This document provides an overview of the pricing plans and features offered by Sonetel in June 2021. The Free, Premium, Enterprise, and Enterprise+ plans range in monthly user pricing from $0 to $11.95 per user. Additional features are included with each higher tier plan such as discounts on calls, numbers, and additional support options. Phone numbers can be purchased individually or as part of a Business Package that provides additional features. A variety of telephony, communication, and support features are outlined for each pricing plan.
This document provides an overview of the pricing plans and features offered by Sonetel in June 2021. The Free, Premium, Enterprise, and Enterprise+ plans range in monthly user pricing from $0 to $11.95 per user. Additional features are included with each higher tier plan such as discounts on calls, numbers, and additional support options. Phone numbers can be purchased individually or as part of a Business Package that provides additional features. A variety of telephony, communication, and support features are outlined for each pricing plan.
This document provides an overview of the pricing plans and features offered by Sonetel in June 2021. The Free, Premium, Enterprise, and Enterprise+ plans range in monthly user pricing from $0 to $11.95 per user. Additional features are included with each higher tier plan such as discounts on calls, numbers, and additional support options. Phone numbers can be purchased individually or as part of a Business Package that provides additional features. A variety of telephony, communication, and support features are outlined for each pricing plan.
This document provides an overview of the pricing plans and features offered by Sonetel in June 2021. The Free, Premium, Enterprise, and Enterprise+ plans range in monthly user pricing from $0 to $11.95 per user. Additional features are included with each higher tier plan such as discounts on calls, numbers, and additional support options. Phone numbers can be purchased individually or as part of a Business Package that provides additional features. A variety of telephony, communication, and support features are outlined for each pricing plan.
AUDIO CONFERENCING ✔ ✔ ✔ ✔ With local dial in numbers worldwide
CHAT HISTORY Forever Forever Forever Forever
Access to historical team chat.
OTHER FEATURES FREE PREMIUM ENTERPRISE ENTERPRISE+
UNLIMITED USERS ✔ ✔ ✔ ✔ Users can be invited to the Sonetel app to use functions for chat, calls etc.
SERVICE LEVEL X X 99.99% 99.99%
AVAILABILITY GUARANTEE (SLA) A portion of service fees are refunded if we fail to meet the SLA.
FREE STORAGE 2 GB 100 GB 100 GB 100 GB
Of files posted in conversations, Per company Per User Per User Per User call recordings etc Excess storage costs $1 per month and GB.
PAGE 7 PLAN DETAILS
SONETEL SUPPORT FREE PREMIUM ENTERPRISE ENTERPRISE+
EMAIL SUPPORT ✔ ✔ ✔ ✔ Email us at support@sonetel.com
TELEPHONE SUPPORT X X ✔ ✔
RESPONSE TIME X 1 DAY 1 HOUR 1 HOUR
P1 issues disrupting Business days Business 24/7 service usage. hours
RESPONSE TIME X 3 DAYS 3 HOURS 1 HOUR
Other issues of less Business days Business Business urgent nature. hours hours
DEDICATED ACCOUNT X X ✔ ✔
MANAGER
DEVELOPER SUPPORT 3 DAYS 5 DAYS ✔ ✔
ON SONETEL API After sign-up After sign-up
ADVANCED TELEPHONY 1 HOUR FREE 1 HOUR FREE ✔ ✔
SUPPORT (SIP) $35/additional $35/additional
hour hour
PAGE 8 PHONE NUMBER DETAILS
PRICE PER MONTH STANDARD WITH BUSINESS PACKAGE
PHONE NUMBERS, FROM $1.79 $1.79
With Enterprise plan or discounts, prices start at $0.79 per month - or lower.
BUSINESS PACKAGE - $4.99
Provides additional features and free call credits.
FREE CREDITS STANDARD WITH BUSINESS PACKAGE
FREE CREDITS - $10.00
For calls and messages each month. Call charges are deducted based on standard rates.
FEATURES STANDARD WITH BUSINESS PACKAGE
RECEIVE CALLS Free Free
Geographical numbers, national numbers and mobile numbers.
RECEIVE CALLS ON TOLL FREE See rates Included or
& SPECIAL RATE NUMBERS 20% discount Call minutes are paid with free credits. Surplus usage is discounted.
FORWARD CALLS See rates Included or
Call minutes are paid with free credits. 20% discount Surplus usage is discounted.
Premium or Enterprise customers
get 40% discount regardless of if they have Business package or not.
PAGE 9 PHONE NUMBER DETAILS
MAKE CALLS See rates Included or
Calls are paid with free credits. 20% discount Surplus usage is discounted.
Premium or Enterprise customers
get 40% discount regardless of if they have Business package or not.
SHOW NUMBER (CLI) X ✔
The person you call sees your number. Requires additional identity verification.
INCOMING SMS TO EMAIL ✔ ✔
When supported by number. $0.01 per SMS received. Paid with free credits when available.
CALL RECORDING. X ✔ $0.01 per recording. Paid with free credits when available.
VOICE RESPONSE X ✔ $0.01 per instance. Paid with free credits when available.
P A G E 10 SIP TRUNKING Connect incoming calls across the Internet to your own VoIP-equipment. Charges are in addition to phone number and plan charges.
OPTIONAL PRICING MODELS PRICE
PER MINUTE PRICING (DEFAULT) $0.01
Includes up to 60 channels for handling simultaneous incoming calls.
Per minute fees cannot be paid with free
credits included with plans.
PER CHANNEL PRICING $12.50
Per month and channel for desired max parallel incoming calls. Channels are sold in bundles of 5.
Your channel capacity is shared by
all your phone numbers.
Capacity for some countries including
Colombia, Ecuador, Kenya, Nicaragua, Thailand, Uganda and Venezuela costs $25 per channel and can be purchased separately.,
P A G E 11 PROFESSIONAL SERVICES
SERVICE PRICE PER STARTED HOUR
PROFESSIONAL SERVICE $35
Work done by us, outside of what is included in your plan. Only work that is pre-approved by you will be charged.
Professional Services Work include, but is not limited to:
• Configuration assistance
• API support
• Advanced telephony support (SIP)
• Integrations with 3rd party systems
• Custom AI-setup for suggested answers
• Product feature implementations
P A G E 12 VOLUME DISCOUNT
MONTHLY SERVICE CHARGES DISCOUNT
SPENDING LEVELS FOR VOLUME DISCOUNT
Excludes calls that already have a discount of 40% or more - and SIP-channels.
>$1,000 5%
>$5,000 10%
>$10,000 15%
>$20,000 20%
P A G E 13 This price list is valid from June 1st 2021. Prices apply to phone numbers purchased at or after this date. Sonetel reserves the right to update the price list at any time.
Prices are stated excluding VAT and other taxes.
By using any of the Sonetel services,
you agree to the Terms and Conditions as presented at Sonetel’s website from time to time.
