Dispute Management

SAP Dispute Management for FI-AR (FIN-FSCM-DM)
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Table of content
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Table of content
1 SAP Dispute Management for FI-AR (FIN-FSCM-DM)
1.1 Dispute Case
1.2 Dispute Case Processing
1.2.1 Creating Dispute Cases in Dispute Case Processing
1.2.2 Displaying Dispute Cases in Dispute Case Processing
1.2.3 Changing Dispute Cases in Dispute Case Processing
1.2.3.1 Assigning Customers
1.2.3.2 Adding Customer-Disputed Objects
1.2.3.3 Adding Open Items to Dispute Cases
1.2.3.4 Removing Objects
1.2.4 Making Mass Changes to Dispute Cases
1.2.5 Correspondence
1.2.5.1 Correspondence Created Automatically
1.2.5.1.1 Using Contact Persons
1.2.5.2 Correspondence Created Manually
1.2.5.3 Displaying Actions
1.2.5.4 Processing Actions
1.2.6 Dispute Case Processing via Workflow
1.2.6.1 Processing Dispute Cases via Workflow
1.2.7 Web Dynpro Application for Dispute Case Processing
1.3 Process Integration with Accounts Receivable Accounting
1.3.1 Creating Dispute Cases in Financial Accounting
1.3.1.1 Creating Dispute Cases from the Document Display
1.3.1.2 Create Dispute Case During Postprocessing of Bank Statements
1.3.1.3 Creating Dispute Cases from the Line Item List
1.3.1.4 Creating Dispute Cases during Clearing of Open Items
1.3.1.5 Automatic Creation of Dispute Cases
1.3.1.6 Creation of a Proposal for Assignment of Open Items
1.3.1.7 Processing a Proposal for the Assignment of Open Items
1.3.2 Displaying Dispute Cases in Financial Accounting
1.3.2.1 Displaying Dispute Cases from the Document Display and Change
1.3.2.2 Display Dispute Case During Postprocessing of Bank Statements
1.3.2.3 Displaying Dispute Cases from the Line Item List
1.3.2.4 Displaying Dispute Cases from Clearing Transactions
1.3.3 Effects of Clearing Transactions on Dispute Cases
1.3.3.1 Effects of Clearing on Dispute Cases
1.3.3.1.1 Amounts in Dispute Cases
1.3.3.2 Effects of Reversals on Dispute Cases
1.3.3.3 Effects of Resetting Clearing on Dispute Cases
1.3.3.4 Subsequent Update for Dispute Cases and Promises to Pay
1.3.4 Closing Dispute Cases
1.3.4.1 Closing Dispute Cases
1.3.4.2 Voiding Dispute Cases
1.3.5 Document Changes from Dispute Cases
1.3.6 Mass Activities
1.3.6.1 Escalating Dispute Cases
1.3.6.2 Closing Dispute Cases Using Automatic Write-Off
1.4 Integration with SAP Biller Direct
1.5 Integration with CRM Claims Management
1.6 Assigning Credit Memos and Payments
1.6.1 Processing Assignments
1.6.2 Scheduling Jobs
1.6.2.1 Transferring Credit Memos and Payments
1.6.2.2 Clearing Invoices That Have Invoice References
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1 SAP Dispute Management for FI-AR (FIN-FSCM-DM)
Purpose
This component contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery –
Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer.
Implementation Considerations
In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment
recipient and therefore, the payment recipient has to investigate and resolve them.
SAP Dispute Management is therefore particularly interesting if one or more of the following factors apply to your company:
Numerous underpayments by customers
Long processing times for these cases
Complex company and communication structure
As coordinator for dispute cases, the component enables you to structure your investigations, and to distribute and manage the results for all parties involved in
your company.
Integration
SAP Dispute Management for FI-AR (FIN-FSCM-DM) is part of SAP Financials Financial Supply Chain Management and consists of two subareas:
Dispute Case Processing
Process Integration of Dispute Case Processing with Accounts Receivable
Integration with Other SAP Components
Function Required Required Component Integration Obligatory
Create dispute cases from accounting Accounts Receivable(FI-AR) from SAP R/3 4.6C Yes
Links to documents from accounting
Links to the business partner (customer) from accounting
Update attributes in accounting document Accounts Receivable Accounting (FI-AR) from No

Enhancement Package 2 for SAP ERP 6.0
Link billing documents with the dispute cases Sales and Distribution (SD) No
Customer Relationship Management (CRM)
Create dispute cases from SAP Biller Direct SAP Biller Direct(FIN-FSCM-BD) from Release 3.0 No
Create dispute cases from SAP Collections Management SAP Collections Management(FIN-FSCM-COL) from No
Release 3.0
Consider dispute cases to be collected in the collection SAP Collections Management(FIN-FSCM-COL) from No
strategy Release 6.0
Analyze data from SAP Dispute Management SAP Business Information Warehouse (SAP BW) from No
Release 3.2
Work center for dispute manager SAP NetWeaver Portal from Release 7.0 or SAP No
NetWeaver Business Client from Release 7.0
Create claims submissions as dispute cases CRM Claims Management (CRM-CLA) from Release No
SAP CRM 2007
Use SAP Dispute Management from the Interaction SAP Customer Relationship Management (CRM) from No
Center of SAPCustomer Relationship SAP Enhancement Package 1 for SAP CRM 7.0
Note
If you use SAP R/3 4.6C, SAP R/3 Enterprise 4.70 , or mySAP ERP 2004 for your Accounts Receivable Accounting, accounting and dispute case
processing are in different systems.
If you use SAP ERP 6.0 or a later release for your Accounts Receivable, then you can run accounting and dispute case processing in one system or in
different systems.
For more information about the multiple system scenario, see the SAP Dispute Management Configuration Guide for FI-AR . You can view the configuration
guide as a PDF file on SAPService Marketplace at service.sap.com/fscm . Choose SAP Dispute Management Media Library .
Features
In the case of an underpayment, you can create a dispute case in the system. Here you can collect all of the data and information required for processing the
case. This involves data that already exists in accounting and new data that you enter for a dispute case.
During processing of a dispute case, you can use the functions for the workflow and for creating correspondence.
You can create a dispute case from the accounting transactions where you determine the underpayment, for example, postprocessing of an account statement or
analysis of overdue open items. When you create the dispute case, the system copies information from the accounting document (for example, disputed amount
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) into the dispute case automatically.
You can also create a dispute case in different accounting transactions and enter the customer-disputed amount as soon as a customer has notified a future
payment deduction.
However, you can also create a dispute case independently of the transactions in accounting in dispute case processing .
1.1 Dispute Case
The dispute case is the central object of SAP Dispute Management . It gives you access to all of the information that you need to process dispute cases based
on receivables.
Structure
You can find a general description of the structure of cases in the Case Management component under The Called Case Screen:
Note the following special features for SAP Dispute Management :
Attributes
The dispute case has a series of specific attributes, including amount fields. For more information about the amount fields, see Amounts in Dispute Cases.
Process Route
In the SAP Dispute Management component, the process route is not used.
Linked Objects
The structure of the case record containing the linked objects depends on the Customizing settings of your system.
Since the process integration with Accounts Receivable automatically adds, changes, or deletes links to SAP business objects in the case record, part of the
case record must have a fixed predefined structure. This part of the case record has the following structure:
Under the Business Partner structure node, you can see the link to the business partner to which the dispute case refers.
Under the Disputed Objects structure node, you can see the links to open items that are currently disputed. These can be residual items, invoices, credit
memos, or partial payments.
Under the Resolved Objects structure node, you can see links to line items that were disputed at an earlier time during the processing of this dispute
case, but which have since been cleared in accounting. These can be residual items, invoices, credit memos, or partial payments.
Under the Items Assigned During Clearing structure node, you can see the links to credits and partial payments that were cleared against the disputed
items of the dispute case during clearing.
Under the Other Objects structure node, you can see links to SAP business objects that were inserted in the dispute case automatically by the process
integration for information purposes, and that are to help in the processing of the dispute case. These can be invoices, account statement items, accounting
documents, individual customer billing documents, customers, or dispute cases.
Under the Customer-Disputed Objects structure node, you can see links to SAP business objects that the customer has disputed. These can be open or
cleared invoices, credit memos, overpayments, down payment requests, and customer individual billing documents.
In this part of the case record, links to objects are added, changed, or deleted exclusively by the process integration automatically. You cannot change this part
of the case record manually. However, the case record can contain as many customer-specific structure nodes as you wish underneath, to which you can then
add links to objects manually.
Integration
Note that you can include items with a Special G/L Indicator in a dispute case in the following way:
Special G/L transaction type How are the items taken into account?
Transactions with special G/L account indicator for invoices and similar * The item can be included as a disputed object, meaning with complete process
integration.
Down payment requests The item can be included as a customer-disputed object, meaning without process
integration.
Down payments The item can be included as a customer-disputed object, meaning without process
integration.
Bill of exchange payment requests The item can be included as a customer-disputed object, meaning without process
integration.
Bill of exchange The item can be included as a customer-disputed object, meaning without process
integration.
* Transactions for invoices and similar are indicated in Customizing, for example, under Financial Accounting (New) Accounts Receivable and Accounts
Payable Business Transactions Postings with Alternative Reconciliation Account Other Special G/L Transactions Define Alternative Reconciliation
Account for Customers as follows:
The property Noted Items is deselected, and the special G/L account transaction type Others is selected.
1.2 Dispute Case Processing
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Definition
All activities in dispute case processing have a common initial screen that you can access as follows:
Transaction UDM_DISPUTE
Role menu
From the SAP Easy Access screen under Accounting Financial Supply Chain Management Dispute Management Dispute Case Processing
.
Structure
For a detailed description of dispute case processing, which is based on the Case Management Organizer, see Initial Screen: Organizer in the component Case
Management .
In the standard system, expand the node Cases to see the following nodes for SAP Dispute Management :
Dispute Case : Here you can create dispute cases in SAP Dispute Management . For more detailed information, see Creating Dispute Cases in Dispute
Case Processing .
Dispute Case Search : Here you can search for dispute cases. For more detailed information, see Displaying Dispute Cases in Dispute Case Processing
.
My Dispute Cases : By double-clicking on this node you can display an overview of those cases where you are entered as the processor, coordinator, or
person responsible. For more detailed information, see Displaying Dispute Cases in Dispute Case Processing .
Depending on the Customizing settings of your system, the overview tree for dispute case processing may contain other nodes that supplement or replace the
above-mentioned nodes.
Integration
A Web dynpro ABAP-based application is available to you as an alternative to this SAP GUI interface. For additional information, see Web Dynpro Application for
Dispute Case Management .
1.2.1 Creating Dispute Cases in Dispute Case Processing
Use
In dispute case processing you can create a new dispute case.
Procedure
1. Call up Dispute Case Processing.
2. Expand the Cases folder.
3. Place the cursor on Dispute Case , open the context menu, and choose Create .
4. A dialog box appears. Select a case type. If only one case type has been created in Customizing, this step is omitted.
5. The case is displayed in the screen area on the right.
6. Enter data as required. For information about adding open items to the dispute case, see Adding Open Items to Dispute Cases . For information about
adding customer-disputed objects, see Adding Customer-Disputed Objects . You can also create a dispute case without items. For information about
assigning a customer to the dispute case in this situation, see Assigning Customers .
7. Choose Save .
Note
To create more space for processing the dispute case, you can choose ( ) , with the quick info Display/Hide Organizer to hide the navigation area.
Result
You have created a new dispute case.
1.2.2 Displaying Dispute Cases in Dispute Case Processing
Use
In dispute case processing you can search for an existing case and display it.
Procedure
1. Call up dispute case processing.
Search all existing dispute cases
3. Choose Dispute Case - Search . The dispute case search appears on the right side of the screen.
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4. Enter values for the attributes that you want to use to search for the dispute case. If you do not enter an attribute value, the system selects all existing cases.
5. Choose ( ) Execute Search .
6. The system displays the list of selected dispute cases, where you can doubleclick on individual cases to select them.
Find dispute cases in which you are entered as processor, coordinator, or person responsible
7. Choose My Dispute Cases . A list of the dispute cases where you are entered as processor appears on the right side of the screen. If you want to see
the dispute cases in which you are entered as person responsible or coordinator, select the required role view by choosing ( ) Processor .
8. The system displays the list of selected dispute cases, and you can doubleclick on individual cases to select them.
1.2.3 Changing Dispute Cases in Dispute Case Processing

