The document outlines the process and types of communication, including intrapersonal, interpersonal, intergroup, and mass communication, along with verbal and non-verbal forms. It highlights the elements of communication, barriers to effective communication, and the importance of listening. Additionally, it provides steps for crafting effective messages and discusses the potential distortions that can occur in communication.
The document outlines the process and types of communication, including intrapersonal, interpersonal, intergroup, and mass communication, along with verbal and non-verbal forms. It highlights the elements of communication, barriers to effective communication, and the importance of listening. Additionally, it provides steps for crafting effective messages and discusses the potential distortions that can occur in communication.
The document outlines the process and types of communication, including intrapersonal, interpersonal, intergroup, and mass communication, along with verbal and non-verbal forms. It highlights the elements of communication, barriers to effective communication, and the importance of listening. Additionally, it provides steps for crafting effective messages and discusses the potential distortions that can occur in communication.
The document outlines the process and types of communication, including intrapersonal, interpersonal, intergroup, and mass communication, along with verbal and non-verbal forms. It highlights the elements of communication, barriers to effective communication, and the importance of listening. Additionally, it provides steps for crafting effective messages and discusses the potential distortions that can occur in communication.
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Communication
Communication is the process of sending and receiving messages, can
be written or spoken. Transmission of messages from source to receiver.
Types of Communication 1. Intrapersonal Communication (SELF) – self talk, makes imagination, decisions, actions, recall memory, focus, alone. FOCUS ON EMOTION. 2. Interpersonal Communication (ONE-TO-ONE) – sharing information, develop a relationship, connect to other, gather information, helps in decision making, feedback. 3. Intergroup Communication (GROUP-TO-GROUP) – organization, inside government, competition, categorization, society, difference. 4. Mass Communication (MILLIONS OF PEOPLE) – companionship, social interaction, societal scale, public, large organization, influence culture, general people, government to public.
Verbal and Non-Verbal Communication
Verbal Communication - Sharing of information. - The use of sounds and words to express yourself. - Encompasses both how you deliver messages and how you receive them. - Has a great influence over our social environment. - Is about language, both written and spoken. Spoken VS Written Communication - Formal and Informal - Synchronous and Asynchronous Types of Verbal Communication 1. Intrapersonal – this is your private verbal communication channel. 2. Interpersonal – this is one-to-one verbal communication. 3. Small Group – the number of people increases in small group communication. 4. Public – You may also know this type as ‘Public Speaking’. Verbal Communication involves: 1. Tone – When you express yourself your tone determines the message to be interpreted. 2. Speed – The pace at which you speak is important as it determines the reaction of your audience. 3. Volume – Volume ranges from a whisper to scream.
Non-Verbal Communication - The transmission of messages or signals. - A replacement for language. - Pervasive in both face-to-face and mediated communication. - Inherently multidisciplinary - A skill that can create a positive (or a negative) impression. - Colorful and fun of intrigue. Types of Non-Verbal Communication - Facial expressions - Gestures - Touch - Eye contact - Body language - Space
Elements of Communication 1. Source – The one who comes up with the idea. 2. Message – The information that the sender wants to give. 3. Channels – How or Where the information will be shared. 4. Receiver – The one who will get the information, they are also the one who will give feedback, reaction, or response. 5. Feedback – The response of the receiver to sender. 6. Environment – It is the surrounding where the communication takes place. It can be physical or psychological manners. 7. Context – The meaning of an event or message. 8. Interference – Anything that blocks or get in the way of the communication. Also known as the ‘Barriers’.
Barriers to Communication - Barriers – a hurdle or hindrance.
1. Physical Barriers – Describes as structural obstruction in both
humanmade and natural environments that block effective communication. 2. Emotional Barriers – Mental block that influences how you perceive other’s action and prevents you from clearly communicating your feelings. 3. Attitudinal Barriers – This barrier often emerge from a lack of understanding, which can lead people to ignore, to judge, or have misconception about a person. 4. Language Barriers – when two people who speak different languages cannot understand one another. 5. Cultural Barriers – Stereotyping common basis such as age, religion, race, gender, nationality. 6. Interpersonal Barriers – Negative patterns of behavior that hinder you from communication or discourage others from communication with you. 7. Perceptual Barriers – internal biases that influence how we perceive other people, ideas, or events. 8. Information Overload – too much information that shared.
Listening in Communication - a very important thing that we should give a high kind of value because the bad use of listening leads to misunderstanding of each other.
- Physical Filter THE INHERENT STRUCTURE OF OUR SENSES LIMITS OUR CAPACITY PERCEIVE. - Psychological Filter ENABLE PEOPLE TO LOOK THE SAME THINGS DIFFERENTLY. OUR ATTRIBUTES, EXPECTATIONS, PAST EXPERIENCES, AND KNOWLEDGE INFLUENCE WHAT WE PERCEIVE AND HOW WE PERCEIVE IT. THESE PERCEPTIONS CHANGE DURING THE COURSE OF LIFE AND GREATLY INFLUENCE THE WAY WE COMMUNICATE. - Language Filter INABILITY TO CONVERSE IN A LANGUAGE THAT IS KNOWN BY BOTH THE SENDER AND RECEIVER IS THE GREATEST BARRIER TO EFFECTIVE COMMUNICATION. - Cultural Filter PERTAIN TO COMMUNICATION PROBLEMS ENCOUNTERED BY PEOPLE REGARDING THEIR INTRINSIC VALUES, BELIEFS, AND IN CONFLICT WITH OTHERS. - Gender Filter THIS BARRIER ARISES BECAUSE MEN AND WOMEN HAVE DIFFERENT WAYS OF THINGKING AND COMMUNICATION.
Steps to Effective Messages
- KNOW THE TARGET AUDIENCE - SET CLEAR OBJECTIVES - WORK FOR APPROVAL - BE STRATEGIC or DECISIVE - WORK FOR ACCEPTANCE - WORK FOR RECALL - REVIEW AND RE-PLAN - MORE PRACTICE, MAKES PERFECT
Distortions to Effective Communication
Distortion - is a barrier to communication wherein the original intended message is changed. Calls, notes, mails
