HP Color LaserJet MFP E67650

HP Color LaserJet Managed MFP E67650
HP Color LaserJet Managed Flow MFP E67660
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/colorljE67650mfp
www.hp.com/support/colorljE67660mfp
HP Color LaserJet Managed MFP E67650,
HP Color LaserJet Managed Flow MFP
E67660
User Guide
Copyright and License Trademark Credits
© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

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Incorporated.
Reproduction, adaptation, or translation without
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countries.
The information contained herein is subject to
change without notice. macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty AirPrint is a trademark of Apple Inc., registered in
statements accompanying such products and the U.S. and other countries.
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not Google™ is a trademark of Google Inc.
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Windows Vista® are U.S. registered trademarks
Edition 1, 04/2019 of Microsoft Corporation.
UNIX® is a registered trademark of The Open

Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 6
Interface ports ...................................................................................................................................................... 7
Control-panel view ............................................................................................................................................... 8
Printer specifications ............................................................................................................................................................. 11
Technical specifications .................................................................................................................................... 11
Supported operating systems ......................................................................................................................... 15
Printer dimensions ............................................................................................................................................ 16
Power consumption, electrical specifications, and acoustic emissions .................................................... 18
Operating-environment range ........................................................................................................................ 18
Printer hardware setup and software installation ............................................................................................................ 19
2 Paper trays .............................................................................................................................................................................................. 21

Introduction ............................................................................................................................................................................. 22
Load paper to Tray 1 ............................................................................................................................................................. 22
Introduction ........................................................................................................................................................ 22
Tray 1 paper orientation ................................................................................................................................... 24
Use alternative letterhead mode .................................................................................................................... 26
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 27
Introduction ........................................................................................................................................................ 27
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 30
Load paper to the 2,000-sheet high-capacity input tray ................................................................................................ 33
Introduction ........................................................................................................................................................ 33
High-capacity input tray paper orientation ................................................................................................... 35
Load and print envelopes ..................................................................................................................................................... 38
Introduction ........................................................................................................................................................ 38
ENWW iii
Print envelopes .................................................................................................................................................. 38
Envelope orientation ......................................................................................................................................... 38
Load and print labels ............................................................................................................................................................. 39
Introduction ........................................................................................................................................................ 39
Manually feed labels ......................................................................................................................................... 39
Label orientation ............................................................................................................................................... 39
Configure the 900-sheet 3-bin Stapling Mailbox (Flow model) ..................................................................................... 40
Configure the default staple location ............................................................................................................. 40
Configure the operation mode ........................................................................................................................ 40
3 Supplies, accessories, and parts .......................................................................................................................................................... 43

Order supplies, accessories, and parts ............................................................................................................................... 44
Ordering .............................................................................................................................................................. 44
Replace the toner cartridges ................................................................................................................................................ 45
Toner-cartridge information ............................................................................................................................ 45
Remove and replace the cartridges ................................................................................................................ 46
Replace the toner-collection unit ........................................................................................................................................ 48
Replace the staple cartridge ................................................................................................................................................. 51
Introduction ........................................................................................................................................................ 51
Replace the staple cartridge ............................................................................................................................ 51
4 Print .......................................................................................................................................................................................................... 53
Print tasks (Windows) ............................................................................................................................................................ 54
How to print (Windows) .................................................................................................................................... 54
Automatically print on both sides (Windows) ............................................................................................... 54
Manually print on both sides (Windows) ........................................................................................................ 55
Print multiple pages per sheet (Windows) .................................................................................................... 55
Select the paper type (Windows) .................................................................................................................... 56
Additional print tasks ........................................................................................................................................ 57
Print tasks (macOS) ............................................................................................................................................................... 58
How to print (macOS) ........................................................................................................................................ 58
Automatically print on both sides (macOS) ................................................................................................... 58
Manually print on both sides (macOS) ........................................................................................................... 58
Print multiple pages per sheet (macOS) ........................................................................................................ 59
Select the paper type (macOS) ........................................................................................................................ 59
Additional print tasks ........................................................................................................................................ 59
Store print jobs on the printer to print later or print privately ........................................................................................ 60
Introduction ........................................................................................................................................................ 60
Create a stored job (Windows) ......................................................................................................................... 60
Create a stored job (macOS) ............................................................................................................................ 61
Print a stored job ............................................................................................................................................... 62
iv ENWW
Delete a stored job ............................................................................................................................................ 62
Information sent to printer for Job Accounting purposes ........................................................................... 63
Mobile printing solutions ....................................................................................................................................................... 64
Introduction ........................................................................................................................................................ 64
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory
installed) ............................................................................................................................................................. 64
HP ePrint via email ............................................................................................................................................ 65
AirPrint ................................................................................................................................................................. 66
Android embedded printing ............................................................................................................................. 66
Print from a USB flash drive ................................................................................................................................................. 67
Introduction ........................................................................................................................................................ 67
Enable the USB port for printing ..................................................................................................................... 67
Print USB documents ........................................................................................................................................ 68
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 69
Enable the high-speed USB port for printing ................................................................................................ 69
5 Copy .......................................................................................................................................................................................................... 71
Make a copy ............................................................................................................................................................................. 72
Copy on both sides (duplex) ................................................................................................................................................. 74
Additional options when copying ........................................................................................................................................ 76
Additional copy tasks ............................................................................................................................................................. 78
6 Scan .......................................................................................................................................................................................................... 79
Set up Scan to Email .............................................................................................................................................................. 80
Introduction ........................................................................................................................................................ 80
Before you begin ................................................................................................................................................ 80
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 80
Step two: Configure the Network Identification settings ............................................................................ 81
Step three: Configure the Scan to Email feature .......................................................................................... 82
Step four: Configure the Quick Sets (optional) .............................................................................................. 90
Step five: Set up Scan to Email to use Office 365 Outlook (optional) ....................................................... 91
Set up Scan to Network Folder ............................................................................................................................................ 93
Introduction ........................................................................................................................................................ 93
Before you begin ................................................................................................................................................ 93
Step one: Access the HP Embedded Web Server ......................................................................................... 93
Step two: Set up Scan to Network Folder ...................................................................................................... 94
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 104
Introduction ...................................................................................................................................................... 104
Before you begin ............................................................................................................................................. 104
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 104
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 105
ENWW v
Quick set scan settings and options for Scan to SharePoint® ................................................................. 106
Set up Scan to USB Drive .................................................................................................................................................... 109
Introduction ...................................................................................................................................................... 109
Step one: Access the HP Embedded Web Server ....................................................................................... 109
Step two: Enable Scan to USB Drive ............................................................................................................. 110
Step three: Configure the Quick Sets (optional) ......................................................................................... 110
Default scan settings for Scan to USB Drive setup .................................................................................... 111
Default file settings for Scan to USB Drive setup ....................................................................................... 111
Scan to email ........................................................................................................................................................................ 113
Introduction ...................................................................................................................................................... 113
Scan to email ................................................................................................................................................... 113
Scan to job storage .............................................................................................................................................................. 116
Introduction ...................................................................................................................................................... 116
Scan to job storage on the printer ................................................................................................................ 116
Print from job storage on the printer ........................................................................................................... 118
Scan to network folder ....................................................................................................................................................... 119
Introduction ...................................................................................................................................................... 119
Scan to network folder ................................................................................................................................... 119
Scan to SharePoint .............................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Scan to SharePoint .......................................................................................................................................... 121
Scan to USB drive ................................................................................................................................................................. 123
Introduction ...................................................................................................................................................... 123
Scan to USB drive ............................................................................................................................................ 123
Additional options when scanning .................................................................................................................................... 125
HP JetAdvantage business solutions ................................................................................................................................ 128
Additional scan tasks .......................................................................................................................................................... 129
7 Fax .......................................................................................................................................................................................................... 131

Set up fax .............................................................................................................................................................................. 132
Introduction ...................................................................................................................................................... 132
Set up fax by using the printer control panel ............................................................................................. 132
Change fax configurations ................................................................................................................................................. 133
Fax dialing settings ......................................................................................................................................... 133
General fax send settings .............................................................................................................................. 134
Fax receive settings ........................................................................................................................................ 134
Send a fax ............................................................................................................................................................................. 136
Additional fax tasks ............................................................................................................................................................. 138
8 Manage the printer .............................................................................................................................................................................. 139

Advanced configuration with the HP Embedded Web Server (EWS) ........................................................................... 140
vi ENWW
Introduction ...................................................................................................................................................... 140
How to access the HP Embedded Web Server (EWS) ................................................................................ 141
HP Embedded Web Server features ............................................................................................................. 141
Configure IP network settings ........................................................................................................................................... 149
Printer sharing disclaimer .............................................................................................................................. 149
View or change network settings ................................................................................................................. 149
Rename the printer on a network ................................................................................................................ 149
Manually configure IPv4 TCP/IP parameters from the control panel ..................................................... 150
Manually configure IPv6 TCP/IP parameters from the control panel ..................................................... 150
Link speed and duplex settings .................................................................................................................... 151
Printer security features ..................................................................................................................................................... 152
Introduction ...................................................................................................................................................... 152
Security statements ....................................................................................................................................... 152
IP Security ......................................................................................................................................................... 152
Assign or change the system password using the HP Embedded Web Server .................................... 152
Encryption support: HP High Performance Secure Hard Disks ................................................................ 153
Lock the formatter .......................................................................................................................................... 153
Energy-conservation settings ........................................................................................................................................... 154
Introduction ...................................................................................................................................................... 154
Set the sleep timer and configure the printer to use 1 watt or less of power ...................................... 154
Set the sleep schedule ................................................................................................................................... 154
HP Web Jetadmin ................................................................................................................................................................. 156
Software and firmware updates ........................................................................................................................................ 157
9 Solve problems ..................................................................................................................................................................................... 159

Customer support ................................................................................................................................................................ 160
Control panel help system ................................................................................................................................................. 161
Reset factory settings ......................................................................................................................................................... 162
Introduction ...................................................................................................................................................... 162
Method one: Reset factory settings from the printer control panel ....................................................... 162
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 162
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 163
Printer does not pick up paper or misfeeds .................................................................................................................... 164
Introduction ...................................................................................................................................................... 164
The printer does not pick up paper .............................................................................................................. 164
The printer picks up multiple sheets of paper ............................................................................................ 166
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 170
Clear paper jams .................................................................................................................................................................. 171
Introduction ...................................................................................................................................................... 171
Paper jam locations ........................................................................................................................................ 172
ENWW vii
Auto-navigation for clearing paper jams ..................................................................................................... 174
Experiencing frequent or recurring paper jams? ....................................................................................... 174
Clear paper jams in the document feeder - 31.13 .................................................................................... 175
Clear paper jams in Tray 1 (13.A1) ............................................................................................................... 177
Clear paper jams in Tray 2 (13.A2) ............................................................................................................... 179
Clear paper jams in Tray 3, Tray 4, Tray 5 (13.A3, 13.A4, 13.A5) ............................................................ 183
Clear paper jams in the output bin -13.E1 .................................................................................................. 188
Clear paper jams in the 2000-sheet paper tray (13.A) ............................................................................. 189
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) ................................................................................. 193
Clear paper jams in the right door (13.B2) .................................................................................................. 196
Clear paper jams in the 900-sheet 3-bin Stapling Mailbox (13.E, 13.7) ................................................ 196
Clear staple jams (13.8) ................................................................................................................................. 198
Resolve print-quality problems ......................................................................................................................................... 200
Introduction ...................................................................................................................................................... 200
Troubleshoot print quality ............................................................................................................................. 200
Improve copy image quality ............................................................................................................................................... 205
Check the scanner glass for dirt and smudges .......................................................................................... 205
Calibrate the scanner ...................................................................................................................................... 206
Check the paper settings ............................................................................................................................... 207
Check the image-adjustment settings ........................................................................................................ 207
Optimize copy quality for text or pictures ................................................................................................... 208
Edge-to-edge copying .................................................................................................................................... 208
Improve scan image quality ............................................................................................................................................... 209
Check the resolution settings ....................................................................................................................... 210
Check the color settings ................................................................................................................................. 211
Optimize scan quality for text or pictures ................................................................................................... 212
Check the output-quality settings ................................................................................................................ 212
Improve fax image quality .................................................................................................................................................. 214
Check the send-fax resolution settings ....................................................................................................... 215
Optimize fax quality for text or pictures ...................................................................................................... 216
Check the error-correction settings ............................................................................................................. 216
Check the fit-to-page setting ........................................................................................................................ 217
Send to a different fax machine .................................................................................................................... 217
Check the sender's fax machine ................................................................................................................... 217
Solve fax problems .............................................................................................................................................................. 218
Checklist for solving fax problems ............................................................................................................... 218
General fax problems ..................................................................................................................................... 220
viii ENWW
Index ........................................................................................................................................................................................................... 223
ENWW ix
x ENWW
1 Printer overview
● Warning icons
● Potential shock hazard
● Printer views
● Printer specifications
● Printer hardware setup and software installation
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljE67650mfp or www.hp.com/support/

colorljE67660mfp.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
ENWW Warning icons 1

Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
Potential shock hazard

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
2 Chapter 1 Printer overview ENWW

Printer views
● Printer front view
● Printer back view
● Interface ports
● Control-panel view
Printer front view
1 2 3
14
13 4
12
11 5 15
10
6
7
16
8
17
ENWW Printer views 3

18
21
19
20
22
Table 1-1 Printer front view legend

Image Printer component
callout
1 Document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 On/off button
8 Tray 2
9 Model name
10 Front door (access to the toner cartridges)

Table 1-1 Printer front view legend (continued)

callout
11 Cartridge door release button (to open the front door)
12 Standard output bin
13 Easy-access USB port (on the side of the control panel)
Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.
NOTE: An administrator must enable this port before use.
14 Hardware integration pocket (for connecting accessory and third-party devices)
15 Physical keyboard (Flow models only). Pull the keyboard straight out to use it.
CAUTION: Close the keyboard when it is not in use.
16 1 x 550-sheet paper feeder with stand (optional)
17 Right door for optional 1 x 550-sheet paper feeder with stand
(Access for clearing jams)
18 Stapler-cartridge door (z models only)
19 Stapling mailbox right door (z models only)
(Access for clearing jams)
20 3 x 550-sheet paper feeder with stand (optional)
21 900-sheet 3-bin stapling mailbox (z models only)
22 High-capacity paper feeder and 550-sheet paper feeder with stand (optional)

Printer back view
6
4
5
Table 1-2 Printer back view legend

callout
1 Formatter cover
2 Formatter (contains the interface ports)
3 Left door (access to the toner-collection unit)
4 Power connection
5 Slot for a cable-type security lock
6 Serial number and product number label

Interface ports
Table 1-3 Printer interface ports view legend

callout
1 Fax port (z model only. The port is covered for the dh model.)
2 Local area network (LAN) Ethernet 10/100/1000 Ethernet network port
3 Hi-Speed USB 2.0 printing port
4 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.

Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/

colorljE67650mfp or www.hp.com/support/colorljE67660mfp Select Manuals, and then select General
reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.
1 2 3 4 5 6 7
13 9
10
12
11
Table 1-4 Printer control-panel view legend
Image Printer component Description
callout
1 Home button Touch the Home button to return to the Home screen.
2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more
applications.
NOTE: The available applications vary by printer. The administrator can configure which
applications appear and the order in which they appear.
3 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy
count field, display hidden errors, and restore the default settings (including the language and
keyboard layout).
4 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has configured the printer to require
permission for access to features.

Table 1-4 Printer control-panel view legend (continued)
Image Printer component Description

callout
5 Information button Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet,
or other device with Wi-Fi.
● Wireless: View or change wireless connection settings (only when an optional wireless
accessory is installed).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
● Fax Number: View the printer fax number (fax models only).
6 Help button Touch the Help button to open the embedded help system.
7 Current time Displays the current time.
8 Start Copy button Touch the Start Copy button to start a copy job.
9 Copy count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page Indicates the number of pages on the Home screen or in an application. The current page is
indicator highlighted. Swipe the screen sideways to scroll between pages.
11 Keyboard Flow models include a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the
(Flow models only) virtual keyboard changes, the keys on the physical keyboard are remapped to match the new
settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the
keys for different languages.
12 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer
firmware.
NOTE: An administrator must enable this port before use.
13 Hardware integration For connecting accessory and third-party devices.

pocket (HIP)

How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item Touch the Settings icon to open the Settings app.
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.
Swipe Touch the screen and then move your finger Swipe until the Settings app displays.
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your finger Scroll through the Settings app.
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.

Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
colorljE67660mfp.
● Technical specifications
● Supported operating systems
● Printer dimensions
● Power consumption, electrical specifications, and acoustic emissions
● Operating-environment range
Technical specifications
Table 1-5 Paper handling specifications
Paper handling features Model E67650dh Model E67660z -Flow
(Product # 3GY31A) (Product # 3GY32A)
Tray 1 (100-sheet capacity) Included Included
Tray 2 (550-sheet capacity) Included Included
1 x 550-sheet paper feeder Optional Optional
NOTE: These models accepts up to two

optional 1 x 550-sheet feeders.
1 x 550-sheet paper feeder with stand Optional Optional
3 x 550-sheet paper feeder with stand Optional Optional
High-capacity input tray with stand Optional Optional
900-sheet 3-bin stapling mailbox Not supported Included
Automatic duplex printing Included Included
Table 1-6 Connectivity specifications

Connectivity features Model E67650dh Model E67660z -Flow
10/100/1000 Ethernet LAN connection with IPv4 Included Included

and IPv6
Hi-Speed USB 2.0 Included Included
Easy-access USB port for printing without a Included Included

computer and upgrading the firmware
Hardware Integration Pocket for connecting Included Included

accessory and third-party devices
HP Internal USB Ports Optional Optional
ENWW Printer specifications 11

Table 1-6 Connectivity specifications (continued)
Connectivity features Model E67650dh Model E67660z -Flow
HP Jetdirect 2900nw Print Server accessory for Optional Optional

wireless connectivity
HP Jetdirect 3100w BLE/NFC/Wireless Accessory Optional Optional

for printing from mobile devices
NOTE: Connected via the Hardware Integration

Pocket or the rear host USB port. The
HP Jetdirect 3100w BLE/NFC/Wireless Accessory
requires the HP Internal USB ports accessory.
Table 1-7 Print specifications
Print features Model E67650dh Model E67660z -Flow
Prints 50 pages per minute (ppm) on letter and Included Not supported
47 ppm on A4-size paper
Prints 60 pages per minute (ppm) on letter and Not supported Included
Easy-access USB printing (no computer required) Included Included
Store jobs in the printer memory to print later or Included Included

print privately
Table 1-8 Copy and Scan specifications

Copy and Scan features Model E67650dh Model E67660z -Flow
NOTE: Copy and scan speeds are subject to (Product # 3GY31A) (Product # 3GY32A)
change. For the most current information go to
www.hp.com/support/colorljE67650mfp or
www.hp.com/support/colorljE67660mfp.
Copies 50 pages per minute (ppm) on letter and Included Not supported
Copies 60 pages per minute (ppm) on letter and Not supported Included
Scans at 75 images per minute (ipm) (simplex Included Included

and duplex)
Scans at 90 ipm (simplex) Not supported Included
Scans at 180 ipm (duplex) Not supported Included
150-page document feeder with dual-head Included Included

scanning for single-pass duplex copying and
scanning
HP EveryPage Technologies including ultrasonic Not supported Included

multi-feed detection

Table 1-8 Copy and Scan specifications (continued)
Copy and Scan features Model E67650dh Model E67660z -Flow
NOTE: Copy and scan speeds are subject to (Product # 3GY31A) (Product # 3GY32A)
change. For the most current information go to
www.hp.com/support/colorljE67650mfp or
Embedded optical character recognition (OCR) Not supported Included

provides the ability to convert printed pages into
text that can be edited or searched using a
computer
SMART Label feature provides paper-edge Not supported Included

detection for automatic page cropping
Automatic page orientation for pages that have Not supported Included
at least 100 characters of text
Automatic tone adjustment sets contrast, Not supported Included

brightness, and background removal for each
page
Table 1-9 Digital Send specifications
Digital Send features Model E67650dh Model E67660z -Flow
Send documents to email, USB, and shared Included Included

folders on a network
Send documents to SharePoint® Not supported Included
Table 1-10 Memory Specifications
Memory features Model E67650dh Model E67660z -Flow
2 GB base memory Included Not supported
NOTE: The base memory is expandable to 2.5

GB by adding a DIMM memory module.
2.5 GB base memory Not supported Included
NOTE: The base memory is expandable to 3 GB

by adding a DIMM memory module.
Table 1-11 Other specifications

Other features Model E67650dh Model E67660z -Flow
Color touchscreen control panel Included Included
Physical keyboard Not supported Included

Table 1-11 Other specifications (continued)
Other features Model E67650dh Model E67660z -Flow
Mass storage: 320 GB Hard Disk Drive Included Included
Security: HP Trusted Platform Module for Optional Optional

encrypting all data that passes through the
printer
Fax Optional Included

Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer: www.hp.com/support/colorljE67650mfp or www.hp.com/support/
colorljE67660mfp to download the print driver or the software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table 1-12 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from
Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download from
macOS 10.12 Sierra, macOS 10.13 High Sierra Download HP Easy Start from 123.hp.com/LaserJet, and then use it
to install the print driver.
NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljE67650mfp or

www.hp.com/support/colorljE67660mfp for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.

Table 1-13 Minimum system requirements
Windows macOS
● Internet connection ● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection ● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space ● 1.5 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/
Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase.
Printer dimensions
Table 1-14 Dimensions for E67650dh
Dimension Printer fully closed Printer fully opened
Height 658 mm (25.9 in) 910 mm (35.8 in)
Depth 460 mm (18.1 in) 770 mm (30.3 in)
Width 510 mm (20 in) 963 mm (37.9 in)
Weight 28 kg (61.7 lb)
Table 1-15 Dimensions for E67660z
Dimension Printer fully closed Printer fully opened
Height 820 mm (32.3 in) 1079 mm (42.5 in)
Depth 657 mm (25.8 in) 967 mm (38 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 36.6 kg (80.7 lb)
Table 1-16 Dimensions for the 1 x 550-sheet paper feeder

Dimension Measurement
Height 130 mm (5.1 in)

Table 1-16 Dimensions for the 1 x 550-sheet paper feeder (continued)
Depth Tray closed: 458 mm (18 in)
Tray opened: 770 mm (30.3 in)
Width Door closed: 510 mm (20.7 in)
Door opened: 510 mm (20.7 in)
Table 1-17 Dimensions for the 1 x 550-sheet paper feeder with stand
Depth Tray closed: 657 mm (25.8 in)
Door opened: 992 mm (39 in)
Weight 18.6 kg (41 lb)
Table 1-18 Dimensions for the 3 x 550-sheet paper feeder with stand
Weight 22.7 kg (50 lb)
Table 1-19 Dimensions for the high-capacity input (HCI) tray with stand
Tray opened: 967 mm (38 in)

Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljE67650mfp or www.hp.com/support/colorljE67660mfp for current
information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-20 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljE67650mfp or www.hp.com/support/colorljE67660mfp for HP's all-inclusive

help for the printer. Find the following support:
● Learn and use
● Solve problems
ENWW Printer hardware setup and software installation 19

2 Paper trays
● Introduction
● Load paper to Tray 1
● Load paper to Tray 2 and the 550-sheet trays
● Load paper to the 2,000-sheet high-capacity input tray
● Load and print envelopes
● Load and print labels
● Configure the 900-sheet 3-bin Stapling Mailbox (Flow model)

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 21
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper to Tray 1

Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper or 10 envelopes.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
22 Chapter 2 Paper trays ENWW

3. Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Table 2-1 Tray 1 paper orientation
on page 24.
Make sure that the paper fits under the fill line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m2 (20 lb)
paper.
4. Using the blue adjustment latch, adjust the side

guides so that they lightly touch the paper stack,
but do not bend it.
ENWW Load paper to Tray 1 23

Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Face-down

Statement, Oficio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x Bottom edge leading into the printer
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Oficio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Letterhead or preprinted Portrait Automatic 2-sided Letter, Legal, Executive, Face-up

printing or with Oficio (8.5 x 13), A4, A5,
Alternative Letterhead RA4, B5 (JIS), Oficio (216 Bottom edge leading into the printer
Mode enabled x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Letterhead or preprinted Landscape 1-sided printing Letter, Legal, Executive, Face-down

13), 3 x 5, 4 x 6, 5 x 7, 5 x Top edge toward the back of the printer
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
Letterhead or preprinted Landscape Automatic 2-sided Letter, Legal, Executive, Face-up

Alternative Letterhead RA4, B5 (JIS), Oficio (216 Top edge toward the back of the printer
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Table 2-1 Tray 1 paper orientation (continued)
Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive, Holes toward the back of the printer
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
Prepunched Portrait and landscape Automatic 2-sided Letter, Legal, Executive, Holes toward the back of the printer
Alternative Letterhead RA4, B5 (JIS), Oficio (216
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
ENWW Load paper to Tray 1 25

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.