In Dispute Case Processing, you have various options for changing and supplementing a dispute case. In addition to changing dispute case attributes, you can
use the following functions:
You can assign a customer to the dispute case.
You can add customer-disputed objects, such as an invoice.
You can add open items as disputed objects .
You can remove specific objects.
1.2.3.1 Assigning Customers
Use
You can assign a customer to a dispute case. You have the following options:
You assign a customer for the first time.
You assign an additional customer.
You replace the customer that is saved under the Business Partner structure node and in the dispute case attribute with another one.
Requirements
The dispute case is not closed, confirmed, or voided.
You have made the settings for the case type that you need for the Customer-Disputed Objects in Dispute Cases function.You can access these settings in the
Implementation Guide (IMG) for SAP Dispute Management under Process Integration with Accounts Receivable Accounting Customer-Disputed Objects
in Dispute Cases Edit Settings for Customer-Disputed Objects in Dispute Cases.
Procedure
1. You are in dispute case processing. Choose the arrow ( ) to the right of ( ) FI Objects and then Assign Customer .
A dialog box is displayed.
2. When you enter the customer and company code, the system supports you as follows:
It offers only those company codes that you have activated for the Customer-Disputed Objects in Dispute Cases function.For more information, see
the Implementation Guide (IMG) for SAP Dispute Management under Process Integration with Accounts Receivable Accounting Customer-
Disputed Objects in Dispute Cases Edit Settings for Customer-Disputed Objects in Dispute Cases.
To see the customers in the dispute case already, choose ( ) with the quick info text Customers in Dispute Case .
3. Enter the customer or select the customer from the list offered.
Result
You have assigned a customer and a company code to the dispute case. The system saves the customer in the dispute case record under the Business
Partner structure node. It also adds the customer and company code to the attributes of the dispute case.
Note
If you replace a customer that has an item in the dispute case, the system saves this customer in the dispute case record under the Other Objects structure
node. If there are no items in the dispute case for the replaced customer, the system deletes the customer from the dispute case record.
1.2.3.2 Adding Customer-Disputed Objects
Use
You can add invoices or credit items to a dispute case as customer-disputed objects . This is regardless of whether the invoices and credit items are cleared or
not. You can use the following selection criteria to select the objects:
Customer
Company Code
Reference
Document Number
Billing Document
You can also use the posting data to restrict the selection further.
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Requirements
In Customizing for SAP Dispute Management , you have activated the Customer-Disputed Objects in Dispute Cases function for this combination of case type
and company code.Choose Process Integration with Accounts Receivable Accounting Customer-Disputed Objects in Dispute Cases Edit Settings for
Customer-Disputed Objects in Dispute Cases.
Procedure
1. You are in dispute case processing. Choose the arrow ( ) to the right of ( ) FI Objects and then Add Customer-Disputed Objects .
A dialog box appears in which you can select the objects.
2. The system proposes the customer and the company code from the dispute case as default values.
If you enter additional or other selection criteria, you can trigger the new selection by choosing ( ) with the quick info text Start Selection .
3. The result of the search is visible on the Invoices and Credit Items tab pages.
To display the history of an invoice or the document of a credit item, choose ( ) with the quick info text Display Details for Item .
4. Select the invoices or credit items that you want to add to the dispute case as customer-disputed objects , and choose Add .
Note
When you add an invoice with reference to a billing document to a dispute case as customer-disputed object , the system also adds the billing
document as customer-disputed object .
When you add invoices or credit items of another customer to a dispute case, the system saves this customer in the dispute case record under the
Other Objects structure node.
Result
You have added customer-disputed objects to the dispute case. Note that customer-disputed objects are not relevant for the process integration. This means that
the financial accounting transactions, such as clearing or reversal, are not updated in the dispute case.
1.2.3.3 Adding Open Items to Dispute Cases
Use
You can add open items to a dispute case as disputed objects . You select these by branching to the line item list. You can use this option to add one or more
line items to an existing dispute case or one that you have just created. You can also do this when disputed objects have already been assigned to the dispute
case.
Requirements
The line items that you want to add to the dispute case represent a receivable from the business partner and are not included in another dispute case.
No other user is blocking the item in a clearing transaction or by creating a dispute case.
Procedure
1. You are in dispute case processing. Choose the arrow ( ) to the right of ( ) FI Objects and then Add Open Items .
The selection screen for the Customer Line Item List appears.
2. Enter the business partner and other selection criteria if required and choose Execute .
The Customer Line Item List appears.
3. Select the items that you want to add to the dispute case.
4. Choose Extras Create Dispute Case .
Note
If you have selected several line items the first time you include open items in a dispute case, and these have different document currencies, business
partners, or company codes, a dialog box appears in which you can define the dispute case currency, business partner, and company code.
Result
You have included the selected line items in the dispute case. The system has added the attributes determined in Financial Accounting as long as they did not
already exist in the dispute case.
If you have configured the Customizing accordingly, when you add open items to a dispute case, the system also transfers the related invoice as customer-
disputed object .For more information, see the Implementation Guide (IMG) for SAP Dispute Management under Process Integration with Accounts
Receivable Accounting Customer-Disputed Objects in Dispute Cases Edit Settings for Customer-Disputed Objects in Dispute Cases.

