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Barriers Communication
Points of Discussion
Communication-what it is? Significance of communication Process of Communication Barrier? Barriers to communication COMMUNICATION
Tuğçe AYDIN What is communication? Communication is a process through which two or more people exchange information, ideas, thoughts, emotions in such a way that each gain a common understanding of the intended message.
Communication is the process of sending and receiving
messages between two people. Basic Model Of Communication Basic Model Of Communication
Source Encoded Channel Decoded Receiver
Feedback Significance of Communication
1. The Basis of Co-ordination
2. Fluent Working
3. The Basis of Decision Making
4. Increases Managerial Efficiency
5. Increases Cooperation and Organizational Peace
6. Boosts Morale of the Employees
Barrier ? Lack of Commonness is barrier A barrier to interpersonal communications is anything that prevents, restricts or impedes the conveyance of meaning by words or gestures between two or more persons in a social setting. The term ‘Barriers’, ‘Obstacles’, ‘ Hindrances’ and ‘noise’ are all used to describe the distracting stimuli associated with the communication process Barriers of Communication
1. Social
2. Psychological
3. Cultural
4. Physiological,
5. Physical
6. Receiver 1)Social Barriers 1. Gender
2. Age
3. Race
4. National or Cultural Origin
5. Socioeconomic Class
6. Education Level
7. Urban or Rural Residence
GENDER
Major influence on the way we communicate with others.
When men and women work together in a group, men
tend to be more assertive and self-confident.
Women are more likely than men to express their
emotions, to reveal how they feel about a situation.
AGE
Young people and old people communicate in different ways.
We do tend to judge a statement by different standards if we
know the speaker’s age.
A person’s age or gender is not important in judging the
truth or wisdom of what that person says . Social Barriers Cont…..
Purpose of Communication
Informative, entertaining and persuasive
Purpose not clear/missing/at odds
Social Noise/Subjective factors
Human relation/ personal preferences overshadow
the objectivity of the communication. Boys/Girls, Friends/enemies, Nice people 2) Psychological Barriers Attitude towards self
Fear
Attitude towards audience
Attitude towards the message
You Yourself is not convinced with the subject
Knowledge of subject
Personality/Status of the communicator
PERCEPTION Our physical limitations are a screen through which we perceive things that exist in our environment.
Our perception is also limited by psychological screens
that we have developed.
Choosing from among the many things within our range
of perception those that we will notice, and block out the rest is called “Selective Perception” Mother: Will you straighten up your room? ussss: Why? What’s messy? Selective Perception Allows us not only to block out things that are there, but also to see more things than are there.
Leads us to make our own reality!
Most clearly seen in the human tendency to
stereotype others. MOTIVATION A Motive is a Reason For Action! The most strongest motivations are those that are most personal. We are motivated by money, fame, power, love, status, security, skill, ambition...etc it can be both positive or negative. TUNNEL VISION Concentrating completely on achieving a particular aim, and do not notice or consider anything else.. The person with tunnel vision is one who has firmly fixed ideas The opposite side is open- mindedness Person with tunnel vision has attitude seems to say; “I’ve already made up my mind, Don’t confuse me with the facts!!!” EGO DEFENSIVENESS A response pattern in which a person who follows this pattern sees a disagreement as a personal attract .
A self-centred communication
More than just being selfish
NEGATIVE EMOTIONS
Almost always obstacles to good
communication! Especially true barrier if the emotion is uncontrolled, unfocused, or misdirected. Other Psychological Barriers
People’s State of Mind
Happy, Sad
Personal Problems/Worries
Pre conceived notions of Communicator or Receiver
Mental limitations of human beings, failure to refer
language to experience, the confusion of concept. 3) Cultural Barriers
Language
Different languages, dialect, individual linguistic ability,
use of difficult words, inappropriate words, pronunciation
Norms and values
Belief
Social practices and traditions
4) Physiological Barriers
Individuals’ personal discomfort
ill health, poor eye sight, hearing difficulties
Speech and voice defect, feeling of inferiority, diseases,
physical appearance, lack of skill. 5) System Design
Organizational Structure
unclear, to whom to communicate,
Insufficient or inappropriate information systems
Information overloaded
A lack of clarity in roles and responsibilities
A lack of supervision or training
The distortion of message is any kind of loss, deformation, miss presentation or alteration taken place in original message while sending it to audience.
Status And Power Differceness Differences in communications are likely to parallel the differences in power.
Iimbalance or asymmetryin negotiating power
leads the high power party to perform
significantly better than the low power party.
6) Physical Barriers Channel
Availability of channel to receiver (Common channel)
Choice of channel
Handling of channel by communicator
Reach : depending on size of audience, mike, etc.
Noise level in Channel
Presentation of information/message treatment
Climate
Extreme temperature (Hot/Cold)
Bright/ Dim Light
High Humidity Physical Barriers Cont…..
Distraction:It occurs where
people are cconstantly coming in and leaving for one reason or another, and experienced the frustration that is created by this ddistracting traffic flow. flow Physical Barriers Cont….. Distractions Noise (Co-workers, Doors, etc.) Photographer Any announcements Instruction Sheet Tea Late Comers Physical Setting of Classroom/ Lecture Hall Sitting Arrangement Audio-Visual Aids 6) Receiver Absenteeism/Day Dreaming/ Pretending Listening Strayers: They constantly take the group off the track. They drag the discussion out of context Gabbers: They are the people who like to talk first and try to dominate in the discussion. They think that they are the only ones with anything worth saying Silent: They are just as well informed as many other members of the group but they rarely contribute verbally
Listening without observing speaker’s tone, gesture, posture and
facial expression is like getting the words of a song without music Relating to Receiver Problem of homogeneity: The more homogeneous the audience is, the greater are the chances for successful communication.
Problem of cooperation and involvement: The listeners must
cooperate and get actively involved in the communication process, they must try to get tuned together with the communicator.
Negative attitude of the audience towards the communicator: If
the audience has negative attitude for the communicator or if the credibility of communicator as perceived by the audience is low, no successful communication will take place. Problems in Communication Relating to Transmission of Message
Wrong handling of the channels: If the channels selected for
communication are not handled effectively, their potential for carrying a message will be dissipated. Wrong selection of channels: If the channel selected is not in accordance with the objective/subject, interpretation will not be in a desired way. Use of inadequate channels in parallel: For the message to have got through and received properly, use of more than one channel in parallel or at about the same time is essential. Physical distraction: Failure to avoid physical distraction often obstructs successful sending of the message. Points to Remember Communication is a two way process. Effective communication= Bridging the gap between encoded and decoded message= Establishing Common Understanding Responsibility of effective communication mainly lies with the communicator Feedback is an important return message. Ensure getting and using it effectively for better performance Know the roadblocks. This will help you to handle the communication process in an effective way Use Heart and Mind and Soul for an effective result Communication is a skill, learn and practice To Sum up
To Become an Effective communicator
Make effective use of Heart and Body, Mind and Soul
