DEVYANI INTERNATIONAL LTD

Organizational Change & Development

Ahmad Shekeb Abbasy 2019008438
Eesha Sharma 2019008102
Kanu Priya 2019006241
Mohammad Yasin Saedi 2019000739
Puneet Sharma 2019002289
Varsha Khatana 2019007230
Reporting Structure of Position
Here we are talking about the reporting structure of FFMCG company name Devyani
International Ltd.
So as per the organizational structure
 MD is the most senior person in the company.
 GM (General Manager) has to report to the MD.
 Now all four senior manager has to report the General Manager.
 Than the assistant manager has to report senior manager.
 After that all the workers or the trainees has to report to the assistant manager.

1. Managing Director Job Profile

Managing Director is a professional responsible for the successful leadership and management of
company's business. Managing Director supervises and stirs all company's operations, people
and ventures in order to maintain and grow business.
In order to attract Managing Director that best matches your needs, it is very important to write a
clear and precise Managing Director job description.

1. Responsibilities Of A Managing Director

 Give strategic advice and report results and findings to chairman and board members.
 Keep all relevant stakeholders informed of developments online with company’s
objectives.
 Manage resources, including the attracting, hiring and retention of personnel.
 Ensure employees move in the same strategic direction to achieve its mission.
 Create and report on business plans, monitoring its efficacy and progress.
  Remain close to all stakeholders including the chairman and board members, staff,
clients, key-decision makers and external service suppliers.
 Research and implement new initiatives to drive revenue, lower operating costs while
maintain quality products that are competitive, all while delivery excellent customer
support.
 Continuous monitoring of the annual budget and ensure that revenue/sales targets are
met.
 Manage and report on the effective implementation of a marketing strategy to maintain
market relevance and promote products and services to increase sales.
 Manage key personnel, clients and service providers.
 Maintain the quality of products, services, customer support and level of service in line
with service level agreements and other retention strategies.
 Promote the wellness of staff and implementing policies in line with labor legislation and
health and safety guidelines to create a diverse and positive working environment.
 Preparation of annual reports and attending/presenting at board meetings.

2. General Manager Job Description

Duties for the General Manager will include allocating budget resources, formulating policies,
coordinating business operations, monitoring and motivating staff, managing operational costs,
ensuring good customer service, improving administration processes, engaging with vendors,
hiring and training employees, identifying business opportunities, and monitoring financial
activities. Your entrepreneurial spirit and vision in directing business functions will assist our
organization in maintaining relationships with clients, generating new business, increasing staff
productivity, improving service, ensuring sustainability, and meeting business objectives.
The successful candidate for this role should possess excellent communication skills, superior
knowledge of business functions, exceptional budgeting and finance skills, and strong leadership
qualities.

 Responsibilities Of General Manager

Purpose of Job
The General Manager for the FMCG Division will have a key leadership role within the group
which will involve managing the supply chain and distribution across the country. The GM will
lead and develop the local distribution workforce, as well as develop good relations with current
and potential clients.
Reporting to the Managing Director, the General Manager will form part of the senior team at
KKK & Co., and will therefore need to think strategically, financially and operationally.
Overall, the GM will ensure a smooth flow of high-quality product import, delivered efficiently
within a set budget, across geographical muti-sites. Vital to business success, the packing
operation functions and distribution requires constant monitoring for cost effectively, reducing
waste and maximizing profitability.
The General Manager will also be involved in developing new sales leads, improving
procurement methods and exploring new business opportunities, as well as marketing the current
portfolio.

Core Tasks
 Provide leadership and vision by assisting the board and staff with the development of
long range and annual plans, and with the evaluation and reporting of progress on
strategies;
 Formulate and execute company’s strategic plan;
 Establish and lead execution of operation strategy;
 Set and achieve key performance targets for: sales, delivery, cost, expenses and other
measurements of operational performance;
 Identify, create, and develop new market opportunities, taking the lead on constructing a
robust and successful business proposal that secure new deals, contracts and long-term
relationships;
 Support and lead company products sales, growth and continuous cost & quality
improvements in the business;
 Manage all sales related activities covering setting and strictly monitoring of sales targets
and ensures accurate delivery of products in all sales channels;
 Ensure timely collection of company’s money from the market. Develop plan to
minimize expiry products from the market;
 Minimizes sales returns/damaged goods and short expiry goods by monitoring returns,
developing a depletion plan and avoiding overstocking the points of sales;
 Able to devise and implement plans to mitigate the risk for smooth process;
 Timely update and present competitors’ activities and provides market feed-back on new
products, prices changes, new launches, etc. to the top management

