Scribd Logo
Upload

Welcome to Scribd!

  • 1K views

    A Study On Customer Satisfaction Towards Two Wheelers

    Uploaded by

    MS editzz
    The document appears to be a survey about customer satisfaction with two-wheelers. It contains 14 multiple choice questions about respondents' demographic information, current and previous vehicles owned, reasons for vehicle preferences, satisfaction levels, and opinions on features. The survey aims to collect data on customers' ownership experiences and priorities to help inform the development of two-wheeler features. It closes by thanking participants and requesting their signature and date of completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    A Study On Customer Satisfaction Towards Two Wheelers

    Uploaded by

    MS editzz
    1K views3 pages
    The document appears to be a survey about customer satisfaction with two-wheelers. It contains 14 multiple choice questions about respondents' demographic information, current and previous vehicles owned, reasons for vehicle preferences, satisfaction levels, and opinions on features. The survey aims to collect data on customers' ownership experiences and priorities to help inform the development of two-wheeler features. It closes by thanking participants and requesting their signature and date of completion.

    Original Title

    A study on customer satisfaction towards two wheelers

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document appears to be a survey about customer satisfaction with two-wheelers. It contains 14 multiple choice questions about respondents' demographic information, current and previous vehicles owned, reasons for vehicle preferences, satisfaction levels, and opinions on features. The survey aims to collect data on customers' ownership experiences and priorities to help inform the development of two-wheeler features. It closes by thanking participants and requesting their signature and date of completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views3 pages

    A Study On Customer Satisfaction Towards Two Wheelers

    Uploaded by

    MS editzz
    The document appears to be a survey about customer satisfaction with two-wheelers. It contains 14 multiple choice questions about respondents' demographic information, current and previous vehicles owned, reasons for vehicle preferences, satisfaction levels, and opinions on features. The survey aims to collect data on customers' ownership experiences and priorities to help inform the development of two-wheeler features. It closes by thanking participants and requesting their signature and date of completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 3

    A study on customer satisfaction towards two wheelers

    Demographic information :
    Name : _______________________________ contact no : _____________________________
    City :_______________________ gender : male [ ] female [ ]
    age : below 20 yrs [ ] 20 – 30 years [ ] 30 – 40 years [ ] above 40 years [ ]
    education : illiterate [ ] primary [ ] high school [ ] graduate [ ] post graduate [ ]
    doctorate [ ] if other _________________________
    occupation : ____________________________ income per month : less than 15000 [ ]
    15000 – 30000 [ ] 30000 – 45000 [ ] 45000 & above [ ] unemployed [ ]

    Q1) which two wheeler you own currently ?


    a) Geared bike b) gearless motorbike
    c) gearless moppets ( Honda , scooty , bike )

    Q2) Average distance covered in a month ?


    a) 0 – 100 kms b) 100 – 200 kms c)200 – 300 kms
    d) 300 – 400 kms

    Q3) what price your bike belongs to ?


    a) Less than 30000 b)30000 – 40000 c)40000 – 50000 d)above 50000

    Q4) what is the engine capacity of your bike ?


    a)less than 100 cc b) 100cc to 125cc c) 125cc to 150 cc d) 150cc to 180cc
    e) 180 cc to 200 above

    Q5) which was the last bike used by you ?


    a)hero Honda b)bajaj discover c)tvs apache d)honda bikes
    e)if others ___________________

    Q6) you have collected information above the particulars brand from which source ?
    a)news paper b)tv or radio c)family or friends d)others _________________

    Q7) Experience with your bike


    a)worse b)not satisfied c)good d) satisfied
    Q8) features you want to prefer in the bikes ?
    1) Tyre - a) broad b)narrow
    2) Ignition - a) self start b)kick start
    3) Breaks - a) disk breaks b) normal

    Q9)For what purpose you want to have bike ?


    a) Status b)utility (usage) c)business d) for long journey e)style
    f) if others _____________________

    Q10) what kind of two wheeler would you buy in future ?


    a) Motor bike b)scooter
    c)electric bike d)cant say
    e)not interested
    Q11) how long your using your current vehicle ?
    a)less than 1 year b)1 year – 2 years c)2 – 5 years d)5 – 10 years
    e) above 10 years

    Q12) why do you prefer the particular brand bike ?


    a)price b)promotion c)appearance d)technical features
    e) if others _________________

    Q13) are you satisfied with this vehicle ?


    a) Yes b)no
    If no (reason) ________________________________

    Q14) how often would you take your bike for servicing ?
    a) Monthly once b)1 to 6 months c)yearly once d)above 1 year

    Q15) what do you like in this bike ?


    a) Style b)feature c)dream bike d) if others _____________________

    your opinion towards developing your bike feature


    _________________________________________________________

    signature :
    date :
    thank you …….

    You might also like