Far Eastern University - Manila

Institute of Accounts, Business and Finance

Business Administration

COURSE SYLLABUS

COURSE TITLE : OPERATIONS MANAGEMENT

COURSE CODE : OP MAN

COURSE PRE-REQUISITE : Operations Management

COURSE DESCRIPTION : This course covers the fundamental concepts and techniques necessary for attaining a world-
class performance in manufacturing and services operations. Its emphasis is on the discussion of
recent trends, developments and applications of POM in analysis of real life management cases.
It also highlights the important role of manufacturing in corporate strategy and competitiveness.

COURSE OUTCOMES : Upon completion of this course, the student will successfully be able to:

1. Relate the significance of POM with other functional areas of business.

2. Appreciate the importance of managing the resource conversion and allocation process.
3. Familiarize themselves with the common POM-related problems, concerns and trends.
4. Apply the appropriate concepts, techniques and tools in solving POM problems.

While this course cannot convert students into specialist at the end of the term, it is expected
that they will be able to evaluate and guide the policy-making of the POM in a corporate
environment with confidence.

COURSE METHODOLOGY : The course is taught using the mix of lecture, case discussion, plant tour and journal updates.

COURSE OUTLINE

Reporting/
Week Lesson / Topics Learning Objectives Cases Reacting
Group

1 Course Orientation and Policies, At the end of this lesson, the learner will be able to:
Standards, Guidelines (PSG) − Understand & demonstrate awareness of the school & class
policy and satisfactorily comply the requirements for the whole
Framework on Outcomes-based Education semester; understand & satisfactorily comply the course
− Course Requirement requirements and grading system
− Grading System − Identify the scope and coverage of the course;
− Classroom Management − Recognize the contents of the course syllabus; and
− Policy on Attendance − Relate the foundation of classroom rules and regulations
− Policy on Academic Integrity
− Policy on non-Solicitation of Funds
− Grading System

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

Reporting/
Week Lesson / Topics Learning Objectives Cases Reacting
Group
Lesson 1- Introduction to Operations At the end of this lesson, the learner will be able to:
Management − Define the term operations management;
− Identify the three major functional areas of organizations and
describe how they interrelate;
− Compare and contrast service and manufacturing operations;
− Describe the operations function and the nature of the
operations manager’s job;
− Differentiate between design and operation of production
systems;
− Describe the key aspects of operations management decision
making;
− Briefly describe the historical evolution of operations
management;
− Identify current trends that impact operations management

− Case #1: We are Market Basket C-1 Group 1/3

− Case #1A- Massachusetts General C-1A Group2/4
Hospital's Pre-Admission Testing Area
(PATA)

2 Lesson 2- Forecasting At the end of this lesson, the learner will be able to:
− List the elements of a good forecast;
− Outline the steps in the forecasting process;
− Describe at least three qualitative forecasting techniques and
the advantages and disadvantages of each;
− Compare and contrast qualitative and quantitative approaches
to forecasting.
− Solve typical problems on averaging techniques, trend and
seasonal techniques, and regression analysis
− Describe two measures of forecast accuracy;
− Describe two ways of evaluating and controlling forecasts;
− Identify the major factors to consider when choosing a
forecasting technique
− Case #2: M & L Manufacturing C-1 Group 3/2
− Case #2A- North-South Airline C-1A Group 4/1

3 Lesson 4- Managing Projects At the end of this lesson, the learner will be able to:
− Use a Gantt chart for scheduling
− Draw AOA and AON networks
− Complete forward and backward passes for a project
− Determine a critical path
− Calculate the variance of activity times
− Crash a project
− Case #3: The Boeing 767: From the C-3 Group1/4
Concept to Production
− Case #3A: Greenheights Stadium Case C-3A Group2/3

4 Lesson 5- Strategic Capacity At the end of this lesson, the learner will be able to:
Planning for Products − Explain the importance of capacity planning;
and Services − Discuss ways of defining and measuring capacity;
− Describe the determinants of effective capacity;
− Discuss the major considerations related to developing
capacity alternatives;
− Solve problems describe approaches that are useful for
evaluating capacity alternatives.

