AP Support Contact List

MICROS Asia Pacific
Support and Escalation

Contacts by Country
V 1.09 January 14 2013
Note:
Information in this document is subject to change without notice.

MICROS Systems, Inc. makes no warranty of any kind with regard to this material, including but not
limited to the implied warranties of marketability and fitness for a particular purpose.
MICROS Systems, Inc. shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Copyright 2008 MICROS Systems, Inc. All Rights Reserved. No part of this publication may be
reproduced, photocopied, stored on a retrieval system, or transmitted without the express prior written
consent of the publisher.
MICROS-Fidelio Asia Pacific
Trading as MICROS-Fidelio Australia Pty
Suite 7, First Floor
13 Narabang Way
Belrose NSW 2085
Australia
Table of contents
AUSTRALIA ....................................................................................................................................... 4
CHINA ............................................................................................................................................. 5
GUAM ............................................................................................................................................. 6
HONG KONG ..................................................................................................................................... 7
INDIA .............................................................................................................................................. 8
INDONESIA ....................................................................................................................................... 9
JAPAN ........................................................................................................................................... 10
KOREA ........................................................................................................................................... 11
MACAU ......................................................................................................................................... 12
MALAYSIA ...................................................................................................................................... 13
MALDIVES ...................................................................................................................................... 14
PHILIPPINES .................................................................................................................................... 15
SINGAPORE ..................................................................................................................................... 16
TAIWAN ......................................................................................................................................... 17
THAILAND ...................................................................................................................................... 18
ASIA PACIFIC ENTERPRISE SYSTEMS ...................................................................................................... 19
Australia
MICROS-Fidelio Australia Pty Ltd
Suite 7, 1st Floor

13 Narabang Way
Belrose NSW 2085
Escalation
Hotel Systems Support Supervisor

Tel: +61 2 9485 1259
Tel:
+61 2 9485 1200
Fax:
+61 2 9485 1399
Email: apausfidelio@micros.com
POS Systems Support Supervisor

Tel: +61 2 9485 1251
Support Helpdesk - All Products:

Telephone (Emergency Priority 1 and 2 issues only):
Australia: +61 2 9485 1300
New Zealand: +64 9 526 2076
Facsimile:
Australia: +61 2 9485 1399
New Zealand: +64 9 526 2079
Online WebSupport (all new and existing support cases):
https://usc.micros.com/casemanagement/
Support Email (for existing case only):
Hotel Systems: apausfidelio@micros.com
MICROS POS Systems: apausmicros@micros.com
Payment Gateway support: apausgateway@micros.com

Trading as MICROS-Fidelio Australia Pty Ltd ABN: 66011007033
Suite 7, 1st Floor, 13a Narabang Way, BELROSE, NSW 2085
+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
China
Shiji Technology Co. Limited
Beijing & Northern China
Shanghai & Eastern China
15F, Beijing INN Building, No.5 Dongshuijing, Dongcheng

District, Beijing, 100010, China
6/F, Shanghai Information Building, No. 1403 Min Shen

Road,Pudong New District, Shanghai 200135, China
Tel:
+86 10 5932 5388
Fax:
+86 10 5932 5399
Email: Support@shijinet.com.cn
OPERA & MICROS Support:
OPERA & MICROS Support:

Online WebSupport (new and existing support cases):
Online WebSupport (new and existing support cases):

http://shijicare.shiji.cn
http://shijicare.shiji.cn
Tel: 4000 211 988 (7x24 Support toll free)
i
Tel:
+86 21 2082 6888
Fax:
+86 21 2082 6999
Escalation
Director of Support and Customer Service
Tel:
+86 10 5932 5388
Fax:
+86 10 5932 5399
Tel: 4000 211 988 (7x24 Support toll free)

Escalation
Director of Support and Customer Service
Tel:
+86 10 5932 5388
Fax:
+86 10 5932 5399

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Guam
MICROS-Fidelio Micronesia Inc.
ITC Bldg., Suite 727

590 S. Marine Drive
Tamuning, Guam 96913
Tel:
Fax:
Escalation
Customer Support Manager

Tel: +1 671 488 6427
+1 671 648 3990

+1 671 648 3980
Hotel Systems Support (Non-OPERA):

