Overview of Management Consulting

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Management Consultancy Project

GAM 5416

Lecture 1
Overview of Management Consulting

What is consulting?
Why are consultants used?
How are consultants used?
The consulting process
Concepts & Scope of Management Consulting

Department of Management and Humanities


Management Consulting Module Universiti Teknologi PETRONAS, Malaysia.
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Overview of Management Consulting

Discuss:

• What is management consulting?

• Why are consultants used?

• How are consultants used?

2
Nature and Purpose of Management Consulting

• What is management consulting?

Two basic approaches:

 A Broad Functional View

 A Special Professional Service

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Nature and Purpose of Management Consulting

A Broad Functional View of Consulting

 Consultants are helpers, enablers, and assume that such


help can be provided by people in various position.

 A manager can act as a consultant if he or she gives advice


and help to a fellow manager…

 … or even to subordinates rather than directing and issuing


orders to them

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Nature and Purpose of Management Consulting

A Broad Functional View of Consulting

 “… any form of providing help on the content, process, or


structure of a task or series of tasks, where the consultant is
not actually responsible for doing the task itself but is
helping those who are.” – Fritz Steele

 “You are consulting any time you are trying to change or


improve a situation but have no direct control over the
implementation…”

 “…Most people in staff roles in organizations are really


consultants even if they don’t officially call themselves
consultants.” – Peter Block
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Nature and Purpose of Management Consulting

A Special Professional Service

 An advisory service contracted for and provided to


organizations by specially trained and qualified persons

 who assist, in an objective and independent manner, the


client organization to identify management problems,
analyze such problems, recommend solutions,

 and help, when requested, implementing the solutions.

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Broad Functional View vs Professional Service

 Two approaches are complementary rather than conflicting

 Hence, management consulting can be view either as a


 Professional service or
 A method of providing practical advice and help

 To improve
 management & business practices
 Individual & organizational performance

 Transferring to clients (value added) knowledge required for


managing and operating businesses and other organizations

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