Lumapas, Mathew Emanuel V. BSA-1A English 100 - Ethical Listening

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 7

20160940 – LUMAPAS, MATHEW EMANUEL V.

BSA-1A
ENGLISH 100 – ETHICAL LISTENING

A. In paragraph form, give and explain each of the characteristics of Ethical


Communication.

HONESTY IS KEY

One of the most important ethical qualities in business is honesty. Honesty can
occur in the relationship between employees, such as when one admits a key mistake
instead of trying to blame it on another. Honesty means that employees refrain from
stealing company property, cheating on an expense report, or abusing sick days or
lunch breaks. Honesty can also take place in the customer relationship, such as when a
salesperson discovers he overcharged the customer for service and ensures a refund or
credit is issued.

HAVING INTEGRITY

Ethical workplaces feature employees who demonstrate a high level of integrity.


Integrity involves treating others fairly and with dignity and respect. Supervisors act with
integrity when they treat all subordinates the same in areas such as issuing raises and
promotions and when disciplining acts of misconduct. Employees act with integrity when
they put the organization's interest above their own or refrain from potentially harmful
behavior, like spreading false gossip or playing the game of company politics to their
own advantage.

OPENNESS AND TRANSPARENCY

Truthfulness & honesty is the most core principle of ethical communication. This
means that speaking 99 percent of the truth in a matter - while leaving out one percent
of the facts - is not ethical communication, as omitting any detail (intentionally) changes
the way that a listener will perceive an event. Thus, being 100 percent open and
transparent, and hiding nothing, is key in order for all business relationships - whether
within a business between its members, or with business and their partners, or even
customers - to succeed in the short term and long term.

CONSIDERATION FOR ANY POTENTIAL ROADBLOCKS

When communicating with another party, truly ethical communication entails


considering any potential factor that may influence how the recipient understands - or
receives - the information that is being communicated. If there are any known
roadblocks, then ethical communication principles dictate that the
speaker/communicator utilize whatever means possible to mitigate or attenuate the
roadblocks and ensure that the recipients of the information are able to fully understand
what is being communicated. Several examples are below where roadblocks may
present themselves, resulting in the communicator needing to take steps to attenuate
any potential instances of miscommunication

LANGUAGE USE

Obviously, ethical communication dictates that speakers utilize the language that
listeners understand. It would make little sense to present a business presentation in
English to a non-English speaking Chinese audience. Taking this example further, it
would also be unethical to communicate the information mostly in Chinese, with a
certain section in English, presenting only parts of the data to the Chinese audience.

ACCESSIBILITY TO TECHNOLOGY

In this digital age, some take accessibility to advanced technology for granted.
For instance, while smartphones are readily available, and translation apps are
abundant, not everyone is able to access such applications or platforms. If a business
wanted to present certain pieces of information to an audience while expecting the
audience to translate it into their native language via an application, there may be
confusion. Thus, the ability to access certain technology - and the know-how on how to
use certain applications - may be a roadblock when it comes to ethically communicate
to a particular audience.

B. In paragraph form, give and explain each of the principles of Ethical


communication.

VERACITY

Being honest means communicating what is known to be true to a listener, with


no intent to deceive or present only parts of the truth. It also means being as objective
as possible, that is, not tailoring the story based on what the speaker wants the listener
to believe. Ethical communication should be based on accurate information and facts -
in a word, do not lie.

ACTIVE LISTENING

Hearing someone and listening to them are two different things. In order for


ethical communication to be effective, it is necessary for the recipient to pro-actively
listen to the speaker, and to not just hear what they want to hear, or to hear only parts of
the conversation. This also means asking questions when any point is not completely
understood, for the sake of clarification.Active listening is the opposite of passive
listening, and you have probably experienced this. The person you're talking to might
technically be hearing some of what you're saying, but they're tuned out. Active listening
means listening completely.
SPEAK NON-JUDGMENTALLY

Ethically and concisely communicating means speaking in a non-judgmental


manner with every recipient, negating unnecessary conflict, which typically creates a
breakdown in communication and causes misunderstandings. Unnecessary conflict is
never good for any business, and such conflicts usually result from unethical
communications, with judgmental, accusatory, and overly-critical comments often being
the catalyst for such breakdowns in communication.

