Overview Of Top Up and

Discount Codes
Voice
 Need for Top Up and Discount Code
Need for Top Up and Discount Codes:
 Customization of Rate Plans
 Avoiding New Rate Plan Creation Lifecycle
 Limiting number of plans for CAF Entry team

As per last 6 months data

Total Subscriber ID’s Added – 1024
Total No. of PRI Plans used among these Sub ID – 190
Total No. of New Created Rate Plans used among Sub ID – 12
Total No. of Discount Codes used – 0
Total No. of Top Up Codes used among these Sub ID – 69

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 Introduction
For any deviation from the Standard Rates of Basic Plan if
required, BDM needs to apply the below codes:

 Top up codes

 Discount Codes

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 Details of Codes
 Top Up Code
Top up Code is applied when a customer requires leg- wise discount (Local ,SLD ,NLD and
ILD) on the Call Rates for better commercials and to arrive at proposed rate
For example-If a Customer XYZ ltd. has been offered a PRI with call rate of Re1 per min for
Local ,SLD and NLD Legs ,but the customer wants to have better rates for Local
Landline ,then business can apply Local Landline Top up Code to apply the better rates on
the Local leg itself without any deviation in other legs rates

 Discount Code
Discount code is applied when a customer requires better commercials and which will
enable an overall impact on rates of basic current plan and to arrive at the proposed rates
offered to the customer.
For example –If Customer XYZ ltd .has been offered a PRI with certain call rate for
Local ,SLD ,NLD and ILD but the customer wants to have better commercials
overall ,business uses a flat discount code on Product PRI applied on Gross usage which
will help them to meet the customer expected rates without much deviation in current plan

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 Top up Codes
Types of Top up Codes:
 Local Top Up Code

Local Top Up code is to be applied when the customer request for better
commercials on Local calls.
 SLD Top Up Code
SLD Top Up code is to be applied when the customer request for better
commercials on SLD calls.
 NLD Top up Code
NLD Top Up code is to be applied when the customer request for better
commercials on NLD calls.
 ILD Top up Code
The NLD Top Up code is to be applied when the customer request for better
commercials on NLD calls.
*Note- Above Top up Code needs to be applied only on particular leg if we need to provide any
deviation from Standard rates of the given plan.

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Discount Codes

The Discount Codes can be applied at following Levels:

 BAN Level
BAN Level discount is applied to a particular BAN. Discount will be effective
to all the products and services in the respective BAN. Eg. Billing discount on
overall account of Wipro

 Product Level
Product level discount is applied on the particular Product. Eg. Discount on
Centrex product offered to Wipro

 Service Level
Service Level discount is applied then the discount will be effective on the
particular service (Subscriber ID) of the BAN. Eg. Discount on 1 Subs ID of
Centrex offered to Wipro

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 Discount Codes
Types of Discount Codes:
 FLAT
Flat discount code is applied when a fixed discount is given on the total usage of
the customer . Eg. If we provide 10% flat discount the customer will only get 10%
discount irrespective of variations in the Total usage .
 TIERED
Tiered discount is applied when slab-wise discount is given based on the total
level of usage of the customer. Eg. 10% discount on Gross Usage of Customer if
usage is <=90,000 Mins pm or 15% discount on Gross Usage of Customer if the
usage is >90,000 Mins pm .So if the customer has usage of 1 lac min the 90,000
min will be get the discount of 10% and 10,000 min will be entitled to a discount of
15%.
 TAPERED
Tapered discount is applied when the actual usage falling under a pre-determined
Slab shall be discounted with the discount rate. Eg.-5% discount on usage of
<=20,000 Mins pm ,10% discount on usage >=20,000 min to <=30,000 Min pm
20% discount on usage >=30,000 min .So if the customer has gross usage of
50000 Min , customer will get 20% discount on Total usage.
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 Discount Code

Discount Can be provided based on following:

 Gross Usage
Gross usage is the total usage of the customer

 Net Usage
The Net usage is the gross usage excluding the free minutes

 Rental
Rental is the Plan rent which the customer pay

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 Flat Discount Functionality
Y- Available
N- Not Available
FLAT DISCOUNT
Product
Service Level Discount Product Level Discount -Multiple Services
Category
Sr No. within the same Product BAN Level Discount-Cross Product Discount

