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Mumbai Dabbawala - Lessons For Business Management

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The Mumbai Dabbawala system provides tiffin delivery services in Mumbai, transporting 200,000 tiffin carriers and conducting 400,000 transactions daily. Started in 1890, the system has grown from 20 to 5,000 workers who deliver meals with six sigma accuracy over 60-70 km using local trains. It has received international recognition for its efficient operations and time management despite members having little formal education. The Dabbawalas have also engaged in corporate social responsibility initiatives around health issues.

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Mumbai Dabbawala - Lessons For Business Management

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akkisawant
37 views13 pages
The Mumbai Dabbawala system provides tiffin delivery services in Mumbai, transporting 200,000 tiffin carriers and conducting 400,000 transactions daily. Started in 1890, the system has grown from 20 to 5,000 workers who deliver meals with six sigma accuracy over 60-70 km using local trains. It has received international recognition for its efficient operations and time management despite members having little formal education. The Dabbawalas have also engaged in corporate social responsibility initiatives around health issues.

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The Mumbai Dabbawala system provides tiffin delivery services in Mumbai, transporting 200,000 tiffin carriers and conducting 400,000 transactions daily. Started in 1890, the system has grown from 20 to 5,000 workers who deliver meals with six sigma accuracy over 60-70 km using local trains. It has received international recognition for its efficient operations and time management despite members having little formal education. The Dabbawalas have also engaged in corporate social responsibility initiatives around health issues.

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Download as PPTX, PDF, TXT or read online from Scribd
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37 views13 pages

Mumbai Dabbawala - Lessons For Business Management

Uploaded by

akkisawant
The Mumbai Dabbawala system provides tiffin delivery services in Mumbai, transporting 200,000 tiffin carriers and conducting 400,000 transactions daily. Started in 1890, the system has grown from 20 to 5,000 workers who deliver meals with six sigma accuracy over 60-70 km using local trains. It has received international recognition for its efficient operations and time management despite members having little formal education. The Dabbawalas have also engaged in corporate social responsibility initiatives around health issues.

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Mumbai Dabbawala Lessons for Business Management

Lesson for Business Management


Supply
Chain and
Logistics
Organization
Structure and
Processes
SWOT Analysis
& Porter Five
Forces
Corporate
Social
Responsibility
Introduction
Dabbawala a
perfect
management
system was
started before
independence
during the
British rule in
1890s.
Mahadeo
Havaji
Bachche
started this
system wit 20
mens n then
it extended to
100.
The cost of
service which
they use to
provide at
that point of
time was Rs. 2
per month.
Each
Dabbawala
earns about
5000 to 6000
per month.
Time taken by
them is 3hrs
per day just to
supply
2,00,000
tiffins and
4,00,000
transactions
and the cover
about 60 to 70
kms everyday.
The Six Sigma
performance
is
99.99999999
Now the total
turnover of
the
Dabbawala is
Rs.50 crores.
Supply Chain Management & Logistics Time Management
Pick up Dabba from the
Residence/caterer
between 9.30 a.m to
10.30am
Journey in local train
10.34 a.m -11.20 a.m
Unloading and sorting at
destination station 11.20 am
to 12.30 pm
Sorting at destination
station n return journey
2.48pm -3.30pm
Collection of empty Dabba.
1.15 pm to 2.30 pm
Delivery to the respective
customer at exactly 12.30 pm
1pm
Returning Dadda to residence/
caterer -3.30pm -4.00pm
Supply Chain Management & Logistics Error Free Service
Organizational Structure & Process
President
Vice President
General Secretary
Treasurer
Directors (9)
Mukadams (800)
Members (5,000)
13 Members
Organizational Structure & Process
New Dabbawalas are initially hired on salary
Each Dabbawala is guaranteed to receive a monthly income and employment for life
To become profit sharing member of the trust, new Dabbawalas needs to pay a certain amount to the trust
New Dabbawalas are generally sent to work with an experienced person
No specific time period for training
Wearing white cap during work hours
Reporting to duty on time
Behave properly and respect customers
Carry identity card
No alcohol drinking and smoking during work hours

Employee Induction
Maintaining Discipline
SWOT Analysis
Wide Range Publicity
Operational Cost Is Low
Catering
Indirect threats from fast food
and hotels
Change in timings
Company transport
High dependability on local
trains
Limited access to education
Limited funds
Simplicity in organization
Coordination, team sprit, and
time management
Low operation cost
Customer satisfaction
Strength Weakness
Opportunities Threats
Corporate Social Responsibility
HIV awareness through DABBAWALA CHANNEL
Started Dharmshala in Bhimashankar district

Stop Aids Keep Promise
Started Share My Dabba Campaign
Achievements

Documentary films made by BBC, UTV,MTV,Zee TV, STAR TV, CNBC, CBS,
CNN, NDTV, etc.
Case study done by ICFAI Press, Hyderabad; Richards Ivery School of
business, Ontariaon Canada; Harvard Business School, USA.
World record in "Best Time Management".
Name in "Gunnies Book" of world record.
Registered with Ripleys "Believe it or Not".
ISO 9001:2000 certificate given by the joint accreditation system of
Australia and New Zealand.
Prince Charles personally visited us and saw our operations.
Richards Bransons traveled with us in local train and delivered tiffin box to
employees of Virgin Atlantic.
LUCAS TVS NIQR award for outstanding services organization in 2004




Conclusion
The concept of dabbawalas is biggest and busiest in the world
Efficient services
Illiterate and semiliterate can also provide services
Great time management during floods
Hard work and sincerity



Reference

Presented By
SIDDHARTH KABRA
ROHIT VERMA
SNEHAL PATIL
AKSHAY SAWANT
SHRUTIKA DAHIGAONKAR

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