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TRAINING KIT
FOR UTILITY HELPER

MODULE 18B
NAME: _____ _________________________ ___
BRANCH: __________________________________
EMPLOYER: __________________________________
DATE HIRED: __________________________________
TK-M18B-2018-217
VERSION 1
REVISED AS OF 08.07.18
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TABLE OF CONTENTS
Page

Objectives ………………………………………………………………………………………………………………………………………………….…..3

Facilitator’s Training Kit Guidelines …………………………………………………………………………………………………………….…..3

Mission & Vision ………………………………………………………………………………………………………………………………………..…..4

Utility Helper Worksheet..............................................................................................................................…..5

Job Description of a Utility Helper.................................................................................................................…..6

Preliminary Exam.....................................................................................................................................……..7

1st Week On-Store Training Guide.............................................................................................................……….8

Performance Appraisal.............................................................................................................................……..11

Feed Back Form……………………………………………………………………………………………………………………………………………..12

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MODULE OBJECTIVES
At the end of this module, Utility Helper will be able to:
 Know their duties & responsibilities;

 Acquire basic knowledge of Wilcon products & services.

GENERAL GUIDELINES
NEWLY-HIRED UTILITY HELPER TRAINING KIT REMINDERS:
1. This Trainee’s Kit was developed for newly-hired Utility Helper to maximize their learning about
basic product information’s and services being offered at Wilcon.

2The Trainee should accomplish his/her Daily Training Journal during the 7-days training period. The
same should be submitted to the Supervisor daily for safekeeping before leaving Branch premises.
Its contents may not be photocopied or shared with others, except to his/her Supervisor.

1. After the 7-days training and assessment period, the trainee should forward the same Training
to Wilcon Head Office care-of Training Department for evaluation.

PERFORMANCE ASSESSMENT
1. To test the Trainee’s understanding and absorption, the Trainee will be given a written exam.
The Trainee are required to complete the Preliminary Exam within 15 minutes, for submission to
the Facilitator.

2. This examination is graded and will form part of the Trainee’s overall performance as trainee.

3. The Trainee is also required to accomplish the Training Journal daily which should be submitted
daily to your Facilitator.

4. Daily Journals should be reviewed, discussed and signed by the Facilitator.

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5. The Trainee should be given a Performance Appraisal upon completion of the 7 -day training.
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UTILITY HELPER WORKSHEET

MODULE 18B
Name: ______________________________________________________________________________
Date: ______________________ Time Start: __________________ Time Finish: __________________

DIRECTION: Listen and understand the Utility Training Video carefully afterwards answer the
worksheet below by supply the missing information.
UTILITY HELPER

The main responsibility of the Utility Helper is to __________and _____________

for customer pick-up and delivery.

Ensure cleanliness and __________________ in the floor stocks area

Observe proper standards procedures in carrying, __________ and ____________

items.

Kung kinakailangan pwede natin e hatid si customer sa sakayan o kanilang

_______________.

Classify _______________ and place them in their designated location.

For pick up transaction lagi nating tatandaan na dapat tama ang _____________,
__________________ at _______ ng produkto na ibibigay natin sa ating customer
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Dapat tama ang kamada ng tiles upang hindi maging sanhi ng _______________.

For floor stock replenishment trabaho din natin na punan ang ka ____________
ng ating stock.

Sa tamang pag bubuhat ang ginagamit natin na muscle sa ating katawan ay ang
ating ________.

WORK REMINDERS

NO JOB,is so IMPORTANT & no SERVICE is so urgent that we cannot take time to

perform our work SAFELY.

END OF TRAINING MODULE 18B UTILITY HELPER

___________________________________ __________________________ ____________

Trainee’s Signature over Printed Name Position Date

___________________________________ __________________________ ____________

Facilitator’s Signature over Printed Name Position Date
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NAME: _____________________________________________________ DATE: ___________________
BRANCH: ____________________ DATE HIRED: ____________________ SECTION: ________________
TIME START: _________________ TIME FINISH: ____________________ SCORE: __________________

PRELIMINARY EXAM (10POINTS)

MODULE 18B

MULTIPLE CHOICE
Direction: Write your answer on the space provided before each number. Avoid erasures. (10pts.)

_____ 1. What is the main responsibility of the Utility Helper?

A. Locate and prepare stocks for customer C. Arrange the items
B. To clean the floor stock D. All of the above

_____ 2. Ensure cleanliness and safety of goods in the___________?

A. Releasing area C. Receiving area
B. DIY area D. Floor stock area

_____ 3. Ang Utility Helper ay tumutulong mag __________ _sa releasing area?
A. Kamada C. Load/Unload
B. Deliver D. Mag drive ng truck

_____ 4. Dapat tama ang kamada ng tiles upang hindi maging sanhi ng_____________?
A. Tagal ng transaction C. Pagkakamali
B. Aksidente D. Wala sa nabangit

_____ 5. Ang pag daragdag ng stock sa ating floor stock ay tinatawag na_______________?
A. Stock replenishment C. Re-facing of items
B. Pagbabago D. Wala sa nabangit

