Welcome to the

Basics of ISO 9001:2008

AL RUSHAID CONSTRUCTION CO., LTD.

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Table of Contents
 Introduction
 Benefits of ISO 9001
 Requirements of ISO 9001
 General
 Management
 Resources
 Product
 Measurement

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 ISO 9001 is an outline for a
Quality Management System
When you build your Quality Management
System based on ISO 9001:2008, you will be
managing your organization as a system of
interrelated processes.

You will plan these processes;

identify how they relate to each
other, set goals, measure the
processes and make improvements.
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 What is ISO 9001?
ISO is the International
Organization for Standardization
ISO is an organization that develops
Standards for use worldwide to help
companies plug into the world market.

ISO 9001:2008 Outlines criteria for a

good Quality Management System
(QMS)

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 Quality Management System
Criteria
An International Group of Business
and Quality Professionals determined
criteria.

These criteria are basics of good business practice. For

example:
• Set quality goals
• Ensure customer requirements are understood and
met
• Train employees
• Control your production processes
• Purchase from suppliers that can provide quality
product
• Correct problems and make sure they do not
happen again
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 Once the quality system is in
place a Registrar will
come and audit.
If all the criteria are being
followed, the company
will be ISO 9001 Registered.

Registered companies put their

Registration mark in marketing
materials.
Potential customers will know
that you have a good Quality
Management System in Place. 

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 The ISO 9001 Standard
The standard outline the requirements for the Quality
Management System in sections 4 through 8 of ISO
9001. Take a look at the sections of the standard
outlined below.

ISO 9001:2008 Standard

Section 1: Scope
Talks about the standard and how it applies to
organizations
Section 2: Normative Reference
References another document that should be used
along with the standard, ISO 9000:2008, Quality
Management Systems-Fundamentals and Vocabulary
Section 3: Terms and Definitions
Gives a few new definitions
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 The ISO 9001 Standard
Section 4: General Requirements
Gives requirements for the overall Quality Management
System
Section 5: Management Responsibility
Gives requirements for Management and their role in
the Quality Management System
Section 6: Resource Management
Gives requirements for resources including personnel,
training, the facility and work environment
Section 7: Product Realization
Gives requirements for the production of the product or
service, including things like planning, customer related
processes, design, purchasing and process control
Section 8: Measurement, Analysis and Improvement
Gives requirements on monitoring processes and
improving those processes
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 The ISO 9001 Standard
The requirements cover everything from how you
plan your processes, to how you carry them out,
measure them and improve them.
The standard calls your production processes
"Product Realization". This is where you are actually
making your product or delivering your service.

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 The Benefits of ISO 9001
Having an effective Quality Management System,
(QMS) in place leads to many improvements in an
organization.
ISO 9001 is a proven foundation for an effective
QMS. Whether you decide to Register your
organization, or just build an ISO 9001 QMS for the
internal benefits, you will improve your
organization.

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 The Benefits of ISO 9001
Internal Benefits include:
• Increased productivity
• Less scrap and rework
• Increased employee satisfaction
• Continual improvement
• Increased profits
Marketing Benefits include:
• An internationally recognized QMS
• Increased opportunities in specific
markets
• Increased customer satisfaction
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 What will ISO 9001 do for your
employees?

It will ensure that they have

the training and information to
do their job correctly.

Systems will be in place to identify

problems, find the cause and eliminate
it to prevent problems from
reoccurring.
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 ISO 9001 Requirements
You must identify your Key Processes:

• The processes that affect product or service

quality.

• These processes are included in the QMS.

• This includes most of the processes in your

organization.

And use a "Process Management Approach":

• A process management approach is managing

your organization as a system of interlinked
processes.

• The output of one process is the input for the

next process.
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 ISO 9001 Requirements
Process Management Approach
• Requires that your processes are controlled
and managed for continual improvement.

The ISO 9001 Standard

• The standard is designed to follow a process
management approach.

But what does that really mean?

To find out, we will look at the specific

requirements of ISO 9001.
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 General Requirements
The standard requires that your organization has a
Quality Management System in place that meets
the requirements of the standard.

Your organization has:

• Established a Quality
Policy and Quality Goals,
and

• Designed a Quality
Management System to
control how processes are
performed
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 QUALITY POLICY
Purpose

To state Your Organization’s commitments and

aspirations in regard to product performance-
integrity and reliability of service in a sound a
safe environment.

Top management established the Quality Policy

and the President approved it on February
15, 2012

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 QUALITY POLICY
The President and Top Management may decide
to change the Quality Policy only when the
organization attains the goals and
aspirations expressed or they are no longer
relevant or sufficient.

The Quality Policy states Your Organization’

commitments and aspirations to provide
customers and consumers’ quality products
and reliable services.

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 QUALITY POLICY
Based on the above commitments and aspirations.
Your Organization developed a formalized quality
management system to assure that the quality of
the products we manufacture, and services we
provide to our external customers meet and/or
exceed their expectations in a safe and
environmentally conscious manner.

The Quality Policy provides a framework for

establishing specific quality objectives and provides
direction for the continual improvement effort.

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 QUALITY POLICY
Your Organization posted the Quality Policy
throughout the organization in English. General
orientation training explains and discusses the
Quality Policy meaning to new employees.