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Use
You can remove the following objects from a dispute case:
Open items that are contained as disputed objects
Customer-disputed objects
The system also automatically removes all dependent objects provided no other objects of the case record refer to them.
Requirements
No other user is blocking the items to be removed or the dispute case.
The item is removable.
You cannot remove items (partial payments and residual items) that were added to the dispute case automatically during a clearing.
Note
There are no restrictions for customer-disputed objects . Therefore, you can remove them from the case record.
Procedure
1. You are in dispute case processing. Choose the arrow ( ) to the right of ( ) FI Objects and then Remove Objects .
2. A dialog box appears showing the disputed items in the top screen area, and the customer-disputed objects in the lower screen area.
Note
Here you only see items that you are permitted to remove.
To see further information, select an object and choose ( ) with the quick info text Display Details for Item .
3. Select all objects that you want to remove from the case record and choose ( ) with the quick info text Remove Selected Items .
Result
You have removed the selected items from the case record. As far as possible, the system has also automatically removed all dependent objects.
1.2.4 Making Mass Changes to Dispute Cases
Use
In the Dispute Case Processing system, you want to change the attribute for several dispute cases to the same value in one activity.
Example
An employee is ill, and you want to set a colleague as processor for several dispute cases.
Prerequisites
In the Implementation Guide for SAP Dispute Management , in the profile for the case search that you use, you have defined the fields for which you want to
permit the mass change in the folder Modifiable Fields . SAP delivers a Customizing example for the profile FIN_LOC.
Procedure
1. In Dispute Case Processing, in the folder Cases , choose either My Dispute Cases or Find Dispute Case to display the dispute cases to be
processed.
2. Select the dispute cases to be changed.
3. Choose ( ) Change Field Content ( ) and, using the input help, select the field to be changed.
4. In the subsequent dialog box, enter the new value.
5. Choose Continue .
A log appears containing the changes made.
1.2.5 Correspondence
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Use
You can create and send any correspondence that is necessary during dispute case processing.
Integration
The technical basis is the Post Processing Framework . With this component, you can have follow-on activities (actions), such as the creation of correspondence,
triggered and processed automatically based on conditions. You can define and configure these actions in accordance with your requirements. The actions are
grouped in an action profile that is assigned to a case type.
The correspondence is actually sent via SAPconnect . Via Tools Business Communication Communication SAPconnect , you can use an
administration function to monitor the send transactions.
Prerequisites
You have made all settings required in Customizing for SAP Dispute Management under Correspondence .
If you want to store correspondence that you create and send in an optical archive, you have made all of the settings required in Customizing for SAP NetWeaver
Application Server under Basis Services ArchiveLink. For more information, see the Implementation Guide (IMG) for SAP Dispute Management under
Dispute Case Processing Correspondence Basic Customizing for ArchiveLink .
You have made all settings required for the external communication interface SAPconnect .
Features
You have the following options for correspondence:
Correspondence Created Automatically
Correspondence Created Manually
You can send and print correspondence asynchronously as background processing.To process correspondence later, choose SAP Dispute Management
Periodic Processing in Dispute Case Processing Processing of Actions , or schedule the program RSPPFPROCESS as a job.
Example
You create a dispute case in accounting. When you do this, you can enter the data of a contact person, that is, the correspondence recipient. This is then included
in the dispute case as an attribute and used for correspondence. In Customizing, you have defined that an automatic notification is to be created and sent to the
customer. The communication channel configured for the contact person is used (e-mail, fax, or letter). The correspondence is sent asynchronously as a
background job during the night to reduce the effect on system performance.
1.2.5.1 Correspondence Created Automatically
Use
In Dispute Case Processing, the system can create and send correspondence automatically. This means that the clerk does not have to create the relevant
correspondence and send it to the customers.
Integration
If, in Customizing for SAP Dispute Management under Dispute Case Processing Correspondence Define and Configure Actions , the
correspondence (action) is configured such that Processing via Selection Report is selected as the processing event, you have to start the processing
separately. For further information, see Processing Actions .
You can display the correspondence created manually. For further information, see Displaying Actions .
Prerequisites
In order to create correspondence automatically, in Customizing for SAP Dispute Management , under Dispute Case Processing Correspondence
Define and Configure Actions , you have set the indicator Schedule Automatically . To do this, choose the detail view of the action definition concerned and
then the tab page Action Definition .
Activities
The clerk does not have to carry out any additional activities:
When he saves the dispute case, the correspondence is created automatically. To do this, the system calls the Post Processing Framework (PPF). The PPF
receives the data required (key of the dispute case, correspondence recipient, and further technical information, such as the action profile and the context of the
application) and creates the correspondence (action). To do this, it evaluates the scheduling and start conditions, assigns the partner (correspondence recipient) to
the action via the partner function used, and manages the actions to be scheduled. Actions that are configured such that they do not have Processing via
Selection Report as processing event are executed when the start conditions are fulfilled.
As standard, all notes visible externally are available for correspondence. However, internal escalation is an exception. Here, the internal notes are also used. You
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control whether a note is visible externally in Customizing under Text Profile Create Text Profile via the indicator Not Visible Externally in the relevant text
IDs.
Example
In the standard Customizing, the following action definitions are already defined for automatic correspondence:
Dispute case created
Correspondence for creating a dispute case: This is configured in Customizing such that it is always scheduled when the attribute Business Partner
(FIN_KUNNR or FICA_GPART) is set. The Action Summarization is configured such that only one such initial correspondence is created.
Dispute case was closed
Correspondence for closing a dispute case: This is configured such that it is created when the status Closed is reached.
Dispute case was escalated
When you set or change an escalation reason , an e-mail is sent to the coordinator of the dispute case automatically.
( )
To enable this, you have defined an e-mail address in the user master record of the coordinator.
1.2.5.1.1 Using Contact Persons
Use
When you are processing dispute cases, you may need to contact a contact person at the business partner. In correspondence, the contact person is the
correspondence recipient.
Integration
You can also use the contact person defined in Accounting for a customer. In addition to the contact person data stored in the dispute case as attribute, you also
store a key (FIN_CONTACT_KEY) as an attribute to the dispute case. Using this contact person key, the system can access the contact person data in
Accounting during the creation of correspondence. If you change the contact person data locally in the dispute case, this key is deleted. In this case, the changed
attribute values of the contact person fields from the dispute case are used to create correspondence.
The user recognizes whether the contact person key exists, and therefore the contact person data in the dispute case and in Accounting agree, from whether or not
the contact person fields in the dispute case are modifiable:
Contact person key exists: Fields not ready for input, data synchronized with FI-AR
Contact person key does not exist: Fields ready for input, data changed locally in the dispute case
If the contact person key exists, the communication channel (e-mail, fax, letter) defined in FI-AR is used in the creation of correspondence. For letters
(communication type LET), the following order applies:
1. Business address of contact person is used, provided one exists
2. Customer’s address is used, with the suffix “For the attention of <Title and name of contact person>”.
If the contact person key does not exist, the current attribute values of the contact person fields (FIN_CONTACT*) in the dispute case are used. The following
order applies for the communication channel:
1. e-mail
2. Fax: The fax number and the country of the fax number of the fax address must exist
3. Letter: If both addresses are unknown or incomplete, a letter is created and sent to the customer’s address.
The correspondence is created in the language of the contact partner address.
Prerequisites
To display or change the data of a contact person directly in the dispute case, you must have entered the relevant fields (FIN_CONTACT*) as case attributes in
Customizing for SAP Dispute Management under Dispute Case Processing Attribute Profile Create Attribute Profile .
Features
The dispute case processing provides the following options for the contact person:
Change Contact Persons
This function is active in change mode if the contact person key exists. This is the case if a contact person was retrieved from FI-AR (for example, during
the creation of a dispute case or via the function Get Contact Person) . The contact person fields are not ready for input until you execute the function; when
the function is triggered they are modifiable. The contact person key is deleted.
Get Contact Persons
All contact persons for the customer appear in a dialog box. From this dialog box you can find contact persons, call up the detail data of the contact person,
and create new contact persons.
If you create or change the dispute case in dispute case processing and access the dialog box Contact Person , by selecting a contact person, you can
transfer the name, telephone number, fax number, country of the fax number, and e-mail address of this contact person into the dispute case. The contact
person key is created. After the transfer from FI-AR, the contact person fields are no longer ready for input. You can only change the data via Change
Contact Persons .
List Contact Persons
All contact persons at the business partner appear in a dialog box. From this dialog box you can find contact persons, call up the detail data of the contact
person, and create new contact persons.
You cannot transfer the contact person data using this function. To do this, choose Get Contact Persons .
From SAP R/3 Enterprise 4.70, when you create a dispute case in accounting, in the dialog box where you enter the attributes of the dispute case, you can also
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enter contact person data. To do this you can use the functions Get Contact Persons and Change Contact Persons .
1.2.5.2 Correspondence Created Manually
Use
During dispute case processing, you may have to create and send correspondence manually.
Integration
If, in Customizing for SAP Dispute Management under Dispute Case Processing Correspondence Define and Configure Actions , the
correspondence (action) is configured such that Processing via Selection Report is selected as the processing event, you have to start the processing
separately. For further information, see Processing Actions .
You can display the correspondence created manually. For further information, see Displaying Actions .
Prerequisites
To create correspondence manually, you have to set the indicator Display in Toolbar in the action definition. You can make this setting in Customizing for SAP
Dispute Management under Dispute Case Processing Correspondence Define and Configure Actions . To do this, choose the detail view of the action
definition concerned and then the tab page Action Definition .
To create correspondence manually, you require authorizations for activity F_03 in your authorization profile.
Features
This function provides all of the actions for which the indicator Display in Toolbar is set in Customizing.
The correspondence recipient is proposed either via the contact person key or from the contact person fields from the dispute case. For more information, see
Using Contact Persons .
Activities
1. In Dispute Case Processing, call up the case in change mode.
2. Choose ( ) with the quick info text Create Correspondence .
The correspondence is created, and the system saves the dispute case.
A dialog box appears.
3. Enter the data required for creating correspondence.
You can change the contact person proposed by choosing either Change Contact Person or Get Contact Person . If the contact person key does not exist
in the dispute case, the fields in the dialog box are ready for input. The contact person changed is only used for this correspondence and is not saved in the
dispute case.
All of the notes from the dispute case that are visible externally are offered for selection. You control whether a note is visible externally in Customizing under
Text Profile Create Text Profile via the indicator Not Visible Externally in the relevant text IDs.
4. Select the notes required for the correspondence. If you do not select a note, no note is output within the correspondence. The notes selected are available
for the correspondence.
5. Choose ( ) with the quick info text Create Correspondence .
A dialog box appears informing you which correspondence was created and to whom it was sent. You can terminate the correspondence creation here if
necessary.
The correspondence selected is created and processed according to the configuration.
Example
The following correspondence is defined for manual requests in the standard Customizing:
Query to customer
With this correspondence, a query is sent to the customer.
Send information to customer
This correspondence informs the customer about the current status of dispute case processing.
1.2.5.3 Displaying Actions
Use
You can display all of the correspondence that belongs to the dispute case. In a view similar to a correspondence history, you can see an overview of all of the
correspondence for this dispute case.
Prerequisites
To display actions in Dispute Case Processing, you require authorizations for activity F_03 in your authorization profile.
Features
From the action overview, you can use the following functions:
Preview
You can create a preview of correspondence that has not been processed yet, that is, not sent yet.
Action Details
Action details provide information about the action configuration from Customizing, about the recipient, and about processing.
Storage
You can use this function to access the optical archive for correspondence that has been processed and archived. This enables you to see the original
correspondence to the customer.
Processing Log
For correspondence that has been processed, you can call up the processing log.
Information for Action Definition
You can display the action description from the action definition in Customizing.
Details
You can also call up further, mostly technical details for the correspondence.
For more information about the action list, see the functions of the action list .
Activities
1. Call up the case in Dispute Case Processing.
2. Choose ( ) Actions ( ) and then Display Actions .
1.2.5.4 Processing Actions
Use
You have to start the processing for all correspondence that is not sent or printed directly. You have the following options:
In Dispute Case Processing via the action list: This can be useful if correspondence is to be sent quickly and the correspondence type (action) concerned
is configured such that it is normally processed by the program RSPPFPROCESS ( Processing via Selection Report ).
Via program RSPPFPROCESS
Prerequisites
To execute actions in Dispute Case Processing, you require authorizations for activity F_02 in your authorization profile.
Features
Processing actions using program RSPPFPROCESS
The case ID of the relevant dispute case is in the field Application Key .
In addition to processing actions, you can also use this function for reorganization purposes. If you want to delete actions, on the selection screen, select the
indicator Permit Deletion of Actions .
Activities
Start processing of actions in Dispute Case Processing (action list)
1. In Dispute Case Processing, call up the dispute case in change mode.
Note
If the dispute case has been closed or confirmed, you can also call up the case in display mode.
2. Choose ( ) Actions ( ) and then Execute Actions .

