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    Lite Manual

    Uploaded by

    SSL Sales
    The document provides step-by-step instructions for logging into an extranet system and updating various property details like rates, availability, photos, amenities and descriptions. It outlines the main tabs for managing bookings, promotions, policies and more. Customer support can be contacted through the inbox for any requests or concerns needing assistance from the booking platform provider.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Lite Manual

    Uploaded by

    SSL Sales
    45 views17 pages
    The document provides step-by-step instructions for logging into an extranet system and updating various property details like rates, availability, photos, amenities and descriptions. It outlines the main tabs for managing bookings, promotions, policies and more. Customer support can be contacted through the inbox for any requests or concerns needing assistance from the booking platform provider.

    Original Title

    Booking.com-Lite-Manual

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    The document provides step-by-step instructions for logging into an extranet system and updating various property details like rates, availability, photos, amenities and descriptions. It outlines the main tabs for managing bookings, promotions, policies and more. Customer support can be contacted through the inbox for any requests or concerns needing assistance from the booking platform provider.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    45 views17 pages

    Lite Manual

    Uploaded by

    SSL Sales
    The document provides step-by-step instructions for logging into an extranet system and updating various property details like rates, availability, photos, amenities and descriptions. It outlines the main tabs for managing bookings, promotions, policies and more. Customer support can be contacted through the inbox for any requests or concerns needing assistance from the booking platform provider.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 17

    Step 1: GO TO: https:// admin.booking.

    com Step 3: Input your Log In details


    Your Log in name is also your Property ID
    Example: 123456
    * take note of the log in ID provided to you
    via email. Only your password is editable

    Step 2: Log In to your system

    Step 4: Click Log In


    Log In.
    Take the guided tour to learn about the basic features and tabs in the extranet

    Home.

    Start Updating by going to the following tabs


    •Home : See What’s going on today
    •Rates & Availability : Manage your calendar
    •Promotions : create and manage your promotions
    •Reservations : Manage all bookings
    •Property : Edit photos, facilities & more
    •Opportunities : Boost your Performance
    •Inbox : Contact your Booking.com support team
    •Guest Reviews : Read and respond to guest reviews
    •Analytics : Check your properties performance
    •Booking Suite : Increase your revenue
    Rates and Availability.
    Allows you to view guest’s contact details – click on the reservation number for the mobile number and an anonymous e-mail
    address that works as a normal e-mail address and can still be used to communicate with your guests:
    Reservations.
    Mark a guest as No Show if they were not able to stay in the property or modify the reservation of guests who shortened/extended their stay:

    Reservations.

    You can start communicating with your guest


    through the Guest Communication box:
    Create your own templates by clicking My templates
    Highlight your property by uploading high resolution photos:

    Property Photos.
    Here you can specify your Cancellation and Pre Payment Policies

    Policies.
    Here you can specify your payment preferences and accepted payment methods:

    Policies.
    Update what your property can offer such as facilities, services, and room amenities:

    Facilities & Services.


    Update the details of your existing rooms or add more rooms to sell with Booking.com:

    Room Details.
    Update the details of your existing ROOM AMENITIES with property at Booking.com:

    Room Amenities.
    This is where you can view your property or room descriptions, and request a correction if there is a mistake

    Property Description.
    For any requests/concerns that need Booking.com’s assistance, feel free to send us a message by clicking on “Compose a new message”:

    Kindly select the Subject of your


    concern of your concern so that it
    goes directly to our respective teams:

    Reservations – for guest related concerns.


    Note that you have to provide the booking
    number and our Customer Service Team will
    Inbox.

    get back to you

    Invoices and Credit Control – for any


    commission related concerns which will be
    received by our Credit Control Team

    Photos and Description – for any content


    related concerns
    On the upper right part of your extranet, you will find the Account button:

    Contacts - Update your contact details. Please note that e- Should you wish to view your Public Page just click on the
    mail confirmations and invoices will be sent to the e-mail button beside Account which indicates your property name:
    address that you will provide

    Notifications - Adjust if and when you would like to


    receive various notifications
    Account.
    Once done updating all of the information needed, go back to the Home tab and click on
    Get Online and Bookable NOW. “ GET ONLINE AND BOOKABLE ”

    Again, thank you for joining Booking.com!


    You may also check our FAQs to learn more:

    Partner Help Centre. https://partnersupport.booking.com/

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