− Case#5: Rosh Hospital C5 Group 1/2

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

Reporting/
Week Lesson / Topics Learning Objectives Cases Reacting
Group
− Case#5A:Ohio Tool Company C5A Group 3/4

5 Lesson 6- Process Selection and Facility lay- At the end of this lesson, the learner will be able to:
Out − Explain the strategic importance of process selection.
− Explain the influence that process selection has on an
organization.
− Describe the basic processing types.
− Discuss automated approaches to processing.
− Explain the need for management of technology.
− List some reasons for redesigning layouts.
− Describe the basic layout types.
− List the main advantages and disadvantages of product layouts
and process layouts.
− Solve simple line-balancing problems.
− Develop simple process layouts.
−
−

6 Lesson 7- Work Design and Measurement At the end of this lesson, the learner will be able to:
− Explain the importance of work design;
− Briefly describe the two basic approaches to job design;
− Discuss the advantages and disadvantages of specialization;
− Explain the term knowledge-based pay;
− Explain the purpose of methods analysis and describe how
methods studies are performed;
− Describe four commonly used techniques for motion study;
− Discuss the impact of working conditions on job design;
− Define a standard time;
− Describe and compare time study methods and perform
calculations;
− Describe work sampling and perform calculations;
− Compare stopwatch time study and work sampling;
− Contrast time and output pay systems

Lesson 7- Transportation Model At the end of this lesson, the learner will be able to:
− Describe the nature of a transportation problem
− Set up transportation problems in the general linear
programming format
− Interpret computer solutions

−
−

7
MIDTERM EXAMINATION
8 Lesson 7- Quality Management At the end of this lesson, the learner will be able to:
− List and briefly explain the elements of the control process;
− Explain how control charts are used to monitor a process, and
the concepts that underlie their use;
− Use and interpret control charts;
− Use run tests to check for nonrandomness in process outpu;
− Assess process capability
− Toyota Supplier Relations or West over C-4 Group 3/2
Case
− When Times Get Tough, What Happens C-4A Group 4/1

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

Reporting/
Week Lesson / Topics Learning Objectives Cases Reacting
Group
to TQM

9 Lesson 7- Aggregate Planning At the end of this lesson, the learner will be able to:
− Define aggregate planning
− Identify optional strategies for developing an aggregate plan
− Prepare a graphical aggregate plan
− Solve an aggregate plan via the transportation method
− Understand and solve a revenue management problem

−
−

10 Lesson 12- Inventory Management − At the end of this lesson, the learner will be able to:
− Discuss the nature and importance of service inventories
− Discuss periodic and perpetual review systems.
− Discuss the objectives of inventory management.
− Describe the A-B-C approach and explain how it is useful.
− Describe the basic EOQ model and its assumptions and solve
typical problems.
− Describe the economic production quantity model and solve
typical problems.
− Describe the quantity discount model and solve typical
problems.
− Describe reorder point models and solve typical problems.
− Describe situations in which the single-period model would be
appropriate, and solve typical problems.

11 Lesson 8- Supply Chain Management At the end of this lesson, the learner will be able to:
explain what a supply chain is;
− Explain the need to manage a supply chain and the potential
benefits of doing so;
− Explain the increasing importance of outsourcing;
− State the objective of supply chain management;
− List the elements of supply chain management;
− Identify the strategic, tactical, and operations issues in supply
chain management;
− Describe the bullwhip effect and the reasons why it occurs;
− Explain the value of strategic partnering;
− Discuss the critical importance of information exchange across
a supply chain;
− Outline the key steps and potential challenges in creating an
effective supply chain;
− Explain the importance of the purchasing function in business
organizations;
− Describe the responsibilities of purchasing;
− Explain the term value analysis;
− Identify several guidelines for ethical behavior in purchasing.

