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LaserJet Pro M402, M403
User Guide
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www.hp.com/support/ljM402
www.hp.com/support/ljM403
HP LaserJet Pro M402, M403
User Guide
Copyright and License Trademark Credits
Copyright 2016 HP Development Company, Adobe, Adobe Photoshop, Acrobat, and

L.P. PostScript are trademarks of Adobe Systems
Incorporated.
Reproduction, adaptation, or translation
without prior written permission is prohibited, Apple and the Apple logo are trademarks of
except as allowed under the copyright laws. Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
The information contained herein is subject to Computer, Inc. iPod is for legal or rightholder-
change without notice. authorized copying only. Don't steal music.
The only warranties for HP products and Microsoft, Windows, Windows XP, and
services are set forth in the express warranty Windows Vista are U.S. registered trademarks
statements accompanying such products and of Microsoft Corporation.
services. Nothing herein should be construed
as constituting an additional warranty. HP shall UNIX is a registered trademark of The Open
not be liable for technical or editorial errors or Group.
omissions contained herein.
Edition 2, 7/2016
Table of contents
1 Printer overview ........................................................................................................................................... 1

Printer views .......................................................................................................................................................... 2
Printer front view ................................................................................................................................ 2
Printer back view ................................................................................................................................. 3
Control panel view ............................................................................................................................... 4
Printer specifications ............................................................................................................................................. 6
Technical specifications ...................................................................................................................... 6
Supported operating systems ............................................................................................................ 7
Mobile printing solutions .................................................................................................................... 8
Printer dimensions .............................................................................................................................. 9
Power consumption, electrical specifications, and acoustic emissions .......................................... 11
Operating environmental range ....................................................................................................... 11
Printer hardware setup and software installation ............................................................................................. 12
2 Paper trays ................................................................................................................................................. 13

Load Tray 1 .......................................................................................................................................................... 14
Introduction ....................................................................................................................................... 14
Tray 1 paper orientation ................................................................................................................... 17
Load Tray 2 .......................................................................................................................................................... 18
Introduction ....................................................................................................................................... 18
Load Tray 3 .......................................................................................................................................................... 21
Introduction ....................................................................................................................................... 21
Load and print envelopes .................................................................................................................................... 24
Introduction ....................................................................................................................................... 24
Print envelopes ................................................................................................................................. 24
Envelope orientation ......................................................................................................................... 24
3 Supplies, accessories, and parts ................................................................................................................... 25

Order supplies, accessories, and parts ............................................................................................................... 26
ENWW iii
Ordering ............................................................................................................................................. 26
Supplies and accessories .................................................................................................................. 26
Customer self-repair parts ............................................................................................................... 26
Replace the toner cartridge ................................................................................................................................. 28
Introduction ....................................................................................................................................... 28
Toner-cartridge information ............................................................................................................. 28
Remove and replace the toner cartridge .......................................................................................... 29
4 Print ........................................................................................................................................................... 33
Print tasks (Windows) .......................................................................................................................................... 34
How to print (Windows) ..................................................................................................................... 34
Automatically print on both sides (Windows) .................................................................................. 35
Manually print on both sides (Windows) .......................................................................................... 36
Print multiple pages per sheet (Windows) ....................................................................................... 36
Select the paper type (Windows) ...................................................................................................... 36
Additional print tasks ........................................................................................................................ 38
Print tasks (OS X) ................................................................................................................................................. 39
How to print (OS X) ............................................................................................................................ 39
Automatically print on both sides (OS X) .......................................................................................... 39
Manually print on both sides (OS X) .................................................................................................. 39
Print multiple pages per sheet (OS X) ............................................................................................... 40
Select the paper type (OS X) ............................................................................................................. 40
Additional print tasks ........................................................................................................................ 41
Store print jobs on the product to print later or print privately ......................................................................... 42
Introduction ....................................................................................................................................... 42
Before you begin ............................................................................................................................... 42
Set up the printer for job storage ..................................................................................................... 42
Step one: Install the USB flash drive .............................................................................. 42
Step two: Update the print driver ................................................................................... 43
Create a stored job (Windows) .......................................................................................................... 43
Print a stored job ............................................................................................................................... 45
Delete a stored job ............................................................................................................................ 45
Mobile printing ..................................................................................................................................................... 46
Introduction ....................................................................................................................................... 46
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 46
HP ePrint via email ............................................................................................................................ 47
HP ePrint software ............................................................................................................................ 48
AirPrint ............................................................................................................................................... 48
Android embedded printing .............................................................................................................. 49
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5 Manage the printer ...................................................................................................................................... 51
Change the printer connection type (Windows) .................................................................................................. 52
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 53
Advanced configuration with HP Utility for OS X ................................................................................................ 56
Open HP Utility .................................................................................................................................. 56
HP Utility features ............................................................................................................................. 56
Configure IP network settings ............................................................................................................................. 59
Introduction ....................................................................................................................................... 59
Printer sharing disclaimer ................................................................................................................. 59
View or change network settings ..................................................................................................... 59
Rename the printer on a network ..................................................................................................... 59
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 60
Link speed and duplex settings ........................................................................................................ 60
Printer security features ..................................................................................................................................... 62
Introduction ....................................................................................................................................... 62
Assign or change the system password using the HP Embedded Web Server ................................ 62
Lock the formatter ............................................................................................................................ 62
Energy-conservation settings ............................................................................................................................. 63
Introduction ....................................................................................................................................... 63
Print with EconoMode ....................................................................................................................... 63
Set the Sleep/Auto Off After setting ................................................................................................. 63
Set the Shut Down After delay and configure the printer to use 1 watt or less of power .............. 63
Set the Delay Shut Down setting ...................................................................................................... 64
HP Web Jetadmin ................................................................................................................................................. 65
Update the firmware ........................................................................................................................................... 66
Method one: Update the firmware using the control panel ............................................................. 66
Method two: Update the firmware using the Firmware Update Utility ............................................ 66
6 Solve problems ........................................................................................................................................... 69