3. Select the action that you want to process.
4. Choose ( ) with the quick info text Execute Actions .
If you want to recreate correspondence that has already been processed, carry out the following activities:
1. Select the actions that you want to process.
2. Choose ( ) with the quick info text Repeat Action . Depending on your configuration settings, the actions are either executed immediately or you have
to select ( ) with the quick info text Execute Action .
You can only repeat actions from the action list.
Processing actions using program RSPPFPROCESS
1. Choose Dispute Management Periodic Processing in Dispute Case Processing Processing Actions.
2. Enter your selection criteria.
3. Choose ( ) with the quick info text Execute .
4. Select the actions that you want to process.
5. Choose ( ) with the quick info text Execute .
1.2.6 Dispute Case Processing via Workflow
Use
Dispute case processing via workflow simplifies the processing of dispute cases for users who do not work with SAP Dispute Management regularly (occasional
processors). The use of the workflow means that occasional processors of dispute cases no longer have to regularly check in Dispute Case Processing whether
they have dispute cases to process; instead, they receive a notification when this is the case. This makes fast processing of a dispute case easier. It also means
that occasional users no longer have to call Dispute Case Processing.
A simplified view of the dispute case is provided via the work item for processing the dispute case. Basic information appears in this view. The central function is
reading and entering notes, and forwarding the dispute case to other processors.
Prerequisites
You have made the following settings in Customizing for Dispute Case Processing:
Under Element TypesandCase Records Model Create Element Type , you have created the element types for storing documents via
SCMG_SP_DOCUMENT.
Under Element TypesandCase Records Model Create and Process Case Records Model , you have described the structure of the case records
model.
In order to be able to include documents in the dispute case via a work item, here you have defined a model node with a number of instances that permits
the element types for documents and has an anchor with the value WFATT.
Under Attribute Profile Create Attribute Profile , you have set the indicator Required for the case attribute PROCESSOR. The system checks this
setting when you enter a new processor.
You have made the settings under Workflow .
You have to exclude users that are not notified and are not to receive work items under Define Regular Processors for Dispute Cases .
You have made the settings in Customizing for the SAP Business Workflow . Choose SAP NetWeaver Application Server Business Management
SAP Business Workflow Maintain Standard Settings .
If you use the standard delivery of the workflow (workflow sample WS01700044), you have defined an e-mail address for the users that are to be notified and for
whom work items are to be created in the user maintenance. In the SAP Easy Accessscreen, chooseTools Administration User Maintenance.
In SAPconnect , you have defined the settings for sending e-mails. From the SAP Easy Access menu, choose Tools Business Communication
Communication SAPconnect .
Workflow
1. You create a dispute case.
2. Enter an occasional processor in the Processor field.
3. The system sends an e-mail to this processor.
4. The system creates a work item.
5. The processor calls up the dispute case via the work item in his workflow inbox in the Business Workplace and changes it. If he does not enter a new
processor, the work item is placed in his inbox again. If he does enter a new processor, the system checks whether he has entered a note.
6. The dispute case is the forwarded to the new processor. If this processor is also an occasional processor, he also receives an e-mail and a work item.
Result
The dispute case has been changed. A note has been entered for the next processor. The dispute case has been assigned to a new processor.
1.2.6.1 Processing Dispute Cases via Workflow
Use
When you have received a dispute case for processing from another processor via workflow , you can use this function to process the dispute case without calling
the Dispute Case Processing of SAP Dispute Management . However, the function only enables you to enter notes, add documents to the dispute case, and
display certain information. This is useful if you do not work with SAP Dispute Management regularly. You can process the dispute case in restricted form and
forward it to another processor. If you require further functions, you can also call up Dispute Case Processing.
Integration
This function is provided as a work item in the Business Workplace.
You can also make any changes that you make in this processing via Dispute Case Processing in SAP Dispute Management . Therefore, processing the
dispute case in one function locks the processing in the other function. This also means that the changes you save in one function are immediately visible in the
other function.
Requirements
You have received a work item in your inbox in the Business Workplace .
For further prerequisites, see Dispute Case Processing via Workflow .
Features
You can display the customer and contact data for the dispute case.
Via the case ID , you can call up the detailed view of the dispute case. This is the same view as for Dispute Case Processing in SAP Dispute Management .
If the dispute case contains an SD or CRM billing document, the system shows the corresponding billing document number. You can use this number to call up
the details for the billing document. If there are several billing documents, you can display an overview of these by clicking on ( ) with the quick info text
More . From there you can call up the details of the billing documents. If there are no SD or CRM billing documents in the dispute case, the system offers the
existing FI items for navigation. The structure node of the case record to which the items are assigned is irrelevant . Possible values are Disputed, Resolved,
Customer-Disputed , and Info .
The table for documents contains those documents added to the dispute case as attachments. You can display these by double-clicking on them. However, this is
only possible for documents that have a format supported by SAP; otherwise you can only display the documents via an external program. You can add further
documents to the dispute case via the function Attach Documents .
In the area Notes , you can see the notes that have already been entered. In the editor below, you can enter new notes. For each note, you can specify a specific
note category. If you select Transfer , the new notes also appear in the note field in the top part of the screen. If you have not saved the dispute case yet, you can
delete the notes thus transferred by selecting Undo Changes .
To forward the case to the coordinator, choose Back to Coordinator . The coordinator of the dispute case is now entered in the field Processor .
To forward the case to a different processor, choose Forward , and then enter the next processor in the field Processor .
1.2.7 Web Dynpro Application for Dispute Case Processing
Use
This Web dynpro ABAP-based application provides you with various functions for dispute case processing, as an alternative to the existing SAP GUI interface.
Note
The Web dynpro application functions are less comprehensive than the SAP GUI interface. For instance, functions such as correspondence or the inclusion of
new items in a dispute case are not possible.
Integration
You access this application via SAP NetWeaver Portal or SAP NetWeaver Business Client.
Prerequisites
You have installed SAP NetWeaver Portal or SAP NetWeaver Business Client.
You have set up the Work Center for the dispute manager. For additional information, see Business Package for Dispute Manager (SAP ERP) 1.4 .
You have made the settings for this function and also, if necessary, implemented the corresponding mapping BAdIs in Customizing under the following nodes:
Financial Supply Chain Management Dispute Management Dispute Case Processing :
Enterprise Services
Web Interface for Dispute Case Processing
Features
You can use the following functions with the Web application:
You can always see important information such as the contact person telephone number and dispute case status in the upper screen area irrespective of
the tab page you are working on.
You can work on the notes and attachments for a dispute case without using the workflow. You can add notes and display their history.
You can change the dispute case attributes.
You can display, add or delete the attachments of a dispute case.
You can display the list of linked objects, and navigate to an individual linked object, such as an open item or a different dispute case.
You can process the contact person in the dispute case.
You can send a dispute case back to the person responsible direct.
You can use Business Add-In (BAdI) Customer-Specific Attributes (UDM_SPOT_WD_CASE_ATTRIBUTES) if you want to use separate attributes. For
additional information, see the documentation for this BAdI and its example implementation UDM_SPOT_WD_DC_ATTRIBUTES_IMPL.
Activities
You can access the Web dynpro application for dispute case processing at the following places:
Regular processors can access it in the Work Center of the dispute manager.
Occasional processors can access it in the Universal Worklist . The level of functions compared to the Work Center only differs in the restricted level of
information on the attributes tab page.
1.3 Process Integration with Accounts Receivable Accounting
Purpose
With SAP Dispute Management , you can manage dispute cases that refer to objects in Accounting. Examples are underpayments or overdue items. The
process integration has the following tasks:
Simplify the entry of such dispute cases
Make the dispute cases visible in the Accounting transactions
Update the information in the dispute case in clearing transactions (for example, incoming payment or offsetting credit memos)
This enables accounting clerks to include other colleagues and departments in finding a solution to the dispute case from transactions that they know, and enables
these other colleagues and departments to check the current status of the dispute case. The automatic update of dispute cases in clearing transactions means
that the processor of a dispute case is always informed about the last activities in accounting and can react in good time.
Note
You can also create dispute cases that refer to accounting objects without process integration. In this case, the corresponding objects are added to the dispute
case as customer-disputed objects.
Process Flow
1. In different situations, you may have to create dispute cases and ask a clerk to check the facts.
2. During processing, the individual processing steps in the dispute case are logged and the accounting results (incoming payment, credit memo clearing,
transfer posting, write-off) are updated in the dispute case.
3. In dispute cases without process integration, the processing steps within Financial Accounting are not updated in the dispute case.
4. Finally, the dispute case is closed with a corresponding status change in order to document the closing and success of processing.
Example
You may have to create dispute cases in the following situations:
When you are clearing open items as a result of an incoming payment to check the validity of residual items (deductions)
In the line item list to check overdue items
Notified payment deduction for an invoice before you can post the payment deduction in the accounting system
Customer complaint with no invoice reference
Invoice that required several dispute cases due to different reasons
Notified payment deduction for an invoice that has already been cleared
1.3.1 Creating Dispute Cases in Financial Accounting
In various transactions in Financial Accounting, you can create one or more dispute cases. To do this, the system determines the environment of the accounting
document or account statement item displayed or being processed and transfers relevant data and linked objects to the dispute case. This makes it easier for you
to create dispute cases from the application.
You can also create dispute cases in dispute case processing. For more information, see Creating Dispute Cases in Dispute Case Processing.
Integration
You can create dispute cases from the following transactions:
Document Display
Document Change
Account Statement Processing (from SAP R/3 Enterprise 4.70 )
Line Item List
Clearing transactions
Prerequisites
If you want to use the proposal values for attributes and notes, you have defined these in the settings for SAP Dispute Management Process Integration , partially
via Customizing and partially via customer enhancements.
If you want to add customer-disputed objects to the dispute cases, you have activated this function in Customizing for SAP Dispute Management on the level of
case type and company code. Choose Process Integration with Accounts Receivable Accounting Customer-Disputed Objects in Dispute Cases Edit
Settings for Customer-Disputed Objects in Dispute Cases .
If you want to add line items with special G/L indicator as disputed objects in dispute cases, you have activated this function in Customizing for SAP Dispute
Management . Choose Process Integration with Accounts Receivable Accounting Activate Process Integration of Documents with Special G/L Indicator .
Note
For additional information about which items with a special G/L account indicator you can include in a dispute case, see Dispute Case.
Features
When you create dispute cases, the attributes (for example, processor, reason, priority, external reference, contact person) and notes that you enter in the dialog
box are included in the dispute case.
The system also adds the line items concerned as disputed objects as far as possible and uses the environment to determine other objects that could be helpful
in processing the dispute case (customer, invoice for a residual item, billing document, as of SAP R/3 Enterprise 4.70 account statement items). These other
objects are added to the dispute case. The system determines the disputed amount from the disputed line items and saves it in the dispute case as an attribute.
Depending on the settings that you have made in Customizing for SAP Dispute Management under Process Integration with Accounts Receivable
Accounting Customer-Disputed Objects in Dispute Cases Edit Settings for Customer-Disputed Objects in Dispute Cases , the system automatically
proposes adding the referenced invoices as customer-disputed objects.
If a line item is already contained in another dispute case as disputed object, the system adds the referenced invoice as customer-disputed object when you
create a further dispute case for this item.
If you create dispute cases for credit memo items, cleared invoices, or down payment requests, these documents can only be added to a dispute case as
customer-disputed objects without process integration.
When you create a dispute case for one or more line items, the system analyzes the dispute cases of the customer to propose one or more existing dispute cases
for the addition of these line items. it finds a suitable dispute case, it advises you of this and proposes the addition of the line items to this dispute case. You can
access this function in the dialog box for creating a dispute case.
To add the line items to an existing dispute case, choose Dispute Case with the quick info text ( Add to Existing Dispute Case ).
To undo the addition, choose Dispute Case with the quick info text ( Undo Addition to Dispute Case ).
To remove disputed items from a dispute case or to prevent their addition, choose ( Remove Disputed Items ).
To remove customer-disputed items from a dispute case or to prevent their addition, choose ( Remove Customer-Disputed Objects ).
Therefore, when you create a dispute case, you can choose which accounting objects are added to the dispute case as disputed objects, that is, with process
integration, and which are added as customer-disputed objects, that is, without process integration. You can use the New Customer-Disputed Objects function to
add further customer-disputed objects to the dispute case.
Note
If you want to create a dispute case in Dispute Case Processing, you have the following options:
You can add the disputed objects to the dispute case via the line item list. The system determines the disputed amount from the selected line items and
saves it in the dispute case as an attribute. It also transfers the attributes determined in Financial Accounting, provided that these have not been
entered in dispute case processing already.
You can add customer-disputed objects to the dispute case. Based on the selected invoices or credit items, the system transfers the attributes
determined in Financial Accounting, provided these have not been entered in dispute case processing already. If you do not want to add items, you can
assign a customer to the dispute case.
1.3.1.1 Creating Dispute Cases from the Document Display
You can create a dispute case for a line item from the document display.
You can use this option to include the line item displayed in the dispute case and to assign the dispute case to a processor. The system adds the line item either
as a disputed object or as a customer-disputed object . Note the following information:
If the line item has been cleared, the system adds the related invoice to the dispute case as a customer-disputed object .
This also applies if the line item to be added already exists in a different dispute case as a disputed object .
It also includes credit memo items and down payment requests as customer-disputed objects .
It also includes open items with special G/L indicator as customer-disputed objects when process integration of documents with special G/L indicator is
not active. For more information, see Customizing for SAP Dispute Management under Process Integration with Accounts Receivable Accounting
Activate Process Integration of Documents with Special G/L Indicator .
Note
Prerequisites
If you use the Customer-Disputed Objects in Dispute Cases function, you have activated this in Customizing for SAP Dispute Management on the level of
the case type and company code. Choose Process Integration with Accounts Receivable Accounting Customer-Disputed Objects in Dispute Cases Edit
To be able to add a line item to a dispute case as a disputed object, the item must not be cleared nor be assigned to another dispute case. In addition, no
other user can block the item in a clearing transaction or by creating a dispute case.
If you want to add a line item with special G/L indicator to the dispute case as a dispute object , you have activated this function in Customizing for SAP Dispute
Procedure
1. You are in the document display that you access from the SAP Easy Access screen via Accounting Financial Accounting Accounts Receivable
Document Display .
2. Choose Environment Create Dispute Case .
3. In the dialog box, enter the required data (attributes, notes).
4. Save the dispute case.
Result
You have created the dispute case with the attributes and notes entered and included the line item displayed in the dispute case.
1.3.1.2 Create Dispute Case During Postprocessing of Bank

