SAFE, EFFECTIVE,

COMPASSIONATE CARE
Hamad Medical Corporation is
the main provider of secondary
and tertiary healthcare in Qatar
and one of the leading hospital
providers in the Middle East.

1
Managing Director’s welcome

Our mission is to deliver the

Hamad Medical Corporation is the main We have a long history of caring for the people Hamad is a forward-thinking organization
national provider of secondary and tertiary of Qatar. As an organization we have kept pace that blends the best elements of Qatari
healthcare in Qatar and one of the leading with the rapid growth and development of the values, innovation and skills with high-caliber

safest, most effective and most hospital providers in the Middle East.

We are committed to contributing to the

nation in recent decades. This progress is evident
in both the expansion of facilities to meet
demand as well as improved quality of care.
international expertise. Our aim is to deliver
the safest, most effective and most
compassionate clinical care with high patient

compassionate care to each nation’s development under the visionary

leadership of His Highness the Emir, Sheikh
Tamim Bin Hamad Al Thani. Hamad works to
We understand the needs of our patients, and
with the population continuing to increase, we
satisfaction rates.

This brochure provides you with an insight into

and every one of our patients. support the Qatar National Vision 2030 and
plays a key role in the implementation of
Qatar’s National Health Strategy 2011-2016.
are committed to the future development and
expansion of our services to provide the best
care possible for our patients.
Hamad and highlights some of the progress
we are making as a system.

Hamad provides an essential service to all Activity across all areas has grown significantly
residents of Qatar. We strive to be our in recent years and in 2014 alone there were
patients’ first choice in specialized healthcare; over two million episodes of patient care
to be trusted, admired and respected, known throughout our network of hospitals. Hanan Al Kuwari PhD
for compassion, innovation and wisdom. Managing Director
We continue to build on recent innovation and
progress by pursuing excellence in all that we
do, in line with our three key pillars of health,
education and research. Academic health is
central to our healthcare vision, which at its
heart combines innovative research, top-class
education and excellent clinical care.

2  |  Hamad Medical Corporation 3

 Since 2002 the population has
increased from 740,000 to over
Qatar’s proved oil reserves of Qatar possesses an impressive
14 percent of the world’s total
About Qatar
3.7 billion barrels ensure current
two million in 2015. output levels will continue for at gas reserves.
least the next 20 years.

Continued
2m 3.7bn 14% growth
Qatar is a small, oil and gas-rich National Health Strategy
country located midway along the
The State of Qatar is enjoying a period of
Qatar has set out its plans for the development
western coast of the Arabian Gulf. and growth of the nation over the next two
Its sole land border is with Saudi decades in the Qatar National Vision 2030,

unparalleled prosperity, with exceptional Arabia to the south. Qatar has a which focuses on four developmental pillars:
human, social, economic and environmental.
coastline covering 563 kilometers
and a land mass of 11,521 square
economic progress being evident in the
The National Health Strategy 2011-2016
kilometers. The climate is hot and dry, is aligned to the goals of the Qatar National
with summer temperatures regularly Vision 2030. It is an ambitious program, with

increasing standard of living of its people. exceeding 40 degrees centigrade.

In addition to the continued growth of its oil
seven goals and 39 specific projects, designed
to transform health services in Qatar with the
aim of supporting a healthy population, both

Major advances in economic, human and and gas industry, Qatar is strongly committed
to the development of many other sectors
including health, education, sport and tourism.
physically and mentally.

The Supreme Council of Health, Hamad

social developments continue to occur. The nation has seen continued growth over
the past few decades. Since 2002 the
population has increased from 740,000 to
Medical Corporation and the Primary Health
Care Corporation are working together to
achieve a healthy, vibrant society in Qatar
just over two million in 2015. With investment by promoting public health, encouraging
Qatar National Vision 2030
in Qatar set to continue, and the increasing healthy lifestyles, providing comprehensive
demand for expatriate workers, the nation’s community-based primary care and
growth is expected to continue for many supporting advanced, best practice hospital
years. According to the Qatar Statistics and continuing care services that meet the
Authority, the total population is forecast to needs of the country’s diverse and rapidly
reach 2.8 million by 2020. growing population.

