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    project 3 sap 1-5

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    Faique Shaikh

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    project 3 sap 1-5

    Uploaded by

    Faique Shaikh
    4 views4 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views4 pages

    project 3 sap 1-5

    Uploaded by

    Faique Shaikh

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    CUSTOMER JOURNEY ROADMAP

    High-level planning and preparation are done at the outset of a project. As a consultant, you may gather a client’s
    business and technical input information. Gathering information doesn’t have to be complicated; however, the
    information you collect must be accurate and precise. Using the provided scenario, you can find the pertinent
    information.

    Projects may be complex and involve several stakeholders, each of whom has different roles and responsibilities.

    Businesses exist in a dynamic environment that directly influences how they operate and whether they will achieve
    their objectives. Business environments are composed of numerous organizations and forces that affect operations.
    For example, the environment includes political, legal, economic, and technological factors.

    Implementation has different starting points for each individual client. For example, client A may be new to SAP,
    while client B may still use a legacy SAP system, and client C may have a mature SAP landscape that you need to
    prepare to simplify and transform.

    The project team must be brought on board, trained, and begin transition preparation and planning.

    Use this template to outline your Customer Journey Roadmap Plan. We have completed the OVERVIEW section for
    you as an example. You will use elements of this plan in your customer presentation slide deck.

    OVERVIEW (Example)

    Briefly describe the goals and scope of the project.

    RenewAgra is acutely aware of the fact that its three businesses use widely divergent data management systems.
    CropCo has been using a relatively outdated system for many years. TransCrop has a large logistical network
    supporting interconnectedness between distant employees. EnvoData has the most advanced systems in the
    company, with a full SAP S/4Hana suite, SAP Analytics on-premise solution, and an SAP Fiori UX. The project is
    intended to address the issue of interconnectedness and modernization of the three businesses.

    Immediate goals:

    • Replace CropCo Excel data management with a solution that provides access for all three businesses.
    • Integrate data management across the entire company so there is a “single source of truth.”
    • Provide a secure means for CropCo engineers to share data

    Long-term goals:

    • Maintain high quality global data in a single user interface for internal services and external customers.
    • Provide a fully mobile data access and analytics platform enabling the company and its customers to access
    and track data in real-time.

    1
    • Explore the use of drones for land analysis, local IoT connection, predictive analytics, and access to real-
    time conditions.

    Business and Technical Requirements (Complete Task 1 Activities.)


    Summarize business and technical requirements. Consider business processes, technology tools and applications,
    as-is and to-be states, and the questions you will ask.

    Cropco – provides crop services and distribution of food


    Transcrop manges transportation
    EnvoData – sells data to farmers using adavanced crop monitoring

    Activity 2- CropCo integration of datta management and reporting using SAP ERP
    TransCrop- use SAP TM for fleet tracking
    EnvoData – use SAP HANA for more efficient data processing

    Activity 3 – Environmental regulations- varying pesticide usage and emission controls


    Trade regulations- differences in tax and tariffs on crops
    Activity 4 - What are the specific pain points in your current data management processes across different business
    units?
    How do you currently manage and integrate data from various countries, and what challenges do you face?
    What are your key objectives for integrating advanced technologies like drones and IoT into your operations?
    How do you measure the success of your current supply chain and logistics operations, and what improvements are
    you seeking?

    Stakeholders and Partners (Complete Task 2 Activities.)


    Stakeholder analysis can help gain the knowledge and support of key organizational players, achieve alignment
    among stakeholders on goals and plans, and address potential problem issues early in the project. You may
    categorize stakeholders in terms of their influence, interest, and level of participation in your project. Look for the
    needs and potential problem areas of different stakeholders. An SAP Partner can help by sharing expert advice on
    managing various project issues. You can locate partners using the SAP Partner Finder.

    • Activity 1: CIO, head of CropCo operations , director of TransCrop logistics, RandD manger
    • Activity 2: CIO: High interest and influence; actively participates in aligning IT strategy with business goals.
    • Head of CropCo Operations: High interest and medium influence; participates in process improvements and data
    management integration
    • Director of TransCrop Logistics: Medium interest and high influence; participates in logistics optimization and
    supply chain integration
    • EnvoData R&D Manager: High interest and medium influence; participates in implementing new technologies
    and enhancing data analytics
    Activity 3/4: Capgemini: has expertise in digital transformation in large enterprises and have a strong track
    recording integrating systems

    Business Environment (Complete Task 3 Activities.)


    Early in the customer engagement process, you will consider the environment in which the business operates. For
    example, is the business environment highly regulated, or does the US Federal Drug Administration (FDA) exert
    significant control over the products? Do they operate in an environment with little oversight? You might also focus
    on legal compliance in a highly regulated environment.

    2
    • SWOT – identifies strengths weaknesses and opportunities threats
    • PESTLE- Evaluates the political, economic, social, technological, legal, and environmental factors affecting an
    organization.
    • Activity 2
    • Political: Agricultural policies, subsidies, and trade agreements impact operations.
    • Economic: Labor costs affect profitability and price of commodities
    • Social: Consumer preferences for sustainable and locally-sourced products
    • Technological: Adoption of modern agricultural technologies and data management systems.
    • Legal: Compliance with agricultural and environmental regulations.
    • Environmental: Impact of climate change on crop yields and farming practices.
    • Activity 3
    • Political: International trade regulations and transportation policies.
    • Economic: Fuel prices and global supply chain disruptions.
    • Social: Demand for efficient and timely delivery of products
    • Technological: Integration of GPS and SCM systems for fleet management.
    • Legal: Compliance with transportation safety
    • Environmental: Emissions regulations
    • Activity 4
    • Political: Intellectual property laws and R&D funding policies.
    • Economic: Investment in technology and research
    • Social: Increasing demand for precision agriculture and data-driven farming
    • Technological: Advancements in predictive analytics, drones, and IoT integration
    • Legal: Patent laws and data privacy regulations.
    • Environmental: Focus on sustainable farming practices and environmental monitoring

    SAP Products and Solutions (Complete Task 4 Activities.)


    A customer will typically have one or more requirements. Some of the most common requirements are related to the
    client’s need to buy, sell, ship, hire and pay. During customer engagement, the consultant’s task is determining the
    main requirements and the capabilities needed for solutions. It is important that these solutions provide business
    value for the client. You may be able to find an existing solution in the SAP Cloud Appliance Library. The SAP
    Cloud Appliance Library allows you to set up a demo environment for an SAP product.

    Activity 1:
    1. Fleet tracking- inconsistent tracking of transportation use SAP TM
    2. Data management integration- its different between businesses use of SAP Hana for unified system
    3. Limited predictive capabilities use of SAP HANA for real time data processing
    4. Customer Data Access- limited access to data use of SAP Fiori UX

    3
    SAP Team Training Strategies (Complete Task 5 Activities.)
    Team members will need training, especially on new products. For example, team members may need to complete
    certifications for SAP products they will use on the project. The project training strategy provides team members
    with a learning path for acquiring the skills and knowledge needed to complete the project successfully.

    • Learner input – begin your work here.


    Technical training of SAP solutions- team know show to implement and manage SAP TM SAP hana
    Customer communication – effective communication with customers and understanding their needs
    Data management – data cleaning, integration and analytics

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