Certificate of

LABOR, SHIPPING, AND PROCESSING COSTS

The Limited Warranty does NOT cover any labor expenses for service, repairs, reinstallation, per-
mits, or removal and disposal of the failed water heater, or defective component part(s). All such
expenses are your responsibility.

Limited
Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-
warranty” replacement component part(s), to a convenient delivery point (selected by Rheem)
near the place the original water heater, or original component part(s) is located: such as a local
Rheem water heater distributor. You must pay any local freight charges, including the cost of
returning the failed water heater, or defective component part(s), to a convenient shipping location

Warranty
(selected by Rheem): such as a local Rheem water heater distributor or Ruud water heater distrib-
utor.
Rheem does NOT authorize, recommend, or receive any benefit from any claims processing or
similar fees charged by others to process warranty claims for any Rheem water heater, or com-
ponent part(s). Rheem will NOT reimburse any party for these, or any other, fees not specifically
covered in this Limited Warranty document.

DO NOT RETURN THIS DOCUMENT TO RHEEM. ®

KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.

Name of Owner:___________________________________________________________________________________
Rheem® and Ruud® Water Heaters
Owner’s Address:__________________________________________________________________________________

_______________________________________________________________________________________________

Name of Plumber/
Mechanical Contractor – Installer:___________________________________________________________________

Address of Plumber/
M
 echanical Contractor – Installer :__________________________________________________________________
RESIDENTIAL GAS OR ELECTRIC
WATER HEATERS
_______________________________________________________________________________________________
WITH A 6 YEAR TANK AND 6 YEAR PARTS
Telephone Number of Plumber/
Mechanical Contractor – Installer:___________________________________________________________________ LIMITED WARRANTY
Date of Water Heater Installation:_____________________________________________________________________

Model Number of Your Water Heater:__________________________________________________________________

Serial Number of Your Water Heater:___________________________________________________________________

Rheem Sales Company Inc. Important Telephone Numbers:

Claims Department Rheem Claims Department
1241 Carwood Court (800) 621-5622
Montgomery, Alabama 36117 Rheem Technical Service Department
(800) 432-8373
AP16826-2 (09/14)
 LIMITED WARRANTY k) Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all
For the RHEEM® or RUUD® Residential Gas or Electric Water Heater Models times.
l) Damages, malfunctions or failures caused by subjecting the tank to pressures, or firing rates, greater than those
GENERAL shown on the rating label.
This Limited Warranty is only available to the original owner of this water heater. It is not transferable.
m) Damages, malfunctions or failures resulting from the use of any attachment, including any energy s­ aving device, not
authorized by Rheem.
Rheem Sales Company, Inc. (Rheem®) warrants this Rheem® or Ruud® water heater, and its ­component parts, to
be free from defects in materials and workmanship, under normal use and s­ ervice, for the Applicable Warranty Period. n) Units installed outside the fifty states (and the District of Columbia) of the United States of America.
At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance o) Units removed from the original installation location.
with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. p) Units that have had their rating labels removed. A water heater should not be operated if the r­ ating label is removed.
The replacement water heater must be ­manufactured by Rheem. The replacement component part(s) must be Rheem
authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the o­ riginal HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
unit’s Applicable Warranty Period.
APPLICABLE WARRANTY PERIODS Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-­warranty” (that is,
within the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining the complete model
The Applicable Warranty Periods are six (6) years from the Effective Date for the tank and the component parts if the number, the complete serial number, and the date of original purchase of your water heater and then accessing the
water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family “Warranty Verification” information on the Rheem Water Heater Division’s Internet website (www.rheem.com) or
dwelling, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date". contacting Rheem Water Heaters’ Claims Depart­ment (telephone (800) 621-5622) during normal business hours to
determine if the Applicable Warranty Period has expired.
EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY
If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with
This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Sales
the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local
Company. No one is authorized to make any other warranties on behalf of Rheem. ANY IMPLIED WARRANTIES,
Yellow Pages to assist you. Rheem Water Heaters’ Technical Service personnel are available to assist you – by telephone
INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND
(800) 432-8373 or via our website (www.rheem.com) - in obtaining “in-warranty” service or to answer your questions
THE APPLICABLE WARRANTY PERIODS SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH RESPECT
about the operation or repair of your water heater during normal business hours. Be prepared to provide the plumber,
TO ANY DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL
mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial
OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED. Some states
number, and the date of o­ riginal purchase of your water heater in addition to an explanation of your water heater problem.
do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential
­damages, so the above limitations or exclusions may not apply to you.
If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to component part(s), or a replacement unit with comparable operating features. If government regulations or industry
state. certification or similar standards require the replacement water heater, or replacement component part(s), to have features
We suggest you immediately complete the information on the back of this warranty and retain this Certificate of not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price
Limited Warranty in the event warranty service is needed. Reasonable proof of the date of original purchase of the represented by those required features. If you pay the price difference for those required features and/or to upgrade the
water heater may be required to establish its "in-warranty" status. size and/or other features available on a replacement new water heater, you will also receive a complete new Limited
Warranty (with the full Applicable Warranty Period) for the replacement new water heater.
WARRANTY EXCLUSIONS
This Limited Warranty will NOT cover: Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective c­ omponent part(s).
Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component
a) Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced
heater installation into compliance with local building codes and regulations. must be returned to Rheem in exchange for the replacement component part.
b) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department p­ ersonnel.
building codes/ordinances or good plumbing and electrical trade practices.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem’s
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and m ­ aintain the water option) either the failed water heater (with the rating label and all the component parts intact) or the complete original
heater in accordance with the manufacturer’s instructions provided. rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas m ­ odels) the gas supply the complete serial number of the Rheem or Ruud water heater that replaced the failed unit; and the date the original
line, the venting connection, or combustion air openings or (pertaining to electric models) electric service voltage, water heater failed. You may also be required to provide documentary proof of the failed water heater’s date of original
wiring, or fusing. purchase to establish its “in-warranty” status.
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural • To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the
gas fuel source. defective component part; the complete model number and the complete serial number of the Rheem or Ruud water
f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with heater from which the defective component part was removed; and the date the defective component part failed. You
modified, altered, or unapproved parts installed. may also be required to provide documentary proof or the date of original purchase of the Rheem or Ruud water heater
from which the defective part was removed – or the date of purchase of the part (if it was purchased separately) - to
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like. establish the “in-warranty” status of the defective component part.
h) Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated a­ tmosphere.
Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 1241 Carwood
i) Damages, malfunctions, or failures caused by operating the water heater with an empty, or p­ artially empty, tank Court, Montgomery, Alabama 36117.
(also known as “dry firing”).
j) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum
setting of the operating, or high limit, control.
(CONTINUED ON REVERSE)