Success Factors and Challenges for

E-learning Technologies in the

Namibian Higher Education System:
A case study of the University of Namibia

Bachelor Degree Project in Information Systems

Level ECTS
Spring Term Year 2017

Christoffer Mässing

Supervisor: Eva Söderström

Examiner: Jeremy Rose

1
 Success Factors and Challenges for E-learning Information Systems in
the Namibian Higher Education System: A case study of the University of
Namibia

Christoffer Mässing (c14chrma@student.his.se)

ABSTRACT
Education is one of the deciding factors for poverty alleviation and economic growth.
Governments of developing countries is struggling to meet the demand for qualitative
education and the nation of Namibia is no exception. Namibia is struggling with the
lack of a skilled workforce and the lack of access to qualitative higher education has
been identified as one of the prime causes. ICTs have been identified as a potential
enabler for an increased access and quality of education in Namibia. This study
employed a qualitative approach to examining the success factors and challenges that
applies to e-learning at the University of Namibia (UNAM). The study identified a
multitude of critical factors within 5 different areas: i) Access, ii) User motivation, -
attitude and -awareness, iii) Systematic approach, iv) Evaluation and analytical
challenges, and v) Transforming the education. This rapport will discuss the role of e-
learning at UNAM, the factors that are critical for e-learning at the learning institution
and how this correlate with previous findings made by the scientific community on
similar issues.

Keywords: E-learning; success factors; challenges; developing countries; ICT;

ICT4D; qualitative case study; Namibia; higher education; open and distance learning;
access; user motivation, -attitude and -awareness; Systematic approach; evaluation
and analytical challenges; transforming the education.
 ACKNOWLEDGEMENT
This study was made possible by the University of Skövde, University of Namibia and
the Minor Field Studies scholarship programme funded by Sida.

I would like to thank my supervisors and contacts in both Sweden and Namibia for the
continues support, guidance, encouragement and confidence they gave and showed me
throughout the full duration of the study. I would also like to thank all the individuals
that agreed to be part of this study, the stimulating discussions and the friendship they
extended to me.

I would like to end by thanking my close friend and cousin for lending me his ears when
I was in doubt and needed support, his eyes when I needed an outside perspective to
the words of this support and the lifelong friendship I have had the pleasure of
enjoying.

Thank you.
CONTENTS
1. INTRODUCTION ......................................................................................................1
2. BACKGROUND........................................................................................................ 4
2.1. Information and Communication Technologies (ICTs) ................................... 4
2.2. E-learning .......................................................................................................... 5
2.3. Developing countries ........................................................................................ 6
2.4. Information and Communication Technologies for Development (ICT4D) ... 7
2.5. Related works .................................................................................................... 8
3. CONTEXT OF RESEARCH...................................................................................... 9
4. PROBLEM STATEMENT ...................................................................................... 10
4.1. Purpose ............................................................................................................ 10
4.2. Aims and objectives ........................................................................................ 10
4.3. Contribution ..................................................................................................... 11
4.4. Scope ................................................................................................................ 11
5. METHOD ................................................................................................................13
5.1. Basic research ...................................................................................................13
5.2. Qualitative inquiry ...........................................................................................14
5.3. Research frame.................................................................................................14
5.4. Data collection.................................................................................................. 15
5.5. Data analysis ................................................................................................... 18
5.6. Ethical considerations ......................................................................................19
5.7. Practical considerations ...................................................................................21
5.8. Procedure ........................................................................................................ 22
6. DATA ANALYSIS ................................................................................................... 26
6.1. E-learning in a higher learning institution of Namibia: University of Namibia.
…………………………………………………………………………………………………………..26
6.2. Success factors and challenges ....................................................................... 28
6.3. Comparative analysis: Findings of the study and the findings of the scientific
community................................................................................................................. 37
7. RESULT & CONCLUSION..................................................................................... 40
8. DISCUSSION ..........................................................................................................41
8.1. Sociological-, ethical- and research implications of the study ........................41
8.2. Generalizability of findings ............................................................................. 42
8.3. Strengths and weaknesses of the study .......................................................... 42
8.4. Alternative methodology ................................................................................. 42
8.5. Implications of the pragmatistic inquiry ........................................................ 43
8.6. Future works ................................................................................................... 43
9. REFERENCES ....................................................................................................... 44
 INTRODUCTION

1. INTRODUCTION
Namibia and many developing countries with it suffer from a lack of a qualified
workforce, holding back the country’s progress in for example economic growth and in
bringing all sectors of the population out of poverty (National Planning Commission,
2013; African Development Bank, 2014). Building a qualified workforce requires
political incentives, actions and well-functioning educational platforms. The Namibian
government has made many reforms and investments in the education sector over the
past years, but the demand for qualitative education still outweighs the supply
(National Planning Commission, 2013). Education is one of the deciding factors for
poverty alleviation and economic growth in developing countries (WSIS, 2005;
Motivans, Smith and Bruneforth, 2006; National Planning Commission, 2013; UN,
2015). It’s clear that governments in these countries struggle to meet the demand for
education, in part due to the increasing shortage of teachers; a proposed solution to
this struggle comes in the form of E-learning technologies (UNESCO, 2005). E-
learning technologies refers to the use of information communication technologies
(ICTs) to enhance, support and deliver teaching and learning processes. E-learning is
formally defined as: “…electronically mediated asynchronous and synchronous
communication for the purpose of constructing and confirming knowledge” (Garrison
et al., 2003). The incorporation of information communication technologies (ICTs) in
higher education institutions improve communication; asynchronous and
synchronous learning; increased cooperation and collaboration; cost-effectiveness and
pedagogical improvement (Sife, Lwoga and Sanga, 2007). Unfortunately, the
governments are not the only ones that face challenges in the delivery of qualitative
and affordable education to all eligible students. The E-learning technologies, the
proposed solution, also face challenges in developing countries. Tim Unwin examined
the situation for E-learning in Africa through a survey based on the data from a
questionnaire that was distributed and answered during the year of 2007. Tim Unwin
states that the respondents showed enthusiasm for E-learning in their countries, but
that they also identified many constraints and challenges for the implementation of E-
learning techniques, strategies and practices. Some factors that were mentioned was
cost of implementation, lack of appropriate infrastructure (such as connectivity in rural
areas), training and relevant digital content (Unwin, 2008).
However, the constraints and challenges presented by Unwin almost a decade ago
might not apply today. In fact, the telecommunication market in Africa is one of the
fastest-growing in the world. The International Telecommunication Union reported
that there were 118.43 mobile cellular subscriptions per 100 people in Namibia the year
of 2013 (International Telecommunication Union, 2015). However,
telecommunication does not look the same as in developed countries, the lack of
infrastructure for a fixed cable network in Africa and the slow growth of the same, has
made the Africans user behaviour for communications adapt to this reality and
developed their communication patterns to fit the Circumstances. The African
computer user relies heavily on public access points or cyber cafes instead of using their
own connection and devices, and they are using mobile cellular devices for everyday
communication. The telecommunication companies have reacted to this change of
behaviour and are focusing more on wireless access technologies (The International
Telecommunication Union, 2007).

An educational practice that stands to gain from the shifted focus to wireless access
technologies and where E-learning can make a difference is the practice of Open and

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 INTRODUCTION

Distance Learning (ODL). ODL is formally known as distance education and refers to
educational approaches that eliminate the constraint of the physical presence of
learners. Distance education allows home and independent study at a time and place
of the learners choosing (Oladejo, 2014). The African student’s limited access to brick
and mortar institutions, coupled with the increasing demand for education has
certainly paved the way for ODL. Unfortunately, it lacks capacity for now, in large part
due to the techniques being practiced. These techniques are based on lectures and
guidance over telephone, and course material and assignments that are posted as hard
copies. Tony Bates states that information and communication technologies (ICT) such
as E-learning information systems are being, and can be used to increase the success
of ODL. He concludes that this has been the case in other countries around the world,
but that the developing countries of Africa lacks the necessary ICT infrastructure
(Bates, Aderinoye and Siaciwena, 2008).

The lacking ICT infrastructure that both Bates and Unwin identifies is just one of many
challanges perceived by the scientific community, other challenges includes: lack of
and access to training, information (Raab, Ellis and Abdon, 2001), support from
institutions (Brinkerhoff, 2005), confidence in technology, connectivity (Hussein,
Aditiawarman and Mohamed, 2007), culture and policy (Shraim and Khlaif, 2010).
Further adding to these challenges are the inherent challenge of achieving a successful
E-learning adoption and incorporation for higher education institutions in the context
of a developing country. For example, Andersson identified seven major challenges for
E-learning in her case study of eBit in Sri Lanka: 1) student support, 2) flexibility, 3)
teaching and learning activities, 4) access, 5) students’ academic confidence, 6)
localization of content and 7) attitudes on e-learning (Andersson, 2008).

However, there is higher education institutions that recognizes the possibilities with,
and the value of E-learning. The institutions invest both time and resources in E-
learning and is therefore facing the stated factors that makes success factors and
challenges. One of these intuitions is The University of Namibia. Giving credit to the
possibility of incorporating E-learning into the educational institutions of developing
countries is the increased access to mobile technology paired with the fact that most
universities have access to the appropriate ICT infrastructure to facilitate E-learning
technologies, such as a Local Area Network, internet and computers (Sife, Lwoga and
Sanga, 2007). However, one has to recognize that the challenges and success factors
for E-learning systems in developing countries are unique and are not to be compared
or generalized to the challenges and success factors of developed countries. Jean-Yves
Hamel expressed the importance of a holistic picture and an understanding of the
context in which ICTs is to be adopted and incorporated; when he concluded that:
“…ICTs alone cannot improve peoples’ lives; the use of ICTs needs to occur within
broader strategies that are tailored to make the most use of these tools and techniques
in order to reap their potential benefits for human development.” (J. Hamel, 2010).
Richard Heeks has also recognized this lacking understanding of the context when ICT
projects are designed and implemented; he also concludes that this design-reality gap
as he calls it, often is the cause for the high failure rate of ICT projects and initiatives
in developing countries. Heeks analysis of ICT projects resulted in 7 dimensions that
are crucial and sufficient to understand the design-reality gap that exist for the ICT
project in question. Heeks summarize the seven dimensions by the acronym
ITPOSMO: Information, Technology, Process, Objectives and values; Staffing and
skills; Management systems and structures and other resources (Heeks, 2002a, 2003,
2010).

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 INTRODUCTION

The unique context, success factors and challenges that applies for developing
countries calls for tailor made ICT solutions that takes the milieu and context into
consideration for its design, it is therefore necessary to examine the subject further and
in a greater depth within the context of a developing country. This study’s purpose is
therefor to examine what success factors and challenges that exist for E-learning in the
context of a developing country’s higher educational system. The study is of
importance due to the lacking understanding of the local milieu and context when ICT
projects are designed to be implemented in a developing country, research on the
specific success factors and challenges will therefore shrink the gap between the design
and the reality of a developing country.

The following paragraph is explaining the following disposition of this reports chapters
and what the different sections include:
The background chapter (2) will cover 4 subjects: 1) Information communication
technologies (ICT), 2) E-learning and 3) developing countries 4) Related works. These
subjects are central in the study and are therefore of importance for the reader who
which to fully grasp the study, its results and its findings.
The Context of research chapter (3) will introduce the context of the field work study
of this report. The chapter will cover Namibia, The University of Namibia and the
Ministry of Education.
The problem statement chapter (4) will state the problem that motivated the study and
give the answer to what the study will examine and why the study is of importance. The
problem statement chapter’s structure will be: 1) purpose, 2) aims and objectives, 3)
contribution, and 4) scope.
The Method chapter (5) will cover this study’s purposed and performed method.

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 BACKGROUND

2. BACKGROUND
This chapter will cover the major subjects and fields that are of importance for the
study. Section 2.1 describes the umbrella term information communication
technologies (ICT) and what its meaning is in the context of this research. Section 2.2
describes E-learning and its implication for modern education. The section also covers
challenges and success factors for E-learning in a greater depth. Section 2.3 describes
what a developing country is based on, the factors that define it as such, and what
actions that are being taken to ensure sustained development and a global welfare for
all. Section 2.4 discusses what Information and Communication Technologies for
Development (ICT4D) means and how the application of ICTs can help developing
countries strive towards economic, political and social development. Section 2.5
discusses works and previous research that are related to this study.

2.1.Information and Communication Technologies (ICTs)

The phrase Information and Communication Technologies have been in use since the
60s. The abbreviation ICT was first recognized in a report ordered by the UK
government (Stevenson, 1997). ICT have since been commonly used within a wide
variety of contexts, and the meaning of the term differs depending on the context.
These contexts include: economic development, education, IT, business and personal
usage (Zuppo, 2012). This study recognizes ICT as an umbrella term and is therefore
relying on UNESCOs definition to describe what ICT is: “The term “information and
communication technologies” (ICT) refers to forms of technology that are used to
transmit, process, store, create, display, share or exchange information by electronic
means. This broad definition of ICT includes such technologies as radio, television,
video, DVD, telephone (both fixed line and mobile phones), satellite systems, and
computer and network hardware and software, as well as the equipment and services
associated with these technologies, such as videoconferencing, e-mail and blogs.”
(UNESCO, 2007).
UNESCO is recognizing that ICT are changing the way we live and work. They argue
that ICT are making information-exchange faster, easier and more cost-effective and
that ICTs can be implemented in a number of businesses and fields (Sife, Lwoga and
Sanga, 2007; UNESCO, 2007).