3. Assistant General Manager

The Assistant General Manager should be experienced in a supervisory role, and be able to
confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate
business objectives. The AGM must be able to competently perform duties in the absence of the
General Manager.
To be a successful Assistant General Manager, you should eagerly participate in educational and
training opportunities. The AGM must be able to motivate and positively influence staff,
especially during times of low morale. A top candidate for this position must have strong
leadership and organizational skills. The AGM should be firm, but also approachable.

 Responsibilities Of Assistant General Manager

 Act as liaison between front-line employees and the general manager
 Work in tandem with team members and provide training and correction as necessary
 Monitor store inventory and report any needs to the general manager
 Respond to and resolve customer complaints and comments as needed
 Work closely with Account Managers and Channel Managers to ensure achievement of
desired distribution & visibility objectives & speed to shelf
 Manage order forecast accuracy and ensure inventory management objectives are met.
Includes driving efficiencies in market hygiene and obsolescence.
 Do trade visits to understand Market dynamics, gaps & opportunities
 To lead the sales team to ensure top class implementation of key promotional activities
 Prepare monthly reports and business reviews for clients, Involve in competitive
monitoring and market analysis

4. Accounting Manager Job Profile

In general, accounting managers are responsible for tracking, monitoring and evaluating day-to-
day accounting tasks and activities. These task are essential to ensure company's performance
and success. For that reason, Accounting Mangers are one of the most demanded labor force.
In order to attract Accounting Manager that best matches your needs, it is very important to write
a clear and precise Accounting Manager job description.

 Accounting Manager Job Description

We are looking for a reliable accounting manager to join our team! As an Accounting Manager,
you will supervise, monitor and evaluate all day-to-day accounting activities. In addition, you
will be establishing financial status by developing and implementing systems for collecting,
analyzing, verifying and reporting financial information.

 Responsibilities Of Account Manager

 Generate sales among client accounts, including upsetting and cross-selling
 Operates as the point of contact for assigned customers
  Develops and maintains long-term relationships with accounts
 Makes sure clients receive requested products and services in a timely fashion
 Communicates client needs and demands to employer company
 Forecasts and tracks client account metrics
 Manage projects within client relationships, working to carry out client goals while
meeting company goals
 Identifies opportunities to grow business with existing clients
 Coordinate with staff members working on the same account to ensure consistent service
 Collaborates with sales team to reach prospective clients
 Service multiple clients concurrently, often meeting deadlines
 Keep records of client transactions

5. HR Manager
To us, an HR Manager is the go-to person for all employee-related issues. This means that your
HR Manager duties will involve managing activities such as job design, recruitment, employee
relations, performance management, training & development and talent management.
The job of HR Manager is important to business success. People are our most important asset
and you’ll be the one to ensure we have a happy and productive workplace where everyone
works to realize our established mission and objectives. Promoting corporate values and shaping
a positive culture is a vital aspect of a complete HR Manager Job description and specification.

 Responsibilities Of HR Manager

Duties
• Lead as key business partner to senior leaders and managers to optimize employee engagement,
team development, and organization effectiveness
• Lead recruitment efforts with a focus on bringing in diverse talent and building a talent pipeline
• Drive key HR strategies and initiatives to support business strategic and operational goals
• Manage key HR processes, including annual salary planning, compensation, bi-annual
performance feedback cycle, leadership development review, employee training and
development, and employee relations
• Lead multi-site HR team to effectively meet and exceed customer expectations and drive
continuous improvement.
• Conduct timely investigations, prepare documentation and make appropriate recommendations
Ensure compliance with applicable employment laws and company policies
Essential Responsibilities
• Lead team HR professional team
• Lead client organizations in the development of the annual reviews, organization structure
development, job design, staffing, compensation, and organization change / effectiveness
• Partner with business leaders on multiple human resource issues including; policies, legislation
processes and practices; evaluation / development of personnel, annual reviews, and
compensation plans
• Responsible for implementation of process improvement including; leading change initiatives,
planning, facilitation, staffing, pipeline and talent development
• Provide leadership for the development and execution of organizational vision and structure
• Work with leaders and employees to establish and maintain a positive work environment,
encouraging the full use of diverse talents and abilities
• Act as an employee advocate and drive various corporate and division business initiatives
• Identify recruiting needs, develop pipeline of qualified candidates,
• Drive HR processes such as; e-HR dashboard, annual HR review ,organizational effectiveness,
and performance management
• Responsible for investigations, conflict resolution, employee communications, and
management coaching