Statements
During Postprocessing of Bank Statements, you can create dispute cases starting from the transaction. You can use this function to transfer bank statement items
with or without unresolved residual items to the dispute case, and to assign the dispute case to a processor.
To do this, you can use postprocessing options to create dispute cases before posting, during posting of the clearing document, or later from the document
display.
As an alternative to the method described here for manually creating dispute cases when postprocessing bank statements, you can also use automatic creation of
dispute cases for residual items, but only for residual items created during postprocessing. For more information, see Automatic Creation of Dispute Cases.
Prerequisites
You have activated the SAP Dispute Management component. For more information about this component, see SAP Dispute Management for FI-AR (FIN-
FSCM-DM).
To use the Adding Customer-Disputed Objects function, you have activated the function in Customizing of SAP Dispute Management. For more information
about this component, see Adding Customer-Disputed Objects.
Procedure
1. You are in the Process Bank Statement Item screen. To call bank statement postprocessing, in the SAP Easy Access screen, choose Accounting
Financial Accounting Banking Incomings Bank Statement Postprocess .
2. Select a bank statement item from the worklist.
3. In the lower screen area of the Dispute Case tab, select Create Dispute Case .
Note
You can create a dispute case before posting, and also without residual items.
4. In the dialog box, enter the corresponding required data (attributes, notes). If you create the dispute case after posting and multiple residual items are
present, you can decide in the dialog box which dispute cases you want to create.
5. Save your dispute case (or cases).
1.3.1.3 Creating Dispute Cases from the Line Item List
You can create a dispute case from the line item list.
You can use this option to include one or more line items in the dispute case and to assign the dispute case to a processor. The system adds the line item either
as a disputed object or as a customer-disputed object . Note the following information:
If the line item has been cleared, the system adds the related invoice to the dispute case as a customer-disputed object .
This also applies if the line item to be added already exists in a different dispute case as a disputed object .
It also includes credit memo items and down payment requests as customer-disputed objects .
Note that you cannot create dispute cases for technical clearing items and reversal documents.
You also have the option to create a dispute case without items from the line item list.
Note
If you want to display the information for a dispute case or a dispute case without items in the line item list, see Displaying Dispute Cases from the Line Item
List.
Prerequisites
If you use the Customer-Disputed Objects in Dispute Cases function, you have activated this in Customizing for SAP Dispute Management on the level of
the case type and company code. Choose Process Integration with Accounts Receivable Accounting Customer-Disputed Objects in Dispute Cases Edit
To be able to add a line item to a dispute case as a disputed object, the item must not be cleared nor be assigned to another dispute case. In addition, no
other user can block the item in a clearing transaction or by creating a dispute case.
If you want to add a line item with special G/L indicator to the dispute case as a dispute object , you have activated this function in Customizing for SAP Dispute
Note
Procedure
1. You are in the line item list that you access from the SAP Easy Access screen via Accounting Financial Accounting Accounts Receivable
Account Display/Change Items .
2. If you want to add items to the dispute case, select the corresponding items.
3. Choose Extras Create Dispute Case .
4. If you have selected several line items, and these have different document currencies, business partners, or company codes, a dialog box appears in
which you can define the dispute case currency, business partner, and company code.
If you have not selected any items, in the following dialog box define the customer and company code for which you want to create a dispute case without
items.
5. In the dialog box Create Dispute Case , enter the required data (attributes, notes).
6. Save the dispute case.
Result
The system has created the dispute case with the attributes and notes entered and included the line item selected in the dispute case.
1.3.1.4 Creating Dispute Cases during Clearing of Open Items
Use
When you clear open items and simultaneously create residual items, you can create dispute cases for the resulting residual items. Alternatively, you can add the
residual items to be posted to existing dispute cases.
Requirements
The open item to be cleared has not been included in a dispute case as a disputed object.
In other cases, the new residual item is removed from the existing dispute case using the same procedure. You recognize this situation from the title of the dialog
box: Split instead of Create . For more information about splitting dispute cases, see Effects of Clearing on Dispute Cases .
Procedure
1. Start the clearing transaction (for example, incoming payment, transfer posting) as usual, select the open items to be cleared, and on the tab page
Residual Items , create the required residual items (there may be several for one item selected).
2. Choose Create Dispute Case.
3. The subsequent dialog is dependent on the number of residual items created:
1. If you have created one residual item, the detail screen for creating dispute cases appears. Enter the required data and choose Continue . For more
information, see Creating Dispute Cases in Financial Accounting .
2. If you have created several residual items, a list of dispute cases appears. You can enter the required data in this list and, if necessary, make
additional entries on the corresponding detail screen. When you select an item the data is transferred. Choose Continue if you have entered all of the
data.
4. You can repeat the activities under 3. at any time. If you want to reset the data you have entered to the proposal values, deselect the dispute case
concerned (or select Do Not Create Dispute Case on the detail screen in the case of 3.a.) and call up the dialog screen again.
5. The system tells you if there are already suitable dispute cases for this customer that you could add the residual items to be posted to. Via ( ) Dispute
Case with the quick info text Add to Existing Dispute Case , you can assign the residual item to an existing dispute case. For more information, see
Creating Dispute Cases in Financial Accounting .
6. When you post the clearing, the dispute cases are created or existing cases are changed.
Note
If you use the option of adding customer-disputed objects to dispute cases, when you create a dispute case during clearing, the detail screen offers you
only a limited scope of functions in comparison to creating dispute cases for existing items. Since the residual items have not been posted yet, you
cannot display details. The removal of disputed items is also not possible in this situation.
1.3.1.5 Automatic Creation of Dispute Cases
Use
With this program you can create dispute cases for residual items that have arisen from automatic incoming payments (account statement, lockbox), from check
deposits, or in postprocessing. For more information, see the documentation for this program.
Activities
1. Call up the program:
With effect from mySAP ERP 2004 , the program is in the application menu. From the SAP Easy Access menu, choose Accounting
Financial Supply Chain Management Dispute Management Periodic Processing in Accounting Automatic Creation of Dispute Cases
For SAP R/3 4.6C and SAP R/3 Enterprise 4.70 , choose transaction SE38. Enter RFDM3000 as the program.
2. Create a variant for this program. Note that the General Selections refer to the automatic incoming payment run (account statement, lockbox, check deposit
transaction) and the Additional Selections restrict the selection of the residual items. You can define, for example, that dispute cases are only created from
a specific threshold value or only for selected reason codes. Note also that any notes that you create in this variant are added to all dispute cases.
3. Schedule the program with the variant you have created.
4. Check the result of the program run in the application log (object FIDM).
Result
The system creates a dispute case for each residual item that fulfills the conditions defined in the variant.
1.3.1.6 Creation of a Proposal for Assignment of Open Items
Use
With this function you can create a proposal for the assignment of open items to existing dispute cases.
Integration
You can use the proposal created as the basis for further processing with the Process Assignment Proposal function.
Features
If you set the Assign Automatically if Unique indicator, the system creates the assignment proposal and makes the assignment where there is exactly one
appropriate dispute case for an open item.
Once you have executed the function, a results log with the statistics of the following hits appears:
Conflict situations where several open items match a dispute case
Unique assignments
Multiple assignments where one open item matches several dispute cases
Items assigned automatically
Note
You can adjust the criteria of the standard delivery for valuating the uniqueness to your requirements using a customer-specific Business Add-In
(BadI).In Customizing for SAP Dispute Management , choose Process Integration with Accounts Receivable Accounting Customer-Disputed
Objects in Dispute Cases Implement Customer Enhancement Assignment of Open Items to Dispute Cases .
Activities
To call this function, from the SAP Easy Access menu, choose Financials Financial Supply Chain Management Dispute Management Periodic
Processing in Accounting Automatic Assignment of Open Items to Dispute Cases Create Assignment Proposal.
To display the saved log, use the general log functions.
To delete the saved log, also use the general log functions: Object FIDM, Subobject FIDM_4000.
Caution
Note that you can only see the existing assignment proposal until you create a new assignment proposal for this combination of customer and company code.
1.3.1.7 Processing a Proposal for the Assignment of Open Items
Use
With this function you can display and edit the proposal for the assignment of open items that you have created with the Create Assignment Proposal function.
Integration
Based on the selection criteria that you have entered, the system retrieves the data of the last assignment proposal created. This can be a subset or a higher
level set.
Requirements
You have already created an assignment proposal with the above-mentioned function.
Features
From the proposal list you can carry out the following steps:
To display the relevant dispute cases for an item where the assignment is not unique, choose ( ) Dispute Case with the quick info text Select
Dispute Case . A dialog box appears where you can see the dispute cases in the order of their suitability.
When you select a dispute case, the system transfers it to the proposal list.
To display a list of the conflicts found for each document number, choose ( ) Conflicts with the quick info text Display Conflicts . The system checks
whether the conflicts determined with the Create Assignment Proposal function still exist or whether they have been resolved by a manual assignment.
To add items to the assigned dispute case and remove them from the proposal list, select these items and choose ( ) Add Items with the quick info
text Add Items to Dispute Case . This does not update the complete dataset.
Activities
To call this function, from the SAP Easy Access menu, choose Financials Financial Supply Chain Management Dispute Management Periodic
Processing in Accounting Automatic Assignment of Open Items to Dispute Cases Process Assignment Proposal.
Caution
The system does not create a log for this function.
However, you can display the manually assigned items by setting the Display Assigned Items indicator on the selection screen. However, this is only
possible as long as you have created a new assignment proposal for this combination of customer and company code.
1.3.2 Displaying Dispute Cases in Financial Accounting
Use
When you display and process documents and account statements, you can also display the dispute case attributes or the dispute case if the object in question
is contained in a dispute case.
Integration
You can display dispute cases from the following transactions:
Document Display and Change
Account Statement Processing (from SAP R/3 Enterprise 4.70 )
Line Item List
Clearing Transactions (from SAP R/3 Enterprise 4.70 )
1.3.2.1 Displaying Dispute Cases from the Document Display and

Change
Use
From the document display, you can see whether a dispute case exists for the selected line item and if so, display it. The same applies for the document change
transaction.
Requirements
The line item displayed is included in a dispute case. You recognize this from the fact that the function Dispute Case is offered.
Procedure
1. You are in the document display that you access from the SAP Easy Access screen via Accounting Financial Accounting Accounts Receivable
Document Display .
2. Choose Dispute Case .
3. Depending on whether you have generally activated the Customer-Disputed Objects in Dispute Cases function (see explanation at the end of this
section), different dialog boxes appear:
If you have activated the above-mentioned functionn, a dialog box appears with a list of dispute cases in which the document is involved, regardless
of whether as customer-disputed, disputed, or resolved object .
In this dialog box you can create a further dispute case for the selected line item. If the item is already included in a dispute case as disputed item,
the system adds the related invoice to the new dispute case as customer-disputed object .
If you have not activated the function, a dialog box with the most important attributes of the dispute case appears. To display more information about
the dispute case, choose ( ) Dispute Case .
Note
The Customer-Disputed Objects in Dispute Cases is generally active if, in Customizing for SAP Dispute Management , you have made at
least one entry for a combination of Case Type and Company Code .For more information about the activation, see the Implementation Guide for
SAP Dispute Management under Process Integration with Accounts Receivable Accounting Customer-Disputed Objects in Dispute
Cases Edit Settings for Customer-Disputed Objects in Dispute Cases.
1.3.2.2 Display Dispute Case During Postprocessing of Bank