Challenges and Success factors are common factors that are examined when
knowledges regarding how ICTs can and should be implemented in order to achieve
successful adoption of new ICT in an organization. Challenges are defined as factors
that need to be addressed to ensure a good adoption of ICTs in ICT- implementation
and change projects. Challenges also goes under other terms, such as: obstacles and
barriers. Challenges, barriers and obstacles are all factors that can hinder successful
implementation and adoption of ICTs in projects. This rapport will use the term
“challenges” explicitly, this rather than use obstacles, barriers or a mix between the
three. This due to the fact that challenges implies that it is factors that can hinder
implementation projects or introduce difficulties in the adoption, but obstacles and
barriers implies that the factor is fully hindering adoption or implementation of ICTs
in the context in question.
The success factors on the other hand is enabling factors for the types of projects that
were previously discussed. Success factors are important to take into consideration
when designing and conducting ICT projects to ensure a successful adoption and
change (Selim, 2007; Sife, Lwoga and Sanga, 2007; Andersson, 2008; Shraim and
Khlaif, 2010; Bass and Heeks, 2011; Bhuasiri et al., 2012).

4
 BACKGROUND

2.2. E-learning
E-learning is the use of ICT to deliver education and training to learners (Sun et al.,
2008). ICTs that is used effectively by instructors and learners have the potential to
make education more accessible and improve the quality of the education (UNESCO,
2007).
The formal definition for educational technology (E-learning) have changed over the
years; this have been in regards to the technological advancements, and changes in
learner capability (Robinson and Molenda, 2008). This study defines E-learning as the
study and ethical practice of more efficient and qualitative learning with a higher
performance by the creation, usage and management of appropriate ICT processes and
resources. E-learning is aimed to achieve electronically mediated asynchronous and
synchronous communication with the goal to construct and confirm knowledge
(Garrison et al., 2003; Robinson and Molenda, 2008).
The possibilities for ICT in education have made the E-learning market grow
exponentially. Worldwide, it had a growth rate of 35.6% and is now seen as a new
paradigm for modern education. The appliances for E-learning varies from lower-
education to higher education institutions and businesses (Sun et al., 2008). The
adoption and incorporation of E-learning in learning environments are facing both
pedagogical, cultural and ICT related challenges (Andersson 2008; Bates et al. 2008;
Brinkerhoff 2005; Hussein et al. 2007; Raab et al. 2001; Shraim & Khlaif 2010; Unwin
2008). One of the ICT related challenges for E-learning include long term commitment
to the E-learning system in question. The fact is that a lot of online learners tend to
stop using the E-learning system after their initial experiences and little is known to
why this is. But it stands clear that user satisfaction is one of the most important
success factors for information systems (Sun et al., 2008). Learners satisfaction is
therefore a critical success factor in E-learning. Other factors that affect learners
perceived satisfaction include: learner computer anxiety, instructor attitude toward e-
Learning, e-Learning course flexibility, e-Learning course quality, perceived
usefulness, perceived ease of use, and diversity in assessments (Sun et al., 2008). Other
factors that have been examined by the scientific community include: E-learning
acceptance, technology awareness and motivation (Selim, 2007; Bhuasiri et al., 2012).
Bhuasiri et al. also concludes that the changing of the learners’ behavior are
prerequisites for successful e-learning implementations (Bhuasiri et al., 2012).
Advantages of E-learning includes the possibility to overcome the limitations of time
and space with the use of technology (Sun et al., 2008). This trait makes E-learnings
highly suitable to be incorporated into the field of Open and distance learning (ODL).
E-learning based solutions for ODL, formerly known as distance education have made
it possible for ODL to move beyond the print based materials that are reliant on postage
correspondence, to ICT based solutions with instant correspondence over internet and
telecommunication networks (Oladejo, 2014).

The introduction of mobile technologies such as: Notebook computers, Tablet PC,
cellular phones and smart phones adds a new dimension to E-learning that allows the
learner to be truly mobile while accessing their educational resources. The impact
mobile technologies will have on E-learning have been recognized and have resulted
into the introduction of a new term, M-learning. M-learning is of particular interest in
contexts where distance and accessibility is an issue for a lot of learners and where
mobile telecommunication technology is in majority (Georgiev, Georgieva and
Smrikarov, 2004).
The Information age are changing our realities and are forcing educators to
incorporating ICTs into the educational sector. Digital technologies are requiring
5
 BACKGROUND

change in pedagogy and educators are therefore challenged with the introduction of
technologies such as E-learning. E-learning have the potential to drastically change
and improve on the way we educate and learn, but the success of E-learning and the
potential benefits of the same depend greatly on our understanding of the context in
which it will be introduced (Garrison et al., 2003).

2.3. Developing countries

There are no globally agreed upon criteria for what defines a developing country as a
such. The UN makes it clear that the differentiation between developed and developing
countries are intended for statistical convenience only and no judgment about the
countries in questions stage in the development process are passed based on this
classification (United Nations Statistics Division, 2014).
The World Bank made a clear statement of withdrawal from the term in the 2016
edition of World Development Indicators, when the World Bank seized to distinguish
between developed and developing countries in the presentation of its data. The World
Bank is instead classifying countries based on their Gross National Income (GNI) per
capita (World Bank Group, 2016):
• Low income countries had GNI per capita of US$1,025 or less.
• Lower middle income countries had GNI per capita between US$1,026 and
US$4,035.
• Upper middle income countries had GNI per capita between US$4,036 and
US$12,475.
• High income countries had GNI per capita above US$12,476.
The World Banks classification can be misleading due to inequality in the income of
the population in the classified country, two countries with the same GNI per capita
can end up having different human development outcomes. UN created the Human
Development Index (HDI) to emphasize that people and their capabilities should act
as the criteria for evaluating the development of a country. The UN also emphasizes
that economic growth alone isn’t enough to assess the development of a country. The
HDI is the geometric mean of normalized indices for the 3 dimensions that are
measured to establish the HDI for a specific country. The 3 dimensions is as follows: 1)
long and healthy life, 2) knowledge and 3) A decent standard of living. The indices used
to measure the dimensions are: 1) Life expectancy index, 2) Education Index and 3)
GNI index (UNDP, 2015). This study defines a developing country as a country or a
sovereign state with a low HDI relative to other countries.

On September 25, 2015, the UN formally adopted the 2030 agenda for sustainable
development. The agenda presents a new set of global goals that applies to all member
states of the UN, the goals are known as the Sustainable Development Goals (SDGs).
The 17 SDGs and 160 goals build upon the Millennium Development Goals that were
adopted in 2000, but have a far wider scope and are far more ambitious in comparison.
The SDGs focus on 5 themes: 1) people, 2) planet, 3) prosperity, 4) peace and 5)
partnership (World Bank Group, 2016). Sustainable development, is the will to
improve everyone’s quality of life, it means to have a different vision of the world. What
it means to be improving on the quality of life differs from one country to another, but
the SDGs is the realization that no single institution, region or individual will be able
to attain this alone (UN, 2015).

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 BACKGROUND

2.4. Information and Communication Technologies for

Development (ICT4D)
ICT4D is a term that summarize the field which focus on the understanding of how
ICTs can be used to help the poor and marginalized people; communities and nations
of the world to bring a difference to their life’s (Heeks, 2008, 2009; Unwin, 2009).
ICT4D research have shown that ICTs can contribute to poverty reduction and
development. A common question regarding the scientific, monetary and development
focus on ICT4D; is whether or not marginalized people who is living in poverty with
risk for starvation will choose technology over bread, and if the resources that are spent
on ICT4D would not be spent better elsewhere? Waldburger and Weigel, discussed this
issue and concluded that: “The issue is, whether we accept that the poor should, in
addition to the existing deprivation of income, food and health services, also be
further deprived of new opportunities to improve their livelihood. The strategic choice
is whether to accept the rapidly growing gap caused by a very asymmetric
architecture of opportunities or whether to use ICT in a creative manner to level the
playing field in economic, social, cultural and political terms.” (Weigel and
Waldburge, 2004). So, the question is not whether or not ICT should be provided to
the poor and marginalized, but how we should achieve this in a way that make ICT
affordable and available to the whole world, and that is the issue that the researcher
within the ICT4D-field is attempting to address and solve.

ICT4D has, just as the web and other ICT technologies had distinct phases that all had
different focus, technology, utility, function, issue and sophistication. Richard Heeks
have examined the phase change further. He presented and summarized his conclusion
of ICT4D 3 different phases as shown in Figure 1 (Heeks, 2008, 2009):
Issue/phase ICT4D 0.0 (1960s ICT4D 1.0 (mid- ICT4D 2.0 (mid-
– mid-1990s) 1990s – mid-/late- /late 200s
200s) onwards)
Iconic PC database Telecentre Mobile phone
technology
Key application Data processing Content Services &
production
The poor Who? Consumers Innovators &
production
Key goal Organizational MDGs Growth &
efficiency (Millennium development
development
goals)
Key issue Technology’s Readiness & Uptake & impact
potential availability
Key actor Government Donors & NGOs All sectors
Attitude Ignore  isolate Idolise  integrate Integrate 
innovate
Innovation Northern Pre-poor  para- Para-poor  per-
model poor poor
Dominant Information Informatics / Tribrid of CS, IS
discipline systems development and DS
studies
Dominant Modernization Human Development 2.0
paradigm development

7
 BACKGROUND

Figure 1: Adopted from the figure: “Summary of ICT4D phases” (Heeks, 2009).

2.5. Related works

Previous and related works have focused on challenges for e-learning in developing
countries (Sife, Lwoga and Sanga, 2007; Andersson, 2008), general success factors for
e-learning (Selim, 2007; Sun et al., 2008) and success factors for e-learning in the
context of developing countries (Hussein, Aditiawarman and Mohamed, 2007;
Bhuasiri et al., 2012).
More common is works that have focused on ICT in developing countries; a wider scope
that is known as ICT4D, this scope includes: e-learning, e-governance, e-health, e-
waste management etc. (Heeks, 2002a, 2002b, 2009, 2010, 2012; Slater and Tacchi,
2004; Weigel and Waldburge, 2004; Thompson, 2007; J.-Y. Hamel, 2010; Heeks,
Subramanian and Jones, 2014).
All of the discussed work is acknowledging that ICTs is as an important driver that can
play a key role in poverty reduction and continues development in developing
countries. One more common conclusion is that more works need to be published
within the subject of ICT4D.
To find qualitative research works on e-learning in developing countries that have
included a field study in the context of research is rare (Hussein, Aditiawarman and
Mohamed, 2007; Andersson, 2008); to find works who have done this while looking at
both success factors and challenges is even more rare or up to this date non-excitant.
This study aims to fill this gap while contributing with knowledge to the ICT4D field.
The difference from the previously discussed works, is that this study aims at
performing an qualitative field research study, where the researcher looks at both
challenges and success factors; the researcher is therefore not making any judgment
regarding the success or failure of the case in question, but are instead examining the
case from both perspectives in trying to identify critical success factors and challenges
for E-learning in developing countries in a way that is not affected by the researchers
bias or hypotheses regarding the subject of research.

8
 CONTEXT OF RESEARCH

3. CONTEXT OF RESEARCH
The data collection of this study was in major part performed through a field work
conducted in Namibia.
Namibia is a country in Sub-Saharan Africa with a population of 2.3 million. Namibia’s
HDI for 2014 was 0.628, this value put the country in the medium human development
category and position it at 126 out of 188 countries and territories. Namibia is enjoying
a continues increase of the country’s HDI value, between 1990 (The year of the
Namibia’s independence) and 2014 it have had an 8.6 percentage increase, from 0.578
to 0.628 (UNDP, 2015). The increased HDI value is part due to political stability and
sound economic management, this has in turn helped alleviate poverty and increased
economic growth. Namibia has enjoyed a strong and sustained period of growth since
2010. Job creation, however, has not accompanied the growth. This is part in due to
the limited demand for unskilled labour. The limited demand lead to high
concentration of labour in self-sustained agriculture that stands outside of the national
economy. Policy initiatives for a more inclusive economy include improving the access
to and quality of education beyond primary school (African Development Bank, 2014,
2017; The World Bank, 2016). The lack of qualified and adequately skilled labor force
in Namibia have motivated big governmental investments in education. The
educational sector has received the largest share of the national budget, averaging over
23 percent between 2010-2014. However, the education is despite the investment still
plagued by poor quality education outcomes across all segments, and the investments
have yet to resulted in the skilled workforce Namibia so desperately needs (African
Development Bank, 2014). Namibia’s development plan interim progress report no. 4
(NDP4) identifies education as the distinct enabler for improved quality of life and
addressing the labor markets skill mismatch. However, NDP4 also stresses the
challenges that persist for education in Namibia: poor school management, lack of
motivation among many educators, poor physical learning environments, slow roll-out
of early childhood development, poverty, malnutrition and high levels of domestic
violence (National Planning Commission, 2013). The Ministry of Education are tasked
with realizing the national vision for education in Namibia as stated in the NDP4
(Ministry of Education, 2017).