4  |  Hamad Medical Corporation 5

Qatar’s first and largest healthcare provider

A long history
of caring for the
people of Qatar.
Delivering the safest,
most effective and
most compassionate
care for over 50 years.
Since Rumailah Hospital first opened
in 1957, Hamad has significantly
expanded its portfolio of hospitals,
to eight at present, with more set to

Past
open in the coming years. As Qatar
has grown and developed over the
past half a century, so too has
Hamad. This long history of caring
for the residents of Qatar ensures
Hamad is uniquely positioned to
understand the specific cultural and
healthcare needs of the population,
We’ve cared and provide the best possible care.
for Qatar’s past
Present Future
We’re caring for We’ll be here to care
Qatar’s present for Qatar’s future
Our hospitals and services Hamad Medical Corporation’s
network of hospitals has
expanded significantly over

Expanding network the past 50 years in order

to meet the demands of the
increasing population
2,171,000
2014 population

1960s 1980s 2000s Present Future plans

Total hospitals 1 Total hospitals 3 Total hospitals 5 Total hospitals 8 Total hospitals 12
Opened Rumailah Opened Hamad General National Center Opened Heart 4 new hospitals
1957 Hospital 1982 Hospital Opened for Cancer Care 2011 Hospital 1 research center
2004 and Research
Launched Ambulance Opened Al Wakra
1985 Service Opened Al Khor 2012 Hospital
2005 Hospital Opened
Opened Women’s The Cuban
1988 Hospital 2012 Hospital In the coming years Hamad will
expand its services with the
opening of five new facilities:
Women’s Wellness and Research Center,
Estimated Qatar Rehabilitation Institute, Ambulatory
224,000 2.17 million 2.8 million Care Center, Communicable Diseases
Hospital and Hamad Bin Khalifa
Total population in 1980 Total population in 2014 Total population in 2020 Translational Research Institute.

594,000
Total population in 2000

47,000
Total population in 1960

12  |  Hamad Medical Corporation 13

Hamad Medical Corporation Hamad Medical Corporation is the
largest healthcare provider in
AMBULANCE
Qatar, providing around 90 percent SERVICE
of acute services in the country.

World-class TERTIARY
HOSPITALS
HAMAD CONTINUING
CARE

healthcare 90% GENERAL

HOSPITALS

Hamad Medical Corporation is the Hamad Medical Corporation is in the early

largest healthcare provider in Qatar, stages of planning and delivery on one of the
delivering around 90 percent of most ambitious hospital building programs
acute services in the country. currently underway anywhere in the world.
Managing eight hospitals and Through the delivery of the Facilities
operating the national ambulance Masterplan, Hamad is continuing its
service and a home healthcare commitment to provide advanced healthcare
service, Hamad is building a legacy facilities to best serve our patients. The
of healthcare expertise through Masterplan will see Hamad unite its current
excellence in clinical care, medical Hamad General Hospital and Medical City
education and research. campuses into a world-class urban health
district, Hamad bin Khalifa Medical City
Since its establishment, Hamad has prided (HBKMC), in the heart of Doha.
itself on providing safe, effective, high-quality
healthcare for its patients and is committed HBKMC will bring together clinical facilities
to the continuous improvement of services to and services to create a patient-centered
ensure patients receive the best possible care. healing environment. This will include the
Hamad plays a key role in the delivery of areas construction and commissioning of a wide
of Qatar’s National Health Strategy, such as range of facilities, including a rehabilitation
diabetes, cancer, organ transplantation and institute, a new tertiary hospital for women,
mental health. an ambulatory hospital, a communicable
diseases hospital, the Hamad Bin Khalifa
To meet the changing needs of a rapidly Translational Research Institute, a new tertiary
growing population, Qatar is making significant hospital, a specialist cancer center and a
investments in the country’s healthcare school for clinical sciences.
infrastructure and Hamad is at the forefront of
this vital work. Focusing on both preventative Designed to support the Qatar National Vision
Hamad is continuing its and curative care, Hamad is guided by the 2030, when complete, HBKMC will be one
of the largest healthcare complexes in the
principle that a healthy population, served by a
commitment to provide world-class, well-managed healthcare system, Middle East.
is essential to the country’s development.
advanced healthcare
Central to Hamad’s healthcare vision is
facilities to best serve its evolution into a thriving academic health

our patients. system that links health, education and

research by joining globally recognized
healthcare facilities, medical education
institutions and research programs.

