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    Module 1 Concept of Communication

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    Niyati Thakur

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    Module 1 Concept of Communication

    Uploaded by

    Niyati Thakur
    10 views26 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as pptx, pdf, or txt
    10 views26 pages

    Module 1 Concept of Communication

    Uploaded by

    Niyati Thakur

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 26

    Module-I

    Concept of
    Communication

    1
    Agenda

     Why study communication ?


     What is communication?
     Characteristics of communication
     Process of communication
     Types of communication
     Barriers to communication
     Gateway to effective communication
     Small Talk and Rapport Building

    2
    3
    Communication from Mars

    The Mars Climate Orbiter spacecraft lost contact with NASA mission control just after
    it arrived at Mars. A subsequent investigation revealed that the main problem was a
    minor software programming error caused by communication errors. Like many
    business projects, the Mars Climate Orbiter involved a wide range of people in a range
    of locations.
    The programmers who wrote the software that controlled the spacecraft’s engines
    worked in Great Britain, and used metric measurements in their calculations, while the
    engineers who made the satellite’s engines worked in the United States and used
    English measurements.
    Both teams assumed that they were using the same measurement standards, neither
    team made any attempt to check, and no one else caught the error. With that failure,
    NASA lost a $125 million satellite and years of effort, while gaining a major public
    embarrassment
    Why Study Communication?

    Effective communication helps in:


    • Minimizing communication barriers
    • Encouraging active listening and open-
    mindedness
    • Clarity of thought and persuasion
    • Increased productivity and steadier workflow
    • Better decision making and problem solving
    • Nurturing teamwork
    • Building strong business relationships

    5
    Definition of
    Communication

    Communication is both dynamic


    and interactive process of sharing
    information, feelings and
    emotions with a common set of
    symbols which results in common
    meaning and understanding.
    Characteristics of Communication

    Contextual Symbolic Inevitable

    Systematic Dynamic Interactive

    Transactional Irreversible Relational

    7
    Message

    ise
    No
    Encode Decode
    Idea Transmit Receive Response
    Communication Process
    Sender Receiver

    Feedback
    se
    N oi
    Types of Communication

    Verbal Communication Nonverbal Communication

    Oral Written KOPPACT


    Communication Communication

    9
    Barriers to • Physical barriers
    • Language and semantic barriers
    Communicati • Socio-psychological barriers
    on • Organizational barriers
    • Cultural barriers

    10
    •Climate
    •Time and duration
    •Distance
    Physical •Fatigue
    Barriers •Environment
    •Disturbance in channel
    •Physical distractions
    •Physical disability

    11
    Linguistic • Inappropriate selection of words

    and • Use of jargon/ technical terms


    • Idioms and phrases
    Semantic • Pronunciation and accent
    Barriers • Connotation and denotation
    • Inappropriate framing of ideas
    • Grammatical errors
    • Verbosity

    12
    • Personality
    • Confidence
    • Self-worth

    Socio- • Emotions
    • Status
    Psychologic • Stress
    al Barriers • Distrust
    • Varied perception
    • Different attitudes
    • Difference of opinion
    • Goals and values
    • Cultural difference
    • World view
    13
    •Ethnocentrism
    Cultural •Stereotyping
    •Language variance
    Barriers •Geographical distance
    •Conflicting values

    14
    Long lines of
    Turf wars
    communication

    Ego involvement Lack of trust

    Organizat
    Lack of communication Competition for power,
    skills ional status and rewards
    Barriers
    Closed communication Fear of reprisal for
    climate honest communication

    Differing frames of
    Top-heavy organizational
    reference among
    structure
    communicators
    15
    Gateways to • Minimize distractions

    Effective • Focus on non-verbal cues


    • Prioritize effective listening
    Communicat • Have empathic understanding
    ion • Don’t judge or evaluate another
    person’s statement
    • Ask questions
    • Share proper feedback

    16
    Small Talk and Building
    Rapport
    Why learn small talk?

    • Meet-and-greet conversations can


    be uncomfortable, even in our own
    cultures.
    • They become daunting when you’re
    paired with strangers from different
    cultures.
    • You may feel anxious to protect your
    professional image and avoid
    cultural faux pas
    What is Small Talk?

    Small talk is an informal interaction that does not


    cover any functional topics of conversation or any
    transaction that need to be addressed.
    Mindset: How to think about small
    talk
    • Your culture/country’s norms
    aren’t universal — but neither
    are anyone else’s
    • Aim for a human connection
    Behaviors: How to Do Small Talk
    • Use commonalities and your environment
    • Ask open-ended questions
    • Share something about yourself
    • Explore various angles of a topic
    • Just say “hello”
    • Do your homework
    • Be yourself
    Building
    Rapport
    What is Rapport?
    The ability to connect with others in a way that
    creates a climate of trust and understanding.
    (Zakaria & Musta’amal, 2014, p. 2)
    How to build rapport?
    • Maintain a sense of calm rather than acting
    with defensiveness.
    • Solicit the other person’s opinion using
    open-ended questions .
    • Maintain a positive, enthusiastic, and
    supportive attitude.
    • Allow others to appear smart and insightful.
    • Avoid behavior that is humiliating to the
    other person, such as pointing out flaws.
    How to build rapport?
    • Practice concern for and awareness of
    the other person’s feelings.
    • Find ways to make the other person feel
    at ease.
    • Use nonverbal cues that convey warmth
    and understanding.
    • Use reflective listening and paraphrasing
    to make others feel they are truly heard.
    Questions?

    26

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