Customer support ................................................................................................................................................ 70
Restore the factory-set defaults ........................................................................................................................ 71
A Cartridge is low or Cartridge is very low message displays on the printer control panel ........................ 72
Change the Very Low settings ....................................................................................................... 72
Order supplies ................................................................................................................................... 72
Printer does not pick up paper or misfeeds ........................................................................................................ 73
Introduction ....................................................................................................................................... 73
The printer does not pick up paper ................................................................................................... 73
The printer picks up multiple sheets of paper .................................................................................. 75
Clear paper jams .................................................................................................................................................. 79
Introduction ....................................................................................................................................... 79
Experiencing frequent or recurring paper jams? .............................................................................. 79
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Jam locations .................................................................................................................................... 80
Clear paper jams in Tray 1 ................................................................................................................. 81
Clear paper jams in the fuser ............................................................................................................ 89
Clear paper jams in the output bin .................................................................................................... 93
Clear paper jams in the duplexer ...................................................................................................... 95
Improve print quality ........................................................................................................................................... 97
Introduction ....................................................................................................................................... 97
Print from a different software program ......................................................................................... 97
Check the paper-type setting for the print job ................................................................................. 97
Check the paper type setting (Windows) ....................................................................... 97
Check the paper type setting (OS X) ............................................................................... 97
Check the toner-cartridge status ...................................................................................................... 98
Clean the printer ................................................................................................................................ 99
Print a cleaning page ...................................................................................................... 99
Visually inspect the toner cartridge .................................................................................................. 99
Check paper and the printing environment ...................................................................................... 99
Step one: Use paper that meets HP specifications ........................................................ 99
Step two: Check the environment ................................................................................ 100
Step three: Set the individual tray alignment .............................................................. 100
Check the EconoMode settings ....................................................................................................... 101
Try a different print driver .............................................................................................................. 101
Solve wired network problems ......................................................................................................................... 103
Introduction ..................................................................................................................................... 103
Poor physical connection ................................................................................................................ 103
The computer is using the incorrect IP address for the printer ..................................................... 103
The computer is unable to communicate with the printer ............................................................ 103
The printer is using incorrect link and duplex settings for the network ....................................... 104
New software programs might be causing compatibility problems ............................................. 104
The computer or workstation might be set up incorrectly ............................................................ 104
The printer is disabled, or other network settings are incorrect ................................................... 104
Solve wireless network problems (wireless models only) ............................................................................... 105
Introduction ..................................................................................................................................... 105
Wireless connectivity checklist ....................................................................................................... 105
The printer does not print after the wireless configuration completes ........................................ 106
The printer does not print, and the computer has a third-party firewall installed ....................... 106
The wireless connection does not work after moving the wireless router or printer ................... 106
Cannot connect more computers to the wireless printer .............................................................. 106
The wireless printer loses communication when connected to a VPN .......................................... 107
The network does not appear in the wireless networks list .......................................................... 107
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The wireless network is not functioning ........................................................................................ 107
Perform a wireless network diagnostic test .................................................................................. 107
Reduce interference on a wireless network ................................................................................... 108
Index ........................................................................................................................................................... 109
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viii ENWW
1 Printer overview
Printer views
Printer specifications
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information
ENWW 1
Printer views
Printer front view
Printer back view
Control panel view
Printer front view
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1 2-line backlit control panel
2 Front-door-release button (access to the toner cartridge)
3 Power on/off button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
2 Chapter 1 Printer overview ENWW