14  |  Hamad Medical Corporation 15

A regional leader in
the field of surgery

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 1
Tertiary Hospitals
Hamad Hamad General Hospital is Hamad’s largest
hospital, providing 600 beds. The facility has Areas of
General one of the busiest emergency departments
specialty:
in the world, treating between 1,200 to
Hospital 1,500 patients on an average day. The
hospital is in the process of expansion to Trauma, Emergency Medicine,
continually improve its patient care services Pediatrics, Critical Care, Specialized
with the assistance of leading world experts. Surgery, Specialized Medicine,
Laboratory Medicine, Radiology

2
Women’s Women’s Hospital provides specialized care
to serve the unique healthcare needs of Areas of
Hospital women and newborn babies in a warm,
specialty:
family-centered environment that treats and
cares for patients according to the latest
Hamad Bin Khalifa
medical standards. The hospital has 330 beds Obstetrics, Gynecology,
Medical City
and patients benefit from a full range of Neonatal Care, Emergency  
advanced services; all delivered with Care, Newborn Screening
personalized attention and compassion.

1 4

3
2 Heart Heart Hospital is a modern, state-of-the-art
3 center committed to delivering high-quality Areas of
Hospital care and treatment for adults with heart
specialty:
conditions. The specialist hospital integrates
all cardiothoracic medical and surgical
facilities in one center, providing 116 beds. Cardiology, Cardiothoracics,
Heart Hospital is committed to academic Non-Invasive Cardiac Surgery,
health as well as medical education with an Emergency Care, Cardiac
active cardiology fellowship program, and   Intermediate and Intensive Care
a strong commitment to the education of
residents, fellows and specialists.

4
National This 60-bed hospital specializes in the
delivery of diagnosis, treatment and Areas of
Center for management for the care of people with
specialty:
cancer and blood disease. Advanced
Doha Cancer technology combined with teams of
specialists and highly trained staff work Medical Oncology, Radiotherapy,
Care and together to offer high-quality healthcare Chemotherapy, Pain
Research tailored to patients’ individual needs. Management, Specialist
Laboratory Services Care,
Cardiac Intermediate and  
Intensive Care

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 1
General Hospitals
Al Khor Al Khor Hospital is a 110-bed facility
providing healthcare services to the growing
Areas of
Hospital population in the northern region of Qatar.
specialty:
Opened in 2006, Al Khor was the first
Hamad hospital outside of Doha. The hospital
offers patients treatment in a pleasant and General Medicine,
modern environment, with the wide range of General Surgery,
clinical departments ensuring advanced care. Emergency Medicine,
Pediatrics and Obstetrics

2
Al Wakra Al Wakra Hospital is the newest of Hamad’s
hospitals. This facility, which has a flexible
Areas of
Hospital capacity of up to 260 beds, serves the
specialty:
rapidly growing towns of Al Wakra and
Mesaieed to the south of Qatar. Al Wakra
Hospital provides patients with safe, high-  General Medicine,
quality care in an efficient way. The opening Emergency Medicine,
of Al Wakra Hospital has meant that people Burns and Plastics,
from the Wakra community no longer need General Surgery,
to travel to Doha as the care is readily Pediatrics and Pediatric,
available here at home.
Emergency, Obstetrics  
and Gynecology

3
The Cuban Located in Dukhan in the west of Qatar,  
this hospital is a joint venture project and
Areas of
Hospital partnership between the State of Qatar and
specialty:
the Cuban Government. Providing 65 beds,

1 Al Khor and approximately 400 highly qualified

Cuban healthcare professionals, the hospital General Medicine,
Dukhan is equipped with state-of-the-art technology General Surgery,
serving Dukhan and its surrounding Emergency Medicine,
3 communities. It is a representation of how Pediatrics and Obstetrics
international partnerships can result in a
2 Al Wakra world-class standard of healthcare service.

