FTC Safeguards Rule

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FTC SAFEGUARDS

RULE
Gramm-Leach-Bliley Act
Effective 5/23/2003
Introduction
 The purpose of the FTC Safeguards Rule is to:
 Ensure the security and confidentiality of customer

information.
 Customer information is defined as any record

containing nonpublic personal information such as a


social security number, whether in paper, electronic,
or other form, that is handled or maintained by or on
behalf of VCU or its affiliates.
 Protect against any anticipated threats or hazards to the

security or integrity of such records.


 Protect against unauthorized access to or use of such

records or information that could result in substantial


harm or inconvenience to any customer.
 This Rule is governed by the Federal Trade Commission and
is required by the Gramm-Leach-Bliley Act that was signed
into law by President Clinton on November 12, 1999. Go to
http://www.ftc.gov/privacy/glbact/ for more information on the
Gramm-Leach-Bliley Act.
Standards for
Safeguarding Customer
Information
 The goal of Virginia Commonwealth University is to
eliminate unacceptable risks in order to safeguard
customer information and protect the confidentiality
and privacy rights of its customers.
Protected Customer
Information
 The privacy rule limits the use and disclosure of customer
information. View the Family Educational Rights and Privacy
Act (FERPA) at this website:
http://www.students.vcu.edu/rg/policies/rg7privy.html
 “Use” refers to what is done with the protected information,
such as nonpublic information, within VCU.
 “Disclosure” refers to what is given out to an external entity
for use outside of VCU.
 Covered Entities:
 Non directory information such as social security
number, grades, schedules, GPAs, bank account
numbers, ID numbers, and academic standing.
Practical Tips for
Safeguarding
Customer

Information
Do not leave confidential data unattended or visible by others.
 Shred and never recycle documents containing confidential customer information such as a
social security number.
 Secure all daily work in locked file cabinets or drawers
 Protect secured areas – lock all doors, and never loan your key.
 Talk quietly when discussing confidential or private information with a customer.
 Avoid the use of names or other identifying information whenever possible.
 Sensitive information should not be sent to remote printers or photocopiers where access is
uncontrolled. Nor should it be faxed where the physical security of the receiver is unknown.
 Include a confidential statement on your fax transmittal sheet that information sent to the
incorrect destination be destroyed, and requesting notification to the sender of such errors.
 Do not dispose of documents containing nonpublic information in wastebaskets, or
recycling bins; instead, shred or otherwise destroy before discarding.
 Sensitive information should never be left on voicemail, or answering machines.
 Avoid using nonpublic information via e-mail.
 Use password-activated screensavers.
What This
Means
 VCU should safeguard customers information by adhering to
the following policies and guidelines:
 Federal Educational Rights and Privacy Act (FERPA) -

http://www.students.vcu.edu/rg/policies/rg7privy.html
 State and University policies on Records Retention and

Disposition -
http://beech.vcu.edu/das/info.nsf/pages/record.htm
 University Information Technology Policies and

Guidelines - http://www.at.vcu.edu/ovp/policies.html
 VCU Financial Policies -

http://www.vcu.edu/finance/finpolicies/policy.htm
 State of Virginia Information Technology Policies and

Guidelines -
http://www.dhrm.state.va.us/hrpolicy/policy/pol1_75.pdf
 Payroll Services Guidelines and Polices -

http://www.hr.vcu.edu//payroll/index.htm
Comments/Questi
ons
 Please forward any comments or questions to
the Safeguard Coordinator, Anjour B. Harris, at
abharris@vcu.edu, or P.O. Box 842520.

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