Load paper to Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
NOTE: The paper guides may be locked before use and may not be adjustable.
CAUTION: Do not extend more than one paper tray at a time.
1. Open the tray.

NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper-width

guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
ENWW Load paper to Tray 2 and the 550-sheet trays 27

3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
4. Load paper into the tray. Check the paper to verify

the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-2 Tray 2 and the 550-sheet trays
paper orientation on page 30.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full
indicator.
5. Close the tray.
6. The tray configuration message displays on the

printer control panel.

7. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
For custom-size paper, specify the X and Y Y
dimensions for the paper when the prompt
X
displays on the printer control panel.
8. Select the correct type and size, and then select

the OK button.

Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation

Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Face-up

13), 4 x 6, 5 x 7, 5 x 8, A4, Top edge at the left side of the tray
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Oficio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double Postcard
(JIS))
Letterhead or preprinted Landscape 1-sided printing Letter, Legal, Executive, Face-up

13), 4 x 6, 5 x 7, 5 x 8, A4, Top edge toward the back of the tray
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
(JIS))
Letterhead or preprinted Landscape Automatic 2-sided Letter, Legal, Executive, Face-down

Alternative Letterhead RA4, Oficio (216 x 340), Top edge toward the back of the tray
Mode enabled 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Prepunched Portrait or landscape 1-sided printing Letter, Legal, Executive, Holes toward the back of the tray
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
(JIS))
Prepunched Portrait or landscape Automatic 2-sided Letter, Legal, Executive, Holes toward the back of the tray
Alternative Letterhead RA4, Oficio (216 x 340),
Mode enabled 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm


the Settings icon.
b. Manage Trays

Load paper to the 2,000-sheet high-capacity input tray
Introduction
The following information describes how to load paper into High-capacity input tray. This tray holds up to 2,000
sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.

NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper-width guide

by squeezing the blue adjustment latch and sliding
it to the size of the paper being used.
ENWW Load paper to the 2,000-sheet high-capacity input tray 33

3. Rotate the paper-stop lever to the correct position
for the paper being used.
4. Load paper into the tray. Check the paper to verify

the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-3 High-capacity input tray paper
orientation on page 35.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full
indicator.
5. Close the tray.

6. The tray configuration message displays on the
printer control panel.
7. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
High-capacity input tray paper orientation
Table 2-3 High-capacity input tray paper orientation

Letterhead or preprinted Portrait 1-sided printing Letter, Legal, A4 Face-up
Top edge at the left side of the tray
Letterhead or preprinted Portrait Automatic 2-sided Letter, Legal, A4 Face-down

printing or with
Alternative Letterhead Top edge at the left side of the tray
Mode enabled
Letterhead or preprinted Landscape 1-sided printing Letter, Legal, A4 Face-up
Top edge toward the back of the tray

Table 2-3 High-capacity input tray paper orientation (continued)
Letterhead or preprinted Landscape Automatic 2-sided Letter, Legal, A4 Face-down

printing or with
Alternative Letterhead Top edge toward the back of the tray
Mode enabled
Prepunched Portrait or landscape 1-sided printing Letter, Legal, A4 Holes toward the back of the tray
Prepunched Portrait or landscape Automatic 2-sided Letter, Legal, A4 Holes toward the back of the tray
printing or with
Alternative Letterhead
Mode enabled


the Settings icon.
b. Manage Trays

Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope Face-down

Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL Top edge toward the front of the printer

Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels

print driver.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but
Tray 2 is not configured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Tray How to load labels
Tray 2 and the 550- Face-up

sheet trays
Top edge toward the right of the printer
ENWW Load and print labels 39

Configure the 900-sheet 3-bin Stapling Mailbox (Flow model)
The stapling mailbox can staple documents in the upper left or upper right corners, and it can stack up to 900
sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode,
mailbox mode, or function separator mode.
● Configure the default staple location
● Configure the operation mode
Configure the default staple location

the Settings icon.
a. Manage Stapler/Stacker
b. Staple
3. Select a staple location from the list of options, and then touch the Save button. The following options are
available:
● None: No staples
● Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.
● Top left: The staple is in the top left corner of the short edge of the paper.
● Top right: The staple is in the top right corner of the long edge of the paper.
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
Configure the operation mode

Use this procedure to configure how the printer sorts jobs into the output bins.

the Settings icon.
a. Manage Stapler/Stacker
b. Operation Mode
3. Select a mode from the list of options, and then select the Save button. The following options are available:
● Mailbox: The printer places jobs in different bins according to the person who sent them.
● Stacker: The printer stacks jobs in the bins from bottom to top.
● Function Separator: The printer places jobs in different bins according to printer function such as print
jobs, copy jobs, or fax jobs.
To configure the HP print driver for the selected operation mode, complete the following steps:
Windows® 7
1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows® Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
Windows® 8.0, 8.1, and 10
1. Right-click on the bottom-left corner of the screen.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the following
procedures:
● Manually configure the operation mode under Accessory Output Bin, if listed.
● Stop and restart the print spooler
a. Click the Start button (or open a search box).
b. Type services.msc, and then press the Enter key.
c. Right-click Print Spooler in the list of services, and select Stop.
d. Right click Print Spooler again, and select Start.
● Shut down and restart the computer.
ENWW Configure the 900-sheet 3-bin Stapling Mailbox (Flow model) 41

macOS
1. From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually configure the Accessory Output Mode, if available. Or, if not available, the operation mode is
configured at the time of printing.

3 Supplies, accessories, and parts
● Order supplies, accessories, and parts
● Replace the toner cartridges
● Replace the toner-collection unit
● Replace the staple cartridge

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 43
Order supplies, accessories, and parts
Ordering
Contact the HP-authorized service or support provider.
44 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridges
Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
Table 3-1 Toner-cartridge legend
Image callout Toner-cartridge component
1 Handle
2 Imaging drum
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
ENWW Replace the toner cartridges 45

Remove and replace the cartridges
When a cartridge reaches very low status, a message appears on the control panel, and the front door unlocks to
allow access to the cartridges.
1. Press the cartridge door release button to open the

door.
2. Open the front door.
3. Grasp the handle of the used toner cartridge and

pull out to remove it.

4. Remove the new toner cartridge from its
packaging by removing the plastic end caps, 1
removing the cartridge from the plastic bag, and
then removing the orange protective shield. Save
all packaging for recycling the used toner cartridge. 3
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects. 2
5. Support the toner cartridge underneath with one

hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Close the front door.
ENWW Replace the toner cartridges 47

Replace the toner-collection unit
When the toner-collection unit is full and needs to be replaced, a message appears on the control panel, and the
front door unlocks to allow access to the toner-collection unit.
NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit
and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print
quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
1. Press the cartridge door release button to release

the front door.
2. Open the front door.

3. Open the left door.
4. Grasp the top of the toner-collection unit and

remove it from the printer.
5. Remove the new toner-collection unit from its

packaging.
ENWW Replace the toner-collection unit 49

6. Install the new unit into the printer. Make sure the
toner-collection unit is firmly in place.
7. Close the left door.

NOTE: If the toner-collection unit is not installed
correctly, the left door does not close completely.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.
8. Close the front door.

Replace the staple cartridge
Introduction
The following information provides instructions to replace the staple cartridge.
Replace the staple cartridge

1. Open the stapler door.
NOTE: Opening the staple-cartridge door
disables the stapler.
2. Pull down the colored handle on the staple

carriage, and then pull the staple carriage straight
out.
3. Lift up the empty staple cartridge to remove it

from the staple carriage.
IMPORTANT: Do not discard the empty staple
carriage. You will use it to hold the new staple
cartridge.
4. Insert the new staple cartridge into the staple
carriage.
ENWW Replace the staple cartridge 51

5. Reinstall the staple carriage into the stapler by
pressing the colored handle inward until it snaps
into place.
6. Close the stapler door.

4 Print
● Print tasks (Windows)
● Print tasks (macOS)
● Store print jobs on the printer to print later or print privately
● Mobile printing solutions
● Print from a USB flash drive
● Print using high-speed USB 2.0 port (wired)

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 53
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
print driver.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
54 Chapter 4 Print ENWW

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
print driver.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)

print driver.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 55

Select the paper type (Windows)
print driver.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
6. Load the tray with the specified type and size of paper, and then close the tray.
7. Select the OK button to accept the detected type and size, or select the Modify button to choose a different
paper size or type.
8. Select the correct type and size, and then select the OK button.

Additional print tasks
Go to www.hp.com/support/colorljE67650mfp or www.hp.com/support/colorljE67660mfp.
Instructions are available for performing specific print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
ENWW Print tasks (Windows) 57

Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input
tray.
8. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
Select the paper type (macOS)

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
Additional print tasks

Instructions are available for performing specific print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
ENWW Print tasks (macOS) 59

Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
● Create a stored job (Windows)
● Create a stored job (macOS)
● Print a stored job
● Delete a stored job
● Information sent to printer for Job Accounting purposes
Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)

Store jobs on the printer for private or delayed printing.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
ENWW Store print jobs on the printer to print later or print privately 61
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3. Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
5. Select Print to print the document.
Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
● Delete a job that is stored on the printer
● Change the job storage limit
Delete a job that is stored on the printer

Follow these steps to delete a job that is stored in the printer memory.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job.
4. Select the Trash button to delete the job.
If the job is private or encrypted, enter the PIN or password, and then select OK.
5. Select Delete Jobs on the confirmation prompt.
Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
the Settings icon.
b. Manage Stored Jobs
c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.
4. Select Done to save the setting.
Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWW Store print jobs on the printer to print later or print privately 63
Mobile printing solutions
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
● HP ePrint via email
● AirPrint
● Android embedded printing
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory
installed)
HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP LaserJet printers that include a hardware-integration pocket (HIP).
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices or services:
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the Android embedded print solution or the HP Smart app
● PC and Mac devices using HP ePrint via email (requires HP Web Services to be enabled and the printer to be
registered with HP Connected)
● HP Roam
● Google Cloud Print
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
the Settings icon.
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identification for Wi-Fi Direct printing. The
wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or
touching the Information button on the printer control panel, and then selecting the Network option or the
Wireless option.
Complete the following procedure to change the printer Wi-Fi Direct name:
the Settings icon.
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct name
3. Use the keypad to change the name in the Wi-Fi Direct Name text field. Select OK.
HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
ENWW Mobile printing solutions 65

AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.

Print from a USB flash drive
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. The control panel USB port
supports the following types of files:
– .pdf
– .prn
– .pcl
– .ps
– .cht
● Enable the USB port for printing
● Print USB documents
Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel menus
the Settings icon.
2. Open the following menus
b. Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
ENWW Print from a USB flash drive 67

3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer
models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents

1. Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.
3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select the field for the number of copies. Use the keypad to enter the
number of copies to print.

Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB port for printing
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area on the back of the printer and is disabled by default. Use one of the following methods to enable the port.
Once the port is enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
the Settings icon.
2. Open the following menus
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
6. Click Apply.
ENWW Print using high-speed USB 2.0 port (wired) 69

5 Copy
● Make a copy
● Copy on both sides (duplex)
● Additional options when copying
● Additional copy tasks

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 71
Make a copy
Follow these steps to make a copy from the scanner glass or the document feeder.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Copy.
3. Select settings from the Sides menu and the Color/Black menu (color printers), and then select Done.
4. If you are using a Quick Set, select Load under Quick Sets and Defaults. Select the Quick Set from the list,
and then select Load in the lower right corner.
NOTE: Quick Sets are predefined copy settings for various types of output, such as Text, Photograph, and
High Quality.
5. To adjust settings, such as Reduce/Enlarge and Content Orientation, select Options in the lower left corner,
and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 5-1 Preview pane controls
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Table 5-2 Preview buttons

Button Description
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
72 Chapter 5 Copy ENWW

Table 5-2 Preview buttons (continued)
Button Description
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7. To adjust the number of copies, touch the box to the left of the Copy button, and then select the number of
8. When the document is ready, select Copy to begin copying.
ENWW Make a copy 73

Copy on both sides (duplex)
3. Select the arrow under Sides to view available options.
4. In the Original Sides section, select the option that describes the original document:
● Use 1-sided for originals that are printed on one side of the page.
● Use 2-sided for originals that are printed on both sides of the page.
● Enable or disable Pages Flip Up to determine on which edge of the page a 2-sided original flips.
5. In the Output Sides section, select one of these options:
● Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the
original is 1-sided, the output will be 2-sided book-style.
NOTE: This feature is not available for all firmware versions. You might need to update the printer
firmware to use this feature.
● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.
● 2-sided: The output will be 2-sided.
● Enable or disable Pages Flip Up to determine on which edge of the page the 2-sided output flips.
6. Select Done.
7. Adjust any other settings as needed. Select Done for each setting if prompted.
remove pages.