SPEAK FROM YOUR OWN EXPERIENCE

Bringing your personal experience into a dialogue with business listeners is


important, providing backup for your arguments with something more tangible. Such a
communication method (experiential communication) paints a complete picture for your
audience and helps to prove your points so that the listeners have a better
understanding of what is being said.

CONSIDER THE RECEIVER’S PREFERRED COMMUNICATION CHANNEL

You risk losing an audience if you use a communication channel that is not
preferred by your intended receiver. To effectively communicate with your listeners, use
the most preferred communication channel, whether that be face-to-face, email,
conference call, phone call, messenger app, etc. Also, when presenting data to a
business audience, be aware of the preferred method of presentation for that business,
whether it be graphs, slides, PowerPoint presentations, etc. Additionally, since body
language is very important, it is often preferred to meet business clients face-to-face.

STRIVE TO UNDERSTAND

While it is important to be proactive in listening, it is important for listeners to also


strive to fully understand what is being said before responding. While asking for
clarification or confirmation of a point is fine, many times questions that listeners pose
have already been answered. Listeners should think about what has been said before
constructing a reply. Reading “in between the lines” is also an important skill that allows
for understanding what isn’t said, but was implicitly said or implied.

AVOID A NEGATIVE TONE

Ethically communicating assumes the speaker will avoid rudeness, be polite and
professional, and have tact. The ethical communicator knows that it’s not only important
what you say, but how you say it. Tone is one of the most critical facets of
communication. A listener may miss the meaning altogether if the tone is wrong, which
can lead to unnecessary confrontations that decrease business productivity.
Controlling one’s tone goes along with self-control, a soft skill that allows one to
know how they wish to reply to a terse business message (for instance) versus the most
effective manner for replying. Essentially, keeping the tone positive or neutral is best, as
the tone of a written message - or of one’s voice - is always picked up by the receiver,
and can alter how the message is received and/or understood.

DO NOT INTERRUPT OTHERS

Allowing others to speak is important for the creation of a civil, effective working
environment. Interrupting others results in misunderstandings and unnecessary conflicts
and a breakdown in workplace communications, which only hinders corporate progress
and creates problems. Interrupting others not only shows a lack of respect, but does not
allow the listener to fully grasp what is being said, which often results in incorrect
assumptions being made. Interrupting others means that your are poor in listening habit
it is to say that by interrupting others is the factor that you are not interested. But not all
interruptions are bad because others interrupt because they want to ask questions. We
should be aware that there is a time for questioning and answering.
RESPECT PRIVACY AND CONFIDENTIALITY

Most businesses should include a clause in their code of ethics defining what is
appropriate when it comes to honoring client and employee confidentiality and privacy.
This can have a wide range of implications, including minimizing workplace gossip, and
mitigating toxic conversations about the private lives of clients and/or personnel.

ACCEPT RESPONSIBILITY

As noted before, a core tenant within any ethical communication framework is taking
responsibility for the actions that result from one’s words, whether it be good or bad.
This includes both short term and long term consequences of one’s communications.
Owning one’s words reinforces the importance of being conscientious about ethical
communication.

C. In paragraph form,  give and explain each characteristics of an Ethical


Communicator.

HONESTY

If it is practiced, it encourages the free flow of important information in the interests


of public.it is always remembered that honesty is the best policy, we should always be
true to ourselves before others because truthfulness leads to righteousness it will
always give the best way solutions in every problems face your fear and be truthful.

CONFIDENTIALITY

Protecting the confidences and privacy rights or employees and customers is the
duty of professional communicators. We should always remember that each one of us
has a privacy to protect and it should always instill to us that when we hear a
confidential things especially in the company we should remember to keep this in your
own because if it is leaked it may bring damage to the company or the person who
gives his/her privacy.

COURTESY

Sensitivity to cultural values and beliefs are crucial for the professional
communicator. It is important to understand your audience and encourage mutual
understanding. Having awareness and knowledge on values will help us to be a ethical
communicator because we observe respect towards others we attain openness to the
point that we should always think before we say.

RESPECTFUL

Values others as an integral part of communication. Respects ideas and feeling of


whom we interact. Respectfulness is one of the key ingredient in attaining effective
ethical communication. It means that you are respecting to every people that you are
facing their thoughts, their perspectives and their characteristics. It means that you
understand them as a person and respect his/her own stand.

You might also like