Printer back view
7 1
6 2
3
1 USB port (for job storage and private printing)
NOTE: This port might be covered
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded
6 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded
7 Serial number and printer number label
8 Rear door (access for clearing jams)
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Control panel view
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1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving
print data, or when the printer is in sleep mode.
4 Left arrow button Use this button to navigate through the menus or to decrease a value that appears on
the display.
5 Back arrow button Use this button for the following actions:
Exit the control-panel menus.
Scroll back to a previous menu in a submenu list.
Scroll back to a previous menu item in a submenu list (without saving changes to
the menu item).
6 Wireless button (wireless Use this button to access the wireless menu.
models only)
7 Right arrow button Use this button to navigate through the menus or to increase a value that appears on
the display.

8 OK button Press the OK button for the following actions:
Open the control-panel menus.
Open a submenu displayed on the control-panel display.
Select a menu item.
Clear some errors.
Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).
9 Cancel button Press this button to cancel a print job or to exit the control panel menus.
ENWW Printer views 5

Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Technical specifications
Supported operating systems
Mobile printing solutions
Printer dimensions
Power consumption, electrical specifications, and acoustic emissions
Operating environmental range
Technical specifications
Model name M402dn
Product number C5F94A/G3V21A
Model name M402n M402dne M402dw M402d
Product number C5F93A C5J91A C5F95A C5F92A
Model name M403n M403dn M403dw M403d
Product number F6J41A F6J43A F6J44A F6J42A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (550-sheet capacity) Optional Optional Optional Optional
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN Not available

connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Print server for wireless Not available Not available Not available
network connectivity
HP near field communication Not available Not available Not available

(NFC) and Wi-Fi Direct for
printing from mobile devices
Control-panel display and 2-line backlit control panel

input
Print Prints 38 pages per minute

(ppm) on A4 and 40 ppm on
letter-size paper
Job storage and private Not available

printing

Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and OS X print drivers and to the in-
box software installation CD.
Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the
Windows operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
2. Select Support Options, under Download Options select Drivers, Software & Firmware, and then
select the printer bundle.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows XP SP2 or later, 32-bit The HP PCL.6 printer-specific print driver is The full software installation is not
installed for this operating system as part supported for this operating system.
of the basic software installation. The
basic installer installs the driver only. Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for

Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system.
Windows Vista, 32-bit The HP PCL.6 printer-specific print driver is The full software installation is not
basic installer installs the driver only.
Windows Server 2003 SP1 or later, 32-bit The HP PCL.6 printer-specific print driver is The full software installation is not
basic installer installs the driver only. Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for

Windows Server 2003 in July 2010. HP will
continue to provide best-effort support for
the discontinued Server 2003 operating
system.
Windows 7, 32-bit and 64-bit The HP PCL 6 printer-specific print driver is The HP PCL 6 driver is configured to use
installed for this operating system as part the automatic two-sided printing
of the full software installation. (duplexing) feature as the default when
installed in certain countries/regions.
Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specific print driver Windows 8 RT support is provided through
is installed for this operating system as Microsoft IN OS Version 4, 32- bit driver.
part of the full software installation.
The HP PCL-6 driver is configured to use
the automatic two-sided printing
(duplexing) feature as the default when
ENWW Printer specifications 7

