Arpit Verma is seeking a position that utilizes his strong organizational skills, education background, and ability to work well with others. He has over 10 years of experience implementing and supporting ERP systems like SAP Business One. His experience includes business requirements gathering, system configuration, data migration, training, and post-implementation support. He is proficient in SQL Server, Crystal Reports, and Microsoft Office. His most recent roles include project manager at EvotAi Technologies and team lead at Indivar Software Solution, where he led implementations for several clients.
Arpit Verma is seeking a position that utilizes his strong organizational skills, education background, and ability to work well with others. He has over 10 years of experience implementing and supporting ERP systems like SAP Business One. His experience includes business requirements gathering, system configuration, data migration, training, and post-implementation support. He is proficient in SQL Server, Crystal Reports, and Microsoft Office. His most recent roles include project manager at EvotAi Technologies and team lead at Indivar Software Solution, where he led implementations for several clients.
Arpit Verma is seeking a position that utilizes his strong organizational skills, education background, and ability to work well with others. He has over 10 years of experience implementing and supporting ERP systems like SAP Business One. His experience includes business requirements gathering, system configuration, data migration, training, and post-implementation support. He is proficient in SQL Server, Crystal Reports, and Microsoft Office. His most recent roles include project manager at EvotAi Technologies and team lead at Indivar Software Solution, where he led implementations for several clients.
Arpit Verma is seeking a position that utilizes his strong organizational skills, education background, and ability to work well with others. He has over 10 years of experience implementing and supporting ERP systems like SAP Business One. His experience includes business requirements gathering, system configuration, data migration, training, and post-implementation support. He is proficient in SQL Server, Crystal Reports, and Microsoft Office. His most recent roles include project manager at EvotAi Technologies and team lead at Indivar Software Solution, where he led implementations for several clients.
Objective To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Profile • A mission-oriented and accomplished Team Member with 10+ year’s extensive experience in ERP Implementation, Operational Activities, and Business Process.
• Recognized competence in cementing long-standing associations with clients throughout the project to its enhancements by high-standard quality and productive deliverables as per SLA agreements.
• An exemplary communicator with impeccable and strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
• Strong knowledge of Business blueprinting, documentation, FSD, Customization, Conference Room Pilot (CRP), Data migration, User acceptance testing (UAT) and Post implementation support.
• Actively providing demonstration of SAP Business one to lead generated by Sales Team.
Core Functional Areas
• ERP Implementation
• Operations
• Customer Service
• Technical Support
Technical Profile ▪ Operating System : Windows XP/7/8/10 ▪ Database : SQL Server 2014,SQL Server 2008/2012/2016/2018/2019, HANA ▪ Reporting Tools : Crystal Reports 10/11, 13 XL Reporter ▪ Packages : SAP Business One 9.2,9.3, 10.0, DTW, MS Office/Excel
Professional Experience
On Site Project Manager (1 June 2022- Present)
EvotAi Technologies Pvt Ltd. Projects: ▪ Oorja Group (Implementation)
• Distributing working data to executives. • Preparing and presentation of Dash boards across the department and senior management. • Supervising advisors on the floor. • Handling escalated calls. • Co-ordination with the vendors to resolve the customer’s complaints. • Co-ordination with Category managers to intervene in the cases where the vendor is not supporting. • Doing RCA on repeat and pending complaints. • Identifying improvement areas & implementing adequate measures to maximise customer satisfaction. • Extracting Data from SQL for analysis, R&D. • Handling Walking Customers.
Technical Support Executive (October 2012 – June 2014)
SONY India Pvt.Ltd, Jasola.
• Managing operations for rendering and achieving quality services; providing first line Customer Support by answering queries & resolving their issues, ensuring minimum TAT. • Identifying improvement areas & implementing adequate measures to maximise customer satisfaction. • Trouble shooting over calls to resolve customer issues. • Handling Web Complaints. • Resolving Customer’s complaints on chat. • Solving Complaints by taking the systems on remote. Academic Credentials • B-Tech (computer science engineering) from D.J.ENG.& TECH. Modinagar with first division. • High School and Intermediate from Govt. Inter College Prayagraj (UP board) 1st Division. • Training & College Project – Completed 2 months summer training program (.net) in CMC PVT LTD. • Third Year Presentation on PHISHING ATTACK. • Final Year Project on INTEGRATED COLLEGE WEBSITE (Inclusive of Library Management & Accounts Management). Achievements • Deistic level champion in badminton U-12. • Work as a head coordinator collage technical and cultural fest (IGNIOUS). • Got a First Prize from K.P Trust on high school level. • Got 5 certificates in Scout and guide for social work in city. Hobbies • Surfing on internet. • Ethical Hacking. • Downloading web template and editing using notepad. • Playing games (Online / Offline both). Personal Details Father Name : Ajay Kumar Verma
Date of Birth : 05/11/1992
Contact Information : 9717290596
E-Mail : varpit40@gmail.com
Marital Status : Married
DECLARATION
I here by declare that all information furnished above is true to the best of my knowledge.