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 1
Continuing Care
Rumailah Rumailah Hospital is Hamad’s longest-serving
hospital and provides healthcare services  
Areas of
Hospital for both acute and long-term rehabilitation
specialty:
patients. It is a multi-specialty teaching
hospital with a bed capacity of 570 spread
across four sites in the city of Doha. The Adult Rehabilitation, Children’s
hospital is expanding with the development Rehabilitation, Dentistry, Ear,
of brand new facilities and has been Nose and Throat and Ophthalmic
recognized as a leading provider that has Surgery, Medical Care for  
been presented with many national and
the Elderly, Psychiatry and
international awards, including the regional
Arab Health Awards. Residential Care, Dermatology,
Child Development

Hamad Bin Khalifa

Medical City Mental health Hamad plays a leading role in the delivery of
care for people with a mental health illness.
services Guided by Qatar’s National Mental Health
Strategy, Hamad is working with partners  
in Qatar to develop a high-quality mental
health system and transform the way mental
illness is perceived and treated. The new
strategy will drive important structural
changes which allow Hamad to be more
focused in its delivery of community-based
1 care, providing the people who need it with
the right care, at the right time and in the
most beneficial environments.

Residential and Caring for partially or long-term dependent

patients outside a hospital setting is of great
home care importance. The recently expanded and
renamed Enaya Specialized Care Center
(formerly the Skilled Nursing Facility), the
Residential Care Compounds and the Home
Healthcare Service all provide services for
patients with specialist care needs.

Doha

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Clinical expertise

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Hamad’s commitment to patients “Academic health will improve
the standard of care that
patients receive, train the next
generation of clinical and

Putting patients first

scientific leaders and support
world-class research leading to
new and exciting discoveries.”

Hamad Medical Corporation prides Developing world-class

itself in delivering safe, effective emergency services
and compassionate care to its Hamad’s emergency services fulfill an essential
patients. Hamad is focused on role for the people of Qatar: a life-saving one.
the continual advancement of its An expanded fleet of state-of-the-art
ambulances, an expanded air ambulance
services in order to meet the
service, faster response times and dispatch
demands of the nation’s growing stations located across the country all help
Hamad’s recently population. This commitment to its
patients is highlighted through a
provide a world-class service for the whole
of Qatar.
expanded LifeFlight number of recent developments.
Increasing capacity outside Doha
fleet responds Promoting academic health
Hamad is seeking, with its partners, to evolve
Hamad’s three general hospitals, in Al Khor,
Al Wakra and The Cuban Hospital in Dukhan,
to emergencies into a thriving Academic Health System that have grown significantly in recent years.
links together health, education and research. These hospitals have an important role to play
across the country Academic health will improve the standard of in providing care closer to patients’ homes.

24 hours a day. care that patients receive, train the next

generation of clinical and scientific leaders and Leading the region in the field of surgery
support world-class research leading to new The number of bariatric, robotic and organ
and exciting discoveries. transplant procedures have all increased
significantly in recent years. The first healthcare
Raising quality and safety standards provider in the Middle East to perform gastric
The Best Care Always campaign, launched bypass surgery using robotic techniques,
in October 2013, marked an important Hamad Medical Corporation has become a
milestone in Hamad’s journey to achieve regional leader in the field of surgery, having
the safest, most effective and most introduced the latest procedures and
compassionate care for its patients. Designed techniques, with low complication rates.
in partnership with the Institute for Healthcare
Improvement - the world leader in the science
and practice of healthcare improvement -
Best Care Always aims to achieve continuous
improvement in patient safety on hospital
wards, theaters and critical care units.