Your Organization communicates the Quality

Policy to customers, consumers, suppliers and
other interested parties. The organization displays
the Quality Policy in the reception area of the
organization.
Top management reviews the Quality Policy on a
quarterly basis to ensure its continual relevance
and suitability.

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 Quality Goals
Quality goals are
established to support
the quality policy. They
are measurable, specific
goals. As you meet the
goals, new goals can be
set.
()
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 Documented
Quality Management System

The Quality Management System

(QMS) is documented in the:
• Quality Policy
• Quality Manual
• Procedures
• Work Instructions
• Records

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Management Responsibility
Once Management has established the Quality Policy and
Objectives, they must continually improve the effectiveness of
the QMS.

Management will:
• Review the Quality Policy
• Collect and analyze data
about the performance of QMS
processes
• Hold Management Review
Meetings to assess
opportunities for improvement
and need for changes

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Management and the Customer
Management must make sure that systems have
been established to determine and meet customer
requirements.

It is up to each and every

employee to work to meet
customer requirements.

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Your organization must continue to
provide the resources necessary:

• To maintain the QMS

• To improve the effectiveness of
the QMS
• To enhance customer satisfaction
by meeting requirements

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 Human Resources
Employees are a resource

Employees must be qualified and trained for the job they are
performing.

• Qualifications and training requirements have

been identified for your job.

• You need to complete all required training. This may be

on- the-job training, group training, or individual
training.

• Once you have completed training, the effectiveness of

the training must be evaluated. This is in the form of a
quiz, observation of your work, performing to
specifications or other ways of evaluating your
understanding.
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Other resources include the infrastructure
and the work environment
Infrastructure and work environment must be sufficient to make quality
product.

The physical resources needed to make quality product are considered

infrastructure:

• The facility
• Equipment
• Layout
• Workspace
• Support services

Work environment includes factors such as:

• Heat
• Vibration
• Noise
• Humidity
• Light
• Cleanliness 26
 Product Realization:
The processes in your organization that actually
result in the product or service that goes to your
client. 

These include:
• Design and Development
• Customer related processes
• Purchasing
• Production and Service

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 Product realization processes
must be planned
There are things that need to be determined as
you set up your quality management system and
as you implement new processes.

• How will the processes be

controlled?
• What are the Quality objectives?
• What are the Documentation
requirements?
• What are the Records
requirements?
• What are acceptance criteria for
the process?

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Processes must be controlled
A well controlled process will be performed
consistently day to day, employee to employee.

Consistency is achieved by:

• Training or qualifying
employees to perform the
process
• Documenting the process
• Providing information on
process characteristics or
product characteristics.
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As you perform your work, you will
need to follow documented work
instructions and procedures.

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Make sure that you are using a
controlled copy of the documentation

By using the controlled

copy, you will be confident
that you are using the
current, correct documentation.

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You must manage processes related to your
customers to make sure you are determining their
requirements and meeting those requirements

• Identify requirements
• Review the requirements
• Establish customer communication

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 Design and Development
If you design product, you must control your design and
development process. The process must include:

• Design and development planning

• Design and development inputs

• Design and development review

• Design and development verification

• Design and development validation

• Control of design and development changes

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 Purchasing
The materials and services you use to
build your product must conform to
your requirements to allow you to
provide quality products.
Purchasing will evaluate your suppliers
and determine the best supplier to
provide the materials and services.

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To maintain quality, meet customers'
requirements and prevent mistakes,
your product and materials must be
clearly identified throughout production
and delivery.

• Identify the product

• Identify the testing, monitoring and
measuring status
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 Customer Property
• Customers may provide you with equipment or
material to use to produce product
• Customers may provide you with documents
containing information, or intellectual property

It is your responsibility to protect the customer's

property

• Identify it
• Verify that it is suitable for use
• Protect it
• Record and report any lost, damaged or
unsuitable product to the customer
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To maintain product quality during handling,
storage and delivery, it is your responsibility
to:

• Follow preservation
requirements
• Follow handling instructions
to prevent damage
• Follow packaging requirements
to maintain product quality.

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 Work instructions identify measuring and
monitoring requirements
• Equipment used for measuring and
monitoring is calibrated to make sure
that measurements are accurate.

• Make sure that the equipment that you are

using is up to date with its calibration

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Measure, Analyze and Improve
To meet the requirement of continually
improving the QMS, your organization will
carry out inspection, testing, measurement,
analysis and improvement processes.

Customer Satisfaction
• How does the customer perceive your
performance in meeting requirements?
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Internal Audits measure and
monitor how well the QMS is being
followed.

• Tells us the effectiveness

of the QMS
• Allows us to fix problems
with the QMS
• Allows us to make improvements
to the QMS

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When product or material does not meet
requirements it must be controlled to
make sure it does not get to the client.

• It must be clearly
identified
• It must be dispositioned
Reworked
Regraded
Scrapped
Accepted as is (by concession)
by the customer
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Corrective and preventive action systems
should be used by all employees to address
problems and potential problems.
Corrective Action:

Fix a problem that has occurred, and prevent it from

happening again.

Preventive Action:

When you see something that may cause a problem, fix it and
prevent the problem from happening.
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 Welcome to the
Basics of ISO 9001:2008

This presentation
was produced
by

AL RUSHAID CONSTRUCTION CO., LTD. 43