Operating system Driver installed Notes
Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print driver Windows 8.1 RT support is provided
is installed for this operating system as through Microsoft IN OS Version 4, 32- bit
part of the full software installation. driver.
The HP PCL-6 driver is configured to use

the automatic two-sided printing
(duplexing) feature as the default when
Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver The HP PCL-6 driver is configured to use
is installed for this operating system as the automatic two-sided printing
part of the full software installation. (duplexing) feature as the default when
Windows Server 2008 SP2, 32-bit The HP PCL.6 printer-specific print driver is
installed for this operating system as part
of the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL 6 printer-specific print driver is The HP PCL 6 driver is configured to use
of the basic software installation. (duplexing) feature as the default when
Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specific print driver is The HP PCL 6 driver is configured to use
of the basic software installation. (duplexing) feature as the default when
OS X 10.8 Mountain Lion, OS X 10.9 The OS X print driver and print utility are For OS X, download the full installer from
Mavericks, and OS X 10.10 Yosemite available for download from hp.com and the support Web site for this printer.
may also be available via Apple Software
Update. The HP installer software for OS X 1. Go to www.hp.com/support/ljM402,
is not included in the in-box CD. www.hp.com/support/ljM403.
2. Select Support Options, and then

under Download Options select
Drivers, Software & Firmware.
3. Click the operating system version,

and then click the Download button.
The OS X driver is configured to use the

automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/

support/ljM403 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this printer, go to www.hp.com/go/upd and click the Specifications tab.
Mobile printing solutions

The printer supports the following software for mobile printing:
HP ePrint software

NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8
Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
HP ePrint app (Available for Android, iOS, and Blackberry)
ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)
HP All-in-One Remote app for iOS and Android devices
Google Cloud Print
AirPrint
Android Printing
Printer dimensions
Figure 1-1 Dimensions for the M402 and M403 models
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Printer fully closed Printer fully open
1. Height 216 mm (8.5 in) 241 mm (9.5 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 8.9 kg (19.6 lb)

Figure 1-2 Dimensions for the optional 550-sheet tray
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1 1
3 2 2
Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb)
Figure 1-3 Dimensions for the printer with the optional 550-sheet tray
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Printer and tray fully closed Printer and tray fully open
1. Height 345 mm (13.5 in) 372 mm (14.6 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 12.4 kg (27.3 lb)
Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range

Table 1-1 Operating environmental range
Environment Recommended Allowed
Temperature 17.5 to 25C (63.5 to 77F) 15 to 32.5C (59 to 90.5F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer.

Find the following support:
Learn and use
Solve problems
Join support forums

2 Paper trays
Load Tray 1
Load Tray 2
Load Tray 3
Load and print envelopes

Learn and use
Solve problems
Join support forums
ENWW 13
Load Tray 1
Introduction
The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper.
CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the handles on the left

and right side of the tray and pulling down.
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2. Slide out the tray extension.
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14 Chapter 2 Paper trays ENWW

3. For long paper, flip out the tray extension to
support the paper.
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4. Press down on the tab on the right paper guide,

and then spread the paper guides to the correct
size.
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5. Load the paper into the tray. Make sure that the
paper fits under the tabs and below the
maximum-height indicators.
The orientation of the paper in the tray varies
depending on the paper size. For additional
information, see Tray 1 paper orientation HEW
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on page 17
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6. Press down on the tab on the right paper guide,
and then adjust the paper guides so that they
lightly touch the paper stack but do not bend the
paper.
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7. At the computer, begin the printing process from

the software application. Make sure that the
driver is set to the correct paper type and size for
the paper being printed from the tray.

Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
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Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
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Load Tray 2
Introduction
The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of
paper only from Tray 1.
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1. Pull the tray out and lift up slightly to remove it

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completely from the printer.

NOTE: Do not open the tray while it is in use.
2. Adjust the paper-width guides by squeezing the 8.5

adjustment latch on the left guide and sliding the A4 / A5 B5
guides to the size of the paper being used.

3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guides to the
size of the paper being used. A4
11
B5
4. Load paper into the tray. For information about

how to orient the paper, see Tray 2 paper
orientation on page 20
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray
full indicators, as shown in the enlargement in
the illustration.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or
the paper might jam. 2
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5. Slide the tray completely into the printer.

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table.
Top edge at the front of the tray
123
123

Load Tray 3
Introduction
The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of
paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it

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completely from the printer.

NOTE: Do not open the tray while it is in use.
1
2. Adjust the paper-width guides by squeezing the 8.5

adjustment latch on the left guide and sliding the A4 / A5 B5
guides to the size of the paper being used.
ENWW Load Tray 3 21

3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guides to the A4
size of the paper being used. 11
B5
4. Load paper into the tray. For information about

how to orient the paper, see Tray 3 paper
orientation on page 23
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray
full indicators, as shown in the enlargement in
the illustration.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or 3
the paper might jam.
5. Slide the tray completely into the printer.

