Communication Skills Class 10

Session 1: Methods of Communication

1. What is Communication?

Answer – The act of giving, receiving, and sharing information is known as

communication. Signs and signals provide information. Communication can
take the form of speaking, writing, or any other medium.

The word ‗Communication‘ comes from the Latin word communicare, which
means ‗to share‘.

2. How many types of Communication methods?

Answer – There are main three types of communication methods –

1. Verbal communication
2. Non-verbal communication
3. Visual communication
3. What are the important parts of communication?

Answer – The important parts of communication is –

1. Transmitting—The message is sent by the sender through one or

more mediums.
2. Listening— Listening and understanding by the receiver.
3. Feedback—To complete the communication cycle, the receiver
provides feedback to the sender on their understanding of the
message.
4. What are various elements of a communication cycle?

Answer – The various elements of a communication cycle are –

1. Sender: the person beginning the communication.

2. Message: the information that the sender wants to convey.
3. Channel: the means by which the information is sent.
4. Receiver: the person to whom the message is sent.
5. Feedback: the receiver‘s acknowledgement and response to the
message.
5. What are the seven elements that influence the communication
skills?

Answer – There are seven different factors which affecting Perspectives in

communication –
 1. Language
2. Environment
3. Visual Perception
4. Culture
5. Prejudice
6. Feelings
7. Past Experience
6. What are the right methods of communication?

Answer – Right methods of communication depends on –

1. Target audience
2. Costs
3. Kind/ Type of information
4. Urgency/ Priority
7. What is effective communication?

Answer – There are 7 C‘s effective communication which are applicable for
both written as well as oral communication. These are as follows –

a. Clear – Always say clearly, what you want to say.

b. Concise – Always use simple language and say only what is required.
c. Concrete – Always use proper words and phrases in the sentences.
d. Correct – Always use correct spelling and grammar in the sentences.
e. Coherent – Your word should be related to the main topic and your word
should make sense.
f. Complete – Your message should be complete and have all the needed
information.
g. Courteous – Be honest, respectful and friendly with others.

8. What is verbal communication and its type?

Answer – Sounds, words, language, and speech are all examples of verbal
communication. Speaking is one of the most effective and often used in
verbal communication methods.

a. Interpersonal Communication – This type of communication is a one –

on – one communication that takes place between two people. It can be
formal or informal.

b. Written Communication – This method of communication entails the

use of written words. Letters, circulars, reports, manuals, SMS, social media
chats, and so on are all examples. It could be a group of two or more
persons.
c. Small Group Communication – When there are more than two people
participating, this form of communication occurs. Each participant has the
opportunity to interact and speak with the others.

d. Public Communication – The communication takes place when one

individual addresses a large group of audience.

9. What are the advantages and disadvantages of verbal

communication?

Answer – Advantage of verbal communication are –

Advantages of Verbal communication

a. Time Saving – We can express our thoughts easily and quickly and it is
an easier form of communication.
b. Quick Feedback – We can get a quick response from the listener.

Disadvantages of verbal communication

a. Cultural Difference – The cultural difference is the main disadvantage of

verbal communication
b. Language barriers – Difficult to share thoughts or ideas in different
languages.

10. Write down the different types of verbal communication. Give an

example for each type.
Answer – Verbal communication can be divided into two categories.

a. Oral or Spoken communication – Oral Communication involves Face-

to-face communication, Teaching in classroom or talking on the phone is an
example of oral or spoken communication.

b. Written Communication – Written Communication involves written or

typed words. Banners, Articles, Notes, Writing letters, email, and Short
Messaging Services are examples of written communication.

11. What is public speaking?

Answer – Speaking face – to – face to a live audience or in front of a large
group is known as public speaking, you can use the 3Ps method to get over
your fears, and become a confident speaker.
The 3Ps method is –
a. Prepare
b. Practice
c. Perform
12. What is non-verbal communication?
Answer – Without using word if you are sending some information to others
is known as non- verbal communication, Some of the non – verbal
communication is –
a. Eye contact
b. Gestures
c. Expressions
d. Posture
e. Space
f. Para Language
g. Touch

13. What is the importance of Non-verbal communication?

Answer – In our day-to-day communication

 55% communication is done using body movements, face, arms, etc.

 38% communication is done using voice, tone, pauses, etc.
 only 7% communication is done using words.
 around 93% of our communication is non-verbal.
14. What is the purpose of non – verbal communication?
Answer –

 When we communicate with the correct gestures, our message

becomes more effective.
 We can know our audience‘s reaction and change our conversation
accordingly if we understand nonverbal communication.
 Using the right gestures and postures is a sign of professionalism and
etiquette.
 We can utilize our hand movements to exchange communications if
verbal messages are blocked by noise, distance, or other factors. For
example, placing a finger on the lips indicates the need for silence
while nodding the head is the same as saying ‗yes‘.
15. Type of non-verbal communication?
Answer – Type of non – verbal communication are –

1. Facial expressions – The movement and changes of the face are the
facial expressions. Many times facial expressions show the feelings of a
person. For example, expressing your thoughts using a smile, when we
are happy, or when we are sad.
2. Posture – Postures means body of the positions, postures shows how
confident you are and your emotional feelings. For example, straight
body posture means confidence.
3. Gestures or Body language – Gestures means with the help of
hands or head if you are sharing any idea or meaning. for example
pointing, waving and using our hands when speaking.
4. Touch – Some time we communicate using touch we also share
messages to others, for example hand shaking and patting on the
back.
 5. Space – When the two people are communicating and you will find
some space between these two people depending on closeness or
intimacy between them.
6. Eye contact – Maintaining eye contact is very important when you are
talking about interest, whereas, looking at any other side can make
the other person feel ignored.
7. Paralanguage – Tone of our voice, speed and volume that makes a
difference in the meaning is a paralanguage.
8. 16. What is Visual Communication?
Answer – Visual communication is the process of exchanging messages
mainly through images or photographs.
Example of visual communication are
Under construction sign
Danger warning
Sign of Under CCTV surveillance
Communication Skills Class 10 Questions and Answers

17. What is feedback in communication skills?

Answer – The communication cycle is incomplete without feedback. It is
essential for the effective communication that the sender receives
confirmation from the receiver that the message was received.

