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    Natalie Resume

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    Natalie Sheppard is seeking a position that utilizes her communication skills and detail-oriented personality. She has over 10 years of experience in customer service roles, most recently as an Account Specialist at University of Utah Healthcare. She has also held positions in production, imaging, and food service. She aims to contribute her skills to an organization committed to the community.

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    Natalie Resume

    Uploaded by

    api-490047750
    78 views3 pages
    Natalie Sheppard is seeking a position that utilizes her communication skills and detail-oriented personality. She has over 10 years of experience in customer service roles, most recently as an Account Specialist at University of Utah Healthcare. She has also held positions in production, imaging, and food service. She aims to contribute her skills to an organization committed to the community.

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    Natalie Sheppard is seeking a position that utilizes her communication skills and detail-oriented personality. She has over 10 years of experience in customer service roles, most recently as an Account Specialist at University of Utah Healthcare. She has also held positions in production, imaging, and food service. She aims to contribute her skills to an organization committed to the community.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    78 views3 pages

    Natalie Resume

    Uploaded by

    api-490047750
    Natalie Sheppard is seeking a position that utilizes her communication skills and detail-oriented personality. She has over 10 years of experience in customer service roles, most recently as an Account Specialist at University of Utah Healthcare. She has also held positions in production, imaging, and food service. She aims to contribute her skills to an organization committed to the community.

    Copyright:

    © All Rights Reserved
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    Natalie Jeanae Faye Sheppard

    8442 S 6430 W
    West Jordan, UT 84081
    801-703-0641
    Natalie.Sheppardjf@outlook.com

    Objectives:
    To contribute the communication skills that I have developed over years of customer service, along
    with my detail oriented, self-motivated personality, to an organization that is committed to making a
    difference in the lives of people in the community.

    Education History:

    Salt Lake Community College General Studies - (May 2018- Present)

    Utah State University - (August 2010-May 2012)

    Employment History
    Account Specialist – Guest Communications, University of Utah Healthcare and Careers (August
    2019-Present)
    Responsibilities
     Taking continuous calls and verbally communicating accurate information to
    patients and coworkers.
     Keeping an organized and clean workspace and maintaining paperwork, records,
    and tip sheets.
     Staying up to date with knowledge regulations and functions to provide efficient
    customer service.
     Maintaining an organized environment and keeping track of scheduling and
    provider preferences.

    Customer Advocate Specialist – Guest Communications, University of Utah Healthcare and Careers
    (August 2018-August 2019)
    Responsibilities
     Taking continuous calls and verbally communicating accurate information to
    patients and coworkers.
     Keeping an organized and clean workspace and maintaining paperwork, records,
    and tip sheets.
     Staying up to date with knowledge regulations and functions to provide efficient
    customer service.
     Maintaining an organized environment and keeping track of scheduling and
    provider preferences.

    Production Seamstress, Sew Trendy Accessories (January 2017-April 2018)


    Responsibilities
     Demonstrating flexibility in adjusting to changes and last minute projects.
     Keeping an organized workspace and maintaining paperwork, records, and dress
    orders.
     Working as part of a team towards a goal while remaining self-motivated and
    managing individual projects and assignments.
     Meeting a quota of garments completed per day and managing time to finish
    within a set time period.
    Imaging Appointment Specialist, Primary Children’s Medical Center - (September 2016-January
    2017)
    Responsibilities
     Providing friendly, quick service in a fast paced environment.
     Balancing several tasks simultaneously including multiple phone calls, requests, and
    projects.
     Exercise self-management while prioritizing projects in order to meet daily quota.
     Adhering to HIPAA and patient's privacy guidelines.

    Guest Relations Specialist, University of Utah Healthcare and Careers - (March 2015-September
    2016)
    Responsibilities
     Exercise empathy and professionalism to build rapport while directing and
    managing waiting room patients.
     Maintaining an organized environment and keeping track of scheduling and
    provider preferences.
     Handling private information and documentation while honoring U of U policies,
    medical practices, and HIPAA.

    • Customer Solutions Agent, eBay Inc. - (August 2014-March 2015)


    Responsibilities
     Providing a positive customer experience by using quick thinking and problem
    solving.
     Staying up to date with knowledge of eBay site and functions to provide efficient
    customer service.
     Practice discretion with customer and company information.
     Self-regulating personal goals such as average handle time, phone availability, and
    customer satisfaction.
     Deliver difficult messages to customers in a professional manner while building
    rapport.

    Account Specialist, Discover Financial Services - (October 2012-January 2014)


    Responsibilities
     Taking continuous calls and verbally communicating accurate information to card
    members and coworkers.
     Utilize time management skills to track call time, schedule adherence, company
    policies, and work paperwork in between calls.
     Multitasking and applying quick thinking and problem solving skills to complete
    calls in a timely manner.
    Food Service Cast Member, Walt Disney World Resort - (June 2011-January 2012)
    Responsibilities
     Apply quick thinking and problem solving while communicating with guests and
    cast members.
     Maintain a clean, safe environment while working quickly and efficiently to satisfy
    park guests.
     Handling and balancing cash till.

    Food Court Supervisor, Megaplex Theaters - (November 2009-October 2012)


    Responsibilities
     Communicate effectively with team members, supervisors, and guests, while
    working efficiently in a busy service oriented environment.
     Maintain a safe working environment while keeping displays stocked and
    organized.
     Handling and balancing the cash till.

    Night Supervisor, Jordan School District - (June 2008-November 2009)


    Responsibilities:
     Monitoring others while managing own route and assignments.
     Assisting principal and teachers covering for supervisors when needed.
     Answering questions for teachers and parents while managing own schedule and
    time.
     Setting building alarm and locking up every night.

    References available upon request.

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