12 Educational Plant Tour At the end of this lesson, the learner will be able to:
 Visit selected manufacturing companies
 Apply the concepts learned in the class in an actual
manufacturing set-up
 Submit Plant Tour Journal / Report

13 Lesson 10- Management of Waiting Lines At the end of this lesson, the learner will be able to:
− Describe the characteristics of arrivals, waiting lines, and
service systems
− Apply the single-server queuing model equations

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

Reporting/
Week Lesson / Topics Learning Objectives Cases Reacting
Group
− Conduct a cost analysis for a waiting line
− Apply the multiple-server queuing model formulas
− Apply the constant-service-time model equations
− Perform a limited-population model analysis

−
−

14
FINAL EXAMINATION

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

REFERENCES / ONLINE REFERENCES

TEXTBOOK:
th
Stevenson, William. (c2010). Operations Management. , (9 ed.). McGraw Hill

Heizer, Jay. (c2011).Operations management. Upper Saddle River, NJ : Pearson Education,

REFERENCES:

Cachon, Gerard.( c2006) .Matching supply with demand : an introduction to operations management. Boston : McGraw-Hill,

Hanna, Mark .(c2007). Integrated operations management : a supply chain perspective. Mason, Ohio : Thomson Higher Education,

Ronen, Boaz. (c2008). Focused operations management : achieving more with existing resources. Hoboken, N.J : Wiley,

Finch, Byron J. (c2008).Operations now : supply chain profitability and performance. Boston : McGraw-Hill/Irwin,

Ahoy, Christopher K.(c2009). Customer-driven operations : aligning quality tools and business processes for customer excellence. New York :
McGraw-Hill,

Nahmias, Steven.(c2009).Production and operations analysis. Boston : McGraw-Hill,

Cachon, Gerard. (c2009.) Matching supply with demand : an introduction to operations management. Boston : McGraw-Hill, Jacobs, F.
Robert. Operations and supply management. New York : McGraw-Hill/Irwin,

Krajewski, Lee J. (c2010).Operations management : processes and supply chains. Upper Saddle River, NJ : Pearson,

Young, Scott T. (c2010) .Essentials of operations management. Los Angeles : SAGE,

INSTRUCTIONAL MATERIALS

ONLINE SOURCES:

https://feu.instructure.com/login/canvas
orbisasiapacific.bvdinfo.com
http://www.oracle.com/academy
http://www.java.sun.com
http://www.java.com
http://www.java.net
http://www.javaworld.com
http://java.sun.com/docs/books/tutorial
http://www.r-project.org/

EBSCO
URL: http://search.ebscohost.com
Username :

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

Password:

JOURNALS:

For on-line journals and magazines URL: http://search.ebscohost.com

Foreign:

Harvard Business Review

Journal of Management Education
Journal of Money Credit & Banking
Journal of Policy Analysis & Management
Management Today
Office Pro
Office Solution
Public Personnel Management
Local:

Amcham Business Journal

Journal of Business Education & Law *

MAGAZINES:

Business Week
Fortune
American Chamber of Commerce’s Business Journal

WEBSITES:
http://www.managementhelp.org/
http://management.about.com/
http://www.planware.org/strategy.htm#1
http://www.quickmba.com/strategy/strategic-planning/
http://ag.arizona.edu/futures/sce/strategicplanning.html
http://www.managementhelp.org/orgnzing/orgnzing.htm
http://www.motivation-tools.com/workplace/leadership_styles.htm
http://www.managementhelp.org/cntrllng/cntrllng.htm
- Netbook/ Multimedia Projector

COURSE REQUIREMENTS

The course will use readings, cases, and class discussions to build understanding of the various Production and Operations Management concepts
and issues. Course requirements include but not limited to showing up prepared for class, contribute to class discussion, and to work in a group
to develop and deliver (paper and presentation), and a class session on a topic related to the course. Course grades will be assigned in the
Grading System specified below.

The class project will require a group paper (.doc file) and presentation (.ppt file) at the end of the term. Ideally we would like to find a day when
we could devote time (perhaps offsite during a plant visit) to do this (partly in exchange to several class cancellations during the term).

Finally, we will devote a day in class wherein each student/group will give a one-slide presentation on project ideas. More will be said on this in
class.