Gross Net Gross Net Gross Net

Gross Net Usage Usage Gross Net Usage Usage Gross Net Usage Usage
Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental
1 FLP Y Y N N Y Y Y Y Y Y Y Y Y Y Y
2 ISDN PRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
3 ISDN BRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
4 UAN Y Y N N Y Y Y Y Y Y Y Y Y Y Y
5 ACS Y Y N N Y Y Y Y Y Y Y Y Y Y Y
6 OOD Y Y N N Y Y Y Y Y Y Y Y Y Y Y
7 IVS Y Y N N Y Y Y Y Y Y Y Y Y Y Y

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 Tiered Discount Functionality
Y- Available
N- Not Available
TIERED DISCOUNT
Product
Category Service Level Discount Product Level Discount -Multiple Services
Sr No. within the same Product BAN Level Discount-Cross Product Discount

Gross Net Gross Net Gross Net

Gross Net Usage Usage Gross Net Usage Usage Gross Net Usage Usage
Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental
1 FLP Y Y N N Y Y Y Y Y Y Y Y Y Y Y
2 ISDN PRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
3 ISDN BRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
4 UAN Y Y N N Y Y Y Y Y Y Y Y Y Y Y
5 ACS Y Y N N Y Y Y Y Y Y Y Y Y Y Y
6 OOD Y Y N N Y Y Y Y Y Y Y Y Y Y Y
7 IVS Y Y N N Y Y Y Y Y Y Y Y Y Y Y
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 Tapered Discount Functionality
Y- Available
N- Not Available
TAPERED DISCOUNT
Product
Category Service Level Discount Product Level Discount -Multiple Services
Sr No. within the same Product BAN Level Discount-Cross Product Discount

Gross Net Gross Net Gross Net

Gross Net Usage Usage Gross Net Usage Usage Gross Net Usage Usage
Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental Usage Usage +Rental +Rental Rental
1 FLP Y Y N N Y Y Y Y Y Y Y Y Y Y Y
2 ISDN PRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
3 ISDN BRI Y Y N N Y Y Y Y Y Y Y Y Y Y Y
4 UAN Y Y N N Y Y Y Y Y Y Y Y Y Y Y
5 ACS Y Y N N Y Y Y Y Y Y Y Y Y Y Y
6 OOD Y Y N N Y Y Y Y Y Y Y Y Y Y Y
7 IVS Y Y N N Y Y Y Y Y Y Y Y Y Y Y
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 Points to Remember
Top Up Codes:
 The codes should be applied only on the leg in which the deviation is required.
 If there is any price revision for the customer then the Top up codes applied at the
start of customer lifecycle should be reviewed before applying revision of rates.
Discount Codes:
 Gross Usage level Discount code should not be applied if FCV value is available
in the Basic Rate Plan offered.
 The use of discount codes will effect the call rates of each leg .
 Before applying the discount code BDM should analyze the effect of discount
code in each leg (Local , SLD,NLD and ILD)
 During the beginning of Customer Lifecycle , to arrive at proposed rates the Top
Up/Discount Code is applied . In future if customer requires a Rate revision ,the
BDM should remove the Top up/Discount Codes if the same is not required to
arrive at the proposed rate to the customer.

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 ILLUSTRATIONS
Top Up code:
Customer XYZ Ltd. has asked for following rates:
Local-0.50p / min
SLD -0.60p / min
NLD -0.90p /min
But the current plan which BDM has the below configuration:
Local-0.50p / min
SLD -0.60p / min
NLD - Re 1 / min
In this case the following steps need to be taken:
• The BDM needs to check and apply the NLD Top up code which has the
configuration of 0.90p / min
• The application of Top up code will over-ride the current rates of Re1 in current
plan and the customer will get the proposed rates required without any change in
the basic plan

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 ILLUSTRATIONS
Discount Code:
Customer XYZ Ltd. has asked for following rates on E1 DID:
Local-0.45p / min
SLD -0.54p / min
NLD -0.81p /min
ILD -Overall 10% Discount on commercials proposed on all international calls.
But the current plan which BDM has the below configuration:
Local-0.50p / min
SLD -0.60p / min
NLD -0.90p /min
ILD codes –Standard rates
In this case the following steps need to be taken
• The BDM needs to check and apply the Discount code which has the
configuration to arrive at the proposed commercials
• In this case a 10% Flat Discount on Product level on Gross usage is to be applied
• The application of the discount code will help to meet the proposed commercials

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Thank You