LBC Express Inc.

It was previously known Luzon Brokerage Company to which the term LBC was extracted. It is a
courier company based in the Philippines. Luzon Brokerage Company was founded by Carlos Linggoy
Araneta in the 1945 as a brokerage firm. With the help of his sons Juan Carlos, Santiago, and Fernando,
Araneta expanded their family owned business and ventured into an air cargo agent and later as a
forwarding service provider to clients. As a third party shipping provider, the company is responsible for
dispatching shipments via asset-based carriers and arranges shipment space for their customers.

LBC Timeline
1973- The company continue to expand their logistic services and introduced the 24-hour or
overnight delivery services in the country later on.
1985- The first branch of LBC outside the country was established in San Francisco, California,
United States. The company introduced the famous “Balikbayan Box and their money remittance
service to cater to Overseas Filipino Workers (OFW).
1990- The moniker "Hari ng Padala" was earned by the company.
2005- A more convenient solutions like Branch Pick-up and Bills payment were added.
2010- The more secured mail service for personal documents, loose cargo and container load
were introduced.
2013- The company silently re-branded to highlight the emotional side of the business. They opted to
change the old logo to complement the new look and feel of the establishment as well as their slogan
from “Hari ng Padala” to "We like to move it."

2015- They already have 1,020 branches nationwide and in US, Canada, HongKong, Brunei,
Malaysia, Singapore, Japan, Germany, Spain, South Korea and Taiwan.

LBC Services offered

They also have services other than delivery, cargo and logistics.
 Microfinance
 Digital Marketing and Web Commerce- It allows you to set up a customized online
store in www.theSHOP.ph within 5 minutes
 LBC Order and Stock Management System- It provides Nationwide Warehousing
Facilities as well as real time inventory monitoring

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 Publishing and Digital Marketing Services- uses online advertising for other
companies
 Printing Services
 Online Remittance and Bill Xpress
 Wire Transfer

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 LBC Express Inc. Interview

Maizeanne G. Magpili
Team Head / Branch Manager
1. Roles and Contribution: She
a. Manages the operation within the area as well as the agents/manpower.
b. Gives sanctions to the employees that doesn’t follow or break the SOP.
c. Monitors the sales and make sure that the quota will be meet by the team.
d. Maintains the cleanliness of the branch.
e. Make sure that her employees are customer friendly.
f. Motivates the employees to be flexible and hardworking to be subject for promotion.

2. How does the quality affect the logistical operations? Does the concept of total quality how
relevancy when applied to logistics?
They measure the excellence of their service quality are based on the following:
a. Number of Complaints
 If there is a complaint, the company or the branch manager quickly respond to the issue so
that the customer will be restored.

b. Customer Commendations
 Customer commendation is the customer’s review or comment via e-mail on how LBC
provide the service.
c. Repeated Customers
 They can also measure if they provide the quality service if their customers are continuously
patronizing their services.

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3. Discuss uncertainty as it relate to the overall logistical performance cycle. Discuss and
illustrate how performance cycle variance can be control?
The flow of their logistical operations can be control through good communication and
coordination with the different departments. To ensure that they deliver the cargo or products the
customer purchased online for example, they have to make sure that they have the complete and
exact address of the customer and they should follow the step by step logistical process. The SOP
should be followed by the employees.

2GO Group Inc.,

It is founded on May 26, 1949. Eventually, The Aboitiz Transport System was formed by, first,
the breakup of WG&A SuperFerry into SuperFerry and Carlos A. Gothong Lines and then the merging of
SuperFerry with Cebu Ferries and SuperCat fast ferries to form the Aboitiz Transport System. In
December 2010, the former major stockholders of the company, namely Aboitiz Equity Ventures and
Aboitiz and Company Inc. sold their shares to Negros Navigation Co. Inc. (NENACO), for US$105

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million. The equity value included all the logistics and shipping businesses of the company, except its
interest in its joint ventures with the Jebsen Group of Norway.
At the same time, December 2010, Negros Navigation announced that the China-Asean
Investment Cooperation Fund acquired a controlling stake in the company through an equity infusion.
The China-Asean Investment Cooperation Fund is a Netherlands-based, private equity firm wholly owned
and controlled by the Government of the People's Republic of China.[2][4][6] Because Negros
Navigation was a privately held firm the exact amount invested by the Fund was not disclosed.[1] In
short, the mainland Chinese government set up the China-Asean Investment Cooperation Fund, which
then among other investments in the region took a controlling stake in Negros Navigation, which in turn
purchased SuperFerry and related brands and re-branded itself 2GO Group.

