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Oussama Kebir
Hotel receptionist PERSONAL SUMMARY
A courteous, polite and well spoken hotel receptionist who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline AREAS OF EXPERTISE orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and Up selling having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and Promoting hotel facilities effectively and also find suitable solutions to meet the needs of guests. Customer service Keen to find a suitable position within an ambitious hotel where I will be able to Hospitality continue to increase my work experience & develop my abilities. Supervising WORK EXPERIENCE Resolving guest disputes Greeting guests 4 Star Hotel – Hôtel Hoggar HOTEL RECEPTIONIST June 2019 – May 2023
PROFESSIONAL Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional First Aid Certificate image of the hotel & paying particular attention to guest satisfaction & efficiency. Arabic speaker English speaker Duties: French speaker Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. PERSONAL SKILLS Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Service minded Being a point of contact for guests should they have any queries. Ability to listen and Arranging for brief tours of the hotels rooms and anticipate facilities. Operating switchboard and directing calls Guest orientated appropriately. Dealing with and resolving customer complaints. PERSONAL DETAILS Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Oussama Kebir Keeping up to date on all hotel products, services, pricing & promotional offers. Annaba Completing the night auditing procedures with accuracy and attention to detail. T: 0561449958 Maximise sales revenues through up selling and marketing programmes. E:oussamakebir16@gma Provide information and literature about the hotel in person and via telephone. il com Ensuring all relevant paperwork has been completed in order for a smooth hand- over at the end of your shift. DOB: 01/11/1994 Driving license: Yes KEY SKILLS AND COMPETENCIES Nationality: Algerian Having a professional manner with an emphasis on hospitality and guest service. Calm, efficient and organised. Friendly disposition with clear spoken English.
ACADEMIC QUALIFICATIONS Badji Mokhtar Annaba University September 2018 – January 2021 Master degree in translation and interpreting Badji Mokhtar Annaba University September 2015 – July 2018 Bachelor's degree in English language High school diploma in foreign languages September 2014 – July 2015
