Eq PPT - Final
Eq PPT - Final
Eq PPT - Final
Intelligence
Agenda
◇ Briefing and introduction
◇ Definitions
◇ Skills of EQ
◇ The effect of EQ in business communication
◇ Examples
◇ How to assess and develop your EQ
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EQ ?
Succcess?
Not education, not experience, not knowledge or
intellectual horsepower.
None of these serves as a predictor to why one person
succeeds and another doesn’t.
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Intent doesn’t always lead to a match
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◇ EQ is about knowing and managing
yourself and others too WHILE
COMMUNICATING
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Daniel Goleman’s Definition of EI
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“The capacity for
recognizing our own feelings
and those of others, for motivating
ourselves and others, for managing
emotions well in ourselves and in
our relationships.”
Emotional Intelligence is ….
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Other ways of expressing EI . . .
◇ Knowing what feels good, what feels bad, and how to get
from bad to good
◇ Emotional awareness and emotional management skills
which enable a person to balance emotion and reason so
as to maximise long-term harmony and effectiveness
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Why is EI Important ?
Goleman and Hay/McBer data show that of the competencies required for
outstanding performance:
Self- Social
Awareness Management
Self- Social
Management Awareness
First self
Then others
Emotional Self-Control:
keeping disruptive emotions and impulses under
control
Transparency: displaying honesty and integrity;
trustworthiness
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2.SELF MANAGEMENT:
Self Motivation
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Empathy: sensing others’ feelings,
understanding their perspectives, and taking
an active interest in their concerns
Organizational Awareness: reading a group’s
emotional currents and power relationships
Service Orientation: recognizing and meeting
follower, client or customer needs
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Social Awareness
Empathy, organizational awareness, service
orientation
I am capable of sensing other people’s emotions and
taking these into account
I try to understand others’ points of view, and take an active
interest in their concerns
I am able to read the currents of family / organisational / social life
I build decision networks and navigate politics
I am able to recognise and meet customer needs.
Leading Others
Inspirational Leadership: inspiring and guiding individuals and groups
Influence: using a range of tactics for persuasion
Developing Others: bolstering others’ abilities through feedback and
guidance.
Working With Others
Conflict Management: resolving disagreements
Teamwork and Collaboration: cooperation and team building
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What is Emotional Competence
What is a Competence?
• Any measurable characteristic of a person that
differentiates level of performance in a given job, role,
organisation or culture.
Emotional Competence
• Learned and measurable capabilities based on
Emotional Intelligence that contribute to effective
performance at work, outstanding leadership, and
deeply satisfying relationships in life
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What does EI have to do with
Emotional Competence Profile?
Personal Competence
WHAT I SEE • Self-Awareness
• Ability to accurately perceive your own
emotions
• Stay aware of your emotions as they
happen
• Keep on top of how you tend to
respond to specific situations and
people
WHAT I DO • Self-Management
• Ability to use awareness of your
emotions to stay flexible and positively
direct your behavior
• Managing your emotional reactions to
all situations and people
Social Competence
WHAT I SEE • Social Awareness
• Ability to accurately pick up on emotions in other
people
• Understand what is really going on
• Understanding what other people are thinking and
feeling even if you don’t feel the same way
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RELATIONSHIP MANAGEMENT
STRATEGIES
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Every day, countless people use
empathy and understanding to
.handle social interactions at work
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example , a colleague who has been
reprimanded by the boss might want to
.share his feelings with you
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Nobody ever recommended
becoming robotic
or leaving your emotions
.behind in the workplace
In fact, to be a great leader, you
need to be a human and one who
has mastered emotional
intelligence skills
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The effect of EQ in business communication
◇ Emotional Intelligence is a fundamental ability for healthy and
affective interpersonal relationships and interpersonal
communications.
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How can we
develop our
EQ?
Researches reveals barriers to self-awareness
-Sensual Objectivity...
-Dishonesty…
-Lacking feedback…
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Developing EQ
■ Self-emotional Recognition.
■ Feedback.
■ Literature.
■ Establishing an Emotional
intelligence culture…
- Challenge
- Modelling
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SELF TESTING EQ:
◇ WWW.memorado.com/emotional_quotient
◇ WWW.globalleadershipfoundation.com
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Thanks!
Any questions?
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