Something I ran into during my time working at the university library. They wanted me to take over a particular task for the coming semester, and I needed to be trained on the software we used for it. This training was being done primarily by having Teams meetings with the software rep and other employees who had experience with the software. Early in the process, I asked for a copy of the manual.
There wasn’t one. The software rep swore up & down that there was no written documentation at all. They had “webinars”, which they thought were more than sufficient, and the rep insisted nobody had asked for a text version before. I asked them to double-check; okay, fine, your public-facing documentation has all pivoted to video, but surely a manual exists. Y’all made this software, someone must have written down how it worked at one point.
At our next meeting, they told me they’d looked into it & indeed no manual had ever been written. They insisted that all documentation on how to use the software had been recorded in video form & nowhere else.
Flabbergasted. Who decided software documentation & training should rely on the oral tradition? This company is clearly insane. And then this came up again with another piece of software from a different company. The art of the technical manual has apparently died a quiet death at some point with few people noticing, and now How To Use Computer is passed down from senior employee to junior employee like we’re apprentice blacksmiths in the 1600s.