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Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in Tray 1 face up, with the short, postage end
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3 Supplies, accessories, and parts
Order supplies, accessories, and parts
Replace the toner cartridge
Learn and use
Solve problems
Join support forums
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories

Item Description Cartridge number Part number
Supplies
HP 26A Black Original LaserJet Toner Standard-capacity replacement black toner 26A CF226A
Cartridge cartridge
NOTE: M402 models only
HP 28A Black Original LaserJet Toner Standard-capacity replacement black toner 28A CF228A
Cartridge cartridge
HP 26X High Yield Black Original High-capacity replacement black toner 26X CF226X
LaserJet Toner Cartridge cartridge
HP 28X High Yield Black Original High-capacity replacement black toner 28X CF228X
LaserJet Toner Cartridge) cartridge
Accessories
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Not applicable RM2-5413-000CN
Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), printer number, or printer name.
26 Chapter 3 Supplies, accessories, and parts ENWW

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP printer warranty.
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the printer warranty period.
Self-replacement
Item Description options Part number
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN
ENWW Order supplies, accessories, and parts 27

Replace the toner cartridge
Introduction
Toner-cartridge information
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes
instructions to replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Capacity Description Cartridge number Part number
HP 26A Black Original LaserJet Standard-capacity replacement 26A CF226A

Toner Cartridge black toner cartridge
HP 28A Black Original LaserJet Standard-capacity replacement 28A CF228A

Toner Cartridge black toner cartridge
HP 26X High Yield Black High-capacity replacement 26X CF226X

Original LaserJet Toner black toner cartridge
Cartridge
HP 28X High Yield Black High-capacity replacement 28X CF228X

Original LaserJet Toner black toner cartridge
Cartridge)
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield.
For more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period
of time.
The following illustration shows the toner-cartridge components.

2
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge

1. Press the front-door-release button.
HEW
LETT
-PAC
KA RD
ENWW Replace the toner cartridge 29

2. Open the front door.
HEW
LETT-
PACK
HEW A RD
LETT-
PACK
ARD
3. Remove the used toner cartridge from the

printer.
HEW
LETT-
PACK
A RD
2
4. Remove the new toner cartridge package from
the box, and then pull the release tab on the
packaging.

5. Remove the toner cartridge from the opened
packaging shell. Place the used toner cartridge in
the shell for recycling.
6. Align the toner cartridge with the tracks inside

the printer, and install the toner cartridge until it
is firmly seated.
HEW
LETT-
PACK
A RD
2
7. Close the front door.
HEW
LETT-
PACK
HEW ARD
LETT-
PACK
ARD
ENWW Replace the toner cartridge 31

4 Print
Print tasks (Windows)
Print tasks (OS X)
Store print jobs on the product to print later or print privately
Mobile printing

Learn and use
Solve problems
Join support forums
ENWW 33
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
34 Chapter 4 Print ENWW

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both
sides manually.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
ENWW Print tasks (Windows) 35

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)

4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
Select the paper type (Windows)

3. Click or tap the Paper/Quality tab.

4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
9. Load the tray with the specified type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 37

Additional print tasks
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Instructions are available for performing specific print tasks, such as the following:
Create and use printing shortcuts or presets
Select the paper size, or use a custom paper size
Select the page orientation
Create a booklet
Scale a document to fit a specific paper size
Print the first or last pages of the document on different paper
Print watermarks on a document

Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (OS X)

NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
Manually print on both sides (OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
6. Go to the printer, and remove any blank paper that is in Tray 1.
ENWW Print tasks (OS X) 39

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)

3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
Select the paper type (OS X)

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
Media Type: Select the option for the type of paper for the print job.
Print Quality: Select the resolution level for the print job.
Edge-To-Edge Printing: Select this option to print close to the paper edges.
EconoMode: Select this option to conserve toner when printing drafts of documents.

Additional print tasks
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Instructions are available for performing specific print tasks, such as the following:
Create and use printing shortcuts or presets
Select the paper size, or use a custom paper size
Select the page orientation
Create a booklet
Scale a document to fit a specific paper size
Print the first or last pages of the document on different paper
Print watermarks on a document
ENWW Print tasks (OS X) 41

Store print jobs on the product to print later or print privately
Introduction
Before you begin
Set up the printer for job storage
Create a stored job (Windows)
Print a stored job
Delete a stored job
Introduction
This section provides procedures for creating and printing documents that are stored on the printer. These
jobs can be printed at a later time or printed privately.
Before you begin

The job storage feature has the following requirements:
A dedicated USB 2.0 flash drive with at least 16 GB free space must be installed in the rear host USB.
This USB flash drive holds the job storage jobs sent to the printer. Removing this USB flash drive from
the printer disables the job storage feature.
If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up the printer for job storage

Complete the following processes to enable the printer job storage feature.
Step one: Install the USB flash drive

1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.