26  |  Hamad Medical Corporation 27

 Accreditations

Meeting international
standards of care
Hamad Medical Corporation has American Nurses Credentialing Center
sought and achieved accreditation In early 2014, Hamad became the first
from leading organizations in organization in the GCC, and only the third in
recent years across many areas. the Middle East, to be accredited as a provider
Accreditation demonstrates Hamad’s of continuing nursing education by the
American Nurses Credentialing Center (ANCC).
ability to deliver high standards of
This achievement places Hamad among an
care to our patients. elite class of healthcare organizations around
Joint Commission International the world and demonstrates the importance
placed on providing nursing staff with
In April 2014, Hamad’s three newest hospitals,
professional development opportunities. The
Heart, Al Wakra and Cuban, joined all Hamad’s
ANCC is a subsidiary of the American Nurses
other hospitals, as well as the Ambulance
Association (ANA) and is dedicated to the
Service and Home Healthcare Service, in being
promotion of excellence in nursing and
awarded Joint Commission International
healthcare through credentialing programs.
accreditation, which recognizes high-quality
healthcare organizations. College of American Pathologists
Ambulance Service Hamad’s Department of Laboratory Medicine
and Pathology (DLMP) received accreditation
In October 2014, Hamad’s Ambulance Service
by the College of American Pathologists (CAP)
achieved the distinction of being re-accredited
in July, 2014. CAP accreditation is considered
by the Joint Commission International (JCI),
the gold standard of laboratory accreditation
becoming the first national ambulance service
and requires successful performance in
to achieve this prestigious accreditation twice.
stringent proficiency testing, quality control
In the same year, the Ambulance Service’s
of procedures, staff qualifications, safety
Medical Communication Center was named
programs and overall management. It
an Accredited Center of Excellence by the
recognizes laboratories that positively impact
Hamad’s laboratories International Academy of Emergency
Dispatch, while the LifeFlight service also
patient care.

are internationally received Eurami accreditation, which

recognizes the highest-quality aeromedical
recognized for their standards worldwide.

positive impact on
clinical decision-making
and patient care.

28  |  Hamad Medical Corporation 29

Our people “Hamad has an ever-growing,
diverse and multinational
workforce making it one of
Qatar’s biggest employers.”

A world-class
workforce
Hamad Medical Corporation is • 5,500 staff registered for the Open School
committed to recruiting and • 41,000 courses were completed
retaining high-caliber staff at all • 1,000 staff completed 16 courses,
levels across the organization. earning the IHI Open School Certificate
Hamad’s success as an organization • 2,000 staff completed five priority courses
in meeting its patients’ needs
depends on its most valuable asset: Recognizing teams for their
its people. Hamad has an ever- outstanding contributions
growing, diverse and multinational The Stars of Excellence Employee Awards
workforce making it one of Qatar’s and Recognition Program recognizes teams
from across Hamad who have made significant
biggest employers.
contributions within the three pillars of
Revalidation of consultants’ credentials Hamad’s identity: health, education and
Hamad Medical Corporation and Primary research. Since its launch, more than 1,000
Health Care Corporation (PHCC) entered submissions have been received from across
into an agreement with Medical Validation Hamad, recognizing the contributions of over
Ireland (MVIrl) in 2013 for the purpose of 10,000 of our staff working to improve the
revalidating and reviewing the credentials services we provide to our patients. Many
of consultants working at Hamad and PHCC. of these have also been nominated for the
International Arab Health Awards, with several
The Medical Revalidation Program, which nominations receiving awards.
revalidated almost 700 consultants, enabled
Hamad and PHCC to recognize and reward ACGME-I
excellence in clinical care and identify In 2012 Hamad became the first hospital
opportunities for further development and system in the region to achieve the
growth. It benchmarks Hamad and PHCC institutional accreditation from the
consultants against consultant standards Accreditation Council for Graduate Medical
in Ireland. Education – International (ACGME-I). This
makes Qatar the second country outside
Training courses for staff of the United States to have the prestigious
To enable staff to build on the lessons learned accreditation conferred upon it, which
at the 2013 Middle East Forum on Quality indicates that it meets the highest and most
Improvement in Healthcare, Hamad staff rigorous standards for physicians’ specialty
were given free access to the Institute for training. This achievement means Hamad
Healthcare Improvement’s (IHI) Open School. will attract, train and retain the top medical
The IHI Open School provides students of graduates and clinical faculty from Qatar and
medicine, nursing, public health, pharmacy, around the world.
health administration, dentistry and other
allied health professions with the opportunity
to learn about quality improvement and
patient safety.