The receiver provides feedback on the received message while the

transmitter sends information.

Feedback can be positive or negative. A good feedback is always

 Specific
 Helpful
 Kind
18. How many types of Feedback in communication skills?
Answer – There are basically three types of feedback.

 Positive Feedback
 Negative Feedback
 No Feedback

19. What are the good feedback in communication skills?

Answer – A good feedback is one that is –
a. Specific: General comment should be avoided. To clarify your statement,
try to provide examples. Rather than giving advice let the receiver decide
what to do with your feedback.

b. Timely: Always respond on time, because if input is delayed for too long,
it loses its impact.

c. Polite: While sharing feedback is necessary, the recipient should not be

insulted by the input‘s language.
d. Offering continuing support: Feedback should be shared on a regular
basis. Let recipients know you‘re available for help once you‘ve given them
feedback.

20. Importance of Feedback?

Answer – Most important factors of feedback is –

 It validates effective listening: It verifies effective listening by ensuring

that the person providing feedback is understood and that their
feedback is useful.
 It motivates: People can be motivated by positive feedback to improve
their working relationships and continue doing the good job that has
been recognized.
 It boosts learning: It‘s critical to get feedback in order to stay on track
with your goals, improve your planning, and generate better products
and services.
 It improves performance: Feedback can assist in making better
judgments in order to improve and boost performance.

21. What is effective communication?

Answer – We now understand that communication can take three forms:
nonverbal, verbal, and visual. All of these strategies, however, will only be
effective if we adhere to the fundamental principles of professional
communication.

Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous are

the acronyms for these 7 Cs qualities.

22. Barriers of Effective Communication?

Answer – Barriers of the Effective Communication are –

a. Physical Barriers – The environmental and natural conditions that

operate as a barrier in communication when conveying messages from
sender to receiver are referred to as physical barriers.

b. Linguistic Barriers – A language barrier to communication is the

inability to communicate using a language. The most common
communication barriers are language barriers, which lead to
misunderstandings and misinterpretations between people.

c. Interpersonal Barriers – When a sender‘s message is received

differently than intended, it creates barriers to interpersonal contact. It‘s
also tough to communicate with someone who refuses to converse or
express their emotions or opinions.
d. Organizational Barriers – Formal hierarchical structures are used to
create organizations that adhere to performance standards, rules &
regulations, processes, policies, and behavioral norms, among other things.

e. Cultural Barriers – When people from different cultures are unable to

understand each other‘s languages, it causes problems and inconveniences.

23. What are the different ways to overcome from communication

barriers?
Answer –

 Use simple language

 Try to communicate in person as much as possible
 Do not form assumptions on culture, religion or geography
 Take help of a translator to overcome differences in language
 Use visuals
 Be respectful of other‘s opinions

24. What are Written Skills?

Answer – If you are sending any message or instruction through writing is
known as written communication. Written communication is important
because it communicates the message with clarity and ease.

How to improve writing skills

a. Improve your Vocabulary
b. Capitalization Rules
c. Punctuation
d. Basic parts of speech

25. What are the basic parts of speech in the English Language?

Answer – There are eight basic parts of speech in the English language.
These are none, pronoun, verb, adjective, adverb, preposition, conjunction
and interjection.

a. Noun – Nouns is the name of a person, place, animal or thing. This is

also called ‗naming words.

b. Pronoun – A pronoun is used in place of a noun.

c. Adjectives – Adjectives are words that describe other words.

d. Verbs – Verbs are words that show action.

e. Adverbs – Adverbs are words that add meaning to verbs, adjectives, or

other adverbs.
f. Preposition – A preposition is a word palace before a noun or pronoun.

g. Conjunction – A conjunction is a word that connects two words, phrases,

or clauses.

h. Interjection – A word used to communicate emotion is called an

interjection.

26. Definition of pronunciation?

Answer – Many words in English are not pronounced the way they are spelt,
so if you don‘t say them right, others won‘t understand what we‘re saying.
Pronunciation is defined as the act or style of pronouncing a word.

27. What are the various parts of the Sentence?

Answer – A subject and a verb make up a sentence. There is an object in
some of the sentences. The subject is generally a noun, which is a term that
refers to a person or thing who performs a specific activity.

The verb comes after the subject and indicates that something is being
done. An object, which usually comes after the verb, receives the action.

There are three different types of parts of sentences –

a. Subject
b. Verb
c. Object

28. How many types of objects are there in the English language?
Answer – Normally, the object comes after the verb phrase. The meaning of
the verb determines whether or not an object is present. In English, there
are two types of objects.

a. Direct – The effects of action are known as direct objects. The queries
‗what‘ and ‗whom‘ are answered by a direct object. Ramesh spent the entire
day collecting honey. Honey is made the direct object.

b. Indirect – The queries ‗to whom‘, ‗for whom‘, ‗to what‘, and ‗for what‘
are all answered by an indirect object. In the statement ―Imran gave a gift
to his mother,‖ for example. The verb is ―gave,‖ and there are two objects in
the sentence: ―gift‖ and ―mother.‖.