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    Blue Prism Interact Use Case Examples

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    zio_nano
    This document provides examples of how digital workers can be used in various use cases: 1. Human-initiated processes where a human manually triggers a process that is then completed by digital workers. 2. Digital worker augmented processes where digital workers help accelerate or augment parts of a human-led process. 3. Digital worker + human augmented processes where a digital worker completes an initial task and returns a result requiring human input before proceeding. 4. External user initiated processes where an external user initiates a process by completing an online form that is then handled by digital workers. 5. Future human-augmented processes where human interaction would be required in the middle or end of a process handled by

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    Blue Prism Interact Use Case Examples

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    zio_nano
    174 views6 pages
    This document provides examples of how digital workers can be used in various use cases: 1. Human-initiated processes where a human manually triggers a process that is then completed by digital workers. 2. Digital worker augmented processes where digital workers help accelerate or augment parts of a human-led process. 3. Digital worker + human augmented processes where a digital worker completes an initial task and returns a result requiring human input before proceeding. 4. External user initiated processes where an external user initiates a process by completing an online form that is then handled by digital workers. 5. Future human-augmented processes where human interaction would be required in the middle or end of a process handled by

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    This document provides examples of how digital workers can be used in various use cases: 1. Human-initiated processes where a human manually triggers a process that is then completed by digital workers. 2. Digital worker augmented processes where digital workers help accelerate or augment parts of a human-led process. 3. Digital worker + human augmented processes where a digital worker completes an initial task and returns a result requiring human input before proceeding. 4. External user initiated processes where an external user initiates a process by completing an online form that is then handled by digital workers. 5. Future human-augmented processes where human interaction would be required in the middle or end of a process handled by

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    174 views6 pages

    Blue Prism Interact Use Case Examples

    Uploaded by

    zio_nano
    This document provides examples of how digital workers can be used in various use cases: 1. Human-initiated processes where a human manually triggers a process that is then completed by digital workers. 2. Digital worker augmented processes where digital workers help accelerate or augment parts of a human-led process. 3. Digital worker + human augmented processes where a digital worker completes an initial task and returns a result requiring human input before proceeding. 4. External user initiated processes where an external user initiates a process by completing an online form that is then handled by digital workers. 5. Future human-augmented processes where human interaction would be required in the middle or end of a process handled by

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    BLUE PRISM

    INTERACT
    USE CASE EXAMPLES

    Commercial in Confidence
    1. Human-initiated Processes

    In some scenarios, an automatically triggered or scheduled process is not possible or desired. This may be because the process is instigated
    “on demand” or because it requires variable input.

    A human worker manually triggers the process (potentially with custom inputs / parameters via a process specific form) after which the case
    passes to the digital workforce to complete a series of automated activities, with no further interaction.
    Example Use Cases:
    • Triggering an ad-hoc report to be executed
    • Instigating an Address Change as an outcome from a customer enquiry

    2 Commercial in Confidence
    2. Digital Worker Augmented Processes

    In this scenario, a human may use a digital worker to accelerate or augment part of a process.

    Example Use Cases


    • A customer service agent using digital workers to gather KYC information during a customer interaction
    • Updating details in a system, based on information gathered during a customer interaction
    • Accelerating the execution of a repeatable task to increase productivity
    • Automate parts of the process at a time without needed to tackle the entire process at once

    3 Commercial in Confidence
    3. Digital Worker + Human Augmented Processes

    In this scenario, the user waits for the digital workforce to do one task and return the result.

    Ideally the solution would be designed in such a way that the user would always be updated, even in the event of an exception.

    Example Use Cases:


    • Exception Handling – Where work is initially kicked off by a human and the digital worker encounters an unknown in
    the process or data it is handling and requires input from a human to proceed
    • Validation – Where work is initially kicked off by a human a digital worker requires authorisation or validation of a
    decision by a human operator for regulatory compliance or other reasons

    4 Commercial in Confidence
    4. External User Initiated Processes

    In this scenario, an external user completes an Interact form to initiate a process.

    Example Use Cases:


    • Customer self-service
    • Remote patient registration – where a patient completes an online form ahead of a visit to the medical facility. The
    digital worker then sends the information to other departments and systems for updating.

    Note:
    ▪ The organization hosting Interact will need to create an Interact account for the external user with appropriate
    permissions
    ▪ The organization will need to follow their corporate guidelines for securing the web server that provides the web
    5 Commercial in Confidence capability for Interact.
    5. Human-augmented Processes (On Roadmap)

    In this scenario human interaction is required in the middle (or at the end) of a process with digital workers handling a series of pre- activities
    and post- activities.

    There is a wide spectrum of scenarios that the human worker might be handling, including:
    Example Use Cases:
    • Exception Handling – Where the digital worker encounters an unknown in the process or data it is handling and requires input from
    a human to proceed
    • Validation – Where a digital worker requires authorisation or validation of a decision by a human operator for regulatory compliance
    or other reasons
    • Escalation – A digital worker needs to escalate to a human colleague as part of a defined process, before the next stage may be
    completed – for example where human insight or judgement is required, or if a step is not automatable for some other reason

    6 Commercial in Confidence

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