Scribd Logo
Upload

Welcome to Scribd!

  • 165 views

    Communication Skills and Problem Solving

    Uploaded by

    Zerlina Natasha
    This document discusses communication skills and problem solving. It defines communication as the process of sharing information to increase understanding between people or groups. There are three main types of communication: written, non-verbal, and verbal. Effective communication skills include active listening, non-verbal communication, asking questions, being clear, being present, clarifying, empathy, feedback, and trust. Problem solving involves identifying a problem, defining goals, exploring solutions, and acting on a chosen solution. Common barriers to problem solving are confirmation bias, mental set, functional fixedness, unnecessary constraints, and irrelevant information.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Communication Skills and Problem Solving

    Uploaded by

    Zerlina Natasha
    165 views15 pages
    This document discusses communication skills and problem solving. It defines communication as the process of sharing information to increase understanding between people or groups. There are three main types of communication: written, non-verbal, and verbal. Effective communication skills include active listening, non-verbal communication, asking questions, being clear, being present, clarifying, empathy, feedback, and trust. Problem solving involves identifying a problem, defining goals, exploring solutions, and acting on a chosen solution. Common barriers to problem solving are confirmation bias, mental set, functional fixedness, unnecessary constraints, and irrelevant information.

    Original Title

    Communication skills and problem solving

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses communication skills and problem solving. It defines communication as the process of sharing information to increase understanding between people or groups. There are three main types of communication: written, non-verbal, and verbal. Effective communication skills include active listening, non-verbal communication, asking questions, being clear, being present, clarifying, empathy, feedback, and trust. Problem solving involves identifying a problem, defining goals, exploring solutions, and acting on a chosen solution. Common barriers to problem solving are confirmation bias, mental set, functional fixedness, unnecessary constraints, and irrelevant information.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    165 views15 pages

    Communication Skills and Problem Solving

    Uploaded by

    Zerlina Natasha
    This document discusses communication skills and problem solving. It defines communication as the process of sharing information to increase understanding between people or groups. There are three main types of communication: written, non-verbal, and verbal. Effective communication skills include active listening, non-verbal communication, asking questions, being clear, being present, clarifying, empathy, feedback, and trust. Problem solving involves identifying a problem, defining goals, exploring solutions, and acting on a chosen solution. Common barriers to problem solving are confirmation bias, mental set, functional fixedness, unnecessary constraints, and irrelevant information.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 15

    COMMUNICATI

    ON SKILL
    Brigitta Monica Wiyono 01112170017
    Natasha Gabriela 01112170006
    Zerlina Natasha 01112190029
    DEFINITION OF COMMUNICATION

    The process of sharing information, especially when this


    increases understanding between people or groups.

    “Act of process of using words, sounds, signs, or behaviours to


    express or exchange information or to express your ideas,
    thoughts, feelings, etc., to someone else.”

    -Merriam Webster
    TYPES OF COMMUNICATION
    There are three basic types (Ezezue, 2007:10).

    WRITTEN NON VERBAL VERBAL

    Requires competence in Informations and messages


    Takes place mostly in a face-
    writing and reading skills. In are communicated through
    to-face situation/relationship.
    written communication, oral our physical environment,
    The most important factor in
    messages are translated into body environment, drawing
    this type is human’s voice.
    alphabetic symbols, words, and pictures including sign
    and sentences. language.
    ORAL COMMUNICATION
    Is the process of verbally
    transmitting information and
    ideas from one individual or
    group to another.

    Is number one of the skill with


    biggest gaps based on LinkedIn’s
    2018 Emerging Report U.S.
    9 EFFECTIVE COMMUNICATION SKILLS

    01 Active listening Clarifying 05


    “The most basic of Being Empathetic 06
    all human needs is
    Non-Verbal
    the need of to 02 Communication
    understand and be
    understood. The best
    way to understand
    Providing feedback 07
    people is to listen to
    them.”
    03 Asking Questions
    -Ralph Nichols
    04 Being clear Developing trust 08
    Being present 09
    THE IMPORTANCE OF COMMUNICATION SKILLS

    Applying for jobs

    With businesses and


    organisations

    Improve personal
    relationships
    Ensure that you are able to
    manage interactions
    HOW TO IMPROVE YOUR SKILLS

    Ask a close friend or Practice Attend Seek


    colleague for improving communication opportunities to
    constructive communication skills workshops or communicate
    criticism habits classes
    PROBLEM
    SOLVING
    WHAT IS PROBLEM?

    A problem exist when there’s a discrepancy between an


    initial state and a goal state, and there is no ready-made
    solution.

    Routine vs Non-Routine Problems


    SOME EXAMPLE OF PROBLEMS

    What is 2 x 2 ?

    ROUTI
    NE

    Design a device to stop grease from


    popping on a cook when frying bacon
    NON-
    ROUTINE
    WHY WE NEED PROBLEM SOLVING

    Problems come up at
    our lives and at work
    too. So, it’s helpful to
    have a good problem
    solving skills at work.
    Employers value
    people more if they
    have a great problem
    solving skill based on
    World Economic
    Forum.
    IDEAL PROBLEM SOLVING TECHNIQUE

    Identify the problem


    Act the chosen solution

    Define goals

    Look and learn from the


    result
    Explore all possible solutions
    COMMON BARRIERS
    01 Confirmation bias
    This term refers to a cognitive bias. This
    bias leads people to seek facts that confirm
    their opinion. Unnecessary constraints 04
    When people construct mental blocks
    02 Mental set to solve a problem.
    The tendency to use methods of problem Taking a mindset of group members
    solving that have worked in the past but are can act as an unnecessary constraint.
    not working in current situation. This lead
    to inflexibility on complex problem solving. Irrelevant information 05
    Distracting information that is
    03 Functional fixedness irrelevant to solving the problem.
    The tendency to use a certain object to
    its only object association without
    seeing the object to a different way.
    REFERENCES
    https://dictionary.cambridge.org/dictionary/english/communication

    Ezezue,B.O. (2007) Fundamentals of Business Communication, Enugu Precision Publishers Limited.

    https://economicgraph.linkedin.com/research/linkedin-2018-emerging-jobs-report

    Taylor, J. (2015) 9 Effective Communication Skills

    Kenneth H. Cohn: Better Communication for Better Care: Mastering Physician-Administrator Collaboration.
    Chicago, IL, Health Administration Press, 2005

    Bransford, J. D., & Stein, B. S. (1984). The IDEAL Problem Solver: A Guide for Improving Thinking,
    Learning, and Creativity. New York, NY: W. H. Freeman.

    Cottam, Martha L., Dietz-Uhler, Beth, Mastors, Elena, & Preston, & Thomas. (2010). Introduction to Political
    Psychology (2nd ed.). New York: Psychology Press.

    German, Tim, P.; Barrett, Clark., H. "Functional fixedness in a technologically sparse culture. University of
    California, Santa Barbara. American psychological society.

    Kellogg, R. T. (2003). Cognitive psychology (2nd ed.). California: Sage Publications, Inc.

    Öllinger, Jones, & Knoblich (2008). Investigating the effect of mental set on insight problem solving.
    Experimental Psychology

    Nickerson, R. S. (1998). "Confirmation bias: A ubiquitous phenomenon in many guises". Review of General
    Psychology.

    https://www.lexico.com/definition/problem-solving

    http://reports.weforum.org/future-of-jobs-2018/shareable-infographics/
    .
    THANK
    YOU

    You might also like