Intrveie Sampls

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Hi! Here are guides for your application. Good luck!

🗣 CONCENTRIX JOB APPLICATION PROCESS FROM INITIAL INTERVIEW TO JOB OFFER 2021

- https://www.youtube.com/watch?v=cJL5z4QD1Sw

🗣 CONCENTRIX APPLICATION PROCESS | STEP BY STEP + SUREHIREDTIPS

- https://www.youtube.com/watch?v=twlM5YVP3dE

🗣 20 CONCENTRIX INTERVIEW QUESTIONS FOR NEWBIES

- https://www.youtube.com/watch?v=tlL50Lg6mQ8

🗣 20 CONCENTRIX CALL CENTER INTERVIEW QUESTIONS AND ANSWERS FOR NEWBIES 2021

- https://www.youtube.com/watch?v=9pq0YUH-Lfc

🗣 HOW TO PASS AMCAT | AUTOVIEW SAMPLE ANSWERS (English)

- https://www.youtube.com/watch?v=TaIj7Ms6FUw

- https://youtu.be/H2bauc66jk4

🗣 CONCENTRIX SVAR TEST (PROCESS FROM START TO END AND TIPS TO PASS IT)

- https://www.youtube.com/watch?v=4Wc2P7num7U

- http://solutionsbyabhishek.blogspot.com/2017/04/svar-test-questions-aspiring-mind.html?m=1

- https://exprosearch.com/blogs/job-search/how-to-pass-svar-exam

- https://youtu.be/jX8uESao0M0

- https://www.youtube.com/watch?v=-S8CEwC8sYs
🗣 CONCENTRIX MOODLE TEST COMPLETE PROCESS AND HOW TO PASS IT

- https://www.youtube.com/watch?v=coxf2xvzkzk

🗣 FINAL INTERVIEW GUIDE

- https://youtu.be/sAOxd8ETtes

- https://youtu.be/b0GN89NeKWI

- https://youtu.be/5aNWBV1L1_c

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*** POSSIBLE FINAL INTERVIEW QUESTIONS ***

1. What's your biggest weakness?

- Only cite one. Do not focus on the weakness itself. Instead, explain what you are doing to convert this
weakness into a strength.

I am think my biggest weakness is that sometimes i am being hesitant to express my opinion with
someone higher than my position, i am shy to share my ideas on a group meeting

But i am working on it, i am still trying to imporve mg social skills.

2. What's your biggest strength?

- Provide 1 to 3. Explain how your strengths will be beneficial for your work and the company.

Competitive--- i always make sure to do my best and to excel in every task that was given to me

I always make sure to ensure the quota or the metrics to provide quality service to the company
I can handle pressure- when i was in college, i been a fulltime scholar,3 scholarship is. Great pressure for
me to maintain my grade, and i am supporting myself financially. Becuase my mother is old enough and i
dont have a father but i did graduate

In realrion to word we are ahnding trio there

Teaching skill, i oike to learn new things and sharing my knowledge to other, i have already been
selected as a mentor before to guide newbies during their calls and i oike doing it

3. What is your idea of a BPO?

- Research of what are the common tasks of a CSR.

Customer service providing resolution and proper information to every customer in a quickest posiible
time beacusetheir time is preciuos but being an csr should also maintain quality during the calls to
ensure the best services to every customers. Serving the cus is our number priority no matter the worst
situation is. I have leran

I have lewrne that being a csr is a very critical beacuse we are dealing with businessess here. We have
been a part of rhe companys success and make sure to give our best beacuse of the posibility of closing
the account if we have failed .

4. What do you think are the qualities a CSR should possess?

- Provide 2 to 3. Explain why. Relate it to the job.

I am punctual, i never been late, i alwyas make sure to be on ready 30mins before the start of the shift

I am patient, i had only call for supervisor once so far. And i realy try to resolve every issues without the
help of my team leader

Good follweer,- i always make sure to posses best practices during the call.. and make sure that no rules
of fhe company will be comprimise

5. What was your

iggest learning from your previous work?


I have learb a lot from the, they ar e good because they gave ne the opportunity to enter the bpo
industry one partcular thing is that being in the industrh is a bit challenging but on the other side, it is
has a good feeling when you help and resolve a cus. It measure my patience also.

6. What was the most challenging situation that you have encountered?

I am a son of a single mother, i has born without a father, so getting in college is quite difficult. Well
what i did is to finance my education by maximazing all resources that are available by taking many
scholarship exam as possible,,. Requirements are tough

- Do not dwell on very the challenging situation. Focus on how you were able to resolve it and what you
lead from it.

7. Why did you leave your previous job?

- Never say anything about your previous company.

The reason why i left my job is that i want to explore the industry, i want to grow and look for another
experince to another company, ithin i have already did my best and im done with my mission there. I am
already very comfortable working there i have my knowledge but i believe in te saying that you must
always get out of your comfort zone to learn and grow

8. Why should I hire you?

- Focus on your good qualities. Like attendance, being committed, and being an asset to the company.

You should hire me beacse i am qualified, i have expereince is my best asset, i am an achiever.. i always
make sure to be the best that i can.. i loie helping other maybe i cna be an asset.

9. How long are you planning to stay with us?

- Make sure that you sound committed to the job and this is your long term plan.

I am looking forward to be a respected and stablish agent in the company, and if i was given the
opportunity iw ant to stay in concentrix and apply for another position if i am qualified
10. How will you handle an irate/upset/mad customer?

First i will let the cus to vent out all his emotions, i will let him speak whatever he want, after that when
he is calm eniugh i will start give assurance, empath statement and i will try to make him feel that i am
the best person on the line to help him

11. How do you handle conflict at work?

We always need to be professional all the time,, we dont let ourselves get be affected by our emotions,
we should think and consider all solutions and have to be firm.

12. What motivates you to work?

Is thebprsise of my collegues and the when ia was able to help them to be better

13. What is your idea of a Healthcare account?

Idea is that we will be handling products and services, we will deal all posible inquiries and issues, we
will product product infos to the cus to mximaze the services..

If we have techbased products mayne we will do troubleshooting billing account management

Or mabye we will pitch and try to sell our products to the customers and services like insurance

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