Enthusiastic with good grasp of financial, customer service and
administrative requirements. Friendly and motivated team player with professional demeanour and superior attention to detail. Results-focused and proactive in planning day-to-day operations and solving service issues. Enthusiastic Personal Assistant with skill for learning quickly to deliver fast results. Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical CONTACT deadlines. Delivers accurate, error-free work meeting strict standards. Always HCMC ready to take on challenging assignments, help others and exceed +84-984154183 expectations.
ballmisa123@gmail.co EXPERIENCE Senior Supervisor - Banking Operation SKILLS Shinhan Bank Viet Nam Co., Ltd - South Sai Gon T/O • Work Independently • Collaborated with the branch team to achieve targets and 02/2020 - 03/2024
• Time management improve overall customer satisfaction ratings
• Office etiquette • Tracked employee productivity, performance and task completion • Bookkeeping basics to meet quality standards. • HR budget management • Strategically planned shift schedules, processed holiday requests • Database management and granted leaves to optimise labour costs and productivity. • Problem-solving • Created and implemented strict safety policies to enhance staff • Communication skills wellbeing and improve operational compliance. • Active listening • Delegated office administration tasks for smooth front-of-house management.
ADDITIONAL Supervisor INFORMATION Shinhan Bank Viet Nam Co., Ltd - Phu My Hung Branch • Expertly delegated daily tasks to team members for maximised 08/2015 - 01/2020
Bank Officer worked for
Foreign Institution. operational efficiency. • Initiated a customer feedback system, leading to a 40% improvement in customer satisfaction scores. ACTIVITIES • Tracked employee productivity, performance and task completion to meet quality standards. • 11/2017, 04/2018, • Performed keyholding responsibilities to achive the KPIs. Amazing Journey - Shinhan Bank Viet Nam Teller Officer Co., Ltd, Trekking, Shinhan Bank Viet Nam Co., Ltd - HCMC Branch Participate in climbing • Processed customer transactions accurately and efficiently, 08/2007 - 07/2015
Fangxipan Mountain for 3
including deposits, withdrawals, and money transfers. days and 2 nights and • Identified opportunities to promote and cross-sell bank products, trekking at Bidoup contributing to branch sales targets. Mountain in year 2017 • Offered guidance to customers on bank products and services, and 2018. enhancing customer knowledge and engagement. • 01/2015, 03/2024, Advisor, Supervisor - Shinhan Bank Việt Nam Co., Ltd, Customer Care EDUCATION Day, Green Day, Happy Meals, Blood Donation, 10/2023 Associate's degree, Completed professional training courses Team Building..., relating to Job knowledge provided by Shinhan Bank Periodically organize the Academy and affiliated institutions such as Vietnampower, above programs and Well Fargo Bank, Training Center of State Bank, Nora events for Business Unit Academy, FranklinCovey... Job Technical Training according to the Bank's Shinhan Bank Academy announcement. Duration: 8 years 2 months
09/2006 REFERENCES Bachelors, Main Major: Accounting and Auditing. Banking Finance and Credit • Ms. BÙI NGUYỄN MINH Banking University - HCMC LÝ, AVP - Team Lead of Duration: 4 years CCR UOB, Viet Nam Co., Ltd, bui.nguyenminhly@uobgro up.com, +84-903794039
LANGUAGES English: B2
Upper Intermediate
HOBBIES AND INTERESTS • Read books of Personal Development • Practice Yoga • Listen to English music • Travel, Trekking and Outdoor activities
ACCOMPLISHMENTS • Achived Excellent Employee Award in 2015 • Worked directly with senior leadership to win KPIs Achievement Prizes from 2020 to H1.2023
Analisis Tingkat Kepuasan Pelanggan Dilihat Dari Dimensi Kualitas Pelayanan Dan Harga Pt. Garuda Indonesia Airlines (Persero), TBK Kantor Cabang Semarang