University of Namibia (UNAM) is the largest and leading higher education institution
in the country. It’s currently capable of supporting a student population of 19,000
(UNAM, 2017a). UNAM are consisting of eight faculties. One of these eight is the
faculty of education. The faculty have a total student number of 5284, this number is
including distance and post-graduate students. The faculty provide a media center with
a well-equipped computer laboratory where education-students are trained in the
integration of ICT in their teaching and learning. The media center also offers facilities
where students can create innovating instructional resources to be used in their
teaching (UNAM, 2017d). The center for open, distance and eLearning (CODeL) was
established when the Center for External Studies and center for eLearning and
Interactive Multimedia was merged in 2016. CODeL was established in order to
contribute to UNAM’s vision and mission: “to ensure greater access to Higher
Education and equity for students from various educational and social
backgrounds”(UNAM, 2017b). The E-Learning section of CODeL is responsible for
development of E-learning content and solution to provide flexible and accessible
learning, anywhere, anytime (UNAM, 2017c).

9
 PROBLEM STATEMENT

4. PROBLEM STATEMENT
Improving the quality of life implies a change in learning. UNESCO’s Director-General
Koïchiro Matsuura expressed this by stressing that: "Education – in all its forms and
at all levels – is not only an end in itself but is also one of the most powerful
instruments we have for bringing about the changes required to achieve sustainable
development." (UNESCO, 2005).
Namibia and a lot of other developing countries with it; is facing a lack of teachers and
lacking education. The lacking resources and quality in the educational system is
resulting in a lack of qualified and skilled workforce. This lack of an educated and
skilled labor force is creating a bottleneck for the developing countries continuous
development, and strive towards independence and prosperity (National Planning
Commission, 2013; African Development Bank, 2014). Education is therefore
identified as one of the primary enablers for poverty alleviation, economic growth and
continued development for developing countries (WSIS, 2005; Motivans, Smith and
Bruneforth, 2006; National Planning Commission, 2013; UN, 2015).
ICT in education (E-learning) have been proven to result in a improved
communication; asynchronous and synchronous learning; increased cooperation and
collaboration; cost-effectiveness and pedagogical improvement, without being
constraint by time and space (Sife, Lwoga and Sanga, 2007). E-learning is therefore a
prime candidate for addressing problems that educational systems are plagued with,
such as: low-quality, lack of teachers and students who have problem with educational
accessibility. However, ICTs alone can’t address all these problems, there is a need for
a more holistic picture that cover adaption of the ICT project design to the specific
context and strategies for adoption and incorporation of the ICTs if they are to have
the intended effect on the domain of implementation (Heeks, 2002a, 2002b, 2003; J.
Hamel, 2010; Heeks, Subramanian and Jones, 2014). It is therefore of importance to
examine E-learning in developing countries further and this study’s purpose is to
examine the different success factors and challenges that have applied for the adoption
and incorporation of e-learning technologies in the higher education of Namibia
through a case study of the University of Namibia.

4.1.Purpose
The purpose of this study is to attempt to improve the understanding of the unique
challenges in the implementation of E-learning information systems into the
educational system of developing countries. Hopefully, this study will aid higher
educational systems implementing E-learning by:
• Contributing with insights and awareness about success factors and challenges
that applies for E-learning to governing stakeholder’s and practitioners in
higher education in developing countries.
• Contributing with knowledge that is of relevance for achieving the United
Nations (UN) sustainable development goals (SDG).
• Contributing with knowledge to pre-existing scientific theories.
• Sharing the finished report and its findings with the existing E-learning
community at the University of Namibia.

4.2. Aims and objectives

The central aim of this study is to examine, in depth, the success factors and challenges
that E-learning information systems are facing in developing countries and to discuss
E-learning with local stakeholder’s in order to build an understanding for the attitude

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 PROBLEM STATEMENT

towards and knowledge about E-learning in a developing country. The study aims to
examine this from both a stakeholder’s and a scientific perspective, and its ultimate
goal is to enhance the understanding of the type of success factors and challenges that
are unique for developing countries.

The objectives to achieve the stated aims are:

• In order to identify how E-learning should be implemented and what it could
contribute with, as seen by the stakeholder in this context, the author is going
to: discuss and define what role E-learning have and could have in the higher
learning institutions of a developing country.
• In order to contribute with an understanding for the specific success factors
and challenges that E-learning is facing in developing countries, the author is
going to: identify, discuss and define success factors and challenges E-learning
are facing in higher education institutions of Namibia.
• To compare the success factors and challenges identified by the different
stakeholder groups that partook in the study, with the success factors and
challenges that have been identified and published by the scientific
community.

4.3. Contribution
The subject of this study is of importance for 5 out of UNs 17 sustainable development
goals. The goals and underlying targets that the findings of this study will be of
importance to is: 1) “Goal 1. End poverty in all its forms everywhere”, 2) “Goal 4.
Ensure inclusive and equitable quality education and promote lifelong learning
opportunities” 3) “Goal 8. Promote sustained, inclusive and sustainable economic
growth, full and productive employment and decent work for all” 4) “Build resilient
infrastructure, promote inclusive and sustainable industrialization and foster
innovation”, 5) “Strengthen the means of implementation and revitalize the Global
Partnership for Sustainable Development” (UN, 2015).

The findings of this this study will be of practical importance for developing countries
who are trying to achieve UNs sustainable development goals since an understanding
of the unique challenges that E-learning systems are facing in the higher education
systems of developing countries will aid the stakeholders in adopting and
incorporating E-learning into the educational system. E-learning systems could then
lead to a more developed, and accessible educational system resulting in higher
education levels, which in turn will counter the current lack of qualitative and educated
workforce in developing countries. The further development of developing countries is
currently being hindered by the lack of a qualitative work force which subsequently
hinders their way to self-sustainability and independency from other nations.

4.4. Scope
The scope of this study is limited to examine success factors and challenges for E-
learning systems in developing countries. The field work will be conducted in Namibia
and will focus solely on E-learning in higher education. Informants are limited to
practitioners and managing heads of the higher education institutions of Namibia. This
study will be based upon qualitative data collected in Namibia, a developing country in
Sub-Saharan Africa. We therefore recognize that the degree to which extent the

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findings of this study can be generalized to other developing countries should be

limited and recognized.

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 METHOD

5. METHOD
This study’s methodology is planned to follow a qualitative research strategy. The
chosen methodology means that a qualitative inquiry strategy is planned to be
followed in the design and conduction of the study. A qualitative inquiry results in
data containing words, stories, observation and documents which illustrate the issue
and subject of study. Qualitative findings are based on data that have been collected
using one or more of the three following methods: i) In-depth open-ended Interviews,
Open ended questions probing for in-depth information rich answers that describes
the interviewees and people’s feelings, knowledge, perceptions, experiences and
opinions. ii) Observations and fieldwork, descriptions of actions, conversations,
behaviours, inter-personal interactions, organizational or community processes,
everything of interest that includes observable human experiences are documented in
fieldnotes and reflective journals. The captured data consist of rich, detailed
descriptions that records the context in which the observation took place; and the
interaction between the human participants that were observed. iii) Documents,
includes social media postings; official publications and reports; photographs,
personal diaries, letters; written responses to open-ended surveys; and other written
materials and documentation from clinical, program and organizational records
(Patton, 2001, p. 14). The study is planned to use a mix of all the types of all the
qualitative data collections methods covered above. This decision was motivated by
the possibility to compare and triangulate the findings between the used methods.
The triangulation and comparison in-between the data gives both credibility and a
deeper understanding for the implications of the findings. The studies data collection
decisions will be covered in a greater depth in section 5.2.5.

The following sections of this chapter is structured as follows: 5.1. will discuss the
research that was conducted, it aims and purpose. 5.2. Is going to discuss the inquiry
traditions that was planned to be used to steer the inquiry in the study and how they
might affect the study. 5.3. will cover the research frame which include
methodological decisions that applied for all the data collection that was conducted in
the study. Section 5.4. discusses the methodical decisions for the data collection
methods that is planned to be used in the study. It will also cover the different
methods purpose, how they are planned be performed and how the resulting data is
to be recorded. Section 5.5. discusses the analytical methodical decisions and what
factors that motivated the decisions. It will also discuss how the raw data is to be
handled and processed to get the best result without compromising on the ethical
aspects. Section 5.6. will go further in to the ethical considerations that will apply for
the study in its whole, its data collection and the analysis. Section 5.7. discusses the
practical implications that were considered in the method design. Section 5.8.
discusses how the study were conducted. The aim of the session is to give the reader
suffice information about how the study were conducted, the information should
allow for replication of the research.

5.1. Basic research

The research that is to be conducted is basic research, also known as pure- or
fundamental research. The purpose of basic research is to discover the truth by
contributing to fundamental knowledge and theory. Basic research assumes that the
world is patterned, and therefore seeks to identify and explain the patterns within the
research field in order to understand the examined phenomena. The focus of research
is often questions that are important to the researchers discipline or to others

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intellectual interests and the research should aim to be generalizable over both time
and space (Patton, 2001, pp. 248–251).

This study’s primary overall purpose is to gather knowledge about the success factors
and challenges that E-learning is facing in the higher education systems of Namibia.
The study’s purpose can be expressed as seeking knowledge as an end in itself and the
desired result is to contribute to fundamental knowledge and theory. The study’s
purpose, focus and desired result, combined with the assumption that the issue that is
being examined could be answered with the help of patterns in the resulting data,
motivated the decision for the basic research purpose. The researcher is aware of the
fact that basic research conducted within the field of information systems may have
difficulties in being generalizable over time and space. This challenge will be addressed
by comparing the findings of this study with that of previous research on the same
topic: challenges and success factors for e-learning in developing countries.

5.2. Qualitative inquiry

The qualitative inquiries in this study will follow two traditions, the generic and the
pragmatic. The generic qualitative inquiry method allows qualitative studies to be
conducted without conforming to any single epistemological perspective. The main
focus of the generic qualitative method is to skilfully ask open-ended questions, open-
ended questions that is of interest for addressing the problem that is being studied, and
to do this in a real-world setting (Patton, 2001, pp. 154–155).
Pragmatic tradition, on the other hand, allows for an open design and emphasizes the
use of a mix of methods. This allows for triangulation, which helps to validate data
through cross validation and to get different perspectives on the issues that are studied.
The pragmatic tradition is also be planned to be used to achieve a emergent research
through design and field work pragmatism. Emergent research allows for creative,
practical and adaptive design through pragmatic decisions. Emergent research, in
contrast to a fixed design, encourage an open design that allows for method decisions
based on opportunities and situations that unfold during the fieldwork. Its openness
also handles the constraints that can apply for these types of studies. The constraints
include the researchers lack of knowledge and experience of the context of research;
the limited time frame and access to the unit of analysis; governmental restrictions;
and other practical considerations that will be covered in greater depth in section 5.6.
The pragmatic inquiry tradition will not address the actual inquiry due to the fact that
the questions of the tradition is action research aligned and focused, which rather seeks
practical value and insight, instead of the general knowledge that the study aims to
achieve in its inquiry. The study therefore plans on utilizing the pragmatic flexibility of
the pragmatic inquiry tradition alongside the generic qualitive inquiry tradition
(Patton, 2001, pp. 152–157).

5.3. Research frame

This chapter covers method decisions that applies for the study as its whole. The time
frame within which the data collection was performed and the focus of the inquiry that
applied for the study.

5.3.1. Time frame

The study is going to utilize one-point-in-time data collection. One-point-in-time
means that each interviewee is only going to be interviewed once and that site visits
will be limited to a narrower time frame. All data needs to be recorded at one point,

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which means that the whole study can be conducted within a shorter time frame. The
implication of one-point-in-time data collection is that changes must be captured
retrospectively, this is compared to a longitudinal time frame where changes can be
recorded over the time of the study (Patton, 2001, pp. 255–256). This weakness is
going to be addressed by the use of a document analysis which will allow the study to
capture previous states of the context of research.

5.3.2. Focus of inquiry

The focus of this study lies within a middle ground between depths and breadth. The
focus is on examining what sort of challenges and success factors the practitioners at a
higher education institution in Namibia have identified with the adoption and
incorporation of e-learning technologies. It’s a pretty narrow focus within a pretty tight
inquiry boundary, that is planned to be examined though the use of a multiple set of
methods. The inquiry is open to what emerges and the sampling is flexible to
opportunities that show themselves (Patton, 2001, pp. 257–259). This is truly a mix
between a deep focus and a breadth in focus, the design is highly influenced by the
context of the case that is to be examined and the reality of the same, which results in
this middle ground between depth and breadth.