Tel:
+1 671 648 3990
Email: apgupms@micros.com
OPERA Support 24-hour Helpdesk:
Tel:
+1 671 648 4357 (routed to SEACC)
Email: OperaSupSea@micros.com
MICROS POS Support 24-hours:
Tel:
+1 671 648 3990
Email: apgupmpos@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Hong Kong
MICROS-Fidelio Hong Kong Limited.
Room 4605-06, 46/F,

The Center, 99 Queen's Road Central, Central, Hong Kong
Tel:
Fax:
Escalation
Hotel Systems Support Manager

Tel: +852 2895 3823
+852 2895 3823

+852 2895 0603
OPERA & Fidelio Support 24-hour Helpdesk:

Tel:
+852 2895 3906
Email: aphkgohes@micros.com
POS Systems Support Manager

Tel: +852 2895 3823
MICROS Support 24-hour Helpdesk:

Tel:
+852 2890 4028
Email: aphkgmicros@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
India
Fidelio India Pvt Ltd
The Mira Corporate Suites,

Block A-1, Plot No. 1 & 2, Old Ishwar Nagar,
New Delhi 110 065, India
Tel:
Fax:
+91 11 6661 6000

+91 11 6661 6099
Escalation

Tel: +91 99 9962 9942
Tel: +91 99 9962 9962
Hotel Systems Support (OPERA):

Tel:
Office Hours : +91 11 6661 6020
After Office Hours & Holidays : +91 6661 6020
Email: apindohes@micros.com
Hotel Systems Support (Interfaces):
Tel:
Office Hours : +91 11 6661 6020
After Office Hours & Holidays : +91 6661 6020
Email: apindfint@micros.com
Tel:
Office Hours : +91 11 6661 6020
After Office Hours & Holidays : +91 11 6661 6020
Email: apindffo@micros.com

Tel S/W:
+91 11 6661 6070
Tel H/W: +91 11 6661 6011
Email:
Software RES : APINDMRES@Micros.com
Software LES : APINDMLES@Micros.com
Hardware :
APINDMHW@Micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Indonesia
PT. MICROS-Fidelio Indonesia
th
Wisma Nusantara 5 Floor,

Jl. MH Thamrin No. 59
Jakarta Pusat 10350, Indonesia
Tel:
Fax:
Escalation
Customer Support Manager Hotel Systems

Tel: +62 881 880 6168
+62 21 391 4960/61/71

+62 21 391 4970

Tel: Office Hours: +62 21 391 4971
After Office Hours & Holidays: +62 816 805 607
Email: apidnf@micros.com
Customer Support Manager POS

Tel: +62 882 1120 1168
Operations Manager
Tel: +62 881 880 3168

Toll Free: (001) 803 657 893 (routed to SEACC)
Currently only available with 001 IDD Access
Tel:
+65 6317 8050 (Direct to SEAOCC)
MICROS POS Support:
Tel: Office Hours: +62 21 391 4971
Email: apidnmpos@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Japan
MICROS-Fidelio Japan Co., Ltd.
Escalation
Toranomon Kotoshira Tower 6F

1-2-8 Toranomon, Minato-ku,
Tokyo, 105-0001, Japan
Tel:
Fax:

Tel: +81 3 5510 8188
+81 3 5510 8188

+81 3 5510 8189

Tel:
+81 3 5510 8102
Fax:
+81 3 5510 8189
Email (All Products): apjpnhelpdesk@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Korea
MICROS-Fidelio Korea
Escalation
3F. 469 Samil-daero, Jongno-gu

Seoul, Korea, 110-310
Tel:
+82 2 398 1600
Fax:
+82 2 398 1601
Email: apkorfidelio@micros.com
apkormicros@micros.com

Tel: +82 2 398 1657
Tel: +82 2 398 1630
Hotline
MICROS: +82 11 9963 6200
Fidelio: +82 11 9916 6200
Fidelio & MICROS Support:
Tel:
+82 2 398 1600
Fax:
+82 2 398 1601
Email: apkorfidelio@micros.com
apkormicros@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Macau
MICROS-Fidelio Macau Limited
Unit E, 25F Bank of China Building,