2Go Group Inc. Owns:

 29 Passenger and Freight operating vessels
 16, 100 Containers
 2200 Retail Outlets Nationwide
 156, 100 Delivery Points
 55 Warehouses
 72, 500 Palette Positions with 203,100 Square meters
 7000 employees

2Go Group Inc. Subsidiaries

 SuperCat 2GO Travel
 It is the leader in providing first-class service, comfortable cabin accommodation and safe sea
travel.
 2GO Café restaurants
 2GO NMISI
 It is a professional service provider that satisfies the hotel requirements of the Group.
 WRR Trucking Corporation
 It is a wholly owned subsidiary of 2GO Group Inc. It was incorporated on March 25, 2008
primarily to engage in the business of transportation, hauling or forwarding of cargo, freight,
merchandise, goods, and other articles within the lawful commerce of man by means of
trucks, automobiles, both container and closed vans.
 2GO Logistics Inc.
 It is the country’s premier integrated Logistics service provider utilizing its national
warehouse infrastructure and backed by the reach and scale of 2GO Group’s combined
transportation capabilities.
 2GO Scan Asia Overseas Inc.
 It was established 29 years ago to supply hotels and restaurants with high quality dairy
products from Denmark.
 2GO Hapag-Lloyd
 It is a wholly owned subsidiary of the 2GO Group, Inc. and one of the Group’s international
logistics companies. It has been the Philippine agent of the 4th largest shipping line in the
world.

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 2GO Group Inc. Interview

Eloisa Maghirang
Customer Service Representative
1. Roles and Contribution:
a. She accepts the customer’s order and ask them if it is a cargo or a document.
b. She is the one who negotiates with the customer about the service fee.

2. How does the quality affect the logistical operations? Does the concept of total quality how
relevancy when applied to logistics?
a. Customer’s Review
 They have a cheaper service fee compared to other company yet they have fast service as per
the customers.
b. Delivery
 In out of serviceable area, the cargo can be delivered in maximum of 3 days or as scheduled.

3. Discuss uncertainty as it relate to the overall logistical performance cycle. Discuss and
illustrate how performance cycle variance can be control?
In their branch, there is a division of labor so that each employees has different tasks to perform
each day. A good communication and team coordination is the key to the smooth logistical operation.

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 Fast Logistics Company
It caters end to end logistics needs of customers from the point of origin to the point of
destination. It provides a high level of service integration to its multiple clients giving it a definite edge
over its competitors. Under the umbrella of Fast Logistics are Fast Cargo Logistics, Fast Services, and
Fast Distribution.

Fast Logistics Company Timeline

Early Years: The Chongbian Group of Companies was born out of one man’s dream: William L.
Chongbian to have an own ship.
1945: He started with one ship named MV Victorino, after his father.
1949: William incorporated his business and a year later with 15 ships, he was voted as
“Shipping Man of the Year”.
1962: His business continued to grow. His son Victor Chiongbian took over the company.
1979: The Logistics Group started as Cebu Dock Handlers Forwarding Inc.
2001: Fast Distribution Company started its operations.

Fast Logistics Company’s Key Resources

 5,000 employees
 4,224 Drivers and Helpers
 1.2 square meter owned warehouses
 134,500 square meters Leased warehouses
 229 Business Partners

Fast Logistics Company’s Services

 Global Air Charter Operations
- These include charters on various types of Freighter aircraft sourced from a multitude
of Air Cargo Carriers, including Bulk, Narrow-Bodied, and Wide-Bodied Freighter
Aircraft carrying emergency supplies, relief cargo, live animals, vehicles etc., around
the globe.
 International Air Freight
 International Ocean Freight
 Project and Heavy Cargo

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 - They are moving extremely high value, time-critical, and over-weight and over-sized
equipment and machinery in line with a customer’s requirements, including but not
limited to time and cost constraints.
 Overland Transportation
 Warehousing and distribution
- Fast Logistics Cargo manages over 200,000 sq. ft. of warehousing facilities within
the UAE, with all the facilities equipped with the latest machinery which allows the
efficient management of various aspects of the supply chain requirements of our
customers.
 Dangerous Goods Handling
- Commodities classified as Dangerous goods (DG) or Hazardous Material
(HAZMAT) comprise of various chemicals, mixtures of substances, manufactured
products or articles which can pose a risk to people, animals or the environment if
not properly handled in use or in transport.
 Third Party Logistics
- Their goal in 3PL is to give businesses more time to focus on their core business
processes by making their warehouse and distribution efforts easier and more cost
effective.

Fast Logistics Company Interview

Gerald Vincent Tomelden

Data Verifier

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1. Roles and Contribution:
a. He verifies the data about cargo rates.
b. He make sure that the site is earning more revenue than the cost that the company spend.

2. How does the quality affect the logistical operations? Does the concept of total quality how
relevancy when applied to logistics?
The quality of the service can be measured by the following:
a. Number of repeated customers
- If there are lots of repeated customer, that is an indicator that the company provides good
quality of service.
b. No complaints

3. Discuss uncertainty as it relate to the overall logistical performance cycle. Discuss and
illustrate how performance cycle variance can be control?
The Company’s man power is the key to have a smooth logistical process.
References:
LBC Express Inc.
https://www.youtube.com/watch?v=pwTT45g71SM
http://www.lbcexpress.com/?utm_source=Google&utm_medium=Search&utm_content=LBC-has-a-new-
website&utm_campaign=LBC_Website_Launch_March-2016
https://en.wikipedia.org/wiki/LBC_Express

2GO Groups Inc.

http://www.2go.com.ph/IR/Annual-Report/2GO-Annual-Report-2014.pdf
http://www.2go.com.ph/
https://en.wikipedia.org/wiki/2GO_Group

Fast Logistics Company

http://www.fastgroup.biz/
https://prezi.com/7oyw16nykjyz/fast-logistics-company-profile/
http://www.fastlogisticscargo.com/third_party.html