5.4. Data collection

This chapter covers the unit of analysis, sampling strategies and data collection
techniques that were used in order to collect the data that was needed to achieve the
study’s purpose and to achieve its aims.

5.4.1. Unit of analysis & Sampling strategies

The selected sampling strategies were chosen based on the sole criteria to
accommodate a as purposeful sampling strategy as possible for each data collection
method that is planned to be used in this study. The study will perform it sampling by
using three different sampling strategies, the selected strategies is: 1) Critical case
sampling, 2) key knowledgeables sampling and 3) qualitative research synthesis
sampling (Patton, 2001, pp. 264–276).
The idea is to use the critical case sampling strategy to identify and select the higher
education institution that would be highly accessible for the researcher to perform the
planned fieldwork at (Observations and interviews) that also had implemented e-
learning in its teachings in some way. The evidence from one single critical case is likely
to be true for all similar cases, this will in turn permit logical generalization and
maximum application of information to other, highly similar cases (Patton, 2001, pp.
266, 273–274).
Key informants- or knowledgeables sampling is planned to be used to sample
interviewees for the in-depth semi-structured study that is planned to be included in
the study. The sampling strategy’s purpose is to identifying individuals with great
knowledge of the inquiry issues that is to be examined; the idea is that their knowledge
will be documented and later used to explain the inquiry issue (Patton, 2001, pp. 268,
283–285).
The qualitative research synthesis sampling strategy is planned to be used to sample
research studies that is to be analysed in order to later compare the findings that this
case study results in with the findings of other research studies that have a similar
inquiry issue (Patton, 2001, pp. 271, 302–304).

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5.4.2. Data collection techniques

There is planned to be four different data collection techniques in this study: i)
document and literature review, ii) a semi-structured interview study, iii) an active-
participatory observational study, and iv) a fully-participatory observational study. The
data collection is planned to be performed in two steps: first an introductory literature
review based in Sweden, and second an interview- and two different observational
studies that are to be performed during a field study based at the University of
Namibia, Windhoek, Namibia. The individual purposes, extent and implementation of
the four different data collection methods that are planned to be used will be discussed
in the sections below.

5.4.2.1. Document and literature study

The literature and document study is to be conducted in order to achieve 3 different
goals: i) to identify and gain knowledge on success factors and challenges for E-
learning in developing countries from a scientific standpoint, ii) to be used as
background research for the study in its whole, iii) to act as a foundation for the writing
of the interview guide that are to be used in the semi-structured interviews, and iv) to
give the researcher an understanding for the situation for ICTs and higher education
in the context of research. The literature and document study is planned to be
comprehensive and will be focused on research papers, reports and websites with the
one or more of the following topics: educational technology, qualitative research
methods, E-learning in developing countries, human development, ICT, and Namibia.

5.4.2.2. Semi-structured interview study

The semi-structured interview study is planned to be conducted in order to identify
and examine the different success factors and challenges that applies for E-learning in
Namibia. The interviews are all planned to be conducted with the support of an
interview guide. The interview guide approach means that topics and issues that are to
be covered is already specified in advance, but the order, wording and sequencing of
the questions are determined by the interviewer during the course of the interview.
There is a risk that the flexibility and adaption of the questioning will compromise the
comparability of the answers in the interview study, but the interview guide approach
was still planned to be used due to the support the outline gives and that the interviews
gets somewhat systematic while they still remain conversational. (Patton, 2001, pp.
438–439).
The interviews are all to be structured to cover the following four topics: i) Introduction
and professional background of the interviewee, ii) E-learnings perceived role and use
in the context and iii) Success factors and challenges (see figure 2 in section 5.8.4). The
aim is to achieve in-depth interviews which will result in information rich data that are
unaffected by the interviewer. The questions are formulated to be open in order to
encourage the respondent to: …think and reflect; …express opinions and feelings;
...have the control of the conversation (Patton, 2001, pp. 23–26, 50, 237). The fact that
the interviewee will have control of the conversation results in answers that isn’t
affected by the researcher, and are thus guaranteeing that the answers is not affected
by the researcher’s opinions, feelings and biases.

The sampling of the interviewees that is planned to partake in the interview study are
to be conducted with the key knowledgeables sampling strategy that were previously
covered in 5.4.1.

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The interviewer will, in order to guarantee an ethical practice, ask for the interviewees
informed consent before the interview is conducted. The interviewer will make sure
that the interviewee has all the information regarding the study, the interview and his
or her rights before asking for the interviewees consent to partake in the interview
study. A deeper explanatory discussion around what this entitles can be found in
section 5.6.1.

5.4.2.3. Observational studies

There are two different types of observational studies that are planned to be conducted
throughout the fieldwork of this study. The idea of an observational study is to see
firsthand what is happening in the context of the research. So, rather than to assume
what is going on the researcher go into the setting to observe and see for herself, the
observations are then recorded and described (Patton, 2001, pp. 330–332).
Observations differ from interviews in a number of ways and so is the strengths; Patton
describes 10 strengths of high qualitative observations: 1) Rich description, 2)
Contextual Sensitivity, 3) Being open to what emerges, 4) Seeing the unseen, 5) Testing
old assumptions and generating new insights, 6) Opening up new areas of inquiry, 7)
Delving into sensitive issues, 8) Getting beyond selective perceptions of others, 9)
Getting beyond one’s own selective perceptions, and 10) Experiencing empathy
(Patton, 2001, p. 335).

Both of the two observational studies that is to be conducted is planned to have: i) an

insider perspective; the researcher will participate in the life and activities of the setting
that is under study, ii) be performed as an solo inquiry, iii) Be conducted on-site in the
physical real world location of the case that is under study throughout the field work,
and iv) will not be covering any controversial or sensitive topic (Patton, 2001, pp. 328–
363). The study is planned to examine the educational system, but will not cover any
of the sensitizing concepts within education that Patton describes for education. The
sensitizing concepts are: i) special needs, ii) at risk, iii) gifted and talented, and iv)
racial integration (Patton, 2001, p. 360). The difference in between the two
observational studies is their purpose, the way the observer participates in the setting
of study, the level of disclosure and the focus of observation for the individual studies.

The active participatory observation study is to be conducted to establish an

understanding for the context of research. The researcher is planned to be actively
participating in the setting that is under study, but will not be able to fully participate
due to the fact that it is obvious that the researcher is a visitor in the setting under study
and will therefore be treated differently by the population of the setting. The focus of
the study will be holistic and will cover all of the social environment of the setting that
is under study (Patton, 2001, pp. 328–357). This planned initial observation of the
culture, milieu and setting before the execution of the interview study is key for
ensuring that the researcher, who is a visitor in this context, has the knowledge and
know-how of the milieu, culture and setting, to be able to collect as qualitative data as
possible. The method will allow the researcher to become more involved in the setting
and its population. This is a method that are practiced to get in-depth understanding
of the milieu, culture and setting that is to be studied. Because the social environments
varies in the same way that the physical does and it is therefore of great importance for
the study to get an understanding for the social environment of the setting that is under
study (Patton, 2001, p. 367). The active participatory observation will be performed
without the knowledge of the setting that is to be observed. This is known as an covert

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observation and it is conducted covertly in order to ensure that the effect of the
observer on what is being observed is kept to a minimum (Patton, 2001, pp. 339–340).

The fully participatory observation study is to be conducted to establish an

understanding for the different success factors and challenges that applies to e-
learning in the higher educational system of a developing country. The researcher is
planned to fully participate as an e-learning professional in a series of planned
activities and formal interactions between e-learning professionals in the setting of
study. This will focus on multiple subjects and the people that is under observation will
know about the study and its purpose. The fact that they are under observation are
therefore disclosed (Patton, 2001, pp. 328–357, 368).

The observations of the two observation studies are planned to be recorded in two
ways: i) fieldnotes, which will try to capture the events of interest that are observed
(Patton, 2001, p. 387), and ii) a reflective journal that the thoughts and emotions of
the researcher during the observation.

5.5. Data analysis

The analysis of this study’s data will be inductive. To work inductive with the data in
the qualitative analysis means that the analysis is aimed at generating new
explanations, results and concepts based on the specific data of the qualitative study in
question. The inductive analysis is focused on discovering categories and themes in the
data (Patton, 2001, p. 541). The data is planned to be organized, reported and
structured in an analytical framework. The framework will be structured around issues,
for this study that means based on the aims of the study and the underlying categories
that contain the identified success factors and challenges that are to be analysed further
(Patton, 2001, p. 535). The organization of the data and the identification of categories
and factors will be achieved through content analysis. Content analysis in this context
refers to the data reduction of the volume of qualitative material that is the data. The
reduction will affect the data that lies outside of core consistencies and meanings
(Patton, 2001, p. 541). The analysis of the data is, as stated before, focused on finding
patterns and deviations in the resulting data, as well as to triangulate the results from
the different data collection techniques to identify possible correlation or lack of
correlation in-between the different techniques. The aim of the analysis is to gain an
understanding for the different success factors and challenges that applies for E-
learning in developing countries.

The categories and patterns that have been established in the inductive content
analysis, will move towards a final, confirmative stage where a deductive analysis will
be conducted in order to test and confirm the resulting findings, patterns and
categories with previous theories and findings made by the scientific community
(Patton, 2001, p. 542). A deductive analysis, is in contrast to an inductive analysis
focused on determining to what extent ones findings in a specific study translates and
supports exiting general theories, results and findings (Patton, 2001, p. 541).

The different analyses are to be conducted in a way that ensures the confidentiality of
the personal information for all individuals that will partake in the study. This means
that the identity of the study’s participant will purged or replaced with identifiers
during the handling of the raw data that the observation and interview studies will
result in. This guarantee maintained privacy, confidentiality and anonymity of the
participants’ identity in the presentation and analysis of the data.

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5.6. Ethical considerations

Ethical considerations in research have to be taken into account during the whole
procedure of the study. This section will therefore discuss ethical consideration and
specifically in relation to:
• Informed consent
• Guaranteed Confidentiality
• Maintained Privacy and anonymity
• Potential impact of the study
The study is to be conducted in a way that follows the following 4 ethical principles: i)
The principle of autonomy – respect for individuals, ii) The Principle of beneficence –
do good, iii) The principle of non-maleficence – no harm, and iv) the principle of justice
– empowerment. The ethical principles are to be used as reflective points for the
researcher in all decisions that are to be taken in the study that revolves around or
could affect human subjects their milieu, setting and/or culture.
Some general ethical considerations were made regarding access to the collected data,
its security and its storage. The raw data will only be accessed by the researcher and
will be stored on devices and in Googles cloud storage solution, Google Drive. Both the
physical storage and cloud storage solutions have enterprise classed security and can
only be accessed by the input of a complex password that is only known to the
researcher and/or biometric security measures which only the researcher has.
All data that are presented in this study will have the personal details of participants
removed or altered in order to ensure the individuals privacy and anonymity and to
guarantee confidentiality. The researcher will make sure that the data and practice of
this study do not breach any of the 4 ethical principles listed above.

5.6.1. Semi-structured interview study

All the interviewees that are to partake in the study will be asked to sign an informed
consent. The interviewer will make sure that the interviewee has all the information
regarding the study, the interview, and his or her rights before the interviewees will be
asked to sign their consent to partake in the interview study. The following points is to
be addressed, discussed or signed before the actual interview are conducted:
• Letter of introduction
• Interview guide
• Written informed consent, 2 copies.

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The following is a consent form for the minor field study: “Success Factors and Challenges for E-learning
Information Systems in the Namibian Higher Education System”. The purpose of the study is to attempt to
improve the understanding of the unique success factors and challenges in the implementation of E-learning
information systems into the educational system of Namibia, carried out by the under-graduate student
Christoffer Mässing from the University of Skövde, Sweden. The interviewer should have the interviewee
read this form carefully and ask any questions the interviewee may have. Before the interview can start, the
interviewer and the interviewee should sign two copies of this form. The interviewee will be given one copy
of the signed form.

Consent for Participation in Interview Study

I volunteer to participate in a research project conducted by Christoffer Mässing from the University of
Skövde. I understand that the project is designed to gather information about of the unique success factors
and challenges in the implementation of E-learning information systems into the educational system of
Namibia.