Avenida Doutor Mario Soares, Macau
Tel:
Fax:
Escalation

Tel: +853 8988 7788
+853 8988 7788

+853 8988 7799
OPERA & Fidelio Support 24-hour Helpdesk:

Tel:
+853 8988 7700
Email: aphkgohes@micros.com
POS Systems Support Supervisor

Tel: +853 8988 7788
MICROS Support 24-hour Helpdesk:

Tel:
+853 8988 7777
Email: aphkgmicros@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Malaysia
MICROS-Fidelio Malaysia Sdn Bhd.
th
Suite 29-03, 29 Floor, Menara Keck Seng,

203 Jalan Bukit Bintang,
55100 Kuala Lumpur Malaysia
Tel:
Fax:
+60 3 2116 6288

+60 3 2116 6388
Escalation

Tel: +60 3 2116 6288
Tel: +60 3 2116 6288

Business Hours
Tel:
+60 3 2116 6288
FO Email: apmalfsfo@micros.com
BO Email: apmalfsbo@micros.com
OPERA Support 24-hour Helpdesk Toll Free:
Tel:
Tel:
+60 3 2116 6300 (routed to SEACC)

+65 63178050 (Direct to SEAOCC)
MICROS POS Support :
Tel:
+60 3 2116 6288
Email: apmalpos@micros.com
MICROS POS Support After Hours H/W:

Tel:
+60 12328 7692
MICROS POS Support After Hours S/W:
Tel:
+60 12328 7906

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Maldives
MICROS-Fidelio Singapore Pte Ltd - Maldives
9th Floor, Gadhag Mohamed Fulhu Building

H. Sunleet
Boduthakurufaanu Magu, Mal
Tel:
Fax:
+960 3338 666

+960 3338 777
Hotel Systems Support 24-hour Helpdesk:

Tel:
+960 9900 666 (routed to SEA CC)
or
+960 3339 666 (routed to SEA CC)
Escalation
Customer Service Manager

Tel: + 960 9800 666
Manager, Business Development
Tel: + 960 9779 666
Note: For emergency support issues, dedicated support line number

+65 6317 8050 is available 7 days a week, 24 hours a day. An Interactive
Voice Response (IVR) system will ensure that your call is directed to the
correct agent. Alternatively should this number be unavailable during
the night support (Between 11pm and 7am Singapore time) you may call
+65 6396 5427
Fax:
+65 6354 3980
MICROS POS Support After Hours:

Tel:
+ 960 9700 666
Online WebSupport (all new and existing support cases):
https://usc.micros.com/casemanagement/
Support Email (for existing case only):
Hotel Systems OPERA: OperaSupSea@micros.com
Hotel Systems (FO, IFC, BO): APmdvfSupp@micros.com
MICROS POS Systems: APmdvmpos@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Philippines
MICROS-Fidelio Software Philippines, Inc.
1206, 12th Floor, Ayala Tower One,

6767 Ayala corner Paseo de Roxas Avenues
Makati City, Philippines 1200
Tel:
Fax:
Escalation

Tel: +63 2 909 3990
+63 2 909 3990

+63 2 919 0588
Hotel Systems Support (Non-OPERA) 24-hour:

Tel:
+63 2 909 3997
Email: apphlffo@micros.com
Tel:
+63 2 909 3999 (routed to SEACC)
Tel:
+63 2 909 3998
Email: apphlmpos@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Singapore
MICROS Fidelio Singapore Pte Ltd
371 BEACH ROAD, 11-00 Keypoint,

Singapore 199597
Escalation

Tel: +65 6354 3990
Tel:
Fax:
+65 6354 3990

+65 6354 3980

Tel: +65 6354 3990

Tel:
+65 6317 8050
Business Hours
Tel:
+65 6317 8050
Email: OperaSupSea@micros.com (Front Office)
Email: apsgpb_supp@micros.com (BackOffice)
MICROS POS Support 24 hrs:
Tel:
+ 65 9788 5415 (9700)
Tel:
+ 65 9788 5064 (3700/e7)
Email: apsgpm_supp@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Taiwan
MICROS-Fidelio Taiwan Limited
12/F, No. 396 Keelung Road Section 1, Xinyi District, Taipei
City 110, Taiwan, R.O.C.
Tel:
Fax:
+886 (2) 8729 8188

