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    Attitudes & Job Satisfaction

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    Abdullah Al Muhit
    This document discusses attitudes, job satisfaction, and their relationship. It covers measuring job satisfaction through surveys and ratings, factors that influence satisfaction like workload and control. The effects of satisfaction on productivity, absenteeism, and turnover are examined. How employees express dissatisfaction and potential responses to it are addressed. The impact of satisfaction on organizational citizenship, customer satisfaction, and diversity training is also summarized.

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    Attitudes & Job Satisfaction

    Uploaded by

    Abdullah Al Muhit
    6 views14 pages
    This document discusses attitudes, job satisfaction, and their relationship. It covers measuring job satisfaction through surveys and ratings, factors that influence satisfaction like workload and control. The effects of satisfaction on productivity, absenteeism, and turnover are examined. How employees express dissatisfaction and potential responses to it are addressed. The impact of satisfaction on organizational citizenship, customer satisfaction, and diversity training is also summarized.

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    OB-lecture5

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    This document discusses attitudes, job satisfaction, and their relationship. It covers measuring job satisfaction through surveys and ratings, factors that influence satisfaction like workload and control. The effects of satisfaction on productivity, absenteeism, and turnover are examined. How employees express dissatisfaction and potential responses to it are addressed. The impact of satisfaction on organizational citizenship, customer satisfaction, and diversity training is also summarized.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    6 views14 pages

    Attitudes & Job Satisfaction

    Uploaded by

    Abdullah Al Muhit
    This document discusses attitudes, job satisfaction, and their relationship. It covers measuring job satisfaction through surveys and ratings, factors that influence satisfaction like workload and control. The effects of satisfaction on productivity, absenteeism, and turnover are examined. How employees express dissatisfaction and potential responses to it are addressed. The impact of satisfaction on organizational citizenship, customer satisfaction, and diversity training is also summarized.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    of 14

    ATTITUDES & JOB

    SATISFACTION
    Chapter 3
    Attitudes
    Types of Attitudes
    The Theory of Cognitive
    Dissonance
    Measuring the A-B
    Relationship
    An Application: Attitude
    Surveys
     Attitude Surveys
     Eliciting responses from employees
    through questionnaires about how they
    feel about their jobs, work groups,
    supervisors, and the organization.
    Sample Attitude Survey
    Attitudes and Workforce
    Diversity
     Training activities that can reshape
    employee attitudes concerning diversity:
     Participating in diversity training that
    provides for self-evaluation and group
    discussions.
     Volunteer work in community and social
    serve centers with individuals of diverse
    backgrounds.
     Exploring print and visual media that
    recount and portray diversity issues.
    Job Satisfaction
     Measuring job satisfaction
     Single global rating
     Summation score
     How satisfied are people in their jobs?
     Job satisfaction declined to 50.4% in 2002
     Decline attributed to:
     Pressures to increase productivity and meet
    tighter deadlines
     Less control over work
    The Effect of Job Satisfaction on Employee
    Performance

     Satisfaction and Productivity


     Satisfied workers aren’t necessarily more productive.
     Worker productivity is higher in organizations with
    more satisfied workers.
     Satisfaction and Absenteeism
     Satisfied employees have fewer avoidable absences.
     Satisfaction and Turnover
     Satisfied employees are less likely to quit.
     Organizations take actions to retain high performers
    and to week out lower performers.
    How Employees Can Express
    Dissatisfaction
    Responses to Job
    Dissatisfaction
    Job Satisfaction and OCB
     Satisfaction and Organization Citizenship
    Behavior (OCB)
     Satisfied employees who feel fairly
    treated by and are trusting of the
    organization are more willing to engage
    in behaviors that go beyond the normal
    expectations of their job.
    Job Satisfaction and Customer
    Satisfaction

     Satisfies employees increase customer


    satisfaction because:
     They are more friendly, upbeat, and
    responsive.
     They are less likely to turnover which
    helps build long-term customer
    relationships.
     They are experienced
     Dissatisfied customers increase
    employee job dissatisfaction.

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