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    Joseph Juran: Quality Control

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    Alain Dave
    Joseph Juran was an influential quality pioneer known as the "father of quality." He was born in Romania in 1904 and studied engineering in the US. Juran worked for Western Electric in the 1920s and helped develop quality management practices. He taught quality methods to Japanese executives in the 1950s and founded the Juran Institute in 1979. Juran defined quality as meeting customer needs and avoiding deficiencies. He developed the influential Juran Trilogy for quality planning, control, and improvement processes.

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    Joseph Juran: Quality Control

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    Alain Dave
    175 views11 pages
    Joseph Juran was an influential quality pioneer known as the "father of quality." He was born in Romania in 1904 and studied engineering in the US. Juran worked for Western Electric in the 1920s and helped develop quality management practices. He taught quality methods to Japanese executives in the 1950s and founded the Juran Institute in 1979. Juran defined quality as meeting customer needs and avoiding deficiencies. He developed the influential Juran Trilogy for quality planning, control, and improvement processes.

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    Joseph Juran

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    Joseph Juran was an influential quality pioneer known as the "father of quality." He was born in Romania in 1904 and studied engineering in the US. Juran worked for Western Electric in the 1920s and helped develop quality management practices. He taught quality methods to Japanese executives in the 1950s and founded the Juran Institute in 1979. Juran defined quality as meeting customer needs and avoiding deficiencies. He developed the influential Juran Trilogy for quality planning, control, and improvement processes.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    175 views11 pages

    Joseph Juran: Quality Control

    Uploaded by

    Alain Dave
    Joseph Juran was an influential quality pioneer known as the "father of quality." He was born in Romania in 1904 and studied engineering in the US. Juran worked for Western Electric in the 1920s and helped develop quality management practices. He taught quality methods to Japanese executives in the 1950s and founded the Juran Institute in 1979. Juran defined quality as meeting customer needs and avoiding deficiencies. He developed the influential Juran Trilogy for quality planning, control, and improvement processes.

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    JOSEPH JURAN

    Quality Control
    Introduction
     Juran has been called the “father” of quality,
     A quality “guru” and the man who “taught
    quality to the Japanese”
     Juran has expanded the philosophies of
    quality from its statistical origins to what is
    now known as Total Quality Management
    Background

     Joseph M. Juran was born in Brailia, Romania,


    during December of 1904
    Education
     In 1920, Joseph enrolled at the University of
    Minnesota
     In 1924, Joseph graduated from the University
    of Minnesota with a B.S. in Electrical
    Engineering
    Professional Career

     In 1924 he started working with Western Electric


     In 1926, while working at Hawthorne Works, Juran
    received a rare and extraordinary opportunity
     By 1937, Juran had become the chief of Industrial
    Engineering at Western Electric’s home office in New
    York
     During WWII, Juran worked in Washington D.C. as an
    assistant administrator for the Lend-Lease
    Administration
     In 1945, at the age of 40, Joseph took the position of
    Chairman of the Department of Administrative
    Engineering at New York University
    (cont.)
     In 1954, Juran arrived in Japan and conducted seminars
    for the top- and middle-level Japanese executives
     In 1979, Juran founded the Juran Institute
     In 1986 Juran helped with the creation of the Malcolm
    Balbridge National Quality Award by testifying before
    Congress and serving on the Board of Overseers.
     In 1987, Juran quit his job as the manager of the Juran
    institute
     Throughout 1993 and 1994 Juran gave a final series of
    lectures. After these lectures were finished Juran ceased
    giving any public appearances. Juran decided to focus the
    remainder of his life on his family and writing projects
    Juran’s definitions of Quality

     “1. "Quality" means those features of products which meet


    customer needs and thereby provide customer satisfaction. In
    this sense, the meaning of quality is oriented to income. The
    purpose of such higher quality is to provide greater customer
    satisfaction and, one hopes, to increase income. However,
    providing more and/or better quality features usually requires
    an investment and hence usually involves increases in costs.
    Higher quality in this sense usually "costs more".
     2. "Quality" means freedom from deficiencies-freedom from
    errors that require doing work over again (rework) or that
    results in field failures, customer dissatisfaction,customer
    claims and so on. In this sense, the meaning of quality is
    oriented to costs, and higher quality usually "costs less"."
    Product features that meet customer
    needs

     Higher quality enables company to:


     Increase customer satisfaction
     Make products salable
     Meet competition
     Increase market share
     Provide sales income
     Secure premium prices
     The major effect is on sales
     Usually, higher quality costs more
    Freedom from deficiencies

     Higher quality enables companies to:


     Reduce error rates
     Reduce rework, waste
     Reduce field failures, warranty charges
     Reduce customer dissatisfaction
     Reduce inspection, test
     Shorten time to put new products on the
     market
     Increase yields, capacity
     Improve delivery performance
     Major effect is on costs
     Usually, higher quality costs less
    Making Quality Happen

     Juran believed that turning company goals into


    results, or making results happen, is
    donethrough managerial processes. When a
    company’s goal is quality, they need
    managerial processes that focus on quality.
    Juran defined three managerial processes that
    are necessary to manage for quality. The three
    processes combined are called the Juran
    Trilogy and include quality planning, quality
    control and quality improvement
    Juran Trilogy
    Quality planning Quality control Quality improvement

     Establish quality goals


     Identify who the customers are
     Determine the needs of the customers
     Develop product features that respond to customer needs
     Develop processes able to produce the product features
     Establish process controls; transfer the plans to the operating forces
     Evaluate actual performance
     Compare actual performance with quality goals
     Act on the difference
     Prove the need
     Establish the infrastructure
     Identify the improvement projects
     Establish project teams
     Provide the teams with resources training, and motivation to: 1. Diagnose the
    causes; 2. Stimulate remedies
     Establish controls to hold the gains

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