1. My participation in this project is voluntary. I understand that I will not be paid for my participation. I may
withdraw and discontinue participation at any time without penalty.
2. I understand that most interviewees in the study will find the discussion interesting and thought-provoking.
If, however, I feel uncomfortable in any way during the interview session, I have the right to decline to
answer any question or to end the interview.
3. The interview will last approximately 45-60 minutes. Notes will be written during the interview. An audio
tape of the interview and subsequent dialogue will be made. If I don't want to be taped, I will not be able to
participate in the study.
4. I understand that the researcher will not identify me by name in any reports using information obtained
from this interview, and that my confidentiality as a participant in this study will remain secure. Subsequent
uses of records and data will be subject to standard data use policies which protect the anonymity of
individuals and institutions.
5. Faculty and administrators from my campus will neither be present at the interview nor have access to raw
notes or transcripts. This precaution will prevent my individual comments from having any negative
repercussions.
6. I understand that this research study has been reviewed and approved by the Research Ethics Policy of
University of Namibia (URPC, UNAM) and the supervisor of the study at UNAM: [Name of supervisor]. For
research problems or questions regarding subjects, the supervisor may be contacted through email: [Email of
supervisor].
7. I have read and understand the explanation provided to me. I have had all my questions answered to my
satisfaction, and I voluntarily agree to participate in this study.
8. I have been given a copy of this consent form.

Figure 2: Content of the consent form shared with interviewees to sign.

The interviewer will ask for the interviewees consent to all of the points in figure 2. The
interviewee will have time to read through the document thoroughly and later be asked
to sign the document if they agree to all the points. The interviewer will clarify for the
interviewee that the recording of the interview is to be used in order to assist the
interviewer in the write-up of an interview transcript and will therefore not be shared
with any third-party. The interview will not begin until a signed consent has been given
by the interviewee.

This text combined with the other ethical considerations that have been previously
covered, will ensure a fair and ethical handling of the participants that is to partake in
the interview study and will guarantee their privacy and anonymity.

5.6.2. Fully-participatory observational study

The fully-participatory observational study is planned to be conducted during already
planned and formal activities with e-learning professionals in the setting of study. The

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researcher will introduce himself and the study’s purpose in the beginning of each of
the activities in which he is to attend. The activities are already planned to have both
audio and video recorded and the researcher will ask if everyone consents to be
observed throughout the activity. Activity participants who does not give their verbal
consent will not be included in the study.

5.6.3. Active participatory observational study

The active participatory observational study is planned to be conducted without the
informed consent of the individuals of the setting that are to be observed. This decision
is motivated by numerous factors:
• The fieldnotes will not record detail or personal information about the setting
or individual that the observation regards.
• Subjects who are aware of the fact that they might be observed are likely to act
in a different way than usual which will in turn lead to observations that is not
accurate to the reality (Patton, 2001).
• The observant will not take notes of situations that might be harmful to,
disclose the identity of, compromise the security for setting and its population,
or in any other way breach the ethical principles.
The selective recording of observations will safeguard the privacy and anonymity and
guarantee confidentiality. The data will be used to enhance the researchers
understanding of the milieu, setting and culture of the research setting.

5.7. Practical considerations

There were numerous practical factors that were considered, and that affected the
design of the study in some way. This chapter will discuss the different practical factors
that had an effect on the planning for the study’s design, and in what way the individual
factors affected the design. The 4 main subjects of practical consideration were: i)
distance to the context of research, ii) time, iii) the foreign context, and iv) the
institution of study.

The distance to the context of research from the base of the researcher made it
challenging to set a fixed design prior to the commencing of the fieldwork that were
planned to be conducted. This were in major part due to lacking access to-, and prior
understanding of the context of research. Activities such as communication with
individuals in the context of research and studying of digital content discussing the
context were planned to be performed prior to the actual fieldwork in order to gather
information that would allow for a design to be set before the commencing of the
fieldwork. Issues with achieving asynchronous and fluent communication with
individuals in the context, coupled with lacking digital content with information on the
context and issue of research and the limited available time for the fieldwork (9 weeks),
were cause enough to go with an emergent and pragmatic approach for the design for
the data collection.
The emergent and pragmatic approach to the design were also motivated by the need
to accommodate for constraints that might be introduced by the culture, laws, social
environment policy’s and rules of the foreign context and the institution of research.
Examples for constraints that might apply for the study is: Immigration laws, research
policies of the institution, lack of access to informants, rules and laws connected to the
collection of data, need for documents issued by local governing agencies.

21
 METHOD

The decision for an emergent and pragmatic approach to the design allows the
researcher to change the design as the study progresses to address the main inquiry
and purpose of the study in the best possible way, and to act upon opportunities that
might show themselves throughout the conduction of the fieldwork. This reduces the
negative impact and constraints that the practical factors can introduce for the study
and allows the researcher to perform the fieldwork in the most efficient and
accommodating way possible.

5.8. Procedure
The procedure of the study can be structured into two parts: i) the primary preparatory
literature and document study conducted in Sweden prior to the fieldwork, ii) the
interview-, observational- and document study that was conducted throughout field
work in Namibia, Africa.
This section will aim to cover the “how”, “why”, “what/who”, “when”, “where” and “for
how long” that applied to the realization of previously planned and covered design of
the study. The section will be structured in a chronological order of the data collection
techniques that were performed and structured into sections of the same techniques.

5.8.1. Literature and document study

The literature and document study that was conducted prior to the fieldwork aimed at
examining the field, inquiry and context of research by studying literature and
documents that were connected to the issue that motivated the study. The document
and literature study aimed at achieving the 4 different goals that were previously
mentioned in section 5.4.2.1. document and literature study: i) to identify and gain
knowledge on success factors and challenges for E-learning in developing countries
from a scientific standpoint, ii) to be used as background research for the study in its
whole, iii) to act as a foundation for the writing of the interview guide that are to be
used in the semi-structured interviews, and iv) to give the researcher an understanding
for the situation for ICTs and higher education in the context of research.

The literature study focused on scientific literature, scholar papers and articles that
examined ICTs in developing countries, and in particular in regards to challenges and
success factors that applies for ICTs and e-learning. The literature study aimed at
contributing to all of the 3 first of the 4 previously mentioned goals. The literature was
sampled through the use of web based search engines, the search engines that were
used was: WorldCat Local and Google scholar. The keywords that were primarily used
in different combinations to sample appropriate for the literature study was: e-
learning; success factors; challenges; information and communication technologies
(ICT); developing countries; information and communication technologies for
development (ICT4D); case study; Namibia; Africa; higher education; higher learning;
open and distance learning (ODL).

The document study focused on non-scientific and non-scholar papers and articles.
The documents that were included in the document study consisted of websites,
rapports, resources and other documentation that focused on ICTs in developing
countries and especially documentation that focused on Namibia. The document study
aimed at contributing to the 4th of the previously mentioned goals. The documents were
primarily sampled though the use of a web based search engine, but also through the
support of staff members at the University of Namibia who contributed with internal
documentation and websites that revolved around and focused on e-learning at the

22
 METHOD

university. The search engine that were used was Google. The keywords that were
primarily used in different combinations to sample appropriate documents for the
document study was: University of Namibia (UNAM); Namibia; Africa; UN; World
bank; Country reports; ICT; Statistics; e-learning; higher education; higher learning;
sustainable development goals; millennium development goals. The internal
documentation and websites that were accessed through the support of staff at UNAM
consisted of policies, strategic documentation, web portals, learning management
systems, e-learning resources and blogs that would not have been possible to access
without correct credentials. The access to the documentation was a result from
fieldwork at UNAM.

The literature and document study started in Sweden prior to the fieldwork in Namibia
and continued throughout the major part of the study. The study took place in a
duration of 6 months and the sampling of literature was conducted on a need-to-know
basis and in regards to the 4 goals previously mentioned.

5.8.2. Active-participatory observational study

The active-participatory observational study was conducted throughout the fieldwork
in Namibia and aimed at collecting data on the milieu, culture and setting in order to
give the researcher knowledge about the context of research. The understanding for
the milieu, culture and setting proved to be key in the successful interaction with the
local populous of Namibia and the participants in the study. The understanding also
resulted in context and understanding for the data that was collected during the study
and would prove to help with the analysis of the same. The active participatory
observational study did not have prior stated aims or angle, but was rather a reflective
process of what the researcher experienced to be unfamiliar, significant and deciding
factors in defining the milieu, culture and setting of the context. The participants that
were under observation was individuals who the researcher in one way or another
interacted with during his stay in the context of research. The observations were made
covertly; That is without the individuals consent to, or knowledge about the fact that
the researcher was conducting observations. The data was collected from individuals
who which actions and behavior taught the researcher something about the context of
research. The data was recorded in the form of field notes and a reflective journal. The
observations took place in Namibia and in particular at the University of Namibia and
in the city of Windhoek. The observational study was conducted during 9 weeks, so
during the researcher’s full stay in Namibia.

5.8.3. Fully-participatory observational study

The Fully-participatory observational study took place at the University of Namibia
during 10 days of workshops, presentations and discussions facilitated by e-learning
professionals from the Cardiff University (CU), Wales, United Kingdoms. The planned
activities was conducted within the collaboration project between CU and UNAM
called “The Phoenix Project” (Cardiff University, 2017; Kevin Leonard and Simon
Namesho, 2017). The activities were aimed to facilitate a knowledge exchange on the
implementation and incorporation of e-learning in higher learning.

The researcher partook fully in all the sessions that were held. The aim was to observe
and collect data on the discussions, workshops and lectures to better understand the
challenges and success factors that applies to e-learning at UNAM, the specific factors
that applies in the context got more transparent in the knowledge exchange between

23
 METHOD

the representatives from both UNAM and CU respectively. The discussions between
the UNAM representatives and the CU representatives helped to identify the
similarities and differences in their view of the role and the use for e-learning in higher
education institution and higher learning. This was of particular interest for the study,
because it will give a good picture of how well the use, view, challenges and success
factors correlate between the use of e-learning in the higher education in the context
of a developed- and a developing country.

The data was collected during the researcher’s participation in the sessions. The data
that was collected consisted of notes and quotes about the dialogues, actions, behavior
that took place between and by the participating individuals. The data was recorded in
the form of audio and video uptake of the sessions and by field notes that was written
during and after the sessions.

5.8.4. Semi-structured interview study

The interview study’s participant was sampled through a discussion with two local e-
learning managers at UNAM that acted as supervisors during the fieldwork in Namibia
and at UNAM. The discussion was aimed at identifying knowledgeable informants that
would give a broad picture of the situation, success factors and challenges that applies
to e-learning at UNAM. The discussion resulted in a list of 10 highly knowledgeable e-
learning professionals at UNAM and all of the individuals in the list was approached
with the question to partake in the study. The interview consisted of 3 different
interviews, that were all around 60 minutes each. The participants all have key roles
for the facilitation and implementation of e-learning and ICTs at UNAM, their roles
ranged from e-learning heads, lecturers, technical administrators and facilitators. The
interview study was conducted in the end of the field study. The aim of the interview
study was to gain in-depth information on the issue that motivated the study. The
interviews were structured with the help of an interview guide, see figure 3 for
reference. The interview guide was primarily designed to structure the interviews in a
way that ensured that all the subjects of interest was covered and that sufficient data
was collected to fulfill the interview studies purpose and aim. The interview guide was
also used to ensure well formulated, understandable and open questions, this was
ensured by testing and discussing the questions and outline of the interview guide with
the local supervisors in Namibia and the supervisor in Sweden.

24
 METHOD

Introduction and professional background of interviewee

“I would like to start with asking some general questions to get a picture of your professional
background and experience with E-learning.”
• Can you please tell me about your current position at said institution/organization?
• Can you please, shortly, summarize your professional background?
E-learnings perceived role and use in the context
I am very interested in gaining insights on what role E-learning would be able to fulfil if it were to
be incorporated in said educational system to an even larger extent. I would therefore like to discuss
the role you can see it taking.”
• What role can you see that E-learning would be able to have in said educational system?
• How would you see E-learning to be adopted and/or incorporated to fulfil that role?
• What implications could you see E-learning would have if it were to fulfill the previously
stated role?
SWOT
A SWOT-analysis of E-learning in Namibia will be conducted in order to assess the role e-learning
have and what role it could have, it is therefore of importance to discuss the Strengths (S), Weaknesses
(W), Opportunities (O) and Threats (T) for E-learning in Namibia as the interviewee perceive it to be:
“I would like to ask you to please identify and discuss the strengths, opportunities, weaknesses and
threats for E-learning in Namibia in order for me to a deeper understanding of the situation for E-
learning in Namibia as it stands now.”
• What Strengths do you see with the incorporation of E-learning? (Discuss to further
motivate the answer).
• What Opportunities do you see with the incorporation of E-learning? (Discuss to further
motivate the answer).
• What Weaknesses do you see with the adoption and incorporation of E-learning? (Discuss to
further motivate the answer).
• What Threats do you see with for the incorporation of E-learning? (Discuss to further
motivate the answer).
Challenges and success factors
“I would now like to go further into what you have identified to be challenges and success factors in
your work with and/or studies of E-learning in Namibia.”
• What Success factors have you identified in your work with and/or studies of E-learning?
o How did you identify that success factor?
o What was the implication of that success factor?
o How do you purpose that that success factor should be utilized to further enhance
the E-learning experience for practitioners?
• What Challenges have you identified in your work with and/or studies of E-learning?
o How did that challenge come to be?
o What was the implication of that challenge?
o How do you purpose to overcome that challenge?
The users view of e-learning
“Your experiences and understanding of this context is invaluable for me, and I would therefore like
to ask you about how you think that other users in this context think about E-learning.”
• What do you think that the users (learners, instructors) in said educational system…?
o …think of the increased incorporation of ICT in education?
o …have for previous experience of E-learning?
o ...will experience to be the most difficult factor in adapting to a more ICT based
learning experience?
o …consider to be the usefulness of E-learning?

