Scribd Logo
Upload

Welcome to Scribd!

  • 73 views

    Emotions at Work: Why Were Emotions Ignored in OB?

    Uploaded by

    Anindyo Sarkar
    Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Emotions at Work: Why Were Emotions Ignored in OB?

    Uploaded by

    Anindyo Sarkar
    73 views7 pages
    Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

    Original Title

    EI_7.pdf

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    73 views7 pages

    Emotions at Work: Why Were Emotions Ignored in OB?

    Uploaded by

    Anindyo Sarkar
    Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 7

    8/9/2019

    Emotions @ Work

    Why were Emotions Ignored in OB?


     The “Myth of Rationality”
    ◦ Emotions were seen as irrational
    ◦ Managers worked to create emotion-free environments

     View of Emotionality
    ◦ Emotions were believed to be disruptive
    ◦ Emotions were thought to interfere with productivity
    ◦ Only negative emotions were observed

    But, Emotions can’t be separated from the


    workplace

    4-2

    1
    8/9/2019

    Emotional Intelligence Defined


    Ability to perceive and express emotion, assimilate
    emotion in thought, understand and reason with
    emotion, and regulate emotion in oneself and others

    EI is a set of abilities to do with emotions and the


    processing of emotional information
    (Salovey & Mayer, 1990).

    What percent of success in the workplace do you think is


    attributed to Emotional Intelligence?

    80%
    * Hay/McBer study: 286 Organizations around the world;
    Supervisor to CEO.

    Studies show the link between EQ and job performance:


    EQ alone explains 58% of a leader’s job performance.
    ƒ
    90% of top performers are high in EQ.
    Just 20% of low performers are high in EQ.
    ƒ
    EQ is linked to job performance for employees at all levels, in virtually
    every industry

    2
    8/9/2019

    Emotional Intelligence (EI)


     A person’s ability to:
    ◦ Be self-aware (recognizing own emotions
    when experienced)
    ◦ Detect emotions in others
    ◦ Manage emotional cues and information
     EI plays an important role in job
    performance

    List them down..

    3
    8/9/2019

    Emotional Intelligence (EI)


    Self Other
    (personal competence) (social competence)

    Recognition of Social
    emotions Self-awareness awareness

    Regulation Relationship
    of emotions Self-management
    management

    Self Awareness…
    Enhance Emotional Literacy— increase
    awareness & understanding of feelings.

    Recognize patterns

    4
    8/9/2019

    Emotional Intelligence Competencies


    at Work
    (Goleman - Aspects of EI)
     Knowing ones emotions - self-awareness and
    recognizing an emotion when it occurs
     Managing emotions - handling emotions in a fashion to
    build on self-awareness
     Motivating oneself - the ability to channel emotions in
    the service of a goal
     Recognizing emotions in others, or empathy -the
    appreciation of the differences in people and the sensitivity
    to other’s feelings.
     Handling relationships -managing emotions in others

    Workplace Implications of Emotions


    and EI
     Interpersonal behaviour (interactions)
     Decision making
     Conflict handling
     Customer Services
     Motivation and Job Attitudes
     Deviant Workplace Behaviors
     Manager’s Influence the ability to bring people together and
    motivate them
     Leadership the trust required to build productive
    relationships
    the resilience to perform under pressure
    the strength to persevere through adversity

    5
    8/9/2019

    Not “on autopilot,”

    Clearly seeing what you


    feel and do.

    Be
    •Aware
    •Delibrate
    •Purposeful

    - Identify the emotion


    -What's a helpful/ harmful way to handle
    this emotion?

    Empathy
    Doing it for a reason.

    Self Awareness
     Knowing what we feel in the moment and using that to guide our
    decision making; having a realistic assessment of our own abilities
    and a well grounded sense of self-confidence.
    • Emotional self-awareness • Accurate self-assessment • Self-
    confidence

    Self Management
     Handling our emotions so that they facilitate rather than interfere;
    delaying gratification to pursue goals; recovering well from emotional
    distress; deploying our deepest preferences to take initiative,
    improve and persevere.
    • Self-control • Trustworthiness • Conscientiousness
    • Adaptability • Achievement orientation • Initiative

    6
    8/9/2019

    Social Awareness
    Sensing what people are feeling, being able to take their perspective
    and cultivate rapport with a broad diversity of people.

    • Empathy • Organisational Awareness • Service Orientation

    Social skills
    Handling emotions in relationships well and accurately reading social
    situations; interacting smoothly; using these skills to persuade, lead
    and negotiate.

    • Influence • Leadership • Developing Others


    • Communication • Change Catalyst • Conflict Management
    • Building Bonds • Teamwork and Collaboration

    Emotions at Work
    Emotional Labour- An employee’s expression of organizationally
    desired emotions during interpersonal transactions at work.
    Emotional Dissonance-
    ◦ Employees have to project one emotion while simultaneously feeling
    another
    ◦ Can be very damaging and lead to burnout

    Emotion Contagion– a dynamic process through which the


    emotions of one person are transferred to another either
    consciously or unconsciously, mostly through nonverbal channels

    Emotional Intelligence (EI)- is becoming increasingly


    important in the understanding of individual behavior.

    You might also like