30  |  Hamad Medical Corporation 31

 Continuing
care services

32  |  Hamad Medical Corporation 33

Partnerships

Harnessing
international
expertise
Hamad is committed to developing Unique partnership advancing women’s
partnerships with leading local healthcare in Qatar
and international organizations A unique collaboration between Hamad and
in the fields of health, research Partners HealthCare is transforming Women’s
and education. Through these Hospital into one of the leading hospitals in
the region for obstetric and gynecological
partnerships, Hamad is seeking to
healthcare. Leading clinicians from Brigham
advance clinical expertise, transform and Women’s, Massachusetts General and
the delivery of its services and bring Newton-Wellesley hospitals will work side-by-
innovative solutions to meet Qatar’s side with the team at Women’s Hospital to
current and future needs. drive improvements in quality, patient care
and clinical outcomes.
Strategic partnership with the Institute
for Healthcare Improvement Developing children’s healthcare
As part of its commitment to the delivery of services in Qatar
the highest-quality healthcare to the people Since 2010 Hamad Medical Corporation and
of Qatar, Hamad signed a strategic agreement SickKids International have been working
with the Institute for Healthcare Improvement together to develop pediatric healthcare in
(IHI) in 2013. The partnership will see IHI Qatar. This partnership encompasses every
faculty work collaboratively with Hamad staff, aspect of pediatric healthcare in the country,
examining new and innovative ways to achieve from primary to tertiary pediatric services.
the safest and most effective quality of The focus is on developing pediatric clinical
healthcare in the region and enhance the programs, developing staff through education
patient’s experience. and training, and developing child health
research in Qatar. The partnership with
SickKids International demonstrates Hamad
Medical Corporation’s commitment and
dedication to delivering excellent pediatric
healthcare services in Qatar.

Developing excellent
pediatric healthcare
services in Qatar.

34  |  Hamad Medical Corporation 35

Community health promotion

Working towards
a healthy Qatar
Improving the health of the people Al Seha magazine Hamad Injury Prevention Program
of Qatar is a priority for Hamad Hamad’s patient-focused health publication, The Hamad Injury Prevention Program (HIPP)
Medical Corporation. Hamad works Al Seha, has continued to grow since its was established as a research initiative to
closely with its local healthcare successful launch in 2012. By focusing on the improve public health and safety. The program
partners, including the Supreme promotion of healthy living, Al Seha aims to is an integral part of the trauma service and
help improve the lives of Qatar’s population a result of the research carried out by the
Council of Health and Primary
and also position Hamad as an authoritative trauma leadership at Hamad General Hospital,
Health Care Corporation, to raise subject matter expert on health and wellbeing. looking at the most common and high-risk
awareness of important health and incidents. Data is then translated and used
injury prevention issues. Kulluna health and safety campaign to prioritize cases for interventions. HIPP
In 2012, Hamad, in association with collaborates with many partners to organize
ConocoPhilips, launched a five-year campaign and participate in efforts related to injury
to raise levels of public awareness regarding prevention, including construction worker,
health and safety in Qatar. Coordinated by the pedestrian and road traffic safety.
Hamad International Training Center (HITC),
the campaign aims to create and foster Public awareness campaigns
awareness about the basic and essential Educating the public about the signs, symptoms
principles and actions required to ensure and care options of important health issues
wellbeing and safety. Kulluna has run a number has been an area of focus for Hamad. Public
of high-profile campaigns focusing on topics awareness campaigns for diabetes and organ
including water safety, heart health and heat- donation, as well as the ambulance service,
related health concerns. have all been run in recent years, providing
patients with the tools and knowledge to take
responsibility for their own health, leading to
a healthier society.

36  |  Hamad Medical Corporation 37

www.hamad.qa