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    Intercultural Communication: The Beginning of Global Village

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    Jemna Pitogo
    The document discusses intercultural communication and provides information on why it is important to study, key areas of knowledge, and characteristics of competent intercultural communicators. It also discusses cultural differences in verbal and nonverbal communication and steps toward effective intercultural communication.

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    Intercultural Communication: The Beginning of Global Village

    Uploaded by

    Jemna Pitogo
    24 views18 pages
    The document discusses intercultural communication and provides information on why it is important to study, key areas of knowledge, and characteristics of competent intercultural communicators. It also discusses cultural differences in verbal and nonverbal communication and steps toward effective intercultural communication.

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    Intercultural

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    The document discusses intercultural communication and provides information on why it is important to study, key areas of knowledge, and characteristics of competent intercultural communicators. It also discusses cultural differences in verbal and nonverbal communication and steps toward effective intercultural communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    24 views18 pages

    Intercultural Communication: The Beginning of Global Village

    Uploaded by

    Jemna Pitogo
    The document discusses intercultural communication and provides information on why it is important to study, key areas of knowledge, and characteristics of competent intercultural communicators. It also discusses cultural differences in verbal and nonverbal communication and steps toward effective intercultural communication.

    Copyright:

    © All Rights Reserved
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    You are on page 1of 18

    INTERCULTURAL

    COMMUNICATION
    The Beginning of Global Village
    INTERCULTURAL COMMUNICATION

    Communication
    between or at least
    two people from
    different cultures
    WHY STUDY ICC?
    1. Increasing interaction between people due to
    globalization
    2. Increasing diversity in workplaces
    3. Increasing need to develop caring,
    responsible, and ethical business leaders
    Domains of Cultural
    Differences
    Verbal
    Choice of words
    Organization of messages
    Non-verbal
    Body language
    Eye Contact
    Laughter
    Touch
    Tone, Volume, and Speed
    Turn-taking silence
    KEY AREAS OF KNOWLEDGE
    FOR ICC
    INTERCULTURAL
    COMMUNICATION SKILLS
    CULTURAL DIFFERENCES IN
    NONVERBAL
    COMMUNICATION
    STEPS TOWARDS EFFECTIVE
    COMMUNICATION
    Do not lapse into your own
    Develop a sense of
    language while in the presence of
    cultural awareness. others who do not speak it.

    Do not be Take responsibility for the


    ethnocentric. communication.

    Listen gradually when


    Do not stereotype.
    others speak.
    Characteristics of Competent

    Intercultural
    Communicators
    1. Flexibility and the ability to tolerate high
    level of uncertainty
    2. Reflectiveness or mindfulness
    3. Open-mindedness
    4. Sensitivity
    5. Adaptability
    6. Ability to engage in divergent thinking
    7. Politeness
    Developmental Model of

    Intercultural
    Sensitivity
    Stage 4. Stage 5. Stage 6.
    Stage 1. Stage 2. Stage 3. Integration
    Defense Minimization Acceptance Adaptation
    Denial
    does not Starts to See cultural Begins to Very open to Starts to go
    recognize recognize differences appreciate world views beyond
    cultural cultural but bank important when their own
    differences. differences more on the cultural accepting cultures
    universality differences new and see
    of ideas in perspectives themselves
    rather than behaviors and their
    on cultural and actions
    differences eventually based on
    in values multifarious
    cultural
    viewpoints.
    dos
    don'ts
    1) Avoid assumptions, jokes which are misunderstood.
    2) Use symbols, diagrams, and pictures.
    3) Avoid using slang and idioms, choosing words that will
    convey only the most specific denotative meaning.
    4) Investigate their culture’s perception.
    5) Take cultural and local differences into account.
    6) Say what you do and do what you say. Make sure that
    your communication is in line with the audience; use
    understandable language.
    7) Find out what cultural factors
    1) Using the same approach world-wide.
    2) Considering traditional knowledge and
    practices as “backward”.
    3) Letting cultural differences become a source of
    conflict that hinder the process of work.
    4) Fail to ignore culturally-dependent enabling
    counteracting forces.
    5) Fail to take language barriers into account.

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