6. HR Assistant Job Profile

An HR Assistant is expected to be a conceptual thinker with superb organizational and time
management skills. You must be reliable and should accurately follow instructions with the
ability to multitask and acclimatize in a fast-paced environment.
To ensure success, HR Assistants should display remarkable conflict management and decision-
making skills with a solid understanding of employee relationships, staffing management, and
payroll and benefits administration. Top candidates will be superb at problem-solving, efficient
in scheduling and precise in the recruitment process.

 Responsibilities Of Assistant HR Manager

 Responsible for assisting in ensuring fair and sustainable Industrial relations with
independent responsibility for providing personnel services to various departments and
provide HR support.
 To facilitate implementation of recruitment plan and to ensure that systematic and
continuous managerial training and development is undertaken.
 Enhance, implement and sustain HRM interventions at the Factory, which are in sync
with the overall strategy for ITD.
 To deal with Union delegates / Office bearers in a positive manner and to resolve day to
day grievances / issues raised by them, as also to negotiate on issues with them.
  To help create a positive and proactive work atmosphere through meaningful
interventions like communication, training and development, discussions with union
leaders and key opinion leaders.
 To design and implement training calendar based on identified needs, as well as maintain
and update database of training sources, consultants, institutes, costs etc.
 To create a robust system of maintaining the organization structure in terms of numbers
and positioning against sanctioned strength.
 To ensure the best available pool of talent by constantly monitoring, analysing and
scouting for resources to fulfil the recruitment needs for ITD.
 To represent the company before the conciliation officer in legal cases and disputes - to
deal with misconduct cases and disciplinary proceedings.

7. Front Office Manager Job Profile

Front Office Managers are one of the most important roles in managing office space, improving
customer satisfaction and customer loyalty. Often times they are the first contact with the
customers, and are responsible for making a good impression and improving reputation.
Some of their duties include answering customer questions, offering customer support, guiding
and advising customers, keeping the front office clean and representative, following the agendas
and scripts.
In order to attract Front Office Manager that best matches your needs, it is very important to
write a clear and precise Front Office Manager Job description.

 Front Office Manager Job Description

We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As
a Front Office Manager, you will be responsible for all receptionist and clerical duties at the
front desk of our office.
As the front-line-employee, your role will be extremely important for improving customer
experience and satisfaction. Your goal should always be to make guests and visitors feel
comfortable and satisfied while in our office.

 Responsibilities Of Front Office Manager

 Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms
and informative leaflets)
  Train, supervise and support office staff, including receptionists, security guards and call
center agents
 Schedule shifts
 Ensure timely and accurate customer service
 Handle complaints and specific customers’ requests
 Troubleshoot emergencies
 Monitor stock and order office supplies
 Ensure proper mail distribution
 Prepare and monitor office budget
 Keep updated records of office expenses and costs
 Ensure company’s policies and security requirements are met
8. Food & Beverage Manager Job Profile
A Food and Beverage Manager is a hospitality and tourism professional specialized in
forecasting, planning and controlling the ordering of food and beverages for a hospitality
property. He also manages the finances related to the whole process of purchasing food and drink
for the hotel premises. “Purchasing” includes sourcing, ordering and transporting of F&B.
In order to attract Food and Beverage Manager that best matches your needs, it is very important
to write a clear and precise Food and Beverage Manager Job description.

 Food And Beverage Manager Job Description

We are looking for an ambitious and hardworking Food and Beverage Manager to join our team!
In this position, you will take a lead in forecasting, planning and controlling the ordering of food
and beverages for our hospitality property. You will also be expected to lead your team by an
example.