Figure 3: Interview guide that was used in the conduction of the interviews.

25
 DATA ANALYSIS

6. DATA ANALYSIS
The data analysis will focus on examining the key issue of this study and its three
connected aims. This will be achieved in analyzing the data that the different data
collection techniques resulted in from 3 different angles. First, we are going to analyze
the current situation for e-learning at UNAM and what implication the e-learning
technologies have seen from a pedagogical, technical and cost implication. We are also
going to discuss the future of e-learning at UNAM and what role it could take.
Second, we are going to analyze the challenges and success factors that have been
identified to apply for e-learning at UNAM. We are going to structure the data in
categories based on the patterns and relationships between the findings and discuss
the challenges that applies and success factors that have been proven to apply as of this
point in time.
Third and last, we are going to discuss how the findings of this study compares to
previous and related research conducted by the scientific community and evaluate to
what degree these findings can be generalized to apply to other similar contexts.

The resulting data from the observational studies and the interview study has been
granted non-disclosing identifiers in order to protect the integrity and privacy of the
study’s participants. The data connected to interviews has been labeled with an “I”
followed by a unique numeric symbol, i.e. I1. The handling of the identity of the
different participants in the observational study followed a similar principle. The real
identity of the participants was exchanged with an “O” followed by a unique numeric
symbol to differentiate between the participants, i.e. O1.

The findings which the analysis of the data resulted in is the product of triangulation
between data from the different data collection techniques. The findings that are
presented in the sections below has all been triangulated and does therefore apply to
data from different data collection techniques. The riches data spanned from the
observational studies, and the findings presented in this chapter were all confirmed by
the data that the following interviews and/or document analysis resulted in.

6.1.E-learning in a higher learning institution of Namibia: University of

Namibia.
The purpose of the intentional use of e-learning in Namibia is to increase equity,
enhance efficiency and improve the quality of teaching and learning (University of
Namibia, 2017). Measures that have been taken up to this point is to introduce a
learning management system that collects all the digital learning resources on one
platform that allows for discussions, assignments submission, grading etc. to take place
online. The LMS system supports mobile devices by being both mobile browsing
friendly and allowing for the downloading of an app where content can be downloaded
and later accessed offline. Additionally With the successful implementation of the LMS
UNAM have moved to an obligatory online submission of assignments and
incorporated an automatic anti-plagiarism software to further enhance the quality of
education and assessment of work submitted by learners that are enrolled at the
institution., both lecture capture and video conferencing capabilities have been
introduced these capabilities have made learning more accessible for both on-campus
learners, but especially distance learners that primarily access their learning resources
at satellite campuses that are spread-out all over Namibia in an effort to make learning

26
 DATA ANALYSIS

more accessible for everyone and to allow learners to balance their education with
work.

The table below will cover the e-learning technologies that are currently used at UNAM
and their individual pedagogical, technical and cost implications.

E-learning Pedagogical Technical Cost implications

Technologies implications implications
Web-based • Permanent • Internet • Hardware
Learning accessibility. connection. cost.
Management • Direct • Devices that • Maintenance.
System (LMS) communication. support web- • Software
• Electronic browsing. licencing.
submission of • Staff who is • Operational
assignments. trained and costs.
• Online access to knowledgeable
learning in supporting
content such as: and creating
slides, video digital and web-
lectures, based
relevant resources.
references and • Technical
links. infrastructure:
Server platform
hardware, client
hardware,
digital based
content etc.
Videoconferencing • Enhanced • Internet • Hardware
distance connection cost.
learning. • Lecture theatres • Maintenance.
• Live streaming that allow video • Software
of lectures to and audio licencing.
multiple recording. • Operational
campuses. • Devices that costs.
• Capture of allow for audio
lectures. communication.
• Technical
infrastructure
to support the
hardware and
software.
Lecture capture • Allows lecturers • Internet • Hardware
to create and connection. cost.
edit multimedia • Devices that • Maintenance.
based learning allow for video • Software
content. licencing.

27
 DATA ANALYSIS

• Remove and audio • Operational

constraints of capture. costs.
time and place • Software that
for learners. allows for
• Allows online lecture capture.
based courses. • Technical
infrastructure
to support the
hardware and
software.
Inspired by the table titled “Pedagogical, technical and cost implications of e-learning
technologies” first presented by A. Sife, E. Lwoga and C. Sagna (Sife, Lwoga and
Sanga, 2007).

There are additional technologies besides the one previously covered in this section
that is being used by UNAM staff to interact with their students outside of the
conventional classroom. In the interview with Interviewee 2 (I2), we discussed the fact
that teachers at UNAM is having a close and communicative communication with their
students. When the interviewer asked how the relationship was achieved, I2 stated
that: “Now they use technology to achieve that bond. They use WhatsApp to connect
to all students simultaneously. If John can’t come to class one day, he writes to his
teacher and his classmates; who will know of his absence and measures to limit the
damage for Johns education can be taken such as sharing notes with John, the
teacher might call him up and talk about the key points of the lecture etc.” - I2
(Interview 2, 2017). This is in particular useful for distance students who won’t make
it to the lecture that is held over the videoconferencing system.

The staff at UNAM can even see that education goes from blended learning; a mix of
both in classroom education, e-learning and online learning. To a fully online-based
curriculum that wouldn’t require students or lecturers to be physically presence. Both
I1, I2 and I3 identified this as a real possibility and the heads at UNAM already have a
goal to make 80% of the curriculum ready to be accessed as an online course by the
end of 2018. I2 talked about this possibility when he stated that: “Now when I see
where we are moving, I can see a future where students and lecturers can sit
wherever they are and not even come here.”-I2 (interview 2, 2017). But they also agree
on the fact that e-learning would need to take a more obvious role in the educational
system and that the required knowledge and infrastructure is missing to fully
transaction into a fully online-based curriculum without diminishing the access to
education that the learners enjoy today.

6.2. Success factors and challenges

The study has examined both success factors and challenges that applies for e-learning
in higher learning institutions in the context of a developing country. There are some
key factors that have been identified throughout the study when examining the
incorporation and adoption of e-learning technologies in higher learning. This section
will cover what those key factors are and what challenges and success factors that have
been identified for each factor. The factors that have been identified is: i) access, ii)
user motivation, -attitude and -awareness, iii) systematic approach, iv) evaluation and
analytical challenges, and v) Transforming the education.

28
 DATA ANALYSIS

6.2.1. Access
Access refers to the learner’s access to the ICTs that is required to fully access the e-
learning resources that is needed to enroll and partake in campus- and distance based
courses and programs offered by UNAM. The access to ICTs is key to ensure that the
desired flexibility that e-learning can enable is achieved. Flexibility is an e-learning
mantra that look at the ability to access learning resources anywhere, anytime, anyone.

Challenges Illustrative evidence Comment

Bandwidth “We don’t have the The speed of the internet connection
required bandwidth to has been identified as a huge
work with video in the bottleneck for UNAMs attempt to
way we want.” – I1 implement a lecture capture software
(Interview 1, 2017) to make more of the current curriculum
accessible online. This have proved to
“We don’t have the be a huge challenge and it is discussed
bandwidth to support this frequently. The procured software at
sort of software. The fact UNAM do not take the infrastructure of
that it takes 1h to upload a a developing country into consideration
10-min video is making the and is therefore, as the presented
lecturers discourage to use quotes illustrated, not usable to the
the software and even if extent that the software’s functionality
they do the students can’t allows for.
stream it so they are not
watching it”. - O1 talking
about the implications of
the low bandwidth when it
comes to utilizing
Information Systems (IS)
(Fully-participating
observational study, 2017)

“Look, our wireless is

really slow. We are using
private 4G devices instead.
Its 1200ND a month for
our own mobile unlimited
connection, but everyone
can’t afford that so it need
to work with the wireless
from the landline.” – O1
regarding the lacking
wireless at the UNAM
campuses (Fully-
participating observational
study, 2017)

Connectivity “We have a wonderful Connectivity in Namibia differs hugely

lecturing capturing in between the different regions, cities
software, that can solve a and towns. This is a distressing fact
lot of problem off course, that need to be taken under

29
 DATA ANALYSIS

but then few of our consideration when UNAM attempt to

students have continues move more and more of its learning
internet access, which it content and curriculum online.
requires, basically.” – I1
(Interview 1, 2017)

“This service requires

connectivity and is not
accessible to everyone and
the quality of that
connectivity is not of high
quality everywhere.” – I1
(Interview 1, 2017)

Devices “Students don’t have access The fact that not all students have
to devices at home, so we access to the devices that are required
need to provide them with have been a challenge in the rollout of
the devices at our centers, the e-learning solutions that are
but some students still currently employed at UNAM. Cellular
need to travel very far.” – mobile devices are by far the most
I2 (Interview 2 2017) commonly owned and used technical
device, but it can’t be used in the same
way as a laptop, smart phone or tablet
can.

Success factors Illustrative evidence Comment

Downloadable “This app, for our LMS, To allow users and in particular
resources makes it possible to learners to download available content
download content offline. have proved to be a key enabler in
Whole courses can be increasing the accessibility of digital
downloaded. So, when learning resources. A great number of
students are at a place learners don’t have internet access in
with internet access they their homes and it is therefore a
download everything on necessity to allow them to download
their phone to later access content to later access it offline.
offline.” – I1 (Interview 1,
2017)

Mobile data “We have good The development of internet in

connection telecommunication Namibia has, just as in other African
infrastructure. Our countries, focused on expanding and
cellphone network is investing into mobile data network.
almost 100% really.” – I1 The mobile data network has close to
(Interview 1, 2017) 100% coverage and are therefore an
enabling factor in ensuring access to e-
“We have some students learning resources for all learners at
that need to travel far to UNAM.
the nearest campus, say
200km, and they also need
30
 DATA ANALYSIS

to partake in the lectures.

We offer them 3g
connectivity so they can
partake from home.” – I2
(Interview 2, 2017)

“Every student gets a 3g

modem that they can use
for their laptops.” – I3
(Interview 3, 2017)

Satellite campuses “Students who don’t have Due to the spread and scarcity of the
access to devices or don’t population in the huge country that is
have the skills to connect to Namibia a lot of students have long
the lecture on their own commutes to their nearest campus.
can come straight to one of UNAM have acknowledge this fact and
our satellite campuses and take necessary actions to ensure a
a trained technician will better accessibility to the resources that
connect them to the video is required to enroll and pursue a
conference so they can higher degree of education at UNAM.
partake.” – I2 (Interview 2, The action that were taken was the
2017) development of satellite campuses all
over the country. The campuses have
“We have a distributed all the necessary ICT infrastructure to
university if you like. It allow learners to access the required
has campuses all over the learning resources.
country. So, students in
other regions have the
opportunity to access
services closer to them.” –
I1 (Interview 1, 2017)

There is a lot of challenges that applies enablement of access to education for learners
in the context of a developing country and Namibia is not an exception. But UNAM has
proven to find success factors that allows for access of education for learners in the
context through enabling initiatives such as the ones covered above. The initiatives
have paved way for an optimism that access to education for everyone is a possibility
in Namibia. The flexibility that e-learning can offer has allowed adults to enroll in
programs and courses to further educate themselves; while working and supporting
their families.

6.2.2. User motivation, -attitude and -awareness

User motivation, -attitude and awareness is kind of self-explanatory, it refers to the
user’s motivation for using-, attitude towards-, and awareness of e-learning in the
higher learning institutions of research.

Challenges Illustrative evidence Comment

31
 DATA ANALYSIS

Change the staff’s “The majority of the The instructional designers (ID) that
behavior instructional designers are are in charge for creating content for
reluctant to create digital the courses that are given as distance
learning resources and it learning courses, is reluctant to learn
will therefor prove to be a how to transfer from making print-
challenge to get them to based materials to digital content. It is
learning sessions that hard to say why this is, is hard to say,
discusses the topic. It’s but one theory is the fact that they still
actually only one that need print based materials even if they
would see himself working were to create the learning materials as
with digital learning digital content is a key factor. The print
material the rest wants to is still needed because of the fact that a
stick to print… but snail big part of UNAMs distance learning
mail takes time and gets populous don’t have access to the
lost. E-submissions is the required infrastructure to consume ICT
way to go and digital based distance education. This would
learning material is a imply that the IDs at UNAM would
natural means to that have double the current workload in
end.” – O2 regarding the order to cater all of the learners at
IDs refusal to move from UNAM with learning resources.
print to digital content
(Fully-participating This challenge to change staff’s
observational study, 2017). behavior is something that shows with
the instructors as well. An example is
“Over 70 lecturers have the training in how to use the lecture
undergone training, but capturing software, the majority of the
when we review the usage lecturers have undergone training in
and uploads from their how to use the software, but the usage
account the result is 13 of the software is next to null.
usable, structured and
edited videos.” – O1,
regarding the struggle to
make lecturers record
lectures (Fully-
participating observational
study, 2017).