Statements
During Postprocessing of Bank Statements, you receive an overview of existing dispute cases for each bank statement item. The dispute cases are displayed in
the lower screen area on the Dispute Case tab. You can use the number of the dispute case or the Display Dispute Case pushbutton to navigate straight to the
corresponding dispute case. You can also use this tab for creating new dispute cases.
Additionally, on the Assignment tab, you can show dispute cases for invoices and residual items as required, and call them from there direct.
Prerequisites
You have activated the SAP Dispute Management component. For more information about this component, see SAP Dispute Management for FI-AR (FIN-
FSCM-DM).
To use the Adding Customer-Disputed Objects function, you have activated the function in Customizing of SAP Dispute Management. For more information
about this component, see Adding Customer-Disputed Objects.
Procedure
1. You are in the Edit Bank Statement Item screen. To call bank statement postprocessing, in the SAP Easy Access screen, choose Accounting
Financial Accounting Banking Incomings Bank Statement Postprocess .
2. From the worklist, select a bank statement item for which you want to display an overview of dispute cases.
3. On the Dispute Case tab, you can find the dispute cases — if one has been created — with the most important data.
4. To display more details of a dispute case, select Display Dispute Case . This takes you to a dialog box that contains more details about the dispute case.
1.3.2.3 Displaying Dispute Cases from the Line Item List
Use
In the line item list you can display the following attributes of dispute cases:
Case ID
Processor
Text for Priority
Status
Note
In the Customer-Disputed column, you can see whether the invoice belonging to a residual item is already included in a dispute case as customer-
disputed object .
You can include additional fields from the dispute case in the line item list. For more information, see SAP Dispute Management Configuration Guide for FI-AR ,
and the section Adding Fields in the Line Item List .
You can adjust the layout of this list so that these fields are included in your display variant. For more information about display variants, see Line Item Display
with the SAP List Viewer (ALV) .
From the line item list you can also navigate to the relevant dispute case.
Requirements
The line item is included in a dispute case as a customer-disputed, disputed , or resolved object .
Procedure
1. You are in the line item list that you access from the SAP Easy Access screen via Accounting Financial Accounting Accounts Receivable
Account Display/Change Items .
2. To navigate to a dispute case, place the cursor on the line item for which you want to display a dispute case.
3. Choose Extras Display Dispute Case .
If the item is included in several dispute cases, an overview screen with all dispute cases in which the line item is involved appears. You can recognize
from the asterisk (*) in the dispute case attributes that an item is included in several dispute cases.
Note
If you have created dispute cases for the customer without items , you can display these as follows: In the line item list, choose Extras Dispute
Cases without Items .An overview screen with the option of further navigation also appears here.
1.3.2.4 Displaying Dispute Cases from Clearing Transactions
Use
From SAP R/3 Enterprise 4.70 , you can display the following attributes of dispute cases on the screen for processing the open items:
Case ID
Processor
Text for Priority
Status
Prerequisites
You have created a display variant that contains the dispute case attributes to be displayed. You can process the display variants in Customizing for Financial
Accounting under Accounts Receivable and Accounts Payable Customer Account Line Items Open Item Processing Define Line Layout .
Note
You can also display additional fields of the dispute case. To do this, in the ABAP Dictionary add fields from the structure FDM_UI_ATTRIBUTES to the
structure RFOPS.
Procedure
1. You are in the list of open items in one of the clearing transactions that you access from the SAP Easy Access screen, for example, via Accounting
Financial Accounting Accounts Receivable Posting Incoming Payment .
2. Choose Settings Line Layout .
A dialog box appears.
3. Select a display variant that contains the dispute case attribute and choose ( ) with the quick info text Continue .
If an open item is included in a dispute case as a disputed object, the system displays the related dispute case attributes .
4. To navigate to the dispute case , places the cursor on the relevant line. Choose Environment Display Items. Navigate as described under
Displaying Dispute Cases from the Document Display and Change .
1.3.3 Effects of Clearing Transactions on Dispute Cases
Use
In clearing and reversal transactions in dispute case processing, the amounts of the dispute cases and the properties of the linked line items ( disputed or
resolved ) are updated in accordance with the transaction in Financial Accounting.
Caution
The transactions in Financial Accounting do not affect linked items that are contained in a dispute case as customer-disputed objects .
In particular, note that clearing and reversal transactions do not change the customer-disputed amount of a dispute case.
Integration
The amounts and objects in the dispute case are updated in the background. All clearing transactions and the transactions for resetting clearing and reversing
documents update the dispute case in question.
1.3.3.1 Effects of Clearing on Dispute Cases
Use
Line items that are included in dispute cases as disputed objects also define the value of the dispute case. In clearing transactions, the system analyzes
whether the clearing was caused by a payment, a credit memo, or another transaction (for example, write-off). It updates the proportion in the amount fields of the
dispute case and reduces the disputed amount. The cleared line item is classified as a resolved object and new residual items, which refer to the cleared items,
are added as disputed objects .
Features
You use the usual clearing transactions, for example, for incoming payments, and clear items that are contained in dispute cases as disputed objects .
Automatic inclusion of residual items in the dispute case
Residual items that arise from clearing are included in the dispute case as new disputed objects if you created the residual item on the tab page Residual Item
during the processing of open items.
Automatic inclusion of partial payments in the dispute case
Partial payments are also included in the dispute case as new disputed objects if you created them on the tab page Partial Payments during the processing of
open items.
Splitting the dispute case
If you want to release one of the new residual items from the dispute case, choose Create Dispute Case . In the dialog box that appears, you can enter attributes
and notes for the new dispute case (same as the procedure Creating Dispute Cases during Open Item Clearing ). The original dispute case is split, that is, the
original disputed amount and the current disputed amount are reduced by the amount of the item released.
Transferring receivables
If you want to transfer a receivable to a different business partner, then select the item in the clearing transaction. For the offsetting item, use the posting key for
residual items. In this case, the new business partner is also included in the dispute case.
Activities
During clearing, the cleared line items are included in the dispute case as resolved objects , and the new line items are included as disputed objects . The
amounts change in accordance with the rules described under Amounts in Dispute Cases .
Note
The system includes credits and partial payments offset during clearing in the dispute case as Items Assigned during Clearing , provided they were not
already included in the dispute case. If these credits or partial payments were previously included in a different dispute case, then they are released from that
case. This increases the original disputed amount .
1.3.3.1.1 Amounts in Dispute Cases
Customer-Disputed Amount
The customer-disputed amount is the disputed value of the dispute case that the customer has specified. You can enter this amount manually. It does not have to
agree with the amounts of the customer-disputed objects . You can use a calculation function to determine the customer-disputed amount . The customer-
disputed amount is not changed by the process integration.
Original Disputed Amount

When you create a dispute case, the system fills the Original Disputed Amount with the value of the disputed items included. The currency of the dispute case
is determined by the currency of these items. The original disputed amount is subsequently only reduced by the relevant amount of the following actions:
Subsequent inclusion of open items
Splitting of a dispute case
Reversal of a disputed line item
Clearing of disputed credits and partial payments with receivables that are not contained in this dispute case
Disputed Amount
The disputed amount is the remaining open amount of a dispute case. When you create the dispute case, the disputed amount is the same as the original
disputed amount . At any time, it contains the current total of the disputed items.
Amount Credited
Credits that you clear during a clearing transaction increase the amount credited . The system assigns them to the disputed line items to be cleared as follows:
Credits with reference to a disputed receivable are uniquely assigned to the item specified in the reference if this item is involved in clearing.
Credits with reference to a cleared invoice are distributed to the related residual items if these are involved in clearing.
In all other cases, credits with invoice reference are treated as credits without an invoice reference.
Credits without invoice reference are distributed to the items to be cleared according to their age (days in arrears) and their amount. This ensures that as
many credits as possible are assigned to exactly one item. If this is not possible, the remaining credits are distributed to several items. In doing this, the
system again considers the age and the amount.
Note
If a credit was already included in the dispute case as a disputed object , the amount credited is not increased during clearing, since the original
disputed amount has already been reduced by the amount of the credit.
Amount Paid
The amount paid is the total of the payments posted for a dispute case.
The system calculates the amount paid for each line item by using the following logic:
The posting of partial payments for a disputed receivable increases the amount paid .
Payments on account that are cleared during clearing are distributed to the items in the same way as the credit memos (see amount credited ).
The payment amount in the clearing document is determined per business partner and distributed equally to the cleared line items. To do this, the system
uses the following formula:
Payment amount × (cleared amount from dispute case – assigned amounts from dispute case) ÷ (total clearing amount – total assigned amounts)
The assigned amounts include the following:
Proportionate credits
Proportionate payments on account
Deductions in the form of new residual items
Cash discount
Example
You include an invoice for $1000 in a dispute case. You include an invoice for $2000 in a second dispute case. You use an incoming payment of $2200 to
clear both invoices: First invoice for $1000 with creation of a residual item for $300, and the second for $2000 simultaneously clearing an invoice-related
credit for $200. The residual amount is posted to a G/L account. The following amounts result from this example, and are to be used in the formula for the
first dispute case:
Amount type Amount
Payment amount 2.200
Cleared amount for the dispute case 1.000
Assigned amount for the dispute case 300
Total clearing amount 1.000 + 2.000 = 3.000
Total of assigned amounts 300 + 200 = 500
The system determines the amount paid in the first dispute case in accordance with the rule of three formula: 2.200 × (1.000 − 300) ÷ (3.000 − 500) =
616
Therefore, the amount paid in the second dispute case is $1584.
Example with promise to pay
If, in the above example, there is a promise to pay in the amount of $700 for the invoice for $1000, the system assumes that this promise is fulfilled with
the incoming payment. The amounts paid for both dispute cases are then determined as follows:
First dispute case: Amount paid = $700 (as promised)
Second dispute case: Amount paid = $1500 (residual payment amount $2200 - $700)
Caution
The system can only determine the amount paid if you posted the clearing with the standard transaction for incoming payments.
Note
The clearing of a partial payment with an invoice that is in the same dispute case does not change the amount paid. This was already updated when you
posted the partial payment. However, if the partial payment was cleared with an invoice that was not in the same dispute case, the amount paid is reduced
by the amount of the partial payment if the partial payment was assigned subsequently.
Amount Cleared Manually

The Amount Cleared Manually contains the resolved proportions of the Original Disputed Amount that have neither been credited nor paid. This includes the
following:
Residual items whose reason code controls that the difference is written off to a separate general ledger account
Cash discount deductions (including tax adjustment) when residual items are created
Bank charges and unauthorized deductions when residual items are created
Other clearing transactions that were not posted with the standard transaction for incoming payments
Differences between down payment requests and the down payments created from them
Amount Written Off Automatically

If you want to write off the items of overdue dispute cases automatically, the system transfers the disputed amount in the field for the amount written off
automatically .
1.3.3.2 Effects of Reversals on Dispute Cases
Use
When you reverse a document, the system checks whether there are dispute cases that contain items from this document. If this is the case, the reversal has an
effect on these dispute cases.
Prerequisites
You are reversing the document with the usual reversal transaction.
Features
For each line item in a dispute case, if you carry out a reversal in the dispute case, the original disputed amount and the disputed amount are reduced by the
amount of the line item and the line item itself is classified as a resolved object and marked as reversed.
1.3.3.3 Effects of Resetting Clearing on Dispute Cases
Use
When you reset clearing, the system checks whether there are dispute cases in which the clearing has caused changes. These changes are reset if the dispute
case in question has not been confirmed or voided in the meantime.
Prerequisites
If you want to be able to reopen a closed dispute case when you reset the last clearing, you have to define a status for automatically reopening cases. This setting
is in Customizing under SAP Financial Supply Chain Management SAP Dispute Management Process Integration Define Automatic Status Changes
.
You use the usual transaction Reset Clearing . You can access this from the SAP Easy Access screen under Accounting Financial Accounting
Accounts Receivable Document Reset Clearing .
Features
When you reset clearing, the new line items included in the dispute case as a result of clearing are removed, and the objects resolved by the clearing are
disputed again. The amounts have also changed and, after clearing has been reset, are the same as they were before the clearing transaction.
If the dispute case was closed after the last clearing, it is reopened if you reset clearing. Confirmed or voided dispute cases are not changed. However, you can
create a new dispute case for an open item.
1.3.3.4 Subsequent Update for Dispute Cases and Promises to