Button Description
right.
9. To adjust the number of copies, touch the box to the left of the Copy button, and then select the number of
10. When the document is ready, select Copy to begin copying.
ENWW Copy on both sides (duplex) 75

Additional options when copying
The following settings are available in the Options list when copying.
NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some
options are not available on all printers.
Table 5-5 Copy options

Option Description
Number of Copies Specify the number of copies to make.
Load and Save Settings Load Quick Set: Load copy settings from a saved Quick Set.
NOTE: Use the HP Embedded Web Server to create and save Quick Sets.
Save Defaults: Save the current settings in the Options list as default settings for future copy jobs.
Sides Specify whether the original document is printed on one side or both sides, and whether the copies are
to be printed on one side or both sides.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
For color printers only.
Staple Specify the placement of staples.
For printers with automatic

finishing accessories only. This
feature does not apply to
printers with convenience
staplers.)
Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the
flatbed glass.
Book Mode: Scan an open book and output each page of the book onto different pages.
2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one
page. After scanning the first side, the printer prompts to place the second side in the correct position
on the glass.
Reduce/Enlarge Scale the size of the scanned document up or down.
Original Size Specify the paper size for the original document.
Paper Selection Specify the paper size and type for the copies.
Booklet Format and rearrange original scanned images into pages that print as a booklet.
Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.
Pages per Sheet Copy multiple sheets of paper onto a single sheet. Select one, two, or four pages per sheet.
Output Bin Specify which output bin to use for the job when the printer output bins are configured for mailbox
mode.
For printers with multiple output
bins only. NOTE: This option does not appear when the output bins are configured for stacker mode or
function-separator mode.

Table 5-5 Copy options (continued)
Option Description
Paper Path Select a specific paper path:
For printers that have an option Face-up (straightest path): Pages output to the bin in the opposite order that they were placed in the
to flip pages inside the paper document feeder.
path.
Face-down (correct order): Pages are stacked in the same order as they were placed in the document
feeder.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the scanned document.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Edge-to-Edge Scan and print a copy closer to the edge of the page than is normally allowed. Printing close to the
edge can result in some print-quality issues.
Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image.
Collate Assemble each set of pages in the same order as the original document when making multiple copies
of a document.
Automatically Straighten Automatically straighten a scanned image.
NOTE: Available on Flow

models only.
This feature is not available for

all firmware versions. You might
need to update the printer
firmware to use this feature.
Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning
pages printed on both sides to eliminate blank pages in the resulting scanned document.
NOTE: This feature is not
available for all firmware
versions. You might need to
update the printer firmware to
use this feature.
Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more
than one page at a time being fed in the document feeder. When disabled, scanning continues when a
multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive
notes on them, or thick paper.
ENWW Additional options when copying 77

Additional copy tasks
Instructions are available for performing specific copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format

6 Scan
● Set up Scan to Email
● Set up Scan to Network Folder
● Set up Scan to SharePoint® (Flow models only)
● Set up Scan to USB Drive
● Scan to email
● Scan to job storage
● Scan to network folder
● Scan to SharePoint
● Scan to USB drive
● Additional options when scanning
● HP JetAdvantage business solutions
● Additional scan tasks

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 79
Set up Scan to Email
● Introduction
● Before you begin
● Step one: Access the HP Embedded Web Server (EWS)
● Step two: Configure the Network Identification settings
● Step three: Configure the Scan to Email feature
● Step four: Configure the Quick Sets (optional)
● Step five: Set up Scan to Email to use Office 365 Outlook (optional)
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use
this scan feature, the printer must be connected to a network; however, the feature is not available until it has
been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard for basic
and Email Setup for advanced. Use the following information to set up the Scan to Email feature.
Before you begin

To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● DNS suffix (e.g., companyname.com)
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
80 Chapter 6 Scan ENWW

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Configure the Network Identification settings

NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance
of a system administrator.
1. Using the EWS top navigation tabs, click Networking.
NOTE: For configuring the network settings for use with Office 365, see "Step five: Set up Scan to Email to
use Office 365 Outlook (optional)."
2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identification tab of the EWS.
3. On the TCP/IP Settings dialog, click the Network Identification tab.
ENWW Set up Scan to Email 81

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click OK.
Step three: Configure the Scan to Email feature

The two options for configuring Scan to Email are the Email Setup Wizard for basic configuration and Email Setup
for advanced configuration. Use the following options to configure the Scan to Email feature:
● Method one: Basic configuration using the Email Setup Wizard
● Method two: Advanced configuration using the Email Setup
Method one: Basic configuration using the Email Setup Wizard

This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration.
1. Using the EWS top navigation tabs, click Scan/Digital Send.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.

3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to
proceed with the configuration and enable the Scan to Email feature upon completion.
4. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the steps:
Option one: Use a server already in use by another function
▲ Select Use a server already in use by another function, and then click Next.
Option two: Search network for outgoing email server
NOTE: This option finds outgoing SMTP servers inside your firewall only.
a. Select Search the network for outgoing email servers, and then click Next.
b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click Next.
c. Select the option that describes the server’s authentication requirements:
– Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
– Server requires authentication: From the drop-down list, select an authentication option:
○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○ Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.

Option three: Add SMTP server
a. Select Add SMTP server
b. Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
c. Select the appropriate server authentication option:
– Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
– Server requires authentication: Select an option from the Server requires authentication drop-
down list:
○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○ Always use these credentials: Select Always use these credentials, enter the User name
5. On the Configure Email Settings dialog, enter the following information about for the sender’s email
address, and then click Next.
NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is
unchecked, users will not be able to edit those fields at the printer control panel when sending an email.
Option Description
From Select one of the following options from the From drop-down list:
(Required) ● User’s address (sign-in required)
● Default From: Enter a default email address and display name in the Default From Email
Address and Default Display Name fields
NOTE: Create an email account for the printer, and use this address for the default
email address.
NOTE: Configure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.

Option Description
Subject Provide a default subject line for the email messages.
(Optional)
Message Create a custom message.
(Optional) To use this message for all emails sent from the printer, clear the User editable check box for
Message.
6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.
Option Description
File Type Select the default file type that the for the scanned document:
● PDF
● JPEG
● TIFF
● MTIFF
● XPS
● PDF/A
Color/Black Select the default color setting for the scanned document:
● Color
● Black
● Black/Gray
● Automatically detect
Quality and File Size Select the default output quality for the scanned document:
● Low (small file)
● Medium
● High (large file)
Resolution Select the default scan resolution for the scanned document:
● 75 dpi
● 150 dpi
● 200 dpi
● 300 dpi
● 400 dpi
● 600 dpi
7. Review the Summary area, and then click Finish to complete the setup.

Method two: Advanced configuration using the Email Setup
1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation
pane.
NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page.
2. On the Email Setup dialog, select the Enable Scan to Email check box. If this check box is not selected, the
feature is unavailable at the printer control panel.
3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
● Select one of the displayed servers
● Click Add to start the SMTP wizard.
1. In the SMTP wizard, select one of the following options:
○ Option one: I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next
○ Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.

NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then configure it to be
used for the email function.
2. On the Set the basic information necessary to connect to the server dialog, set the options to
use, and then click Next.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).
NOTE: In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the
SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time
of configuration.
3. On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:
○ Server does not require authentication, and then click Next.
○ Server requires authentication
○ From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.
○ From the drop-down box, select Always use these credentials, enter the Username
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog
of the Security tab. The icon in the check box changes from a check mark to a lock.
4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
NOTE: If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.
5. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and
then click Test.
6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.
4. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.
Address and Message Field Control settings:

Feature Description
Address Field Restrictions1 Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address fields are
also set as User editable, changes to those editable fields also change the corresponding values in
the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modifications.
Allow invalid email address Select to allow an invalid email address format.
formats1
User editable To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), do not select the User editable check box.
When setting up the address fields, if the User editable check box is unchecked, users will not be
able to edit those fields at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address fields, including the From:
To: CC:, and BCC: fields, and then set that user's send email From: their own email address and To:
their own email address.
Default From: and Default Provide an email address and name to use for the From: address for the email message.
Display Name:
NOTE: Create an email account for the printer, and use this address for the default email
address.
NOTE: Configure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.
To:1 Provide a To (recipient) email address for emails.
CC:1 Provide a CC email address for emails.
BCC:1 Provide a BCC email address for emails.
Subject: Provide a default subject line for the email messages.
Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
1
This setting is available only on the Advanced Settings page.
5. In the Signing and Encryption area, set the signing and encryption preferences.
NOTE: These settings are available only on the Advanced Settings page.
Signing and Encryption settings:
Feature Description
Signing Select whether to sign the security certificate.
Select the User editable check box to make this setting editable at the printer control panel.
Hashing Algorithm Select the algorithm to use for signing the certificate.
Encryption Select whether to encrypt the email.
Encryption Algorithm Select the algorithm to use for encrypting the email.

Feature Description
Attribute for Recipient Public Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.
Key
Use the recipient public key Select this setting to use the recipient’s public key certificate to verify the recipient.
certificate to verify the
recipient
6. In the Notification area, select when users will receive notifications about sent emails. The default setting is
using the signed in user's email address. If the recipient email address is blank, no notification is sent.
7. In the Scan Settings area, set the default scanning preferences.
NOTE: These settings are available only on the Advanced Settings page.
Scan settings:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
8. In the File Settings area, set the default file settings preferences.
File settings:
Feature Description
File Name Prefix1 Set the default file name prefix used for files saved to a network folder.
File Name Default file name for the file to be saved.
File Name Suffix1 Set the default file name suffix used for files saved to a network folder.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview1 Enter a file name, and then click the Update Preview button.
File Numbering Format1 Select a file name format for when the job is divided into multiple files.

Feature Description
Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple
just one file (ex. _1–1)1 files.
File Type Select the file format for the saved file.
High Compression (smaller Select this setting to compress the scanned file, which reduces the file size. However, the scanning
file)1 process for a High compression file might take longer than for a Normal compression file.
PDF encryption1 If the file type is PDF, then this option encrypts the output PDF file. A password must be specified
as part of the encryption. The same password must be used to open the file. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
file size is smaller.
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.
Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files1 Select this setting to scan pages into separate files based on a predetermined maximum number
of pages per file.
1
This setting is available only on the Advanced Settings page.
9. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Configure the Quick Sets (optional)

Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets
application at the printer.
1. In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Define the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notification, Scan Settings, File Settings.
5. Click Finish to save the Quick Set.

Step five: Set up Scan to Email to use Office 365 Outlook (optional)
Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Office 365 Outlook account from the control panel.
NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS.
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identification tab.
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click the Scan/Digital Send tab.
7. On the left navigation pane, click Email Setup.

8. On the Email Setup page, select the Enable Scan to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.
9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type
587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a. Select Server requires authentication.
b. From the drop-down list, select Always use these credentials
c. In the Username field, type the Office 365 Outlook email address.
d. In the Password field, type the Office 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and then click
Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.

Set up Scan to Network Folder
● Introduction
● Step one: Access the HP Embedded Web Server
● Step two: Set up Scan to Network Folder
Introduction
This document explains how to enable and configure the Scan to Network Folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer
must be connected to a network; however, the feature is not available until it has been configured. There are two
methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and
Save to Network Folder Setup for advanced setup.
Before you begin

NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the configuration process.
● Administrative access to the printer
● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the

destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.
Step one: Access the HP Embedded Web Server

ENWW Set up Scan to Network Folder 93

Step two: Set up Scan to Network Folder
Method one: Use the Scan to Network Folder Wizard
This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup
wizard includes the options for basic configuration.
1. Using the EWS top navigation tabs, click Scan/Digital Send tab.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.
5. On the Add Folder Quick Set dialog, complete the following information:
a. In the Quick Set Title field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
b. In the Quick Set Description field, type a description explaining what the Quick Set will save.
c. Click Next.
6. On the Configure Destination Folder dialog, complete the following information:

a. In the UNC Folder Path field, type a folder path where the scan will go.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans).
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to find the destination server.
b. From the Authentication Settings drop-down, select one of the following options:
● Use credentials of user to connect after Sign In at the control panel
● Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields, and the printer’s access to the folder must be verified by clicking
Verify Access.
c. In the Windows Domain field, type the Windows domain.
TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click
System.
The domain is listed under Computer name, domain, and workgroup settings.
d. Click Next.
7. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.
8. Review the Summary dialog, and then click Finish.
Method two: Use Scan to Network Folder Setup

This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web
Server (EWS) for the printer.
Step one: Begin the configuration
1. Click the Scan/Digital Send tab.
2. On the left navigation menu, click the Scan to Network Folder Setup link.
Step two: Configure the Scan to Network Folder settings
1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.
2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.
Sets application.