Students are also encourage to use and check their CANVAS account as announcements, assignments, other class activities and course

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

requirements will be done/made through the CANVAS.

GRADING SYSTEM

The grade for each grading period (prelim, midterm, and finals), shall be computed based on the following criteria and weight:

For Student Numbers starting with 2012 and earlier

WRITTEN NUMERICAL
GRADE DESCRIPTION
GRADE EQUIVALENT (%)

1.00 97-100 Excellent

1.25 94-96 Excellent
1.50 91-93 Very Good
1.75 88-90 Very Good
2.00 85-87 Good
* Adheres to the University policy on academic integrity
Notes: All grades below 2.00 do not earn any credit

For Students Numbers starting with 2013 onwards

GRADE DESCRIPTION*
NUMERICAL Proficiency in
Mastery of the
WRITTEN QUALITY analytical, critical Fluency in oral, Level of independent
EQUIVALENT Concepts and
GRADE POINT and creative written and symbolic Research Capabilities and self-regulatory
(%) principles of the
thinking, and communication learning skills
course
problem solving skills
A 4.00 98-100 Complete and Outstanding Excellent Outstanding Exemplary
Comprehensive
A- 3.75 95-97 Complete and Outstanding Excellent Comprehensive Exemplary
Comprehensive
B+ 3.50 90-94 Full High Very Good Very Good High
B 3.00 85-89 Full High Very Good Proficient High
F 0.00 Below 85 Provides inadequate evidence of:
1. Mastery of the concepts and principles of the course;
2. Proficiency in analytical, critical and creative thinking, and problem solving skills;
3. Fluency in oral, written and symbolic communication
4. Independent and self-regulatory learning skills, and
5. Research capabilities including good grasp of disciplinal theories and research methods and
an advanced ability for critical analysis toward the production of new knowledge relevant
to one’s field of specialization.

AW Authorized Withdrawal

* Adheres to the University policy on academic integrity

Notes: All grades below 2.00 do not earn any credit

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

POLICIES

POLICY ON ATTENDANCE
A. There are no excused absences. According to the rules of the Commission on Higher Education, every student is required to attend no
less than 80% of all class periods in a given subject to earn the corresponding units. Twenty percent (20%) of the periods are deemed
more than sufficient to take care of emergencies such as illness or death in the family, and similar circumstances.
B. Students are required to attend class punctually and regularly. A student who absents himself due to illness must submit a physician’s
certification of his illness, or if absent for some reasons, he must present an excuse letter from his parents or guardian. Any student
who accumulates more than the maximum number of absences tolerated in a given subject disqualifies himself from earning any unit of
it, and causes himself to be dropped automatically from the classes with a final mark of 5.00 (Failure).

POLICY ON ACADEMIC INTEGRITY:

Anchored on the core values of Fortitude, Excellence and Uprightness, Far Eastern University (FEU) believes that its students, administration,
faculty and staff should demonstrate academic integrity at all times. Academic integrity means that the members of the entire academic
community adhere to the fundamental values of honesty, hard work, originality, respect and responsibility. FEU students are expected to always
adhere to the highest standards of academic excellence.

FEU students are expected to demonstrate beliefs, attitudes and behaviors associated with academic honesty. Thus, all acts of academic
dishonesty in FEU are not tolerated. Academic dishonesty comes largely in two forms: cheating and plagiarism. It is considered a major offense
subject to disciplinary actions if students cheat or plagiarize their work.

Cheating is broadly defined as getting unauthorized help on an assignment, quiz or examination. The following are considered as acts of cheating:
 Copying from another student during a test or examination, with or without his/her knowledge;
 Allowing another student to copy his/her work;
 Using unpermitted notes during a test or examination;
 Having in one’s possession written notes or electronic devices during a test or examination;
 Getting questions or answers from someone else who has already taken a test or examination;
 Turning in work done by someone else;
 Taking a test or examination for another student;
 Writing or providing an assignment for another student.

