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Adjustment Invoice Your Account Number

TEI0000010445

Notting Hill Gate Filling Station Ltd Account Name

Director Peter Karan Notting Hill Gate Filling Station Ltd
Notting Hill Filling Station
Customer Reference
22 St Marks Road
W11 1US
SPID Number
3010020724

AAA-TESS-ADJ
Invoice Number
TE00742849

Invoice Date
Your water, sewerage and trade effluent bill 16 December 2024

Total invoice amount £45.50 Payment Terms

14 days
For the supply of water, sewerage and trade effluent services to:
Our VAT Number
Notting Hill Filling Station, 22 St Marks Road, Notting Hill, W11 1US 319 4277 88
from 01 October 2024 to 31 October 2024.
Adjustment Invoice Summary Billing and Service Enquiries
Opening balance £274.39 MyAccount allows you to access your
services quickly and easily online at
Net adjustment invoice for this period £39.293 castlewater.co.uk
Adjustment invoice VAT @ 20.0% £6.2031
Total adjustment invoice (inc. VAT) £45.496
Paying your bill is simple:
Total adjustment invoice amount £45.50  If you would like to set up a direct
Closing balance £319.89 debit, you can register online at
castlewater.co.uk/help-support/billing
Please pay £319.89 /direct-debit
 You can pay by electronic bank
transfer - for this you will need:
For a full breakdown of the transactions which make up your account balance, o Our Bank Account Number:
please head over to myaccount.castlewater.co.uk 80161942
o Our Bank Sort Code: 40-11-60
o Your account number
 You can pay online by debit or credit
card. Or, send your cheques made
payable to 'Castle Water Limited'.
Please see details at the end of this
invoice.

If a credit balance is shown this may be due to a

recalculation of charges based on the latest information we
hold, for example on consumption.
Please note that some of the figures displayed in this
invoice may be subject to rounding.
1
Chargeable Volume can be affected by factors such as
Return To Sewer Allowance, Special Agreement Factors and
more.

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Company Reg No SC475583
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How we work out your adjustment invoice

Adjustment Invoice Summary
Summary of adjustments to Invoice TE00718446
Original Invoice Period: 01 October 2024 - 31 October 2024
Adjusted Invoice Period: 01 October 2024 - 31 October 2024
Summary of Charge Difference
Charging Component Original Charge Adjusted Charge Difference

Metered Potable £140.604 £171.619 £31.016

Water
Metered Sewerage £75.99 £75.99 £0.00
Trade Effluent £6.873 £15.15 £8.277
VAT £28.121 £34.324 £6.203
Total £251.587 £297.083 £45.496

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Company Reg No SC475583
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Managing Your Account: You can manage your Castle Water account online at myaccount.castlewater.co.uk

Paying your bill is simple:

 If you would like to set up a direct debit, you can register online at castlewater.co.uk/help-support/billing/direct-debit
 You can pay by electronic bank transfer - for this you will need:
o Our Bank Account Number: 80161942
o Our Bank Sort Code: 40-11-60
o Your account number
 You can pay by debit or credit card online at castlewater.co.uk/paybill.
 Send your cheques made payable to ‘Castle Water Limited’ to Castle Water, 1 Boat Brae, Blairgowrie, PH10 7BH. Write your account
number and your postcode on the back of your cheque.

Moving Premises: If you are moving, please let us know 28 days in advance. You'll need your account number, new address and closing
meter read. As a minimum, we must have two days’ notice of your move date to avoid you having to pay more.

Useful Information: There is a variety of useful resources including FAQs and billing help on our website at castlewater.co.uk/help-support.

Scheme of Terms & Conditions: You can view our Scheme of Terms and Conditions at castlewater.co.uk/help-support/scheme-of-terms-
and-conditions. Otherwise, please refer to the agreed contractual terms for your specific supply agreement.

Scheme of Charges: You can view our Scheme of Charges at castlewater.co.uk/help-support/scheme-of-charges.

If you are a customer of Castle Water South East Limited for any service, this bill has been issued by Castle Water Limited on behalf of
Castle Water South East Limited. If you are a customer of Castle Water (Southern) Limited for any service, this bill has been issued by
Castle Water Limited on behalf of Castle Water (Southern) Limited.

Understand Your Bill

Measured: Your tariff is based on the amount of water you use, the volume of wastewater you discharge into sewers and if you have a
Trade Effluent Consent or agreement, the strength of discharge.

