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    Krishna Thapa: Work Experience

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    Rupesh Vaswani
    Krishna Thapa is a payroll specialist with over 5 years of experience managing payroll processes and procedures for large companies. He is responsible for payroll administration, processing wages, and handling multiple tasks in a collaborative environment. Thapa is ready to bring his skills to a new organization.

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    Krishna Thapa: Work Experience

    Uploaded by

    Rupesh Vaswani
    26 views1 page
    Krishna Thapa is a payroll specialist with over 5 years of experience managing payroll processes and procedures for large companies. He is responsible for payroll administration, processing wages, and handling multiple tasks in a collaborative environment. Thapa is ready to bring his skills to a new organization.

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    Interview

    Original Title

    Krishna's Resume (1) (1)

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    Krishna Thapa is a payroll specialist with over 5 years of experience managing payroll processes and procedures for large companies. He is responsible for payroll administration, processing wages, and handling multiple tasks in a collaborative environment. Thapa is ready to bring his skills to a new organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views1 page

    Krishna Thapa: Work Experience

    Uploaded by

    Rupesh Vaswani
    Krishna Thapa is a payroll specialist with over 5 years of experience managing payroll processes and procedures for large companies. He is responsible for payroll administration, processing wages, and handling multiple tasks in a collaborative environment. Thapa is ready to bring his skills to a new organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Krishna Thapa

    Payroll Specialist
    Reliable Payroll Specialist with expertise managing payroll processes and procedures for large, fast-
    paced companies. Capable of handling multiple tasks and working in collaborative environments.
    Ready to bring a wealth of great skills to a new organization.

    WORK EXPERIENCE
    punku.gurung@gmail.com
    PayRoll Specialist
    (879) 056 1662 ADP India PVT Ltd.
    08/2015 – Present Hyderabad, India.
    Achievements/Tasks
    SKILLS Responsible & fully accountable for the payroll & audit function of multiple clients procedures.
    & maintain CPA (Canadian Payroll Association) designation.
    Processing wages Responsible for scheduling and running the assigned client payrolls by following standard
    operating
    Payroll Administration Maintains complete, accurate and timely client and employee records based on real time
    requests.
    Balance respective payrolls based on year end calendar and remit all Third Party Remittances by
    Payroll Processing
    defined due dates, complete all Year End balancing, filing & respective reporting.
    Utilize all internal tools & defined processes to ensure optimal productivity, service excellence
    Accounts Receivable and make recommendations for best practices to customers.
    Initiate pre and post production calls with a clients. Performs quarterly & year-end audits
    New Hire Processing including file.
    Answer client calls (dedicated clients, as well as other clients).
    Provide critical and accurate statutory information to clients in the payroll area, such as tax
    MS Excel
    filing.
    Use the various knowledge bases, resource materials and appropriate websites to locate
    Customer Service answers and solutions for issues.
    Work with internal technical support, various production departments and additional ADP
    Billing Service hubs as needed to identify a resolution.

    Work Load Allocation Customer Service Representative


    Synchrony Financial
    06/2011 – 08/2015 Hyderabad, India
    Team Management
    Achievements/Tasks
    Serving as a Customer service representative to customers of GAP, Banana Republic, Old Navy,
    Etc.
    LANGUAGES Assisting customers with online account creation and support with related applications.
    Language Solving billing related queries, approving fee waivers, adjusting discrepancies.
    Full Professional Proficiency Dealing with frustrated customers and mentoring new hires on how to do the same.
    QA/QC with respect to calls made by new hires.
    INTERESTS Sharing process improvement tips to team members, so as to help with the overall scores of the
    team (like AHT , After Call, Csat, etc.)
    Interest Generating reports that assess the Teams performance in the absence of the manager

    EDUCATION
    Bachelor Of Commerce
    St Pious Degree College
    06/2007 – 03/2010 Hyderabad India

    Intermediate (+2)
    St Pious Jr College
    06/2005 – 03/2007

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