Calculating DPMO

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Example of calculating DPU

Your printing business prints custom stationary orders. Each order is considered a
unit. Fifty orders are randomly selected and inspected and the following defects are
found.
Two orders are incomplete
One order is both damaged and incorrect (2 defects)
Three orders have typos

Six of the orders have problems and there are a total of 7 defects out of the 50 orders
sampled; therefore DPU = 7/50 = 0.14. On average, this is your quality level and each
unit of product on average contains this number of defects.

Example of calculating DPO

Each custom stationary order could have four defects - incorrect, typo, damaged, or
incomplete. Therefore, each order has four opportunities. Fifty orders are randomly
selected and inspected and the following defects are found.
Two orders are incomplete
One order is both damaged and incorrect (2 defects)
Three orders have typos

Six of the orders have problems, and there are a total of 7 defects out of the 200
opportunities (50 units * 4 opportunities / unit); therefore DPO = 7/200 = 0.035.

Example of calculating DPMO

Each custom stationary order could have four defects - incorrect, typo, damaged, or
incomplete. Therefore, each order has four opportunities. Fifty orders are randomly
selected and inspected and the following defects are found.
Two orders are incomplete
One order is both damaged and incorrect (2 defects)
Three orders have typos

There are a total of 7 defects out of the 200 opportunities. Therefore, DPO = 0.035
and DPMO = 0.035 * 1000000 = 35,000. If your process remains at this defect rate
over the time it takes to produce 1,000,000 orders, it will generate 35,000 defects.

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