Motivation to “I am ashamed of the When Cardiff University were

participate in e- horrible turn-out, you conducting the planned e-learning
learning related guys have been traveling sessions, that were planned since
activities from the UK to facilitate e- months back. there was an average of 4
learning training activities individuals from UNAM participating.
for us, free off charges – They needed to make the sessions
and we can’t even manage mandatory to have a better turnout.
to get people to show up.” This showed a lack of will for the staff
– O1 regarding the no show of UNAM to engage in the e-learning
staff at e-learning training initiatives. UNAM should not need to
sessions (Fully- force their staff, but rather take
participating observational measures to ensure fundamental
study, 2017) motivation for e-learning that comes

32
 DATA ANALYSIS

from the staff themselves.

Success stories “We need evidence for this Success stories is a powerful tool in
from similar working in Africa, I don’t raising user awareness and motivation,
contexts believe that anyone in success stories make it easy to
Africa is using this showcase the usefulness and viability of
software that’s why I am an information system.
pressuring them on There is a significant lack of success
answers regarding that. stories from contexts similar to the one
We don’t need testimonials of UNAM. E-learning in Africa is still
from the west, the reality being implemented and a lot of projects
is different here. Because fail, there is a need to identify and
at this point in time it’s just spread success stories that gives
expensive and not adapted example about higher learning
to our setting and institutions successes that revolve
infrastructure.” – O5, around e-learning.
regarding the need of
success stories from similar
contexts (Fully-
participating observational
study, 2017)

Awareness of Open “People outside of the city To spread the awareness to potential
distance learning isn’t aware if the fact that learners that can enroll in the programs
(ODL) this opportunity exists” – and courses that UNAM give as ODL
I1 (Interview 1, 2017) courses is key in ensuring continues
support and money for the ODL
initiatives at UNAM. ODL can be one of
the key enablers to allowing more
learners to earn a higher educational
degree and thereby in creating a skilled
workforce in Namibia.

Success factors Illustrative evidence Comment

E-learning “But you know I am not When talking user motivation and
champions worried so much about the awareness at UNAM, talk about early
opposing parties and such, ICT/e-learning adaptors such as
because I meet the people knowledgeable and enthusiastic staff
that is really excited to often follow. The goal for CODeL staff
learn and they even teach is to identify these users, make them
themselves how to use ICTs into “e-learning champions” and get
in their learning. These them incorporated in the e-learning
individuals will pull community of practice. The e-learning
everyone with them and community of practice is a gathering of
show what ICTs can do.” – e-learning professionals and staff
I1 (Interview 1, 2017) where they discuss, talk and share
ideas related to e-learning at UNAM
and in Namibia.

33
 DATA ANALYSIS

The e-learning champions will act as

walking Success stories and
ambassadors in order to spread
awareness and to motivate other users
to follow their example.

An information system is worthless without users. To ensure and establish user

motivation, -attitude and -awareness is key, without the engagement from the user’s
ICT projects are bound to fail. The importance of quick user adoption of newly
introduced ICT at UNAM is even more critical than the norm, this is because; lack of
proof of use and usefulness will result in pulled funding for the project/initiative in
question. This is a huge stress factor for the e-learning professionals at UNAM that
need to push ICT solutions to the userbase in order to ensure continues funding, there
is no time or resources to establish training programs and evaluations which makes a
proper introduction of a certain ICT based solution impossible.

6.2.3. Systematic approach

Incorporation, implementation and adoption of ICTs into learning at UNAM have been
a long process that have been going on since 2005. ICT was at first embraced without
clear plans and without a systematic approach, a lot have been learnt and changed
since then, but some challenges related to persist while some have been transformed
into success factors.

Challenges Illustrative evidence Comment

Established and “Today we have managed Issues like unrealistic expectations will
accepted plan with to transform less than 15% continue to happened as long as there
goals and rollout of our full curriculum to a is no established and agreed upon plan
strategy format that allows it to be for execution with deliverables,
given as an online course. I timetables, aim etc. for the rollout and
just received an email incorporation of ICT in the teachings at
from my line manager that UNAM. An agreed upon plan for
the board just decided that execution that have been discussed
80% of the curriculum with managing key stakeholders such
should be able to be given as the board of the university is key in
as an online course before order to manage expectation and in
the end of this year. It is an implementing a viable strategy. There
impossible task!” O6, staff is of course a plan in motion today as
member on new directives well, but not an official and agreed
from the board revolving e- upon one. To govern this sort of big
learning (Fully- change management projects will prove
participating observational to be challenging if not impossible
study, 2017). without a proper and realistic strategy.

Functional decision “I have issues regarding Younger managers at UNAM is facing a

structure the older generation of challenge when it comes to delegating
staff. They are unable to tasks to their employees they manage.
take orders from the The culture of Namibia and the
younger generation, they inherent hierarchy of age have been
want to go their own way identified as a cause to this. The

34
 DATA ANALYSIS

which is making my life as importance to establish a functional

a manager real difficult. I decision structure is illustrated in the
can’t delegate because of quote to the left. To govern ICT
this, I can’t trust My projects and related initiatives already
employees.” – O1, Staff comes with a great amount of
member on the fact that his challenges, but lack of a functional
staff won’t listen to him decision puts the manager in close to
because of the fact that he impossible position. The result of the
is younger (Fully- fear of delegating tasks to their staff
participating observational results in overworked managers that
study, 2017) fail to deliver on deliverables.

Success factors Illustrative evidence Comment

E-learning policy “The e-learning policy was The situation before the writing and
drafted around the idea to establishment of the e-learning policy
have one a unit, a body was chaos. The staff all had their own
that coordinates e- ICT projects where they tried to
learning approaches at the introduce ICT in their teaching. This
university. So, that’s where resulted in confused learners and failed
its coming from. So now incorporation projects. The e-learning
the e-learning department policy made e-learning to a cause for
which was independent the university in its whole and acted as
coordinate the an enabler for the highly successful
implementation of e- initiative that is CODeL. CODeL now
learning across the coordinate all the e-learning across the
University.” – I1 (Interview university in close collaboration with
1, 2017) university heads and staff.

Center of Open, “Before CODeL basically As previously mentioned above, the

Distance and all lecturers, including me, CODeL have been a huge enabler in
eLearning (CODeL) was sort of using their adopting ICTs into the teaching
own innovation in how practices of UNAM. The systematic
they can incorporate ICTs approach practiced CODeL have made
into their teaching, most e-learning into a hearth issue for the
lecturers would be using university in its whole which have
free online solutions like resulted in successful coordination of
learning management initiatives.
system. So, there was a
lack of coordination and
lack of uniformity” – I1
(Interview 1, 2017)

UNAM is a prime example of the issues that comes with the lack of a systematic
approach in ICT adoption and incorporation. The systematic and agreed systematic
approach now utilized to a certain degree by UNAM has been a huge enabler for ICTs
in their learning practices and have made them leap into the digitalization of their
education. However, there is a need to establish the systematic approach even further

35
 DATA ANALYSIS

in order to manage expectations and govern the rollout and implementation of ICT in
UNAMs teachings.

6.2.4. Evaluation and analytical challenges

The evaluation of the e-learning initiatives at UNAM is crucial to ensure continues
monetary support for the technologies and their licenses. Successful evaluation of the
technologies would result in the much-needed proof of usefulness that is needed to
ensure continues funding.

An illustrative evidence regarding the struggles that follow lacking evaluation is when
one of the department heads gave an answer to the question regarding where they see
themselves (UNAM) being with the lecture capture software in 1 year: “Licenses are
expensive. Licenses are expensive, and the university is struggling with the economy.
So, we can’t afford the license on our own - we need funding. To apply for funding,
you need good reasons and evidence for the advantages and need for this sort of
software and at this point the software isn’t being used.” – O3 (Fully-participating
observational study, 2017). The evaluation of the initiatives and technologies are facing
challenges in regards to available data and time. I1 gave an illustrative quote on this
when he stated that: “We don’t have access to data to inform our decisions, and the
small amount of data we have can’t be used because we don’t have the time or
resources to analyze it.” – I1 (Interview 1, 2017). Need to prove usage and how e-
learning improve education in order to get continues funding: “…It’s all about the
money.” – I1 (Interview 1, 2017).

There is still some examples of evaluation being conducted of ICT initiatives at UNAM.
We will now look at 2 interesting use-cases of when UNAM staff actually found the time
to evaluate their e-learning.
The first is and evaluation of traffic on video lectures uploaded by instructors: “The
data showed that there was next to zero traffic on the uploaded videos, so we deemed
the initiative to be a failure, but we saw that the lecturer continued to upload videos,
when I told her about the statistics of her videos she told me that I had the wrong info
because all of her students had watched the video. You can imagine my surprise. As
it turns out the students take turns in downloading the videos from an WiFi at the city
center due to the low speed of our WLAN, they are then sharing it by the use of USB
with their classmates.” – O6 (Fully-participating observational study, 2017).
The second is an evaluation of online submission frequency after UNAM enforced
mandatory online submissions: “We saw an number close to 95% and deemed the
mandatory online submissions to be a success, but when discussing this at an lunch
with a lecturer that were complaining about the enforcement, he told me that the
majority of the students didn’t have the skills required, but instead payed other more
tech-savvy students to help them with their transformation of documents from hand
written assignments to digital content and their online-submissions.” – O6 (Fully-
participating observational study, 2017), What can we learn from these two use cases?
Well, quantified data in the context can’t be trusted. This is an additional challenge for
the evaluation and analysis of the e-learning initiatives and solutions introduced at
UNAM.

An example of an issue that would need further evaluation is the fact that the lecture
capture software is not being used by lecturers at UNAM: “We know that they aren’t

36
 DATA ANALYSIS

using the software after training but are unable to give an answer to why.” – I1
(Interview 1, 2017)

6.2.5. Transforming the education

Transforming the education refer to the factors need to be addressed in order to move
from a traditional style of learning to success full blending learning style. This will
cover interesting evidence and factors that applies as challenges for that
transformation.

The inequality in Namibia is putting a lot of constraints and challenges in terms of

digital transformation of the educational system in Namibia: “Inequality from the
apartheid era is still there, so the un-equality in education is high. Which is resulting
in lacking exposure to ICT in education up to high school. 1-2 sessions with ICTs a
week is the aim, but they are far from achieving it. You see, if access to ICTs exist there
is still a shortage of teachers outside of the cities that feel confident enough with ICTs
to demonstrate it and teach. […] It’s stressful in higher education studies, so they don’t
take the time to learn, they are physically submitting or relay on other students to do
their downloads and submissions for them. […] Lack of resources to coach and teach
students to use the computer and IS.” – I3 (Interview 3, 2017). This give cause to argue
the fact that e-learning will make education more accessible in the context: “We also
have another argument, are you now disadvantaging people that are already
disadvantaged by focusing on the rollout in areas and region that already have
access to good access of technology and internet?” – I3 (Interview 3, 2017). This
statement was motivated by the fact that you can’t deliver ICTs to all of the potential
learners in Namibia, this is in major part due to limited access to devices and required
infrastructure. There are two distinct sides to this debate: “We need to have a balanced
and narrow focus, can’t afford to be ambitious we have enough of challenges” O4
(Fully-participating observational study, 2017) – “I don’t want balance and narrow
focus, I want all the information. To explore the limitations are more interesting than
imagining the possibilities.” – O1 (Fully-participating observational study, 2017).

There is also a disagreement regarding the ICT capabilities of the university and the
learners that are enrolled in their courses and programs: “In Namibia, we are able to
do what all University are trying to do in the west due to: 1) easy access to
management 2) a good IT infrastructure 3) Young University so no real culture to
take in to consideration and 4) A small student population makes it easier to
introduce major changes” – I1 (Interview 1, 2017). This is a sensitive issue and give
cause to much debate, some staff at UNAM refrain themselves from even talking to
widely about the possibilities that ICT offer and where they are heading: “Sometimes I
need to restrain myself from talking too much about the future, not necessarily
because it is a bad thing, but it seems to make people uncomfortable and we slip away
into political grounds.” – I1 (Interview 1, 2017)

6.3. Comparative analysis: Findings of the study and the findings of

the scientific community
This section will try to evaluate to what degree the findings of this study translates and
compares to the findings made by the scientific community. The section will first
present a table with the findings made within each of the previous categories and how
many of these factors that have been identified by the scientific. The section will then

37
 DATA ANALYSIS

continue to discuss to what degree the findings within each of these 5 categories
compares in a more general way.

