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    MBA505 - OB - S4 - Emotional Intelligence - HO

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    nviloka
    PIM MBA OB Session 04

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    MBA505 - OB - S4 - Emotional Intelligence - HO

    Uploaded by

    nviloka
    2 views13 pages
    PIM MBA OB Session 04

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    © © All Rights Reserved

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    PIM MBA OB Session 04

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views13 pages

    MBA505 - OB - S4 - Emotional Intelligence - HO

    Uploaded by

    nviloka
    PIM MBA OB Session 04

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 13

    Emotional

    Intelligence
    Session Extracts

    Intelligence
    • Comes from the Latin verb
    "intellegere", which means
    "to understand".
    • Also means the ability to
    learn
    travisperera@pim.lk

    1
    Evolution of Awareness

    Spiritual
    Emotional Intelligence
    Intelligence
    Rational
    Intelligence

    Three Types of Intelligence


    Capital Intelligence Function
    RI
    Material Capital Rational Intelligence What I think

    EI
    Social Capital Emotional What I feel
    Intelligence
    SI
    Spiritual Capital Spiritual Intelligence What I am

    Source: Zohar, 2005

    2
    “Rule your
    feelings ,
    lest your
    feelings rule
    you.”
    Publilius Syrus (1st Century B.C.)

    Emotion
    A feeling and its distinctive
    thoughts
     Organized responses
     Mental and physical state
    3
    Anyone can become angry.
    -That is easy.
    But to be angry with the right person, to
    the right degree, at the right time, for the
    right purpose, and in the right way,
    - That is not easy.

    Aristotle

    Emotions, Moods and Affect

    4
    Basic Moods

    Basic Emotions
    • While not universally accepted, there appear to be
    six basic emotions:
    1. Anger
    2. Fear
    3. Sadness
    4. Happiness
    5. Disgust
    6. Surprise

    5
    “Emotions are bio-
    regulatory reactions
    that aim at
    promoting…, the range
    that we identify with
    well-being.”
    Antonioi Damasio ( 1994)

    Concept of Emotional Intelligence


     Was in existence from time immemorial
     Set of emotional awareness and
    emotional management skills
     Co-formulators as a management
    concept:
    Peter Salovey (Yale University) and
    John Mayer (New Hampshire University)
     Enhanced and popularized by Daniel
    Goleman. 6
    "People high in EI are expected to
    progress more quickly through the
    abilities designated and to master more
    of them."

    John Mayer Peter Salovey


    (New Hampshire University) (Yale University)
    Co-formulators as a management concept

    “A view of human nature


    that ignores the power
    of emotions is sadly
    shortsighted.”
    Daniel Goleman

    7
    To Get at
    Emotion,
    Go
    Deep...

    Amygdala is
    deep within the most
    elemental parts
    of the brain.

    Emotional Intelligence Defined


    The capacity for recognizing our own
    feelings and those of others, for
    motivating ourselves, and for managing
    emotions well in ourselves and in our
    relationships.
    Goleman, 1995

    8
    EI: Key Components
    Self Awareness Knowing one’s emotions

    Managing emotions
    Self Regulation
    Handling feelings appropriately
    Self Motivation Marshalling emotions to achieve goals

    Empathy Recognizing emotions in others

    Social Skills Handling relationships


    Managing Emotions in others

    New EI Model
    Self Others

    Self-Awareness Social Awareness


    RegulationRecognition

    Self-Management Relationship
    Management
    Positive impact
    on others

    9
    Self Awareness Social Awareness
     Emotional self-  Empathy

    Awareness  Organizational Awareness


    EI Competencies

    Self Relationship Management


    Management  Influence

     Emotional Self-control  Coach and Mentor

     Adaptability  Conflict Management

     Achievement Orientation  Teamwork

     Positive Outlook  Inspirational Leadership

    EQ
    • Emotional Quotient is the measure of
    Emotional Intelligence.
    • Two key approaches
    – The Emotional Competency Inventory (ECI) of
    1999, and the Emotional and Social Competency
    Inventory (ESCI) of 2007.
    – The Emotional Intelligence Appraisal of 2001.
    • Variety of tools used to measure EQ.

    10
    IQ vs. EQ
    Research shows
    that IQ can help 20%
    you to be 80% IQ
    EQ
    successful only
    20%. The rest is
    EQ.

    Professional
    Progress
    GETS YOU GETS YOU
    HIRED FIRED
    (IN) (UP / OUT)

    IQ EQ
    11
    Affective Events Theory (AET)

    Weiss and Cropanzano (2007)

    Team Emotional Intelligence


    The ability of the team to
    generate a shared set of norms that
    manage the emotional process in a
    way that builds trust, team identity
    and team efficacy.

    Adopted from Druskat and Wolff, 2001


    12
    "Feelings come
    and go like clouds
    in a windy sky.
    Conscious
    breathing is my
    anchor."
    - Thich Nhat Hanh,
    A Vietnamese Monk

    Mindfulness

    13

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