TQM

Meaning of TQM
Total Quality management is defined as a

continuous effort by the management as well
as employees of a particular organization to
ensure long term customer loyalty and
customer satisfaction.
Total quality management ensures that every
single employee is working towards the
improvement of work culture, processes,
services, systems and so on to ensure long
term success.
Total Quality management can be divided

into four categories:
Plan
Do
Check
Act
Also referred to as
PDCA cycle.
Planning Phase
In this phase employees have to come up with their
problems and queries which need to be addressed.
Employees are required to do necessary research and
collect relevant data which would help them find
solutions to all the problems.
Doing Phase
Employees develop a solution for the problems
defined in planning phase.
Strategies are devised and implemented to overcome
the challenges faced by employees. The
effectiveness of solutions and strategies is also
measured in this stage.
Checking Phase
Checking phase is the stage where people
actually do a comparison analysis of before
and after data to confirm the effectiveness
of the processes and measure the results.
Acting Phase
In this phase employees document their
results and prepare themselves to address
other problems.
Elements of TQM
The success of total quality management
depends on following
Foundation
Building Bricks
Binding Mortar
Roof
FOUNDATION includes:
Ethics - Ethics is an individuals
understanding of what is good and
bad at the workplace.
Integrity - Integrity refers to honesty,

values and an individuals sincerity at
Trust - Trust improves relationship among

employees and eventually helps in better
decision making which further helps in
implementing total quality management
Bricks include:
Training-Managers need to make their fellow workers
aware of the benefits of total quality management and
how would it make a difference in their product quality
and eventually yield profits for their organization.
Teamwork-Team work is a crucial element of total

quality management. Rather than working
individually, employees need to work in teams.
Leadership-Total Quality Management needs to

have a supervisor who acts as a strong source of
inspiration for other members and can assist
Binding Motar includes:

Communication : upward, downward, sidewaysCommunication binds employees and extracts the best
out of them. Information needs to be passed on from
the sender to the recipient in its desired form.
Roof:
Recognition-Recognition is the
most important factor which
acts as a catalyst and drives
employees to work hard as a
team and deliver their lever
best.
Every individual is hungry for
appreciation and recognition.
BENEFITS OF TQM
Advantages unique to TQM

1.It makes a company a leader and not follower.
2.TQM creates goal direction connection
between customer, management and workers.
Everyone is motivated to contribute.
3.It makes the company more sensitive to
customer needs
Benefits to customers
1.Fewer problems with
product or service.
2.Better customer care.
3.Greater satisfaction.
5
Principles
Produce quality work the first

time
Quality is built into the processes for producing

products or providing services
Continual improvementmeasures are taken to
ensure the processes work every time. Employees
are empowered to make decisions to improve a
process and are provided with continual training to
develop their skills.
Focus on the customer

Involves designing products or services that meet or
exceed the customer's expectations.
This involves the product itself, its functionality,
attributes, convenience and even the means by which
the information about a product is received by a
client.
Have a strategic
approach to
improvement
Processes are developed and tested to ensure the
product or service's quality.
This also involves making sure suppliers offer
quality supplies needed to produce products.
Continuously
Always analyzing the way work is being

performed to determine if more effective or
efficient ways are possible, making
improvements and striving for excellence all the
time.
Encourage mutual respect and

teamwork
Important because it fosters a singleorganizational culture of excellence by knowing
that every employee from top to bottom of the
hierarchy holds the same core principles at heart.
WhatIs
Six Sigma at many organizations

simply means a measure of quality
that strives for near perfection.
Six Sigma is a disciplined, datadriven approach and methodology
for eliminating defects.
6 Sigma
Improve Customer Satisfaction

Standardize Business Development
Ensure Industry and Government
Compliance
Develop Career Growth Opportunities
6 Sigma Methodology
Six Sigma has 3 key methodologies:
DMAIC: It refers to a data-driven strategy for improving

processes. This methodology is used to improve an existing
business process.
DMADV: It refers to a data-driven strategy for designing products &

processes. This methodology is used to create new product designs or
process designs in such a way that it results in a more predictable,
mature and defect free performance.
DFSS: Design For Six Sigma. DFSS is a data-driven strategy for
designing or redesigning a product or service from the ground up.
Benefits
Up to 50% process cost reduction

Cycle-time improvement
Less waste of materials
A better understanding of customer requirements,
increased customer satisfaction and
More reliable products and services companies
that practice Six Sigma.
It is acknowledged that Six Sigma can be costly to implement

and can take several years before a company begins to see
bottom-line results. Texas Instruments, Scientific-Atlanta,
General Electric, and Allied Signal are a few of the
Implementation Roles
Executive leadership
Champions
Master Black Belt
Black Belts
Green Belt
Criticism
Lack of originality
Role of consultants
Potential negative effects
Over-reliance on statistical tools
Lack of systematic documentation
Komal M
Jill M
Tulsi D
Prashant K
Nitesh P
Sai Shashank
THANKYOU

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Meaning of TQM

Total Quality management is defined as a

Total Quality management can be divided

Integrity - Integrity refers to honesty,

Trust - Trust improves relationship among

Teamwork-Team work is a crucial element of total

Leadership-Total Quality Management needs to

Binding Motar includes:

Advantages unique to TQM

Produce quality work the first

Quality is built into the processes for producing

Focus on the customer

Always analyzing the way work is being

Encourage mutual respect and

Six Sigma at many organizations

Improve Customer Satisfaction

DMAIC: It refers to a data-driven strategy for improving

DMADV: It refers to a data-driven strategy for designing products &

Up to 50% process cost reduction

It is acknowledged that Six Sigma can be costly to implement

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