NOTE: The Scan to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
configure where the Quick Set button will display on the printer control panel and to configure the level of user
interaction at the printer control panel.
1. In the Quick Set Name field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
2. In the Quick Set Description field, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:
● Option one: Enter application, then user presses Start
● Option two: Start instantly upon selection
Select one of the following prompt options :
○ Prompt for original sides
○ Prompt for additional pages
○ Require Preview
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next
step.
4. Click Next.
Dialog two: Folder Settings
Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to.
There are two types of destination folders to select from:
● Shared folders or FTP folders
● Personal shared folders
There are two types of folder permissions to select from:
● Read and write access
● Write access only
The following information describes how to configure the folder settings.

Configure the destination folder for scanned documents
Option 1: Shared folders or FTP folders
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:
1. If it is not already selected, select Save to shared folders or FTP folders.
2. Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:
● Option one: Save to a standard shared network folder

NOTE: For more information about creating shared network folders see Set up a shared folder
(c04431534).
1. If it is not already selected, select Save to a standard shared network folder.
2. In the UNC Folder Path field, type a folder path.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to find the destination server.
3. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
4. To view the complete folder path for scanned documents, click Update Preview.
5. From the Authentication Settings list, select one of the following options:
○ Use credentials of user to connect after Sign In at the control panel
○ Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields.
6. In the Windows Domain field, type the Windows domain.

NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
fields. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on the
same subnet, but outside the DHCP address range.
7. Click OK.
● Option two: Save to an FTP Server
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.
1. Select Save to an FTP Server.
2. In the FTP Server field, type the FTP server name or IP address.
3. In the Port field, type the port number.
NOTE: In most cases, the default port number does not need to be changed.

4. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
5. To view the complete folder path for scanned documents, click Update Preview.
6. From the FTP Transfer Mode list, select one of the following options:
○ Passive
○ Active
7. In the Username field, type the user name.
8. In the Password field, type the password.
9. Click Verify Access to confirm the destination can be accessed.
10. Click OK.
Option 2: Personal shared folders
To save scanned documents to a personal shared folder, complete the following steps:
NOTE: This option is used in domain environments where the administrator configures a shared folder for each
user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the
Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.
Select the destination folder permissions
Option 1: Read and write access
To send scanned documents to a folder configured for read and write access, complete the following steps:
NOTE: Send only to folders with read and write access supports folder verification and job notification.
1. If it is not already selected, select Send only to folders with read and write access.
2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to
job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.
3. Click Next.
Option 2: Write access only

To send scanned documents to a folder configured for write access only, complete the following steps:
NOTE: Allow sending to folders with write access only does not support folder verification or job notification.
NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for
all scans.
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file,
and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog
in the Quick Set Wizard.
1. Select Allow sending to folders with write access only.
2. Click Next.
Dialog three: Notification settings
▲ On the Notification dialog, complete one of the following tasks:
NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending
email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to
Email (c04017973).
● Option one: Do not notify
1. Select Do not notify.
2. To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.
● Option two: Notify when job completes
1. Select Notify when job completes.
2. Select the method for delivering the notification from the Method Used to Deliver Notification
list.
If the method of notification selected is Email, type the email address in the Notification Email
Address field.
3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.
then click Next.
● Option three: Notify only if job fails
1. Select Notify only if job fails.
2. Select the method for delivering the notification from the Method Used to Deliver Notification
list.
If the method of notification selected is Email, type the email address in the Notification Email
Address field.
3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.
then click Next.

Dialog four: Scan Settings
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Scan settings:
Feature Description
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Dialog five: File Settings
On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.
File settings:
Feature Description
File Name Prefix Set the default file name prefix used for files saved to a network folder.
File Name Suffix Set the default file name suffix used for files saved to a network folder.
File Name Preview Enter a file name, and then click the Update Preview button.
File Numbering Format Select a file name format for when the job is divided into multiple files.
Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
just one file (ex. _1–1)
High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.

Feature Description
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format Use the drop-down list to select the file format for meta-data information.
Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the configuration
1. In the left-navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.

Set up Scan to SharePoint® (Flow models only)
● Introduction
● Step one: Access the HP Embedded Web Server (EWS)
● Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
● Quick set scan settings and options for Scan to SharePoint®
Introduction
Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload
the files to the SharePoint site.
Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.
The feature is disabled by default. Enable Scan to SharePoint® in the HP Embedded Web Server (EWS).
NOTE: The Scan to SharePoint® feature is only available on workflow-equipped printers.
Before you begin

Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint® is
disabled by default.
Step one: Access the HP Embedded Web Server (EWS)


Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
Follow these steps to enable the feature Scan to SharePoint feature and create a Scan to SharePoint Quick Set:
1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Scan to SharePoint®.
Sets application.
3. Select the Enable Scan to SharePoint® check box, and then click Add....
4. Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.
5. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click the Next button.
6. Use the following steps to add the path to the SharePoint folder.
a. Click Add on the SharePoint® Destination page to open the Add SharePoint® Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder
path for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint® Path: field.
d. By default, the printer overwrites an existing file that has the same file name as the new file. Clear
Overwrite existing files so that a new file with the same name as an existing file is given an updated
time/date stamp.
e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
ENWW Set up Scan to SharePoint® (Flow models only) 105

NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.
f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination
Settings page.
7. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the destination
folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the
SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is
inaccessible the job will fail.
8. Click Next.
9. Set a Condition on Which to Notify: on the Notification page. This setting configures the Quick Set to either
not notify, or to send email messages or print a summary page if a job either completes successfully or
fails. Select one of the following options from the Condition on Which to Notify: drop-down menu:
● Select Do not notify for the Quick Set to not perform any notification action when a job completes
successfully or fails.
● Select Notify when job completes to for the Quick Set to send a notification when a job completes
successfully.
● Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.
Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notification: to be set. Select from the following options:
● Email: Use this option to send an email when the selected notification condition occurs. This option
requires a valid email address in the Notification Email Address: field.
NOTE: To use the email notification feature, first configure the email feature on the printer.
● Print: Use this option to print the notification when the selected notification condition occurs.
NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of the first
page of the scanned page of the job.
10. Click Next.
11. Select options from the Scan Settings page, and then click Next. For more information, see the table “Scan
settings for Scan to SharePoint®.”
12. Select options from the File Settings page, and then click Next. For more information, see the table “File
settings for Scan to SharePoint®.”
13. Review the summary of settings, and then click the Finish button to save the Quick Set, or click the Previous
button to edit the settings.
Quick set scan settings and options for Scan to SharePoint®

The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Scan to SharePoint® Quick Set.

Table 6-1 Scan settings for Scan to SharePoint®
Feature Description
Table 6-2 File settings for Scan to SharePoint

Feature Description
File Name Prefix Set the default file name prefix used for the file to be saved.
File Name Suffix Set the default file name suffix used for the file to be saved.
smaller.
ENWW Set up Scan to SharePoint® (Flow models only) 107

Table 6-2 File settings for Scan to SharePoint (continued)
Feature Description
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
pages per file.

Set up Scan to USB Drive
● Introduction
● Step one: Access the HP Embedded Web Server
● Step two: Enable Scan to USB Drive
● Step three: Configure the Quick Sets (optional)
● Default scan settings for Scan to USB Drive setup
● Default file settings for Scan to USB Drive setup
Introduction
The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not
available until it has been configured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server

ENWW Set up Scan to USB Drive 109

Step two: Enable Scan to USB Drive
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Scan/Digital Send tab.
4. Select the Enable Scan to USB Drive check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with Hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Scan to USB Drive feature needs to be expanded to USB and
Hard drive
Step three: Configure the Quick Sets (optional)

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets
application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information, and then click
Next.
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Select a default location where scanned files are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:
● Save at root directory of the USB storage device
● Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specified when using this file location option. A backslash \ must be used to separate
folder\subfolder names in the path.
5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notified when a Scan To USB Drive Quick Set job completes or
fails. The options for the Condition on Which to Notify: setting are:

● Do not notify
● Notify when job completes
● Notify only if job fails
6. Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see “Default scan settings for Scan to USB
Drive setup.”
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available file settings, see “Default file settings for Scan to USB Drive
setup”
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Default scan settings for Scan to USB Drive setup

Table 6-3 Scan settings for Scan to USB Drive Setup:
Feature Description
Default file settings for Scan to USB Drive setup

Table 6-4 File settings for Scan to USB Drive Setup:
Option name Description
File Name Prefix Set the default file name prefix for the file to be saved.
ENWW Set up Scan to USB Drive 111

Table 6-4 File settings for Scan to USB Drive Setup: (continued)
Option name Description
File Name Set the default file name for the file to be saved.
File Name Suffix Set the default file name suffix for the file to be saved.
smaller.
Color/Black Specify whether the file to be saved is color, black and gray, or black only.
pages per file.

Scan to email
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
NOTE: Before you can scan to email, your printer administrator or IT department must use the HP Embedded
Web Server to enable the feature and set it up.
Scan to email
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To field to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From field. If so, you might not be able to change it.
4. Specify the recipients by using one of these methods:
Enter addresses manually
▲ Enter the address in the To field. To send to multiple addresses, separate the addresses with a
semicolon, or select the Enter button on the touchscreen keyboard after typing each address.
Enter addresses from the Contacts list
a. Select the Contacts button that is next to the To field to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add the name to the recipients list, and then
select Add.
5. Complete the Subject, File Name, and Message fields by touching the field and using the touchscreen
keyboard to enter information. Select the Close button whenever you need to close the keyboard.
6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
7. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
ENWW Scan to email 113

remove pages.

Button Description
right.

Button Description
9. When the document is ready, select Send to email it.
NOTE: The printer might prompt you to add the email address to the contact list.
ENWW Scan to email 115

Scan to job storage
● Introduction
● Scan to job storage on the printer
● Print from job storage on the printer
Introduction
The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You
can retrieve the document from the printer and print it when needed.
NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT department must
use the HP Embedded Web Server to enable the feature and configure the settings.
Scan to job storage on the printer

Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print
copies at any time.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Job Storage.
NOTE: If prompted, enter your user name and password.
3. Select the default storage folder name shown under Folder.
NOTE: If the printer administrator has configured the option, you can create a new folder. Follow these
steps to create a new folder:
a. Select the New Folder icon.
b. Select the New Folder field, type the folder name, and then select OK.
4. Make sure that you have selected the correct folder.
5. Touch the Job Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.
6. To make the job private, select the PIN button, enter a four-digit PIN in the PIN field, and then close the
touchscreen keypad.
7. To configure settings, such as Sides and Content Orientation, select Options in the lower left corner, and
then select the settings from the Options menus. Select Done for each setting if prompted.

remove pages.

Button Description
right.
ENWW Scan to job storage 117

Button Description
9. When the document is ready, select Save to save the file to the storage folder.
Print from job storage on the printer

Use this procedure to print a scanned document that is in a job storage folder on the printer.
2. Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the
document, and then select Select.
3. If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of

Scan to network folder
Introduction
The printer can scan a file and save it in a shared folder on the network.
NOTE: Before you can scan to a network folder, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and configure the shared folders.
Scan to network folder

NOTE: You might be required to sign in to the printer to use this feature.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder.
3. Specify a folder destination. Folder options must first be configured by the printer administrator.
● To select a folder location that the administrator already set up, select Load under Quick Sets and
Defaults, select the folder, and then select Load.
● To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard, type
the path to the folder, and then select the Enter button. Enter user credentials if prompted and
then select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the server
that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside
other folders, complete all necessary segments of the path to reach the folder. For example: \
\server\folder\folder
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this
situation, the administrator has configured this folder for common access.
4. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.
5. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done for each
setting if prompted.
ENWW Scan to network folder 119

remove pages.
Button Description
right.
7. When the document is ready, select Send to save the file to the network folder.

Scan to SharePoint
Introduction
If you have a workflow-equipped printer, you can scan a document and send it to a Microsoft® SharePoint site.
This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message,
and then manually upload the files to the SharePoint site.
Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
2. From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. To select a Quick Set, touch Select under Quick Sets, select a Quick Set, and then select Load.
4. Select the File Name: text field to open a keyboard, type the name for the file, and then select the Enter
button.
5. To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in
the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
remove pages.
ENWW Scan to SharePoint 121

Button Description
right.
7. When the document is ready, select Send to save it to the SharePoint location.