 Responsibilities Of Food And Beverage Manager

 Organize, direct and evaluate food and beverage service
 Recruitment and training of staff
 Shift scheduling
 Performance management; monitor staff performance and provide feedback
 Purchase and control of inventory
 Monitor revenues and expenses
 Ensure practice of health and safety regulations
 Negotiate supplier arrangements for food and beverage products
 Negotiate with clients for use of facilities for catering, parties, banquets, etc.
9. Housekeeping Manager
A housekeeping manager, or head housekeeper, has overall responsibility for cleaning rooms,
laundering bed linen and maintaining furnishings and other equipment in hotels, residential
homes, hospitals and student accommodation.

 Responsibilities Of Housekeeping Manager

 Training housekeepers on cleaning and maintenance tasks
 Overseeing staff performance on a daily basis
 Checking rooms and common areas, including stairways and lounge areas, for cleanliness
 Schedule shifts and arrange for replacements in cases of absence
 Establish and educate staff on cleanliness, tidiness and hygiene standards
 Motivate team members and resolve any issues that occur on the job
 Respond to customer complaints and special requests
 Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber
gloves
 Participate in large cleaning projects as required
 Ensure compliance with safety and sanitation policies in all areas

10. Professional Captain Job Profile

Captains oversee transportation of passengers or cargo on boats and ships. They are responsible
for following proper safety procedures and keeping track of all goods and people on their
vessels. They must know how to run and fix every mechanical and electrical device onboard.
They also must stay in close contact with the United States Coast Guard about weather
conditions and port procedures, and they must know current maritime laws well.
When you list skills required in your captain job description, you should stress that the top
candidate will have strong interpersonal skills and mediation and negotiation abilities.
Responsibilities of this position include communicating courteously with many different people
in various situations.
Captains also hire, train, promote and fire workers and staff, and they must be aware of
everything happening on a vessel. Review the captain job description template below to better
understand what to include in your own posting.

 Roles and responsibilities of Captain

  Supervise and assist in service when required to ensure that a high level of service is held
and maintained.

 Ensure that the correct service sequences are carried through at all times.

 Train the servers and trainees to maintain on a constant basis the highest possible service
and conduct them in a first-class manner.

 To take orders, serve and supervise.

 To communicate well with the management of the outlet.

 Adhere to all house rules and regulations, hotel policies and values.

 To double check and re assure junior staff of their working duties.

 To conduct him/her in a manner that is expected of a Captain to gain respect from his/her
fellow colleagues and help develop a strong team spirit.

 To evaluate junior staff and refer to the Restaurants management.

11. Steward Job Profile

The Steward will attend to customer needs, assist wait staff, ensure all stations are well stocked,
and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean
floors and food preparation areas, refill supplies, wipe tables, and take out the trash.
To be successful as a Steward, you should be committed to working hard, and have the physical
stamina to be on your feet and moving for the duration of your shifts. You should be friendly and
helpful to customers and have strong team working skills.

 Roles and Responsibilities

 Maintain Cleanliness of all Dining Utensils.

 Maintain Cleanliness of Kitchen and Storage Areas.

 Assist with Food Storage, Rotation and Preparation.

 Maintain High Standards of Personal Appearance.

  Approach Each Customer Encounter with Positive Attitude.

12. Worker Job Profile

We are looking for a hard-working Production Worker to assist in the manufacturing process.
The Production Worker's responsibilities include keeping the production area clean, preparing
machinery and equipment for use, working the production line as instructed, and strictly
following health and safety guidelines.
To be successful as a Production Worker you should be able to work on the production line with
consistent speed and accuracy. An outstanding Production Worker should be able to maintain
production standards and work towards improving productivity without compromising quality.

13. Trainer Job Profile

We are on the hunt for a certified and experienced Corporate Trainer to help our employees
develop their skills and knowledge. Your goal as the Corporate Trainer will be to conduct
informative training sessions, promote company efficiency, and improve the skills of all
personnel.
The ideal candidate should be a great communicator with the ability to effectively describe
complicated ideas to different audiences. You must be highly organized, proficient in time
management, and possess excellent public speaking skills.

14. Trainee Job Profile

We are searching for an enthusiastic self-starter to join our new graduate trainee program. As a
Graduate Trainee, your responsibilities include shadowing various staff members, participating
in learning experiences, attending meetings and workshops, and traveling to other working
environments to gain practical experience. You should keep an accurate record of your time at
the company and be able to pass a competency test at the end of the program.