+886 (2) 8729 8199
Escalation
Implementation & Support Manager

Tel: +886 (2) 8729 8160
OPERA & Fidelio Support 24-hour Helpdesk

Tel:
+0800-825-988 (Toll-Free)
Email: aptwnohes@micros.com
MICROS Point-of-Sale Support 24-hour Helpdesk
Tel:
+0800-865-988 (Toll-Free)
Email: aptwnmicros@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Thailand
MICROS Fidelio (Thailand) Co., Ltd.
st
388 Exchange Tower, 41 Floor

Unit Nos.4101-4104, Suhkumvit Road,
Klongtoey, Bangkok 10110
Tel:
+662 673 7222
Fax:
+662 673 7223
Hotline: 1800 290 770
(Domestic & Non Bangkok Area)
Escalation

Tel: +662 673 7222 (ext. 4100 Opera)
Tel: +662 673 7222 (ext. 4300 FO6 & FO7)
Tel: +662 673 7222 (ext. 1104)

Tel:
+662 673 7222
Fax:
+662 673 7223
Email (OPERA): apthaopera@micros.com
Email (MICROS): apthampos@micros.com
Email (V6&V7): apthaffo@micros.com

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com
Asia Pacific Enterprise Systems

MICROS Fidelio Asia Pacific
Suite 6, Ground Floor

13 Narabang Way
Belrose NSW 2085
Escalation

Tel: +61 9485 1022
Enterprise System Support Help Desk

Office Hours (Mon Fri):
09.00 Aust (AEDT) 17.30 Singapore (SGT)
Tel:
Fax:
Email:
+61 2 9485 1050

+61 2 9485 1099
apregfcss@micros.com
Priority 1*(Critical Support Issues) After Hours

Number: +61 2 9430 6123
Escalations will be handled during Business Hours, which may vary from country to country, but are
in general between 09:00 am 05:00 pm.

+61.2. 9485.1000 +61.2.9485.1099 www.micros.com

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MICROS Asia Pacific

Support and Escalation

Information in this document is subject to change without notice.

Suite 7, 1st Floor

Hotel Systems Support Supervisor

POS Systems Support Supervisor

Support Helpdesk - All Products:

MICROS-Fidelio Asia Pacific

Shanghai & Eastern China

15F, Beijing INN Building, No.5 Dongshuijing, Dongcheng

6/F, Shanghai Information Building, No. 1403 Min Shen

OPERA & MICROS Support:

OPERA & MICROS Support:

Online WebSupport (new and existing support cases):

Tel: 4000 211 988 (7x24 Support toll free)

MICROS-Fidelio Asia Pacific

ITC Bldg., Suite 727

Customer Support Manager

+1 671 648 3990

Hotel Systems Support (Non-OPERA):

MICROS-Fidelio Asia Pacific

Room 4605-06, 46/F,

Hotel Systems Support Manager

+852 2895 3823

OPERA & Fidelio Support 24-hour Helpdesk:

POS Systems Support Manager

MICROS Support 24-hour Helpdesk:

MICROS-Fidelio Asia Pacific

The Mira Corporate Suites,

+91 11 6661 6000

Hotel Systems Support Manager

Hotel Systems Support (OPERA):

MICROS POS Support 24-hours:

MICROS-Fidelio Asia Pacific

Wisma Nusantara 5 Floor,

Customer Support Manager Hotel Systems

+62 21 391 4960/61/71

Hotel Systems Support (Non-OPERA):

Customer Support Manager POS

OPERA Support 24-hour Helpdesk:

MICROS-Fidelio Asia Pacific

Toranomon Kotoshira Tower 6F

Customer Support Manager

+81 3 5510 8188

Support Helpdesk - All Products:

Email (All Products): apjpnhelpdesk@micros.com

MICROS-Fidelio Asia Pacific

3F. 469 Samil-daero, Jongno-gu

Hotel Systems Support Manager

MICROS-Fidelio Asia Pacific

Unit E, 25F Bank of China Building,

Hotel Systems Support Manager

+853 8988 7788

OPERA & Fidelio Support 24-hour Helpdesk:

POS Systems Support Supervisor