Pay
Use
With this function you can update the amounts of the following objects at a later time:
Dispute cases (component SAP Dispute Management )
Promises to pay (component SAP Collections Management )
In a normal situation, the system updates a dispute case or a promise to pay as soon as it clears the related line items. However, there are special cases where
an immediate update is not possible. In these cases, you can use this function to perform the update later.
Prerequisites
This function is useful if you use one of the components named above and Accounts Receivable Accounting (FI-AR) in a one-system scenario.
Activities
You are posting the clearing of a line item, for example.
The related dispute case or promise to pay is currently being processed by a colleague, for example, and is therefore blocked. The system cannot update the
dispute case or promise to pay automatically at this time.
The system performs the following steps:
In order not to delay the processes in Accounts Receivable Accounting (FI-AR), it posts the clearing of the line item.
In a dialog box, it displays a document that informs you that you need to update later.
To perform this subsequent update, in this dialog box choose Inbox
Your Business Workplace appears.
Choose Inbox → Unread Documents
The list of your unread documents appears.
Select the corresponding document and choose ( ) Execute
The screen Subsequent Update for Dispute Cases and Promises to Pay from the program FDM_PROCESS_BUFFER appears.
Start the program.
In an update run, the system runs the subsequent update immediately, that is, with no further information required. It runs the subsequent update for all documents
that have arisen since the last subsequent update.
As confirmation, the system displays a log with the status of the individual subsequent updates.
If you do not want to run the function immediately after posting, you have the following alternatives:
You access your Business Workplace from the SAP Easy Access screen at a later point in time. Choose Office → Workplace.
Schedule program FDM_PROCESS_BUFFER periodically.
Use
If a dispute case has been completely resolved, the processor can close it. From SAP R/3 Enterprise 4.70 , you can choose whether the system is to close the
dispute cases automatically when the last disputed object for the case is cleared, or whether the processor is to close the dispute cases manually. For more
information, see Closing Dispute Cases .
A special case for closing dispute cases is the automatic write-off. For more information, see Closing Dispute Cases by Automatic Write-Off .
However, it may be that a dispute case that has not been completely resolved is no longer relevant and should therefore be voided. For more information, see
Voiding Dispute Cases .
Use
When a dispute case no longer contains any disputed objects, you can close it. Depending on the release of your accounting system, you have the following
options:
Release-Dependent Options for Closing Dispute Cases
Release Option
SAP R/3 4.6C Manual closure by processor
From SAP R/3 Enterprise 4.7 0 Manual closure by processor

Automatic closure by system
The automatic closure by the system takes place when the last disputed object is cleared. It therefore reduces the manual effort for the processor of the dispute
cases.
In contrast, manual closure has the advantage, for example, that a processor can carry out closing activities before closing the dispute case.
In Customizing, you define which procedure you want to use for each case type.
Prerequisites
The dispute case must not contain any disputed objects.
Manual Closure
In Customizing for Dispute Case Processing , under Status Management Create Status Profile , you have defined a status in the status profile that you
use, and the system status of this status is 007 Closed or 008 Confirmed .
The status that is to be set on closure of the dispute case must be a valid subsequent status of the current status of the dispute case in accordance with the
Customizing settings in your status profile.
Automatic Closure
use, and the system status of this status is 007 Closed .
The status that is to be set on closure must be a valid subsequent status of the current status of the dispute case in accordance with the Customizing settings in
your status profile.
In Customizing for Dispute Case Processing , under Process Integration Define Automatic Status Changes , you have defined a status for automatic
closure.
Procedure
Manual Closure
To close a dispute case manually, in the dispute case set a status that is assigned to the system status 007 Closed or 008 Confirmed . Which status this is
depends on your Customizing.
Automatic Closure
By defining the above-mentioned status in Customizing, you have fulfilled all requirements. The system closes the dispute case automatically when the last
disputed object is cleared.
Result
You can no longer change the dispute case once it has been closed.
However, if you have only closed the dispute case without confirming it, you can process the dispute case further. You can do this in two ways:
Manually, using Restart , whereby you can set a status in the dispute case that permits processing again.
Automatically by resetting the clearing of items assigned to the dispute case as resolved objects. For more information, see Effects of Resetting Clearing On
Dispute Cases .
Caution
If you have confirmed the dispute case, you can no longer restart processing.
1.3.4.2 Voiding Dispute Cases
Use
If you want to “delete” a dispute case that has not been completely resolved, for example, because it was created in error, you can void it. This means that the
dispute case still exists in the system, but is no longer considered by the process integration.
Prerequisites
use, and the system status of this status is 009 Voided/Deleted/Reversed .
Procedure
To void a dispute case, set a status that has the following system status 009 Voided/Deleted/Reversed in the dispute case. Which status this is depends on
your Customizing settings.
Result
The voided dispute case is no longer considered by the process integration. More specifically, this means that you can create new dispute cases for the
disputed and resolved objects from the voided dispute case.
Caution
You can no longer change the dispute case. In particular, you can no longer change the status of this dispute case. This means that you cannot reset the
voiding of a dispute case.
1.3.5 Document Changes from Dispute Cases
During the life of a dispute case, the function enables you to automatically exclude the disputed objects (open items) from dunning, interest calculation, and
automatic debit memos, and so on.
Prerequisites
You have to make the following settings in Customizing:
1. First define which attributes in the dispute case trigger document changes under Define Triggering Attributes for Document Changes . Only changes to the
attributes here can lead to changes to FI document attributes.
You find this activity in Customizing of Dispute Case Processing under Financial Supply Chain Management Dispute Management Dispute Case
Processing Process Integration Automatic Document Changes from Dispute Cases Define Triggering Attributes for Document Changes .
2. Under Define Document Changes , you define which fields in the FI documents are changed when the respective attributes in the dispute case that trigger
it change.
You find this activity in Customizing of Process Integration with Accounts Receivable Accounting under Financial Supply Chain Management
Dispute Management Process Integration with Accounts Receivable Accounting Automatic Document Changes from Dispute Cases Define
Document Changes .
Features
Set a dunning block
Example
If, due to creation of or change to a dispute case, the dispute case has the status New or In Process , you can set a dunning block for the
corresponding open items.
If and when the dispute case reaches the To Be Collected status, you can reset the dunning block.
You can delay the reset by a number of days. This means that you give the customer time to pay the customer-disputed amount once the case has
been resolved. Once the number of days specified has expired, the dunning block is removed in the open item.
The open item can be excluded from interest calculation during the life of the dispute case.
You can set a payment block in the open item.
Link fields of the dispute case with corresponding fields in the open item:
Reason code for payments (target field in document)
Example
The Reason in the dispute case should agree with the Reason Code for Payments in the open item. If, for example, during the life of the dispute
case, the reason is changed from Unknown to Damaged Goods, the reason code in the open item should be changed accordingly to ensure
correct reporting in Accounts Receivable Accounting.
Note: You need to consider that the Reason Code for Payments in Accounts Receivable Accounting can be important in other processes that, for
example, create internal correspondence, and so on.
Target fields Payment Method and Planning Level

You can set the values of the Payment Method and Planning Level fields dependent on specific attribute combinations of the dispute case.
Example
As long as a dispute case has the status In Process , the planning level of the related open items should be Dispute Case .
If you confirm or void a dispute case, the document changes done are reset.
Exception
If a document change performed using the Document Changes from Dispute Cases function is later changed manually, the system cannot determine the
original field value when it confirms or voids the dispute case. The field can only be reset to the value that was manually set. If this happens, you must
correct the field manually if necessary using the document change function.
Activities
From the SAP Easy Access screen, choose Accounting Financial Supply Chain Management Dispute Management Periodic Processing in
Accounting Document Changes from Dispute Cases .
You can use the following functions:
Make Document Changes from Dispute Cases (transaction FDM_LDDB_EXEC)

Once you have made the Customizing settings, you can use this report to make the changes without making any additional entries.
Using the Company Code , Case Type , Fiscal Year and Document Number parameters, you select the document changes to be made for the Execution
Date selected. The document changes are executed immediately and output in a list.
However, you can first start a test run and check the document changes before starting the update run.
The SAP List Viewer for SAP GUI (Classic) is used to output the list of the changes made.
Note
We recommend that you schedule this report as a job and run it regularly.
Display Document Changes from Dispute Cases (transaction FDM_LDDB_DISP)

You can use this report to display the document changes made.
The SAP List Viewer for SAP GUI (Classic) is used to output the list of the changes made.
Document Changes from Dispute Cases: Reorganize Logging (transaction FDM_LDDB_REORG)

This report deletes invalid entries from the database.
Invalid entries arise as follows:
A field in the dispute case was changed, but the related change in the document has not been made and this field is changed again. An invalid indicator
is set for the first change.
When dispute cases are confirmed or voided, the related document changes receive the status Invalid .
1.3.6 Mass Activities
Use
As well as processing individual dispute cases, SAP Dispute Management enables you to carry out certain activities for a number of dispute cases.
This includes escalating dispute cases and closing dispute cases automatically using write-offs. You can perform both activities for a number of dispute cases.
1.3.6.1 Escalating Dispute Cases
Use
SAP Dispute Management enables you to escalate a number of dispute cases.
This can be useful, for example, if dispute cases have exceeded the planned closing date without being closed.
Prerequisites
In Customizing for Dispute Case Processing, you have created and assigned escalation reasons under Attribute Profile Attribute Values Create Values for
Attribute “Escalation Reason” and Assign Escalation Reasons to Attribute Profile .
In Customizing for Dispute Case Processing , under Case Search Create Element Type for Case Search , you have defined the value
UDM_CHG_ESCALATION for the parameter ACTIVITIES in the connection parameter values of your element type for the case search.
You have the required authorizations for setting escalation reasons in dispute cases. The authorization for setting escalation reasons in dispute cases is defined
using the authorization object F_UDM_ESCA.
Procedure
1. Call up Dispute Case Processing.
3. Choose Dispute Case - Search . The dispute case search appears on the right side of the screen.
4. Enter values for the attributes to restrict the quantity of dispute cases that you want to escalate.
5. Choose ( ) Execute Search . The hit list is displayed in the lower screen area.
6. Select the dispute cases that you want to escalate. The dispute cases that you want to escalate must all belong to the same case type.
7. Choose ( ) Escalation .
8. In the dialog box, choose the escalation reason that you want to set and choose ( ) Copy .
Note
As an alternative to this procedure, you can escalate a number of dispute cases simultaneously as described under Making Mass Changes to Dispute
Cases . Set the escalation reason in the dispute cases using the function described. The prerequisite for this is that you have defined the dispute case
attribute Escalation Reason as a modifiable field in your profile for the case search. The procedure available in your system depends on the
Customizing of your system.
Result
The escalation reason that you selected is now set in the dispute cases selected.
1.3.6.2 Closing Dispute Cases Using Automatic Write-Off
If you do not want to continue processing a dispute case, you can close it by means of automatic write-off. To do this, you set an escalation reason and schedule
the program for automatic write-off.
Prerequisites
You have defined a status for automatic closure in Customizing for Dispute Case Processing under Process Integration Define Automatic Status Changes
.
You have defined an offsetting account in Customizing for Process Integration with Accounts Receivable Accounting under Automatic Write-Off of Dispute
Cases Edit Settings .
Activities
1. Schedule the program Close Dispute Cases Using Automatic Write-Off (UDM_AUTOWRTOFF).
2. In the log for the background job for the program, you can see a list of dispute cases selected for automatic write-off.
The job name for the automatic write-off of dispute cases is RFDM2000. The log contains all the information about the dispute cases to be written off (for
example, error messages and clearing document numbers).
To see the result of the program run, choose System Services Jobs Job Overview . If you use a multiple system scenario, the log is in the
corresponding accounting system.
3. If the system terminates the background processing or ends with error message FDM_AR150, you can restart the processing with program RFDM2010.
In all other cases, start program UDM_AUTOWRTOFF again.
Note
The system only writes off line items automatically if the deadline for cash discount has passed
4. Result of the program run: The system has written off the open line items of the dispute cases automatically and closed the dispute cases
Note
An exception is down payment requests, which are not automatically written off by the system.