_____ 6. Ano ang tawag sa equipment na madalas pinaglalagyan ng tiles at tile adhesive?
A. Flat cart C. Jack lift
B. Blue cart D. Lifter
_____ 7. Ano ang tawag sa equipment na kalamitang pinaglalagyan ng mga granite at uPVC Pipe ?
A.Flat cart B. Blue cart
C. Jack lift D. Lifter

_____ 8. Ano ang tawag sa equipment na madalas ginagamit sa pagkuha at paglipat ng mga productong naka paleta?

A. Jack lift B. Lifter

C. Flat cart D. Blue cart

_____ 9. Ano ang tawag sa equipment na ginagamit sa pagkuha o paglagay ng mga produkto sa mataas na lugar gaya ng
racking?
A. Flat cart C. Blue cart
B. Jack lift D. Lifter

_____ 10. Ano ang mga dapat tandaan sa pag check ng produkto bago ito e-release?
A. Quantity C Size
B. Description D. All of the above

REVISED AS OF: 081818

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1st WEEK IN-STORE TRAINING GUIDE

TRAINING GUIDE
DAY 1 DATE: ACCOMPLISHED TRAINED BY REMARKS
SOP & STORE FAMILIARIZATION YES NO DATE NAME OF TRAINER
Report to the Manager and Supervisor on duty.
Orientation on store policy and standard operating procedure
(SOP).
Familiarization on the different areas & section of the store
specially in the DIY Section. (Customer Service, Releasing
Area, POS Cashier, Trading Cashier, Receiving Area &
Warehouse).
Know the different items available in each Trading section.
Familiarize on the different outright brands and products in
each Trading section.
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 2 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Proceed to your designated or assigned area.
familiar every item in Trading area
Know the different usage of equipment such as flat cart, blue
cart, lifter, and jack lift
Know the process and policy on return and exchange of items
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE
DAY 3 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Knows the right positioning (kamada) and proper displaying of
tiles in the floor stock area.
Knows how to execute FIFO method (First in First out).
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

DAY 4 DATE: ACCOMPLISHED TRAINED BY

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Know the location of DIY product associated with trading
items like grout, tile adhesive, tile trim, and faucets for
lavatory and bathroom accessories.
Know how to read the barcode and description of items
associated with trading area.
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:
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TRAINING GUIDE
DAY 5 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Know proper merchandizing and warehousing of items.
Learn how to read and execute Planogram
Know how to safely load and unload the items in the
customer vehicle and delivery truck.
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 6 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Coordinate with the Sales Supervisor or regular Sales
Consultant in the Trading section to know products like tiles,
sanitary wares and shower enclosure.
Report to Trading Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your skills
and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 7 DATE: DAY-OFF / REST DAY
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PERFORMANCE APPRAISAL
FOR NEWLY HIRED UTILITY HELPER

NAME OF EMPLOYEE: __________________________________________ DATE: __________________________

POSITION: ___________________________________________________ BRANCH: _______________________
EMPLOYER: __________________________________________________ DATE HIRED: ____________________

NAME OF FACILITATOR: ________________________________________ POSITION: ______________________

Please assess the Trainee’s Performance based on the following criteria in a scale of 1-5:

Rating Scale: 5 – Excellent 4 – Above Expectation 3 – Average 2 – Below Expectation 1 – Poor

PERFORMANCE RESULTS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Familiarization of Store Policy and SOP
Familiarization of the different Products in Trading Area.
Knows the Return and Exchange Policy of Wilcon
Knows the different usage of equipment such as flat cart, blue cart,
lifter, and jack lift
Performed custodial function to ensure safe and clean working envi-
ronment.
Knows on how to execute FIFO method (First in First out).

Knows proper merchandizing.

Knows the proper way of loading and unloading of items.
Knows how to read and execute Planogram

PERFORMANCE FACTORS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Integrity.
Compliance to company policies and regulations, handling of confidential
information, respect for authority, tact and diplomacy, honesty and trans-
parency
Customer Focus.
Understanding of one’s role in providing internal and external customer
service manifested through: sense of urgency, courtesy, quality of
work/service provided
Attendance and Dependability.
Comes to work and meeting on time; Reliable and may be depended upon
to provide quality service to the best of his capability

Professional Grooming.
Able to maintain good physical hygiene at work; Wears prescribed office
uniform when at work and when rendering official duties/responsibilities

Teamwork & Cooperation.

Renders positive contribution to the team and organization through ac-
complishment of one’s goal; Maintains good relationships with other mem-
bers of the team; Readily gives help and assistance to team members

________________________ __________________________ __________________________

Employee (SIGNATURE OVER PRINTED NAME) Facilitator (SIGNATURE OVER PRINTED NAME) O.M. / DIY S.M. (SIGNATURE OVER PRINTED NAME)
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We VALUE
your
TRAINING KIT FEEDBACK FORM FEEDBACK!

To be filled up by the TRAINEE To be filled up by the FACILITATOR

Is this Training Kit helpful to you as a Trainee? Why? Is this Training Kit helpful to you as a Training
Facilitator? Why?
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Do you have comments or suggestions to improve this Do you have comments or suggestions to improve this
Training Kit? Training Kit?
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Trainee’s Signature over Printed Name Facilitator’s Signature over Printed Name

Position: ___________________________________
Position: ___________________________________
Date: ______________________________________
Date: ______________________________________