Scan to USB drive
Introduction
The printer can scan a file and save it to a USB flash drive.
NOTE: Before you can scan to a USB drive, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to USB drive

NOTE: You might be required to sign in to the printer to use this feature.
2. Insert the USB drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, select Scan, and then select Scan to USB Drive.
4. Select the USB drive under Destination, and then select the save location (either the root of the USB drive or
an existing folder).
5. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.
6. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
remove pages.
ENWW Scan to USB drive 123

Button Description
right.
8. When the document is ready, select Save to save the file to the USB drive.

Additional options when scanning
The following settings are available in the Options list when scanning.
NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some
options are not available on all printers.
ENWW Additional options when scanning 125

Table 6-15 Scan options
Option Description
File Type and Resolution Save a scanned document as one of several types of files.
The following standard file types are available:
● PDF: This file type provides the best overall image and text quality. PDF files require Adobe®
Acrobat® Reader software for viewing.
● JPEG: This file type is a good choice for most graphics. Most computers have a browser that can
view .JPEG files. This file type produces one file per page.
● TIFF: This is a standard file type that many graphics programs support. This file type produces
one file per page.
● MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a single
file.
● XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original formatting of
the document and supports color graphics and embedded fonts.
● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All format
information in the document is self-contained.
HP Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS)
server also support the following OCR file types:
● Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to scan the
original. A text file can be opened in any word processing program. The formatting of the original
will not be saved using this option.
● Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent and
manipulate text. This file type is useful for internationalization and localization.
● RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character recognition
(OCR) to scan the original. RTF is an alternative text format that can be opened by most word
processing programs. Some of the formatting of the original will be saved using this option.
● Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way, use
Adobe Acrobat® Reader's search tools to search for specific words or phrases within the PDF.
● Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes information
about the document structure, which allows content to be searched.
● HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.
● CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values. This
type of file can be opened by most word processing, spreadsheet, or database programs.
MFP printers that are connected to a DSS server also support the following OCR file types for digital
send jobs:
● XML (OCR): DESCRIPTION NEEDED.
● Searchable XPS (OCR): DESCRIPTION NEEDED.
Original Sides Specify whether the original document is printed on one side or both sides.
Color/Black Specify whether the scanned image will be in color, black and gray, or black only.
For color printers only.

Table 6-15 Scan options (continued)
Option Description
Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the
flatbed glass.
NOTE: This feature is not
available for all firmware Book Mode: Scan an open book and output each page of the book onto different pages.
versions. You might need to
update the printer firmware to 2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one
use this feature. page. After scanning the first side, the printer prompts to place the second side in the correct position
on the glass.
Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the image.
However, as the resolution increases, the file size also increases.
Original Size Specify the paper size for the original document.
Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the scanned document.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image.
Cropping Options Crop to original size: Crop the image to match the paper size of the original document.
Crop to content: Crop the image to the size of the detectable content in the original document.
Automatically Straighten Automatically straighten a scanned image.
Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning
pages printed on both sides to eliminate blank pages in the resulting scanned document.
Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more
than one page at a time being fed in the document feeder. When disabled, scanning continues when a
multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive
notes on them, or thick paper.
Create Multiple Files Divide a larger scan job into several smaller output files.
Notification Select whether to send notifications of the status of scan jobs. The printer can print the notification, or
it can send the notification in an email.
Signing and Encryption Sign: Send an email with a digital signature.
NOTE: This feature is Encrypt: Send an email as an encrypted file.

supported for scan to email
only.
ENWW Additional options when scanning 127

HP JetAdvantage business solutions
HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
financial services, manufacturing, and public sector, manage a fleet of printers and scanners.
HP JetAdvantage Solutions include:
● HP JetAdvantage Security solutions
● HP JetAdvantage Management solutions
● HP JetAdvantage Workflow solutions
● HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/
PrintSolutions.

Additional scan tasks
Instructions are available for performing specific scan tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
ENWW Additional scan tasks 129

7 Fax
● Set up fax
● Change fax configurations
● Send a fax
● Additional fax tasks

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 131
Set up fax
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has
been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network
fax service.
Set up fax by using the printer control panel

the Settings icon.
a. Fax
b. Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog
fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.
3. Select the location from the list on the right side of the screen, and then select Next.
4. Touch the Company Name text field, and use the keypad to type the company name.
5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.
6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
7. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to
enter the number.
8. Review all the information on the left pane, and then select Finish to complete the fax setup.
132 Chapter 7 Fax ENWW

Change fax configurations
NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web
Server.
● Fax dialing settings
● General fax send settings
● Fax receive settings
Fax dialing settings

the Settings icon.
a. Fax
b. Fax Send Settings
c. Fax Dialing Settings
Configure any of the following settings, and then select Done:
Menu item Description
Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.
Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the location setting. The interval between retries is set by the redial
interval setting.
Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.
Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial on
Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.
ENWW Change fax configurations 133

Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an
outside line) when dialing. This prefix number is automatically added to all phone numbers
when dialed.
Detect dial tone The Detect dial tone setting determines whether the fax checks for a dial tone before
sending a fax.
General fax send settings

the Settings icon.
a. Fax
c. General Fax Send Settings
Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it off only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in the
transmission and a probable quality reduction in the image. Turning off the setting might be
useful when you are trying to send a fax overseas or receive one from overseas, or if you
are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning off the Error Correction Mode setting.
However, this is not usually necessary.
Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlaid on top of the previous header.
Fax receive settings

the Settings icon.

a. Fax
b. Fax Receive Settings
c. Fax Receive Setup
Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of
the following options:
● Automatic
● TAM
● Fax/Tel
● Manual
Rings to Answer The Rings to Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer setting is
location-specific. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it
to 2.
Ring Volume The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting This setting allows you to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode
initiates.
ENWW Change fax configurations 135

Send a fax
2. From the Home screen on the printer control panel, select Fax. You might be prompted to type a user name
and password.
3. Specify the recipients by using one of these methods:
Enter recipients manually
▲ Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on the
touchscreen keyboard after typing each number.
Enter recipients from the Contacts list
a. Select the Contacts button that is next to the Fax Recipients field to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.
4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
5. To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left
corner, and then select the settings from the Options menus. Select Done if prompted.
remove pages.

Button Description
right.
7. When the document is ready, select Send to send the fax.
ENWW Send a fax 137

Additional fax tasks
Instructions are available for performing specific fax tasks, such as the following:
● Create and manage fax speed dial lists
● Configure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding

8 Manage the printer
● Advanced configuration with the HP Embedded Web Server (EWS)
● Configure IP network settings
● Printer security features
● Energy-conservation settings
● HP Web Jetadmin
● Software and firmware updates

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 139
Advanced configuration with the HP Embedded Web Server (EWS)
● Introduction
● How to access the HP Embedded Web Server (EWS)
● HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Table 8-1 Browser requirements
Operating system Browser
Windows® 7 Internet Explorer (version 8.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows® 8 or greater Internet Explorer (version 9.x or greater)
macOS Safari (version 5.x or greater)
Linux Google Chrome (version 34.x or greater)
140 Chapter 8 Manage the printer ENWW

How to access the HP Embedded Web Server (EWS)
HP Embedded Web Server features

● Information tab
● General tab
● Copy/Print tab
● Scan/Digital Send tab
● Fax tab
● Supplies tab
● Troubleshooting tab
● Security tab
● HP Web Services tab
● Networking tab
● Other Links list
Information tab
Table 8-2 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
ENWW Advanced configuration with the HP Embedded Web Server (EWS) 141
Table 8-2 HP Embedded Web Server Information tab (continued)
Menu Description
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Table 8-3 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.
Alerts Setup email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Configure how the printer recovers from jams and other general printer settings.
AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer firmware upgrade files.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Backup and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services.
Quota Settings Provides connection information about third-party job-quota services.

Copy/Print tab
Table 8-4 HP Embedded Web Server Copy/Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options Configure the default options for print jobs.
Restrict Color Permit or restrict color printing and copying.
(Color printers only) Specify permissions for individual users or for jobs that are sent from specific software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.
Print Quality Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Copy Settings Configure the default options and Quick Sets for copy jobs.
NOTE: If job-specific copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.
Manage Trays Configure settings for paper trays.
Scan/Digital Send tab

Table 8-5 HP Embedded Web Server Scan/Digital Send tab
Menu Description
Scan to Email Settings Configure the default email settings for digital sending, including the following:
● Settings for the outgoing mail (SMTP) server
● Settings for Email Quick Sets jobs
● Default message settings, such as the "From" address and the subject line
● Settings for digital signatures and encryption
● Settings for email notifications
● Default scan settings for email jobs
● Default file settings for email jobs
Scan to Network Folder Settings Configure the network folder settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a network folder
● Settings for notifications
● Default scan settings for jobs saved in a network folder
● Default file settings for jobs saved in a network folder
Table 8-5 HP Embedded Web Server Scan/Digital Send tab (continued)
Menu Description
Scan to SharePoint® Settings Configure the Microsoft SharePoint® settings for digital sending, including the following:
(Flow models only) ● Settings for Quick Sets jobs saved in a document library on the SharePoint® site
● Default settings for jobs saved in a document library on the SharePoint® site
Scan to USB Drive Settings Configure the USB settings for digital sending, including the following:
● Settings for Quick Sets jobs saved on a USB flash drive
● Default scan settings for jobs saved on a USB flash drive
● Default file settings for jobs saved on a USB flash drive
Contacts Manage contacts, including the following:
● Add email addresses into the printer one at a time.
● Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.
● Export contacts from the printer into a .CSV file on the computer to use as a data
backup, or import the records onto another HP printer.
● Edit email addresses that have already been saved in the printer.
Email and Scan to Network Folder Quick Configure the printer to send scanned images as email attachments.
Setup Wizards
Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to files saved on the network.
Digital Sending Software Setup Configure settings related to using optional Digital Sending software.
Fax tab
Table 8-6 HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Configure settings for sending faxes, including the following:
● Default settings for outgoing faxes
● Settings for fax Quick Sets jobs
● Default setting for sending faxes using the internal fax modem
● Settings for using a LAN fax service
● Settings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:
● Import .CSV files containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.
● Export email, fax, or user records from the printer into a file on the computer to use
as a data backup, or import the records onto another HP printer.

Table 8-6 HP Embedded Web Server Fax tab (continued)
Menu Description
Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each:
● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.
● Fax forwarding is a method to forward incoming faxes to a different fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.
Supplies tab
Table 8-7 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Table 8-8 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an

administrator password is set from the
Security tab.
Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
(Color printers only)
Reset Factory Settings Reset printer settings to factory defaults.
Firmware Upgrade Download and install printer firmware upgrade files.
Security tab
Table 8-9 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Configure an administrator password to restrict access to certain features on the

printer.
● Set PJL password for processing PJL commands.
● Set file system access and firmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Configure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the printer hard drive.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow devices to
use this product.
Certificate Management Install and manage security certificates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table 8-10 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP's ePrintCenter on the web by enabling HP Web Services.
Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer.
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.

Table 8-11 HP Embedded Web Server Networking tab
Menu Description
Configuration
Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
TCP/IP Setting Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Configure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control configuration management and use of this printer, including the following:
● Set or change the administrator password to control access to configuration

parameters.
● Request, install, and manage digital certificates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Configure security settings.
Mgmt. Protocols Configure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.
● Configure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configuration-
management protocols.
802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect
models only).
Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.
Other Links list

NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 8-12 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to find solutions to printer problems.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.

Configure IP network settings
● Printer sharing disclaimer
● View or change network settings
● Rename the printer on a network
● Manually configure IPv4 TCP/IP parameters from the control panel
● Manually configure IPv6 TCP/IP parameters from the control panel
● Link speed and duplex settings
Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.
3. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
3. Open the General tab.
4. On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.
ENWW Configure IP network settings 149

NOTE: Completing the other fields on this page is optional.
5. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
the Settings icon.
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Config Method
3. Select the Manual option, and then select OK.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Use the numeric keypad to enter the correct digits for the field, and then select OK.
Repeat the process for each field to be configured.
Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.
the Settings icon.
2. To enable manual configuration, open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, select On, and then select OK.
4. Open the Address menu.
5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then
select OK.

Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.
the Settings icon.
a. Networking
b. Ethernet
c. Link Speed
● Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Select OK. The printer turns off and then on.
ENWW Configure IP network settings 151

Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
● Security statements
● IP Security
● Assign or change the system password using the HP Embedded Web Server
● Encryption support: HP High Performance Secure Hard Disks
● Lock the formatter
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
ENWW Printer security features 153

Energy-conservation settings
Introduction
● Set the sleep timer and configure the printer to use 1 watt or less of power
● Set the sleep schedule
Configure sleep settings to reduce power usage when the printer is idle.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.
the Settings icon.
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
Set the sleep schedule

Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific
times on specific days of the week.
the Settings icon.

a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save
the setting.
ENWW Energy-conservation settings 155

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.

Software and firmware updates
HP regularly updates software and firmware to fix any issues and to add features. To take advantage of the most
current updates, download the most recent driver file, firmware file, or both from the Web.
Go to www.hp.com/support/colorljE67650mfp or www.hp.com/support/colorljE67660mfp. Click Software and

Drivers.
ENWW Software and firmware updates 157

9 Solve problems
● Customer support
● Control panel help system
● Reset factory settings
● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
● Printer does not pick up paper or misfeeds
● Clear paper jams
● Resolve print-quality problems
● Improve copy image quality
● Improve scan image quality
● Improve fax image quality
● Solve fax problems

colorljE67660mfp.
● Learn and use
● Solve problems
ENWW 159
Customer support
Table 9-1 Customer support options
Support type Contact information
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and www.hp.com/support/colorljE67650mfp or www.hp.com/support/
drivers colorljE67660mfp
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
160 Chapter 9 Solve problems ENWW

Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 161

Reset factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.
Method one: Reset factory settings from the printer control panel
the Settings icon.
a. General
b. Reset Factory Settings
3. Select Reset.
A verification message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
3. Open the General tab.
4. On the left side of the screen, click Reset Factory Settings.
5. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.

A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low
The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now, and the cartridge access door remains locked until the cartridge reaches Very Low
status.
Cartridge is very low
The printer indicates when a toner cartridge level is very low. In addition, the front door of the printer unlocks so
that the door can be opened to replace the cartridge. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now unless the print quality is no longer acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 163
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
● The printer does not pick up paper
● The printer picks up multiple sheets of paper
● The document feeder jams, skews, or picks up multiple sheets of paper
The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.
Contact the managed service representative for more information on locking or unlocking of paper trays.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
ENWW Printer does not pick up paper or misfeeds 165

5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack

1 2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for flexing the paper stack

1 2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.

Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
● Paper jam locations
● Auto-navigation for clearing paper jams
● Experiencing frequent or recurring paper jams?
● Clear paper jams in the document feeder - 31.13
● Clear paper jams in Tray 1 (13.A1)
● Clear paper jams in Tray 2 (13.A2)
● Clear paper jams in Tray 3, Tray 4, Tray 5 (13.A3, 13.A4, 13.A5)
● Clear paper jams in the output bin -13.E1
● Clear paper jams in the 2000-sheet paper tray (13.A)
● Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)
● Clear paper jams in the right door (13.B2)
● Clear paper jams in the 900-sheet 3-bin Stapling Mailbox (13.E, 13.7)
● Clear staple jams (13.8)
ENWW Clear paper jams 171

Paper jam locations
6
3
7

8
9
11
10
12
Table 9-2 Paper jam location legend
Image callout Printer component
1 Document feeder
2 Right door and fuser area
3 Tray 1
4 Tray 2
5 Output bin
6 1 x 550-sheet paper feeder
7 Lower-right door
8 Stapler
9 Stapling mailbox right door
10 3 x 550-sheet paper feeder
11 3-bin stapling mailbox output bins
12 2,000-sheet high-capacity paper feeder

Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
● Use only paper that meets HP specifications for this printer.
● Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
● Use paper that has not previously been printed or copied on.
● Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
● Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
● Make sure that the tray is fully inserted in the printer.
● If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
● Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.
● Make sure the printing environment is within recommended specifications.
NOTE: Checking the paper and loading it into the tray correctly can help reduce paper jams. For additional help,
view a video demonstration of loading paper.

Clear paper jams in the document feeder - 31.13
Use the following procedure to check for paper in all possible jam locations related to the document feeder.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 31.13.XX Jam in Document Feeder
1. Lift the document-feeder latch.
2. Open the document-feeder cover.

3. Gently remove any jammed paper.
4. Close the document-feeder cover.
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the
document. Remove all staples, paper clips, or tape from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.

Clear paper jams in Tray 1 (13.A1)
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays control panel might display a message and an animation that assists in clearing the
jam.
● 13.A1.XX Jam in tray 1
1. If jammed paper is visible in Tray 1, clear the jam

by gently pulling the paper straight out.
2. If you cannot remove the paper, or if no jammed

paper is visible in Tray 1, close Tray 1 and open the
right door.

3. Gently pull out any jammed paper.
4. Close the right door.

Clear paper jams in Tray 2 (13.A2)
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
1. Pull the tray completely out of the printer by

pulling and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.

Verify that the tray is not overfilled and that the
paper guides are adjusted correctly.
3. Gently remove any paper from the feed rollers

inside the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.

4. Install and close the tray.
5. Open the right door.

7. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.
8. If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.
9. Paper could be jammed inside the fuser where it

would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove the
fuser.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.

10. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has
cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers until they have
cooled.
11. Close the jam-access door on the fuser, and push

the fuser completely into the printer until it clicks
into place.

Clear paper jams in Tray 3, Tray 4, Tray 5 (13.A3, 13.A4, 13.A5)
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
1. Pull the tray completely out of the printer by

pulling and lifting it up slightly.


3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
4. Install and close the tray.
5. Open the lower-right door.

7. Close the lower-right door.


gently pull the paper downward to remove it.

fuser.
it.

fragments.
it.

into place.

Clear paper jams in the output bin -13.E1
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
● 13.E1.XX Jam at standard output bin
1. If paper is visible in the output bin, grasp the

leading edge and gently remove it.

Clear paper jams in the 2000-sheet paper tray (13.A)
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet high-
capacity tray. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
1. Open the 2,000-sheet high-capacity input tray.


3. Remove the paper from the tray.
4. Press the release latch on the side of the tray to

release it.
5. Lift the tray up and then pull it straight out to

remove it.

6. If jammed paper is in the feed area, pull it down to
remove it. First pull the paper to the left to release
it, and then pull it forward to remove it.
7. Install the tray, and then load full reams of paper

into the tray. Verify that the tray is not overfilled
and that the paper guides are adjusted correctly.
NOTE: The tray holds 2,000 sheets of paper. For
best results, load full reams of paper. Avoid
dividing reams into smaller sections.
8. Close the tray.

10. Remove any jammed paper.

NOTE: If, after clearing the jam, the printer
control panel displays a message that there is no
paper in the tray or the tray is overfilled, remove
the tray and look behind it for any remaining paper.

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B9.XX Jam in fuser
● 13.B2.XX Jam in <Cover or Door>.
● 13.FF.EE Door Open Jam
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.


gently pull the paper downward to remove it.

fuser.
it.

fragments.
it.

into place.

Clear paper jams in the right door (13.B2)
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
● 13.B2.XX Jam in <Cover or Door>.
● 13.FF.EE Door Open Jam.
2. Gently remove any jammed paper.
Clear paper jams in the 900-sheet 3-bin Stapling Mailbox (13.E, 13.7)
The following information describes how to clear a paper jam in the stapling mailbox. When a jam occurs, the
control panel displays one of the following error messages and an animation that assists in clearing the jam.
● 13.E1.XX – Jam at Standard Output Bin
● 13.70.XX – MBM Jam

1. Remove any jammed paper from the bins.
2. Open the jam-access door on the back side of the

stapling mailbox. If jammed paper is visible inside
the jam-access door, pull it straight out to remove
it.
3. Close the stapling mailbox jam access door.

Clear staple jams (13.8)
Use the following procedure to check for staples jammed in the 900-sheet 3-bin stapling mailbox. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the staple-cartridge door.
2. Grasp the colored tab on the staple cartridge, and

then pull the staple cartridge straight out.
3. Lift up on the small lever at the back of the staple

cartridge. Remove the jammed staples.

4. Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.
5. Insert the staple cartridge into the stapler and

press the colored handle toward the printer until it
snaps into place.
6. Close the staple-cartridge door.

Resolve print-quality problems
Introduction
Use the following information to troubleshoot print-quality problems. The troubleshooting steps can help resolve
the following defects:
● Blank pages
● Black pages
● Colors that do not align
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.
Update the printer firmware

Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to
Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.
Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer

1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
2. Select the printer, and then click the Properties or Preferences button.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the
Reports icon.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
ENWW Resolve print-quality problems 201

Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the
printed page.
Visually inspect the toner cartridge or cartridges

NOTE: If the access door to the cartridge area is locked, contact your managed service provider for assistance
with unlocking the door.
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.
the Settings icon.
2. Select the following menus:
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
ENWW Resolve print-quality problems 203

4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljE67650mfp or
HP PCL 6 V3 driver This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 V4 driver This product-specific print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript flash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5

Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
● Check the scanner glass for dirt and smudges
● Calibrate the scanner
● Check the paper settings
● Check the image-adjustment settings
● Optimize copy quality for text or pictures
● Edge-to-edge copying
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and

then disconnect the power cable from the electrical
outlet.
ENWW Improve copy image quality 205

2. Open the scanner lid.
3. Clean the scanner glass and the document feeder

strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4. Dry the glass and white plastic parts with a

chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Calibrate the scanner

If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.

a. Maintenance
b. Calibration/Cleaning
c. Calibrate Scanner
3. Select the Start button to start the calibration process. Follow the on-screen prompts.
4. Wait while the printer calibrates, and then try copying again.
Check the paper settings

Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has
dropped out.
Check the paper selection options

2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predefined options.
4. Select Paper type, and then select one of the predefined options.
5. Select Paper tray, and then select one of the predefined options.
6. Select Done to save the paper selection options.
Check the image-adjustment settings

Adjust these additional settings to improve copy quality:
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without affecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
2. Select Options, and then scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and select Done.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
ENWW Improve copy image quality 207

Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
2. Select Options, and then select Optimize Text/Picture.
3. Select one of the predefined options.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
2. Select Options, and then select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.

Improve scan image quality
● Check the resolution settings
● Check the color settings
● Optimize scan quality for text or pictures
● Check the output-quality settings


outlet.
ENWW Improve scan image quality 209


the printer.

Check the resolution settings

NOTE: Setting the resolution to a high value increases the file size and the scan time.
Follow these steps to adjust the resolution setting:
1. From the Home screen on the printer control panel, select Scan.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder

● Scan to USB Drive
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Resolution options, and then select Done.
5. Select Send or Save to start the scan.
Check the color settings

Follow these steps to adjust the color setting:
● Save to Device Memory
● Scan to E-mail
● Scan to USB
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
6. Touch the Send button.

Adjust these additional settings to improve scan quality:

● Scan to E-mail
● Scan to Job Storage
3. Select Options, and then select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
Optimize scan quality for text or pictures

Optimize the scan job for the type of image being scanned: text, graphics, or photos.
● Scan to E-mail
● Scan to Job Storage
3. Select Options, and then select Optimize Text/Picture.
Check the output-quality settings

This setting adjusts the level of compression when saving the file. For the highest quality, select the highest
setting.
● Scan to Email

3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Quality and File Size options, and then select Done.

Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
● Check the send-fax resolution settings
● Optimize fax quality for text or pictures
● Check the error-correction settings
● Check the fit-to-page setting
● Send to a different fax machine
● Check the sender's fax machine


outlet.


the printer.

Check the send-fax resolution settings

Follow these steps to adjust the resolution of outgoing faxes.
NOTE: Increasing the resolution increases the fax size and send time.
1. From the Home screen on the printer control panel, select Fax.
2. Select Options.
3. In the Options pane, scroll to and select Resolution.
4. Select one of the predefined options, and then select Send to send the fax.
ENWW Improve fax image quality 215

Adjust these additional settings to improve send-fax quality:
2. Select Options.
3. In the Options pane, scroll to and select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send to send the fax.
Optimize fax quality for text or pictures

Optimize the fax job for the type of image being scanned: text, graphics, or photos.
2. Select Options.
3. In the Options pane, scroll to and select Optimize Text/Picture.
5. Select Send to send the fax.
Check the error-correction settings

The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-
enable the setting.
the Settings icon.

a. Fax
c. General Fax Send Settings
3. Select the Error Correction Mode option. Select the Done button.
Check the fit-to-page setting

If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages.
the Settings icon.
a. Fax
b. Fax Receive Settings
c. Default Job Options
d. Fit to Page
3. Select the On option to enable the setting, or select the Off option to disable it.
Send to a different fax machine

Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
ENWW Improve fax image quality 217

Solve fax problems
● Checklist for solving fax problems
● General fax problems
Checklist for solving fax problems

Use the following checklist to help identify the cause of any fax-related problems you encounter:
● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.
● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?

● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notifications to a monitoring
company.
● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first
incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?

A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and
are using one of these devices, connect the printer directly to the phone jack on the wall to determine whether
the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?

If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-
answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.

Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the
status.
1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the
Reports icon.
a. Configuration/Status Pages
b. Configuration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the
Modem Status. The following table identifies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those configurations could be disabling the feature.
Table 9-3 Fax accessory status solutions
Status Definition/Solution
Operational / Enabled1 The analog-fax accessory is installed and ready.
Operational / Disabled1 The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable

on the printer control panel.
Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware.
Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned off).
ENWW Solve fax problems 219

General fax problems
The following are some common fax problems.
The fax failed to send

JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn off the JBIG setting.
An Out of Memory status message displays on the printer control panel

The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.
Print quality of a photo is poor or prints as a gray box

You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.
You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.
No fax address book button displays

None of the contacts in the selected contacts list have fax information associated with them.
Not able to locate the Fax settings in HP Web Jetadmin

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
For all forwarded faxes, the printer appends the overlay header to the top of a page.
A mix of names and numbers is in the recipients box

Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.
A one-page fax prints as two pages

The fax header is being appended to the top of the fax, pushing text to a second page.

To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.
A document stops in the document feeder in the middle of faxing

A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
ENWW Solve fax problems 221

Index
Symbols/Numerics control panel duplexing

2,000-sheet high-capacity input tray help 161 manually (Mac) 58
clear jams 189 locating 3 manually (Windows) 55
loading 33 locating features 8
3-bin stapler/stacker copy E
clear staple jams 198 optimize for text or pictures 208 easy-access USB printing 67
550-sheet trays copy settings edge-to-edge copying 208
jams 183 HP Embedded Web Server 143 electrical specifications 18
copying Embedded Web Server
A both sides 74 changing network settings 149
accessories multiple copies 72 changing printer name 149
ordering 44 single copies 72 opening 149
acoustic specifications 18 customer support Embedded Web Server (EWS)
AirPrint 66 online 160 assigning passwords 152
alternative letterhead mode 26, 32, features 140
37 D network connection 141
Android devices default gateway, setting 150 energy use, optimizing 154
printing from 66 deleting envelopes
stored jobs 62 orientation 24
B digital send settings envelopes, loading 38
bin, output HP Embedded Web Server 143 Ethernet (RJ-45)
locating 3 digital sending locating 7
Bonjour folders 119 Explorer, versions supported
identifying 141 printer memory 116 HP Embedded Web Server 140
browser requirements sending documents 113
HP embedded Web Server 140 USB 123 F
dimensions, printer 16 fax
C document feeder feeding problems 220
calibrate jams 175 optimize for text or pictures 216
scanner 206 paper-feeding problems 170 required settings 132
cartridge double-sided printing settings 133
replacing 45 Mac 58 setup 132
cartridges Windows 55 fax port
order numbers 45 drivers, supported 15 locating 7
replacing staple 51 duplex printing fax settings
cleaning Mac 58 HP Embedded Web Server 144
glass 205, 209, 214 duplex printing (double-sided) required 132
paper path 202 settings (Windows) 54 feeding problems 220
Windows 55
ENWW Index 223

folders HP Web Services LAN port
sending to 119 enabling 146 locating 7
formatter loading
locating 6 I paper in the 2,000-sheet high-
fuser image quality capacity input tray 33
jams 193 check toner-cartridge status 201 paper in Tray 1 22
information pages paper in Tray 2 and the 550-sheet
G HP Embedded Web Server 141 trays 27
gateway, setting default 150 interface ports local area network (LAN)
general configuration locating 7 locating 7
HP Embedded Web Server 142 Internet Explorer, versions supported lock
glass, cleaning 205, 209, 214 HP Embedded Web Server 140 formatter 153
IP Security 152 lower-right door
H IPsec 152 clear jams 196
hard disks IPv4 address 150
encrypted 153 IPv6 address 150 M
Help button Mac driver settings
locating 8 J Job Storage 61
help, control panel 161 jams managing network 149
Hi-Speed USB 2.0 printing port 2,000-sheet high-capacity input manual duplex
locating 7 tray 189 Mac 58
Home button 550-sheet trays 183 Windows 55
locating 8 auto-navigation 174 margins, small
HP Customer Care 160 causes of 174 copying 208
HP Embedded Web Server document feeder 175 memory
changing network settings 149 fuser 193 included 11
changing printer name 149 HP Stapling Mailbox 196 memory chip (toner)
copy settings 143 locations 172 locating 45
digital send settings 143 lower-right door 196 mobile printing
fax settings 144 output bin 188 Android devices 66
general configuration 142 right door 193 multiple pages per sheet
HP Web Services 146 staples in the 3-bin stapler/ printing (Mac) 59
information pages 141 stacker 198 printing (Windows) 55
network settings 146 Tray 1 177
opening 149 Tray 2 179 N
other links list 148 Jetadmin, HP Web 156 Near Field Communication printing
print settings 143 JetAdvantage 128 64
scan settings 143 jobs, stored Netscape Navigator, versions
security settings 146 creating (Windows) 60 supported
supplies settings 145 deleting 62 HP embedded Web Server 140
troubleshooting tools 145 Mac settings 61 network
HP Embedded Web Server (EWS) printing 62 printer name, changing 149
features 140 settings, changing 149
network connection 141 L settings, viewing 149
HP ePrint 65 label network duplex settings, changing
HP JetAdvantage business solutions orientation 39 151
128 labels Network Folder, scan to 119
HP Stapling Mailbox printing (Windows) 56 network link speed settings,
clear jams 196 printing on 39 changing 151
HP Web Jetadmin 156 labels, loading 39
224 Index ENWW

network settings 550-sheet trays 183 R
HP Embedded Web Server 146 document feeder 175 replacing
networks fuser 193 staple cartridges 51
default gateway 150 HP Stapling Mailbox 196 staples 51
HP Web Jetadmin 156 locations 172 toner cartridges 45
IPv4 address 150 lower-right door 196 toner-collection unit 48
IPv6 address 150 output bin 188 required settings
subnet mask 150 right door 193 fax 132
supported 11 Tray 1 177 restore factory settings 162
NFC printing 64 Tray 2 179 right door
number of copies, changing 72 paper pickup problems jams 193
solving 164, 166 RJ-45 port
O paper type locating 7
on/off button selecting (Windows) 56
locating 3 paper types S
online help, control panel 161 selecting (Mac) 59 Save to printer memory 116
online support 160 paper, ordering 44 scan settings
operating systems, supported 15 ports HP Embedded Web Server 143
optimize copy images 208 locating 7 Scan to Network Folder 119
optimize fax images 216 power initial setup 93
optimize scanned images 212 consumption 18 Scan to USB Drive 123
ordering power connection enabling 109
supplies and accessories 44 locating 6 scanner
other links list power switch calibrate 206
HP Embedded Web Server 148 locating 3 glass cleaning 205, 209, 214
output bin power usage scanning
clear jams 188 1 watt or less 154 optimize for text or pictures 212
locating 3 print drivers, supported 15 scanning to email
print media sending documents 113
P loading in Tray 1 22 scanning to folder 119
pages per minute 11 print on both sides scanning to printer folder 116
pages per sheet Mac 58 scanning to printer memory 116
selecting (Mac) 59 manually, Windows 55 scanning to USB 123
selecting (Windows) 55 Windows 55 secuity settings
paper print settings HP Embedded Web Server 146
jams 174 HP Embedded Web Server 143 security
loading the 2,000-sheet high- printer memory encrypted hard disk 153
capacity input tray 33 sending to 116 sending to email
loading Tray 1 22 printer memory, scan to 116 sending documents 113
loading Tray 2 and the 550-sheet printing serial number
trays 27 from USB storage accessories 67 locating 6
selecting 203 stored jobs 62 settings
Tray 1 orientation 24 printing on both sides fax 133
Tray 2 and the 500-sheet trays settings (Windows) 54 restore factory 162
orientation 35 private printing 60 Sign In button
Tray 2 and the 550-sheet trays product number locating 8
orientation 30 location 6 Sign Out button
paper jams locating 8
2,000-sheet high-capacity input sleep mode 154
tray 189 small margins 208
ENWW Index 225

special paper T USB port
printing (Windows) 56 TCP/IP enabling 67, 69
specifications manually configuring IPv4 locating 7
electrical and acoustic 18 parameters 150 USB storage accessories
speed, optimizing 154 manually configuring IPv6 printing from 67
stacking parameters 150
configure the operation mode 40 technical support W
staple cartridges online 160 Web browser requirements
replacing 51 toner cartridge HP Embedded Web Server 140
staple jams low threshold settings 163 Web sites
3-bin stapler/stacker 198 using when low 163 customer support 160
stapler toner cartridges HP Web Jetadmin, downloading
setting default staple location 40 components 45 156
stapler/stacker accessory order numbers 45 weight, printer 16
configure the operation mode 40 replacing 45 Wi-Fi Direct Printing 64
staples toner-collection unit
replacing 51 locating 6
stapling replacing 48
configure the operation mode 40 touchscreen
setting default location 40 locating features 8
Start Copy button transparencies
locating 8 printing (Windows) 56
status, fax accessory page 219 Tray 1
storage, job jams 177
Mac settings 61 loading envelopes 38
store print jobs 60 paper orientation 24
stored jobs Tray 2
creating (Mac) 61 jams 179
creating (Windows) 60 Tray 2 and the 500-sheet trays
deleting 62 paper orientation 35
printing 62 Tray 2 and the 550-sheet trays
storing jobs loading 27
with Windows 60 paper orientation 30
subnet mask 150 trays
supplies capacity 11
low threshold settings 163 included 11
ordering 44 locating 3
replacing staple cartridges 51 troubleshooting
replacing staples 51 check toner-cartridge status 201
replacing toner cartridges 45 jams 174
replacing toner-collection unit 48 paper feed problems 164
using when low 163 troubleshooting tools
supplies settings HP Embedded Web Server 145
HP Embedded Web Server 145 two-sided printing
support settings (Windows) 54
online 160
system requirements U
HP Embedded Web Server 140 USB
minimum 16 sending to 123
226 Index ENWW

HP Color LaserJet MFP E67650

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HP Color LaserJet Managed MFP E67650

HP Color LaserJet Managed Flow MFP E67660

© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

UNIX® is a registered trademark of The Open

1 Printer overview ........................................................................................................................................................................................ 1

2 Paper trays .............................................................................................................................................................................................. 21

3 Supplies, accessories, and parts .......................................................................................................................................................... 43

7 Fax .......................................................................................................................................................................................................... 131

8 Manage the printer .............................................................................................................................................................................. 139

9 Solve problems ..................................................................................................................................................................................... 159

● Potential shock hazard

● Printer hardware setup and software installation

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljE67650mfp or www.hp.com/support/

● Install and configure

● Learn and use

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW Warning icons 1

Potential shock hazard

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Unplug this product from wall outlets before cleaning.

● Install the product securely on a stable surface.

2 Chapter 1 Printer overview ENWW

● Printer back view

Printer front view

ENWW Printer views 3

Table 1-1 Printer front view legend

1 Document-feeder cover (access for clearing jams)

2 Document-feeder input tray

3 Document-feeder output bin

5 Right door (access to the fuser and for clearing jams)

10 Front door (access to the toner cartridges)

4 Chapter 1 Printer overview ENWW

Image Printer component

11 Cartridge door release button (to open the front door)

12 Standard output bin

13 Easy-access USB port (on the side of the control panel)

NOTE: An administrator must enable this port before use.

14 Hardware integration pocket (for connecting accessory and third-party devices)

CAUTION: Close the keyboard when it is not in use.

16 1 x 550-sheet paper feeder with stand (optional)

17 Right door for optional 1 x 550-sheet paper feeder with stand

(Access for clearing jams)

18 Stapler-cartridge door (z models only)

19 Stapling mailbox right door (z models only)

(Access for clearing jams)

20 3 x 550-sheet paper feeder with stand (optional)

21 900-sheet 3-bin stapling mailbox (z models only)

ENWW Printer views 5

Image Printer component

2 Formatter (contains the interface ports)

3 Left door (access to the toner-collection unit)

5 Slot for a cable-type security lock

6 Serial number and product number label

6 Chapter 1 Printer overview ENWW