To be successful as a Graduate Trainee, you should be willing to learn about aspects of the
company that lie outside of your department. An outstanding Graduate Trainee should foster
good relationships with staff members and leave a lasting imprint.
Communication Process
For the knowledge of company or corporate or organizational process of communication, we
must be well versed about the mode or process of communications of organizations or companies
or groups of people in order to coordinate the process of organizations or companies. Joint the
family system is the oldest form of business, activity, possesses many features which are
conducive to the conduct of business by the members as a group. For the family all types of
communications are must. In the same way out of all types of communications, any type of
process of communication in the managerial hierarchical system should be followed
circumstantially. Process of communications in the top level consisted of chairman board of
directors, general managers presidents, Vice President, chief executive officer (CEO), chief
financial officer (CFO) and chief operating officer is highly essential for decisions in functioning
or nonfunctioning of all hierarchical managerial agents for the betterment of the organizations, or
companies along with its staff members and all other members and all people.
Organizational communication is must to carry on the coordination from to level chairman to top
level managing agents in the interests of the organization or the company or its employees and
the consumers at large. As we know, the chairman is top level maker of decisions which are to be
communicated by the formal or informal types of communications. Chairman being a chief
employer of the company explains or informs to the employees the organizational goals; modes
of their achievements and also the interpersonal relationships amongst them. This provides
coordination between various employees and also departments that are by chaired CEOs,
Directors managers and managing agents of the company or the organization. As per the orders
or decisions I in uncoated by the chairman. All managing officials said above are provided
delegated their authorities on the basis of their department of the organization or company to
pass decision or order for the betterment of their department of the germination or company for
the betterment of the company and the employees. So the assisting managerial agents, directors
and CEOs have also the authorities to communicate their decisions of their departments of the
company to chief chairman of the companies and their other higher authorities so every official
of the organization shall be acquainted within the decisions of their coordinator parts of the
decision makers. Thus the communication act as a basis for their coordination in the
organization.
We know that land, labor, capital, organization and courage are the chief elements of enterprise
so organizational of communicated courageous decisions are the pivot for the organization or
company and employees of the organization or company. But due to being master of business
administration student we should follow all types of communications for being an organizational
managerial part for the betterment for organizations or company or society. Chairman, all types
of CEOs, managing directors, directors, chief managers, Managers, assisting managers and
employees should follow up the formal type of communication. Formal communication are the
one which flows through the official channels designed in the organizational chart. It may take
place between superior and subordinate a subordinate and a superior among same cadre
employees of managers. These communications can be oral or in writing and are generally
recorded and field in the office on the basis of technological developments. If organizational
staff wishes to introduce vertical and horizontal communication, they can introduce both vertical
and horizontal communication or either communication as per time and circumstances for the
betterment of the organization or the company and employees vertical communications flow
vertically upwards or downwards through formal channels upward communication refers to the
flow of communication from a subordinate to a superior whereas downward communication
flows from a superior to a subordinate.
We being a student of MBA should follow the horizontal communication on the basis of time,
place and circumstances. Being managerial person informal communication must be followed by
the chief or assisting managerial staff.
In the network communication every superior to his or ones subordinate through a single chain.
In this wheel network, all subordinates under one superior communicate through him only
circular comes in the type of network. In this communication moves in circle. Each person is
able to communicate with any other person freely. There is no restriction.
In inverted vs network a subordinate is allowed to communicate with his immediate superior as
well as his superiors.
Informal communications avoids the formal communication. Informal communication is the
casual and unofficial form of communication for the betterment of organization and employees
because of time place and circumstances.
Grapevine communication involves networking by which each person communicate with the
which in a sequence, gossip also comes in the grapevine communication probability network
involves an individual communication randomly with other individuals.
Cluster network involves an individual communicating with those people who he trusts.
Barriers of communication of those types of communication which bring misunderstanding an on
the managerial off so managerial barred or eradicate staff those wrong communication.

It can be concluded that the all types of communication in the company of organization are must
for the coordination in the company and betterment of company employees and society. All
types of communication bring the transparency in the company for the society. Communication
system removes dishonesty from the company and the company rises like the sun in the society
with silver lining.