602036992
602036992
602036992
PRINCIPLES OF
HUMAN RESOURCE
MANAGEMENT
Scott SnelL
Professor of Business Administration,
University of Virginia
SOUTH-WESTERN
CENGAGE Learning-
Australia • Brazil 'Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
PART Human Resource Management in Perspective
vii
Contents
Summary 518
Key Terms 519
HRM Experience: Understanding Employer Benefit Programs 519
Discussion Questions 520
Case Study 1: Using "Sticky" Awards: KFC Does It Right 521
Case Study 2: Adobe's Family-Friendly Benefits: An Unexpected Backlash 522
Notes and References 523
Cases 745
Case 1: United Technologies Seeks Intangibles with
Education Plan 745
Case 2: Running the Global Recruiting Machine: ClientLogic 749
Case 3: Job Analysis and Hiring Decisions at Ovania Chemical 752
Case 4: Ill-Fated Love at Centrex Electronics 757
XXVI* Contents