Plagiarism is another form of academic dishonesty. All FEU students are expected to turn in work that is a product of their own efforts, study and
research. Thus, copying work of others (in whole or in part) and claiming it as one’s own is considered an act of plagiarism. A work is also
plagiarized if the student did not properly cite or acknowledge the sources or references for his/her work. One must remember that plagiarism is
identified not through intent but through the act itself. The following are considered acts of plagiarism:
 Repeating someone else’s words verbatim without acknowledgement;
 Presenting someone else’s ideas without acknowledgement;
 Paraphrasing, translating, or summarizing someone else’s ideas without acknowledgement;
 Improperly acknowledging of sources, as with incomplete/imprecise documentation;
 Having one’s work done by someone else or having one’s work substantially revised by someone else.

POLICY ON NON-SOLICITATION OF FUNDS:

All official fees of the University are collected through the Cash Department. Students should not pay any additional fees such as those for
tickets, entrance fees, transportation fees, hand-outs, readings, quizzes or tests to any faculty or staff member of the University.

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

RUBRIC / SCORING GUIDE FOR OPERATIONS STRATEGY

This rubric is designed to make a clear grading system for Operations Strategy by informing the student and teacher, as to what key elements are expected by the
Institute.

Scoring Level
A A- B+ B F

Classroom The student is never The student is very The student is normally The student is The student has
Attendance absent and actively seldom absent and present and tries to sometimes present exceeded the
participates in all class actively participates in participate in some and tries to participate allowable number of
activities. most class activities. class activities. in some class activities. absences and / or
committed a minor/
major offense and has
been sent to the
Discipline Office.

Classroom The student gives The student expresses The student has few The student has very The student does not
feedback insightful some discussion/ discussion /analysis few discussion exert any effort to
discussion/analysis and analysis and asks and questions in class /analysis and contribute to class
asks relevant questions interesting questions questions in class discussions and
to enhance the to improve the class analysis.
learning of the class as sessions.
a whole.

Classroom Presenters are ready to Presenters are ready to Presentation started Presentation started Presentation started
Presentation present way ahead of present ahead of time. on time. Reporters are sometimes late. late. One or more
time. Copies of the Case analysis paper is wearing proper attire. Reporters are not group member is
case analysis have organized. PowerPoint/ video are wearing proper attire. absent. Presenters are
been submitted to the PowerPoint/ video are on cue. Presenters are PowerPoint/ video are still working on the
Professor. PowerPoint on cue. Reporters are somewhat organized. on cue. Presenters are case analysis as the
/video are on cue. wearing proper attire. somewhat organized. presentation is about
Presenters are very Presenters are to begin. Reporters are
well-organized. organized. not wearing the proper
attire. Presenters are
unorganized

Creativity Excellent visual effects, Very good use of visual Good attempt to use Fairly good attempt to The report was
graphs, color and effects, graphs, color visual effects, graphs, use visual effects, prepared in a
language to express and language to color and language to graphs, color and continuous, boring way
ideas, insights and express ideas, insights express ideas, insights language to express with no attempt
conclusions. and conclusions. and conclusions. ideas, insights and whatsoever to make it
conclusions. interesting.

Assignments Brings all assignments, Brings almost all Seldom brings the Seldom brings the Never brings the
Lecture Notes lecture notes, hand- assignments, lecture assignments, lecture assignments, lecture assignments, lecture
Handouts outs, and the notes, hand-outs, and notes, hand-outs to notes, hand-outs to notes, hand-outs to
prescribed textbook the prescribed class and the class and the class and the
Prescribed
every meeting. textbook every prescribed textbook. prescribed textbook. prescribed textbook.
Textbook meeting.

Note: Assignments are due on the date and time designated by the Professor.

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 Far Eastern University - Manila
Institute of Accounts, Business and Finance
Business Administration

COURSE SYLLABUS

DATE OF EFFECTIVITY: 04 DECEMBER 2019

Prepared By: Recommended By: Approved By:

ANECITO C. JUBAC JR. D.B.A CHERRIE MAE F. PERILLO, M.B.A. EARL JOSEPH M. BORGOÑA CPA, LLB
Faculty Program Head –MBA Dean – IABF

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