Pledge Retail PDF

Retail
Industry
The “Tennessee Pledge” is a plan to help Tennesseans
get back to work in a safe environment, restore their
livelihoods and reboot our state’s economy.
Universal Guidelines
For All Businesses
The State is recommending safeguarding protocols for all businesses in Tennessee,
including those that are re-opening and those essential businesses that have remained
open during the Safer at Home order. These safeguarding protocols are based on the
recommendations of the CDC and OSHA. To support the Pledge for Tennessee, all
employers and employees should take steps to reopen safely, help other industries be able
to open more quickly, and help Tennessee remain healthy and open for business.
Employers
• Screen all employees reporting to work for COVID-19 symptoms with the
following questions:
o Have you been in close contact with a confirmed case of COVID-19?
o Are you experiencing a cough, shortness of breath, or sore throat?
o Have you had a fever in the last 48 hours?
o Have you had new loss of taste or smell?
o Have you had vomiting or diarrhea in the last 24 hours?
• Temperature screening employees:
o Best practice: employers to take temperatures on site with a no-touch
thermometer each day upon arrival at work.
o Minimum: Temperatures can be taken before arriving. Normal temperature
should not exceed 100.4 degrees Fahrenheit.
• Direct any employee who exhibits COVID-19 symptoms (i.e., answers yes to any
of the screening questions or who is running a fever) to leave the premises
immediately and seek medical care and/or COVID-19 testing, per CDC guidelines.
Employers should maintain the confidentiality of employee health information.
• Implement workplace cleaning and disinfection practices, according to CDC
guidelines, with regular sanitization of high-touch surfaces at least every two hours
• Mitigate exposure in the workplace by implementing social distancing guidelines
and modify scheduling
• Allow employees to work from home as much as possible
• Plan for potential COVID-19 cases, and work with local health department officials
when needed (e.g., monitor and trace COVID-19 cases, deep clean facilities)
• Covered employers and employees should be aware of the provisions of the
federal Families First Coronavirus Response Act, which allows for paid sick leave
1
or expanded family and medical leave for specified reasons, such as for self-
quarantining or seeking a medical diagnosis for COVID-19 symptoms
• Update the Employee Illness Policy to include the symptoms of “COVID-19” or
create a COVID-19 specific policy. All staff should sign the policy, and the policy
should be posted for confirmation
• Limit self-service options (customer samples, communal packaging,
food/beverages, etc.)
• Post extensive signage on health policies, including the following documents in
the workplace to help educate building occupants on COVID-19 best practices:
o CDC guidance to stop the spread of germs
o CDC guidance on COVID-19 symptoms
Employees
• Stay home when feeling ill, when exposed to COVID-19 (e.g., positive household
member case), or if diagnosed with a confirmed case of COVID-19. Employees who
are particularly vulnerable to COVID-19 according to the CDC (e.g., due to age or
underlying conditions) are encouraged to stay home
• Increase hygiene practices—wash hands more frequently, avoid touching face,
practice good respiratory etiquette
• Wear a cloth face covering (not an N-95 or medical mask, which should be
reserved for healthcare workers) while at work and in public to help protect
against the spread of the virus
• Practice recommended social distancing to the greatest extent possible -
“Further is safer”
• Abide by guidelines established by employer, which may include the use of
gloves, social distancing practices in the workplace, and increased sanitation
Businesses should follow guidance issued by the Centers for Disease Control and
Prevention, as well as any applicable federal or regulatory requirements. In addition to
these general guidelines for all Tennessee employers and employees, each employer and
employee should refer to their industry-specific guidance, as set forth on the following
pages. These industry-specific safeguarding protocols have been created with the input of
private sector working groups in partnership with the Economic Recovery Group. Protocols
are subject to change and may be released on a rolling basis. Companies doing business in
Tennessee should follow Tennessee guidance and best practices outlined in this document.
2
Retail Industry
Safeguarding Guidance
In addition to strict adherence to CDC guidelines, the State recommends retail industries
put into place an assortment of measures to protect consumers and employees, including:
Employee Protection
• Staff should wear face coverings (not N-95 or medical masks, which should be
reserved for healthcare workers) and other personal protection items as
recommended by the CDC
• Provide training on personal protective equipment based on CDC guidelines
• Provide a sanitizing station such as a wash basin with soap and/or bottle of hand
sanitizer
• Stagger shifts, breaks, and meals, in compliance with wage and hour laws and
regulations, to maintain social distancing
• Provide regular updates and training for employees about personal COVID-19
mitigation and store safeguards based on CDC guidelines
• Require all employees to report any illness to supervisor and require notification of
COVID-19 positive case in employee’s household
• Prohibit congregating in break rooms or common areas and limit capacity of such
areas to allow for safe social distancing minimum of 6 feet whenever possible
Consumer Protection
• Limit the number of customers inside a store at a given time, excluding employees
and representatives of third-party delivery companies, to 50 percent or less of store
occupancy based on Tennessee’s Building and Fire Code
• Customers should wear face coverings inside the store
• Consider dedicated shopping hours or appointment times for the elderly, medically
vulnerable, and health care workers
• Establish one-way aisles and traffic patterns for social distancing
• Increase curbside, pickup, and delivery service options to minimize contact and
maintain social distancing
• Assign dedicated staff to prompt customers regarding the importance of social
distancing
3
• Add social distancing “reminder” signs, personal stickers, floor decals, and audio
announcements
Business Process Adaptations

• Establish enhanced cleaning protocols that follow CDC guidelines including
sanitizing shared resources (such as carts) after each use, and sanitizing all high
traffic / high touch areas (such as counters check-out lanes, keypads, break rooms,
dressing rooms, rest rooms) every two hours and when visibly dirty
• Use a clearly designated entrance and a separate clearly designated exit to maintain
social distancing
• Use plastic shields or barriers between customers and clerks at service counters,
and clean them frequently (every 2 hours and when visibly dirty)
• Adjust store hours to allow time for enhanced cleaning
• Prohibit the use of reusable bags (reusable bags may carry COVID-19)
• Suspend the sampling of food and personal hygiene products
• Task management-level employees within a store to monitor compliance

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