Use
If you use SAP Biller Direct, you can offer your customers the option of creating and displaying dispute cases in the Web application SAP Biller Direct .
For more information, see the configuration guide for SAP Biller Direct .
Prerequisites
In your accounting system, you use SAP R/3 Enterprise 4.70 or a later release.
1.5 Integration with CRM Claims Management
Use
If you are using CRM Claims Management (CRM-CLA), you can use SAPDispute Management to create dispute cases. This enables you to manage and
process a claims submission from Trade Promotion Management .
For additional information see the SAP Library for SAPCustomer Relationship Management (SAP CRM) under Components and Functions Marketing
Trade Promotion Management Receivables in Business Scenario for TPM Dispute Management .
Prerequisites
You are using at least release SAP CRM 2007 in CRM Claims Management .
You made the following settings in Customizing of SAPDispute Management :
Dispute Case Processing Transfer to External Applications
Process Integration with Accounts Receivables Accounting Integration with Claims Management ; you can find these Customizing activities in the
Accounts Receivable Accounting (FI-AR) system.
1.6 Assigning Credit Memos and Payments
Use
You can use this function in Sales and Distribution (SD) and in Financial Accounting (FI) :
In Sales and Distribution (SD) , you can assign credit memo requests to the open invoices.
In Financial Accounting (FI) , you can assign credit memos and payments to the open invoices and carry out clearing with them.
Integration
When the system clears an invoice for which there is a dispute case with a credit memo or payment, the dispute case is also updated. For more information, see
Effects of Clearing Transactions on Dispute Cases .
Prerequisites
Depending on which function you use, you need the following components:
Function Components Required Prerequisites
Assignment of invoices and credit memos Financial Accounting (FI)
Assignment of credit memo requests Sales and Distribution (SD) If you use both Financial Accounting (FI) and Sales and
Financial Accounting (FI ) Distribution (SD) , both components are installed in the
same system.
There is a 1:1 relationship between the credit memo
request and the credit memo item posted in Financial
Accounting (FI) . As soon as you bill the credit memo
request together with other sales orders, or distribute the
items of one credit memo request to several billing
documents, the assignment is no longer valid and the
system will not process it.
Features
For credit memos, credit memo requests, and payments, you have the following assignment options:
Assignment to a single invoice
Assignment of a partial amount to an invoice
Assignment to several invoices
Activities
The function covers three steps:
Assigning Credit Memos, Credit Memo Requests, or Payments
Transferring Credit Memos or Payments
Clearing Invoices
1.6.1 Processing Assignments
Use
You assign credit memos, credit memo requests, and payments to open invoices to prepare the clearing of these invoices. You can create, change, and delete
the assignments using the following transactions:
Transaction Code Short Description Component
FB02 Change Document FI
FB03 Display Document FI
VA01 Create Sales Order SD
VA02 Change Sales Order SD
VA03 Display Sales Order SD
Prerequisites
To assign credit memo requests, you must have fulfilled the following prerequisites:
When creating a credit memo request, the function key Assign Credit Memos is visible. If this is not the case, proceed as follows:
1. Choose Tools ABAP Workbench Development User Interface Menu Painter.
2. Enter the program name SAPMV45B and status K.
3. To activate this status, choose User Interface Activate .
Note
You cannot transport the activation of the status. Therefore, activate the status separately in your development, test, and production system.
Procedure
Access Subsequent Activities
1. You are in one of the above transactions.

2. Call up the processing of the assignments:
In transactions FB02 and FB03, you can access this via the additional component Assign Credit Memo .
If you process a credit memo request with transactions VA01, VA02, and VA03, at header level you access processing via the function key Assign Credit Memo .
3. The screen is split into three areas:
In the upper area, you see the current credit memo, credit memo request, or payment.
In the middle area, you see the open invoices for the customer's account.
In the lower area, you see the invoices assigned.
Create Assignment
1. Select one or more open invoices and choose Assign .
2. On the lower part of the screen, enter the amount to be assigned and the reason code for each invoice.
3. To save the assignment, choose Copy .
Delete Assignment
1. To delete the assignment for an invoice, select the invoice in the lower area and choose Reset .
2. To save the reset, choose Copy .
Caution
Once the credit memo or payment has been transferred, you can no longer delete the assignment.
Change Assignment to Customer

To assign the document to a different customer, select the open invoices for this customer via Select Open Items .
To assign the document to a different customer, select the open invoices for this customer via Select Open Items .
Result
If you have created an assignment, the system has saved this as a technical payment advice note.
If you have changed an assignment, the system has the old payment advice note and created a new one.
Example
You split a credit memo for EUR 100 over two open invoices for a customer account:
Invoice Invoice Amount Credit Memo Amount Assigned
Invoice 1 500 40
Invoice 2 1000 60
1.6.2 Scheduling Jobs

Once you have created, changed, or deleted the assignments, you have to carry out various follow-on activities in the system. To do this, you can use the following
jobs that you can schedule as regular jobs.
Program Short Description
FOAP_PREOCESS_PAYMENT_ADVICES Transferring Credit Memos and Payments
FOAP_PROCESS_INVOICES Clearing Invoices That Have Invoice References
RFAVIS20 Deleting Payment Advice Notes Used

For more information about program RFAVIS20, see the documentation for the program.
1.6.2.1 Transferring Credit Memos and Payments
Use
Program FOAP_PROCESS_PAYMENT_ADVICES transfers the credit memos and payments assigned and enters the invoice reference in these documents.
Integration
Once you have executed this program, use program FOAP_PROCESS_INVOICES to clear the invoices for which there is an invoice reference.
Activities
Schedule the program in the form of regular jobs. If you run the program as an update run, the system saves the log created. To view the logs saved, use
transaction FOAPLOG01.
Example
In the example above (see Processing Assignments ), the program has executed the following steps:
It has transferred the credit memo for EUR 100 in the form of a clearing document. This has led to two open partial credit memos for EUR 40 and EUR 60.
The program has also entered the following invoice references in the new partial credit memos:
Partial credit memo for EUR 40: Invoice 1
Partial credit memo for EUR 60: Invoice 2
1.6.2.2 Clearing Invoices That Have Invoice References
Use
Program FOAP_PROCESS_INVOICES enables you to clear invoices that you have assigned a credit memo request, credit memo, or payment to.
Prerequisites
You have run program FOAP_PROCESS_PAYMENT_ADVICES to transfer the credit memos and payments assigned.
Features
During clearing of the invoices, the program clears all credit memos and payments that have a corresponding invoice reference. This also includes invoice
references that have been entered manually.
Once an invoice has been cleared, the program releases the corresponding payment advice notes for reorganization, which means that you can delete them with
program RFAVIS20.
Activities
Schedule the program in the form of regular jobs. If you run the program as an update run, the system saves a log. To view the logs saved, use transaction
FOAPLOG02.
Example
In the example above (see Transferring Credit Memos and Payments ), the program has cleared the invoices as follows:
Invoice Invoice Amount Credit Memo Amount Assigned Residual Item
Invoice 1 500 40 460
Invoice 2 1000 60 940
If there had been a dispute case for invoice 1, the disputed amount would have been reduced by EUR 40.

Dispute Management

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SAP Dispute Management for FI-AR (FIN-FSCM-DM)

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Created on April 13, 2015

Function Required Required Component Integration Obligatory

Links to documents from accounting

Links to the business partner (customer) from accounting

Update attributes in accounting document Accounts Receivable Accounting (FI-AR) from No

1.1 Dispute Case

1.2 Dispute Case Processing

1.2.1 Creating Dispute Cases in Dispute Case Processing

1.2.2 Displaying Dispute Cases in Dispute Case Processing

1.2.3 Changing Dispute Cases in Dispute Case Processing

1.2.3.1 Assigning Customers

1.2.3.2 Adding Customer-Disputed Objects

1.2.3.3 Adding Open Items to Dispute Cases

1.2.3.4 Removing Objects

1.2.4 Making Mass Changes to Dispute Cases

1.2.5.1 Correspondence Created Automatically

1.2.5.1.1 Using Contact Persons

1.2.5.2 Correspondence Created Manually

1.2.5.3 Displaying Actions

1.2.5.4 Processing Actions

2. Choose ( ) Actions ( ) and then Execute Actions .

1.2.6 Dispute Case Processing via Workflow

1.2.6.1 Processing Dispute Cases via Workflow

1.2.7 Web Dynpro Application for Dispute Case Processing

1.3.1 Creating Dispute Cases in Financial Accounting

1.3.1.1 Creating Dispute Cases from the Document Display

1.3.1.2 Create Dispute Case During Postprocessing of Bank

1.3.1.3 Creating Dispute Cases from the Line Item List

1.3.1.4 Creating Dispute Cases during Clearing of Open Items

1.3.1.5 Automatic Creation of Dispute Cases

1.3.1.6 Creation of a Proposal for Assignment of Open Items

1.3.1.7 Processing a Proposal for the Assignment of Open Items

1.3.2 Displaying Dispute Cases in Financial Accounting

1.3.2.1 Displaying Dispute Cases from the Document Display and

1.3.2.2 Display Dispute Case During Postprocessing of Bank

1.3.2.3 Displaying Dispute Cases from the Line Item List

1.3.3 Effects of Clearing Transactions on Dispute Cases

1.3.3.1 Effects of Clearing on Dispute Cases

1.3.3.1.1 Amounts in Dispute Cases

Original Disputed Amount

Amount type Amount

Payment amount 2.200

Cleared amount for the dispute case 1.000

Assigned amount for the dispute case 300

Total clearing amount 1.000 + 2.000 = 3.000

Total of assigned amounts 300 + 200 = 500

Amount Cleared Manually

Amount Written Off Automatically

1.3.3.2 Effects of Reversals on Dispute Cases

1.3.3.3 Effects of Resetting Clearing on Dispute Cases

1.3.3.4 Subsequent Update for Dispute Cases and Promises to

1.3.4.1 Closing Dispute Cases

1.3.4.1 Closing Dispute Cases

SAP R/3 4.6C Manual closure by processor

From SAP R/3 Enterprise 4.7 0 Manual closure by processor

1.3.4.2 Voiding Dispute Cases

1.3.5 Document Changes from Dispute Cases

Target fields Payment Method and Planning Level