Unmeasured: Your water usage charges are based on a predetermined tariff relating to your business rateable value. In addition, your
fixed water/waste (where applicable) charges are based on your pipe size.

Waste Only Customers: Meter readings supplied and estimates calculated by your water supplier (retailer). Your Tariff is based on the
amount of water you use and the volume of waste water you discharge into our sewers

Surface Water Drainage: If surface water from your property does not drain to the sewer you may be able to claim a deduction on your
bill. For more information please call 01250 718718.

Water Chargeable Meter Size (WCMS): Meter size for Water Services tariff charge calculation purposes in millimetres.

Sewerage Chargeable Meter Size (SCMS): Meter size for Foul Sewerage Services tariff charge calculation purposes in millimetres.

Return to Sewerage (RTS) Allowance: The percentage of water supplied to a Water Supply Point which is returned to the sewer via the
corresponding Sewerage Supply Point.

VAT Exemption?
You may be entitled to an exemption from VAT, subject to HMRC rules. Complete a VAT declaration form with your Standard Industrial
Classification (SIC) code by logging into your MyAccount and following the link castlewater.co.uk/sicform.

How to contact us:

Webchat: Visit castlewater.co.uk and chat with an advisor
Write to us: Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH

Speak to a Customer Advisor (9am - 5pm) Monday to Friday on 01250 718718

24 Hour Emergency Service and Reporting of Leaks: castlewater.co.uk/contact/emergency-contacts
For services including large print visit castlewater.co.uk or call 01250 718718
If you have a query about your account or wish to explore alternative payment terms, please get in touch as soon as possible. You can
claim a credit refund (if available) by providing payment details at castlewater.co.uk/help-support/credit-refund

General Information
The Direct Debit Guarantee: This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any
changes to the amount, date or frequency of your Direct Debit, Castle Water Limited will notify you ten working days in advance of your account being
debited or as otherwise agreed. If you request Castle Water Limited to collect a payment, confirmation of the amount and date will be given to you at the
time of the request. If an error is made in the payment of your Direct Debit by Castle Water Limited or your bank or building society, you are entitled to a
full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when
Castle Water Limited asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be
required. Please also notify us.

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Company Reg No SC475583
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What is a Cubic Metre?: A cubic metre (1m3) is 1,000 litres or about 220 gallons. In real terms, this means 1m3 is equal to approximately 10 baths or 30
showers or running a hosepipe for two hours.

Meter testing: Your Wholesaler can test your meter if you think it’s faulty. They won’t charge you if they find it is not working to the degree of accuracy
required by law. In all other cases, they are entitled to recover all reasonable costs. It is an offence to tamper with a water meter.

Our Commitment to You: Customers of water and sewerage companies are entitled to guaranteed minimum standards of service, as laid down by the
Government. We will make payments in line with the Guaranteed Standards Scheme (GSS) if we fail to achieve the levels of service outlined here. We will
keep appointments, respond to written queries and complaints about your bill or service within 10 working days, respond to written requests to change
your payment arrangements within five working days if we are unable to make the change, respond to written enquiries about our extra care services
within five working days, provide 48 hours advance notice of planned work that might result in you having no water supply for four hours or more,
restore your water supply within the time specified on the notice for planned work, restore your water supply within 12 hours of a burst water pipe (48
hours if it is a big one), maintain an appropriate pressure to your property and protect your property from flooding from our sewers. Find out more at
castlewater.co.uk/servicestandards.

Your Water Quality: If you have concerns about your water quality please contact us on 01250 718718. A free report for your area can be made available
within seven days. If this remains unresolved you can contact the Drinking Water Inspectorate on 0330 041 6501 or visit www.dwi.gov.uk.

Further support and service: If you have exhausted our complaints procedure, the Consumer Council for Water offers free independent advice. Visit
ccwater.org.uk, call 0300 034 2222, or write to: Consumer Council for Water, 23 Stephenson Street, Birmingham, B2 4BH.

Ofwat is the economic regulator of the water sector in England and Wales. Find out more at: ofwat.gov.uk

Open-Water: Businesses, charities, public sector or not-for-profit organisations are able to change their retailer of water and wastewater services. If you
would like to learn more about this, please visit open-water.org.uk or visit the business section of our website.

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Company Reg No SC475583