MC Presenatation Final

Listening Skills
Group 6
Listening?
• Listening is the ability to accurately receive and interpret messages

in the communication process.
• Listening is key to all effective communication. Without the ability

to listen effectively, messages are easily misunderstood. As a result,
communication breaks down and the sender of the message can
easily become frustrated or irritated.
Importance
• Listening is so important that many top employers provide listening

skills training for their employees. This is not surprising when you
consider that good listening skills can lead to better customer
satisfaction, greater productivity with fewer mistakes, and increased
sharing of information that in turn can lead to more creative and
innovative work.
• Many successful leaders and entrepreneurs credit their success to
effective listening skills.
Why do we listen?
• To obtain information
• To solve problems
• Share experiences
• Persuade or dissuade
Listening Vs Hearing
• Hearing is the first stage of listening.
Hearing occurs when our ears pick up sound waves which are then
transported to our brain.
• This stage is our sense of hearing.

Listening is a communication process and, to be successful, is an
active process.
In active listening, meaning and evaluation of a message must take
place before a listener can respond to a speaker.
• Therefore, the listener is actively working while the speaker is

talking.
Effective listening tips
• Step 1: Face the speaker and maintain eye contact.

• Step 2: Be attentive, but relaxed.
• Step 3: Keep an open mind.
• Step 4: Listen to the words and try to picture what the speaker is
saying
• Step 5: Don't interrupt and don't impose your "solutions."
Effective listening tips
• Step 6: Wait for the speaker to pause to ask clarifying questions

• Step 7: Ask questions only to ensure understanding.
• Step 8: Try to feel what the speaker is feeling.
• Step 9: Give the speaker regular feedback.
• Step 10: Pay attention to what isn't said—to nonverbal cues.
BODY LANGUAGE FOR LISTENERS
• Look Like You’re Listening
• If you want people to give you their ideas, don’t multitask while they
do! Avoid the temptation to check your text messages, check your
watch, or check out how the other participants are reacting.
Instead, focus on those who are speaking by turning your head and
face them directly and by making eye contact. Leaning
forward is another nonverbal way to show you’re engaged and
paying attention.
* It’s important to listen to people as it’s just as important to make sure

that they know you are listening
• Use Your Head
• To encourage a team member to expand on their comments, nod

your head using clusters at regular intervals. It’s found out
that people will talk much more than usual when the listener nods
his head. These actions signals that you are interested, curious &
involved.
The head tilt is a universal gesture of giving the other person an ear
• Activate Your Smile Power
• A genuine smile not only stimulates your own sense of well-being, it
also tells those around you that you are approachable, cooperative,
and trustworthy.
• A genuine smile comes on slowly, crinkles the eyes, lights up the
face, and fades away slowly.
Most importantly, smiling directly influences how other people

respond to you. When you smile at someone, they almost always smile in
return. And, because facial expressions trigger corresponding feelings, the
smile you get back actually changes that
person’s emotional state in a positive way.
Lean In
• Leaning is another way your body indicates your emotions. Leaning
backward usually signals feelings of dislike or negativity. It’s a hardwired
response from the limbic brain; we subconsciously try to distance
ourselves from anything unpleasant or dangerous. In a seated
conversation, leaning backward can also communicate dominance or
disinterest.
• Positive attitudes toward others tend to be accompanied by leaning
forward – especially when sitting down. When two people like each
other, you’ll see them both lean in. Research also shows that
individuals who lean forward tend to increase the verbal output of
the person they’re speaking with
Technology and communication
Video Conferencing
Video conferencing is a technology that allows users in different locations

to hold face-to-face meetings without having to move to a single location
together. This technology is particularly convenient for business users in
different cities or even different countries because it saves time, expense,
and hassle associated with business travel.
Examples of based communication
Conference call. A telephone call between two or more

individuals where several people participate.
● Computer-assisted conference. ...

● IM (instant messaging). ...
● Texting.(Messenger Apps and Chatbots)
● Blogs and Information Websites
● Business Management Tools (Slack)
● Email as a Standard Form of Business Communication
Tips for effective video conferencing
• Make sure to have a stable internet connection

• Select a good video conferencing software
• Dress properly
• Send an agenda prior to the conference.
• Keep time zones in mind
Tips for effective video conferencing
• Get rid of any distraction

• Be acquainted with video conference features
• Never speak at the same time
• Select an appropriate venue
• Get a uniform illumination environment
Benefits of using video conferencing
for business
• Reduced travel time and costs
• Optimized attendance
• Structured meetings with improved communications
• Increased productivity
• Employee retention
• Sustained competitive advantage

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Listening Skills

• Listening is the ability to accurately receive and interpret messages

• Listening is key to all effective communication. Without the ability

• Listening is so important that many top employers provide listening

• This stage is our sense of hearing.

• Therefore, the listener is actively working while the speaker is

• Step 1: Face the speaker and maintain eye contact.

• Step 6: Wait for the speaker to pause to ask clarifying questions

* It’s important to listen to people as it’s just as important to make sure

• Use Your Head

• To encourage a team member to expand on their comments, nod

Most importantly, smiling directly influences how other people

Video conferencing is a technology that allows users in different locations

Conference call. A telephone call between two or more

● Computer-assisted conference. ...

• Make sure to have a stable internet connection

• Get rid of any distraction

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