Categories Findings of the…

… study …scientific
community
Access Challenges: Bandwidth; Challenges: Lacking
Connectivity; Devices infrastructure (Bates,
Aderinoye and Siaciwena,
Success Factors: 2008; Unwin, 2008,
Downloadable resources; 2009); Connectivity
Mobile data connection; (Hussein, Aditiawarman
Satellite campuses; and Mohamed, 2007);
Access (Andersson, 2008)

Success factors: M-
learning (Georgiev,
Georgieva and Smrikarov,
2004)

User motivation, -attitude Challenges: Change the Challenges: Learning

and -awareness staff’s behavior; activities; attitudes on e-
Motivation to participate learning (Andersson,
in e-learning related 2008)
activities; Success stories
from similar contexts; Success factors: User
Awareness of open and satisfaction; perceived
distance learning. ease of use. (Sun et al.,
2008); positive attitudes
Success factors: E- towards ICT; full
learning champions; involvement of all
stakeholders(Sife, Lwoga
and Sanga, 2007);

Systematic approach Challenges: Functional Challenges: Support

decision structure; from institutions
Established and accepted (Brinkerhoff, 2005);
plan with goals and Management and plans
rollout strategy for the transformation
(Sife, Lwoga and Sanga,
Success factors: E- 2007).
learning policy; Centre
for Open, Distance and Success factors: Policy
eLearning (Sife, Lwoga and Sanga,
2007; Shraim and Khlaif,
2010)

Evaluation and analytical Challenges: Lack of Challenges: -

challenges data; lack of time to
analyze the data; Success factors: -

38
 DATA ANALYSIS

unreliable quantified
data

Success factors:
Reliable qualified data

Transforming the Challenges: Inequality; Challenges: Confidence

education Low computer literacy; in technology (Hussein,
Conflicting views of the Aditiawarman and
situation for ICTs in the Mohamed, 2007);
context; Conflicting views Support from institutions
of focus (Brinkerhoff, 2005)

Success factors: - Success factors:

Support functions (Sife,
Lwoga and Sanga, 2007);

There is an evident direct correlation in the identification of the challenges and success
factors revolving the access to the ICTs needed to establish an e-learning practice that
applies to and that is accessible to the learning population of educational institutions
of developing countries. There is also a strong correlation to the need of a systematic
approach for e-learning implementation in the teachings of said learning institution.
There is a semi-direct correlation to the importance of user motivation, -attitude and -
awareness, as well as for the transformation of education. Both the study and the
scientific community identify these categories to be of great importance for the
implementation of e-learning technologies in the educational system of a development
country. However, the identified challenges and success factors identified by the study
and the scientific community differs.
An interesting and surprising find is that the need and importance for evaluation and
analysis of e-learning tools, projects and initiatives is not mentioned by any of the
related research. This study showcases why it is of great importance for e-learning in
developing countries to be able to show evidence for the usefulness of the tools and
practices put into use, but the scientific community do not present any findings on the
subject.

39
 RESULT & CONCLUSION

7. RESULT & CONCLUSION

UNAM are enjoying a support for its e-learning on a high managerial level and a lot
have happened within a pretty short time span. E-learning is today considered to have
a role of an enabler for the desired blended teaching that UNAM aim at. The long-term
goal of the incorporation of e-learning at UNAM is to the flexibility that act as the main
driver for the adoption of e-learning into their teachings. The key functionality that
they wish to achieve with their e-learning is to be able to deliver education to learners:
anywhere, to anyone, at any time anytime. The also identified a small motion and in
official desire to later transition from blended learning into a fully distance and e-
learning based curriculum.

The study identified 5 categories of factors that are critical to consider when ICT are to
be introduced in the higher learning institutions of Namibia. The 5 categories are: i)
Access, ii) User motivation, -attitude and -awareness, iii) Systematic approach, iv)
Evaluation and analytical challenges, and v) Transforming the education. Both
challenges and success factors were identified within each of the 5 categories and it are
the conclusion of this study that both success factors and challenges is factors that need
to be considered when introducing ICTs into the higher education of Namibia, and that
all of the factors that applies as success factors today started off as challenges. Thus, a
challenge is a challenge until the time it is successfully addressed and is at that time
transformed to a success factor and enabler for e-learning in the context. The study
conclude that we are better off in generalizing the resulting findings to factors that are
critical to consider rather than to categorize them by what impact the factors have on
the e-learning in the educational system of the context today. The identified factors
that applies to the e-learning at UNAMs for each of the 5 categories are:
1. Access: Bandwidth; Connectivity; Devices; Downloadable resources; Mobile
data connection; Satellite campuses.
2. User motivation, -attitude and -awareness: Change the staff’s behavior;
Motivation to participate in e-learning related activities; Success stories from
similar contexts; Awareness of open and distance learning; E-learning
champions.
3. Systematic approach: Functional decision structure; Established and accepted
plan with goals and rollout strategy; e-learning policy; Centre for Open,
Distance and eLearning.
4. Evaluation and analytical challenges: Lack of data; lack of time to analyze the
data; unreliable quantified data, Reliable qualified data.
5. Transforming the education: Inequality; Low computer literacy; Conflicting
views of the situation for ICTs in the context; Conflicting views of focus.
The findings of this study correlate well with the findings previously made by the
scientific community, with the exceptions being the study’s finding regarding the
need of evaluation and analysis of the ICTs that had been introduced to be utilized in
the teaching at the higher learning institutions.

40
 DISCUSSION

8. DISCUSSION
This chapter purpose is to allow the researcher to discuss the study’s methodology,
implications, generalizability of findings and give recommendations for future works
on the same or similar issues as this study.

8.1. Sociological-, ethical- and research implications of the study

This section will discuss the eventual implications of the study and its findings as seen
from 3 different perspectives: Sociological, ethical, and research.

8.1.1. Social implications

The sociological implications of the study for the context and case of research will be
primarily revolving around the educational system and an understanding for the
specific factors that need to be considered when an ICT project is to be initiated in the
context. The study highlights some critical factors for ICTs and ICT users in the context
and the findings will hopefully have an impact on how ICT projects are structured and
looked upon in the context of research. The stakeholders are quite aware of the
challenges and are already working hard to overcome them, but they are in general to
modest when it comes to the success factors their work with the challenges that applies
to adopting ICTs in the higher educational system of Namibia. It is the researchers view
that the findings of this study will empower the stakeholders at UNAM by highlighting
the success factors and challenges to applies to e-learning in the context and in doing
so might have sociological implications for the higher education system of Namibia. It
is the belief of the researcher that the study might act as reference for coming ICT
projects to establish roadmaps and designs that leverage the success factors identified
and put forth a plan for facing and overcoming challenges.

8.1.2. Ethical implications

The researcher went great lengths in ensuring an ethical practice in order to reduce or
eliminate all the ethical implications of the study. The researcher made sure to
manipulate or eradicate all information that could lead to the disclosure of the identity
of individuals. The Universities was asked to consent about the fact that their names
would feature in the final report of the study and they had good knowledge about the
purpose and aim of the study.

8.1.3. Research implications

Previous research on related subjects have called for more research and studies to be
conducted on ICTs in developing countries, because just as the researcher noticed in
his attempt to find reference literature for this study, the research on ICT4D and
especially on e-learning is scarce and hard to find. The research implications of this
study might be that previous scientific findings strengthens and awareness of the field
of ICT4D and e-learning in higher learning in developing countries are increased. It is
of continues importance to highlight developing countries and the specific challenges
they are facing and success factors they identify in implementing and adopting ICTs.
The increasing digital incorporation and transformation happening all around world
have different factors that are unique for the context in question the researcher hope
that the study along other studies similar to it will inspire more to follow in its footstep
and continue to examining the factors that is unique for ICTs in the context.

41
 DISCUSSION

8.2. Generalizability of findings

The deductive analysis that compared the findings of the study with the findings and
results of previous research acted as a tool to establish to what degree the findings of
this study correlate with related research. A strong correlation would give cause to
argue for a generalizability of the study’s findings to other higher learning institutions
within a similar context. The conclusion of the study argues for strong correlation
between the findings of this study and findings made by the scientific community,
which in turn means good generalizability of the findings. This is especially true for
findings regarding access, systematic approaches and User motivation, -attitude and -
awareness.

8.3. Strengths and weaknesses of the study

The conducted study has a weakness in terms of width and generalizability of the
findings and results. This in major part due to the fact that the data of the data all come
from a single higher learning institution. If the study were to include more institutions
and/or more developing countries it would give a width and proof of generalizability.
Another way to ensure a greater width and more cause to claim the generalizability of
the findings of the study is to increase the sampling size and/or have a greater variety
in the sampling of stakeholders. An idea would have been to include learners,
government officials and instructors in the study. A larger and more diverse sampling
selection would give the study a width.
Another weakness of the study is the fact that the data collection techniques used had
a wide variety in the time and resources that was allocated to them individually. This
was largely due to the pragmatic approach to the design of the study. The pragmatic
and emergent design resulted in fast and impulsive design decisions. The
impulsiveness was required in order so size opportunities as they presented
themselves. An illustrative example of this was when an opportunity to perform a
Fully-participating observational study presented itself, the decision to act on the
opportunity resulted in a lack of time to plan and book the interviews for the semi-
structured interview study. The sampling of the same interview study was thereby
compromised. The 6-8 planned interviews were reduced to 3.

The main strength of the study is the fact that the issue and its underlying aims and
purpose was addressed in a satisfying way. The designed and perform methodology
achieved a depth in the data, which was the purpose of the decision to go fully
qualitative, the alternative was to go with a mixed methodology; the alternative
methodology will be covered in a greater depth in the next section. The depth of the
data was achieved through good rapport with staff and continues study of e-learning at
UNAM. The rapport resulted in good access to highly skilled and knowledables
individuals. The mix of data collections techniques and the triangulation of the same
when the data was analyzed coupled with the fact that the data collection was
conducted in close collaborations with stakeholders in the context of research and the
good correlation with the findings of related research gives good cause to argue for a
high degree of reliability in the findings of the study.

8.4. Alternative methodology

An alternative methodology that was considered in the design of this study and that
still is considered be an viable alternative in conducting this sort of research is a mixed
methodology, that is a study that utilize and examining both qualitative and

42
 DISCUSSION

quantitative data. The mix were considered due to the uncertainty of what sort of access
that could to be expected to the context of research. The mix of data would give the
researcher a possibility to fill up gaps and verify findings made based on qualitative
data with quantitative data.
An alternative to the selected data techniques was also considered. The researcher was
considering putting focus groups together with different kind of stakeholders in the
same room. However, the idea was shoot down when the suggestion was put forth to
local supervisors and contacts, this was in major part due to cultural constraints that
would result in data that failed to reflect the actual reality.
There was also an idea to interview learners and governmental officials as well as
visiting other universities and campuses. The choice was between going wide or deep,
but local regulations and laws would prove to take the decision away from the
researcher.

8.5. Implications of the pragmatistic inquiry

The implications of the pragmatistic approach in the design of the study meant that
some changes in the course of the emergent design of the study. Changes was made in
the selection of data collection techniques that was used. The full participatory
observational study was conducted thanks to an opportunity to sit in on e-learning
lectures, workshops and discussions facilitated by the Cardiff university. This impacted
the interview study due to relocation of time, the interview study was planned to
include 6-8 different interviews, this number was reduced to 3.
The idea was to include representatives from 2 additional stakeholder groups: learners
and government officials. This was changed due to regulations, policies and laws that
applies to the educational system of Namibia, the implication of the regulations,
policies and laws was that no access to the stakeholders was possible.

8.6. Future works

Future study is required on the factors that make success factors and challenges for e-
learning in the context of higher learning in a developing country. This work identified
some key categories and factors that are key in implementing e-learning in higher
learning, but to examine how we can overcome the identified challenges and how
success factors can be utilized at other higher education institutions lied outside of the
scope for this study. The researcher suggests that the factors identified should be
studied more closely in a greater collaboration with the higher learning institutions in
order to examine the factors and the impact they have on higher education in this study
more closely and therefor suggest a more action- or evaluative research based study
that could utilize the design-reality gap analysis that were developed by Richard Heeks
(Heeks, 2002a) or facilitate workshops where local stakeholders get to discuss the
issues themselves suggestively in line with analysis frameworks such as SWOT.

The researcher identified 3 additional theories that might be interesting to look upon
when examining this issue further: i) Technology acceptance model (TAM), can be of
use gain understanding for the user’s acceptance to the incorporation of e-learning in
the educational system of the context of research. ii) Motivational theory, can be used
to examine the user acceptance and perceived satisfaction. And iii) Social cognitive
theory (SCT), the idea that people learn by observing others. To examine how this, take
effect in a context where ICTs is a relatively new phenomenon and many user lack the
ICT related skills required to navigate the e-learning systems of higher learning
institutions would be of great interest.

43
 REFERENCES

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