A deluge of complaints has congested Myllyn Paras' customer service after the company recalled many several varieties of its pasta products from supermarket shelves, according to Lantmännen Cerealia, Myllyn Paras' marketer.
Customers submitted thousands of complaints to the firm after the food manufacturer warned in mid-June that some of its pasta products may contain small fragments of metal due to damage in the production line.
The company recalled a total of eight of its pasta products.
"We take this case very seriously," Henna Tamminen, Lantmännen Cerealia's quality manager, said in a press release issued on Monday.
The company noted that it was continuing to add new staff to its customer service department in order to process incoming messages about the recall as quickly as possible.
The firm said that all complainants will receive a reply, but that they may take up to a few months to process.
The recall applies to a number of Myllyn Paras pasta products with a best-before date between 15 May 2025 and 11 June 2025. In addition, the recall also includes Täysjyvä Fusilli Makaroni, with a best before date of 9 June 2024.
The company's website has a detailed list of the recalled products.