Ipp Template
Ipp Template
Ipp Template
Appendix 10-A
Test
None Completed.
Results
Strengths
Working as a server and bartender in the food and hospitality industry plays on Megans
strengths. Megan is good at working with little to no given direction and is able to make
decisions quickly and confidently. Megan has leadership abilities and is able to be responsible
for a large team of front of house staff as she is one of two servers who double as team leaders
at the establishment where she works. Megan is very organized and truly enjoys helping other
staff on duty. Megan is able to give directions or instructions to the team and can also provide
constructive feedback in a personable and respectful way. Megan understands the critical
nature of sense of urgency in the hospitality industry. Megan always displays a positive
attitude which resonates and translates to both her customers and her staff. Megan is
extremely dedicated and enjoys working long hours, overtime, and late shifts. Megan is
outgoing and personable which inspires the front of house and kitchen staff to stay motivated
and work through difficult situations. Megan strives to be well informed on all the products,
promotions, and procedures which occur in the establishment so that she can be a resource to
her guests and to her staff members. Megan takes pride in her job and truly enjoys working
with others and meeting new people and sharing experiences with people she meets from all
over the world.
Areas of Need
Megan has not had formal technical training in fine dining service, so on the rare occasion she
has to serve in an off location function put on by the restaurant, she requires briefing from the
manager in order to effectively complete the service herself and instruct her team how to
complete the service. The restaurant almost always focuses on a casual-fine dining style of
service so Megan lacks exposure to this type of setting. When the rare occasion arises, Megan
meets with Samara Gosling, a manger who has completed and instructs for the school of food
and hospitality at a college. Megan has Samara assist her to set up the service location and
then asks Samara to critique her service so that she learns how to improve in this area.
Appendix 10-A
Megan finds it helpful to have tasks described to her individually or in a small group with her team
leading partner (Martha Demone) by management, and then needs an opportunity to ask questions for
clarification. Megan feels that the individual instruction process really helps set up a solid
understanding of the task. She appreciates the opportunity to ask as many questions as she needs,
because as a team leader along with Martha, she is responsible for teaching and describing the tasks
to a large group of front of house staff. She asks questions because she wants to have a very clear
understanding of the task so that she can also translate that to her team members. Megan wants to be
confident in what she is teaching to others. Megan works well with lists of tasks as well, so she can
visibly see what needs to be accomplished. Lists can be provided to Megan either orally or on paper.
Lists help Megan because she does her best work when she is organized. With lists, she is able to
more easily manage tasks in terms of time management and delegation to her team members. Megan
also benefits from reflection time. Megan and Martha spend a great deal of time reflecting together on
how a shift went, a particular task, or table, and by helping each other pinpoint areas for improvement.
Megan and Martha work extremely well together as they have worked together for 5 years, and as
team leaders together for 4 years. Megan thrives on this partnership and respects and values the
support and ability to discuss comfortably any topic with Martha. Megan and Martha then are able to
meet together with management to provide solid reports and suggestions for improvements for
upcoming tasks.
Appendix 10-A
Long-term Goal: By the end of August, I will have received a nomination for Taste of Nova
Scotias Server of the Year.
Short-term Objectives
Assessment Procedures
If successful in re-obtaining
this position, I will be able to
produce signed summer
contract papers proving my
return.
If successful, management
and I will be aware of these
positive experiences through
reading each review online.
Progress Review
Show positivity and personality creating a memorable experience for my guests so that they will be apt
to leave a positive review.
Work closely with Samara to improve my technical skills to become more experienced in fine dining.
Demonstrate leadership and show excellent customer service to management so that they have the
confidence to sign off on my nomination for this summer.
Goal # 1
Appendix 10-A
Signatures
I understand and agree with the information contained in this Individualized Program Plan.
Wendy and Stephen Sawler
Parents
November 4, 2014
Date
Chris Gilham
IPP Coordinator (Certificated Teacher)
November 4, 2014
Date
November 4, 2014
Date
Program Administrator
November 4, 2014
Date