2. Install the USB flash drive into the rear USB port.
The control panel displays a The USB drive will be formatted message.
3. Select OK to complete the procedure.
Step two: Update the print driver
Update the print driver in Windows
1. Click the Start button, and then click Devices and Printers.
2. Right-click on the name of the HP printer, and then select Printer properties.
3. In the Properties dialog, select the Device Settings tab.
4. Select Update Now, and then click OK. The print driver updates.
The updated print driver will include the Job Storage tab.
Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
ENWW Store print jobs on the product to print later or print privately 43
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies
for different software programs).
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
Mode Description PIN protected Job deletion
Proof and Hold Print the first page of a No Automatically after the job is
document to verify print printed or when job retention
quality, and then print the limit is reached.
rest of the document from
the printer control panel
Personal Job The job does not print until Yes (optional) Automatically after the job is
you request it at the printer printed or when job retention
control panel. limit is reached.

Mode Description PIN protected Job deletion
Quick Copy Print the requested number No Manually

of copies of a job and store a
copy of the job in the printer
memory so you can print it
again later.
Stored Job Store a job on the printer and Yes (optional) Manually
allow other users to print the
job at any time.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name:
Use Job Name + (1-99): Append a unique number to the end of the job name.
Replace Existing File: Overwrite the existing stored job with the new one.
Print a stored job

Use the following procedure to print a job that is stored in the printer memory.
1. On the printer control panel, press the OK button.
2. Scroll to and select Job Storage.
3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select Copies, enter the number of copies, and then press the OK
button.
6. Select Print to print the job.
Delete a stored job

When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same
user and job name. If the printer memory is full, the printer control panel displays a No more memory
message and existing stored jobs must be deleted before additional print jobs can be stored.
Use this procedure to delete a job that is stored in the printer memory.
2. Scroll to and select Job Storage.
3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select Delete, and then press the OK button to delete the job.
ENWW Store print jobs on the product to print later or print privately 45
Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/
go/LaserJetMobilePrinting.
Wi-Fi Direct and NFC Printing (wireless models only)
HP ePrint via email
HP ePrint software
AirPrint
Android embedded printing
Wi-Fi Direct and NFC Printing (wireless models only)

Wi-Fi Direct, and NFC (Near Field Communication) printing enable Wi-Fi capable (mobile) devices to make a
wireless network connection directly to the printer without using a wireless router.
Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a
network or the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using
device-to-device touch.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC.
Use Wi-Fi Direct to print wirelessly from the following devices:
Android mobile devices compatible with the Android embedded print solution
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printers control panel.
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled first from the printer control panel.
2. Open the following menus:
Network Setup
Wi-Fi Direct
On/Off
3. Select the On menu item. Selecting the Off item disables Wi-Fi Direct printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The
Wi-Fi Direct Name is available by pressing the OK button, and then opening the following menus:
Network Setup
Wi-Fi Direct
Wi-Fi Direct Name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show
IP Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this websites security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name field, enter the new name.
4. Click Apply.
HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email enabled device.
NOTE: The printer might require a firmware update to use this feature.
To use HP ePrint, the printer must meet these requirements:
The printer must be connected to a wired or wireless network and have Internet access.
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
ENWW Mobile printing 47

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
If the Web browser displays a There is a problem with this websites security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP product at HP
Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to
your HP Connected account. The target HP printer can be located in the office or at locations across the
globe.
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local printers on the network (LAN or WAN)
and that support UPD PostScript.
Windows and OS X both support IPP printing to LAN or WAN network-connected printers that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apples AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
Mail
Photos
Safari

iBooks
Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and
earlier do not support USB connections.
Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to
HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go
to www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 49

5 Manage the printer
Change the printer connection type (Windows)
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
Advanced configuration with HP Utility for OS X
Configure IP network settings
Printer security features
Energy-conservation settings
HP Web Jetadmin
Update the firmware
Learn and use
Solve problems
Join support forums
ENWW 51
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your
HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure
the printer to use a different wireless address, to connect to a wired or wireless network, or change from a
network connection to a USB connection. You can change the configuration without inserting the printer CD.
After you select the type of connection you wish to make, the program goes directly to the portion of the
printer setup procedure that needs to change.
52 Chapter 5 Manage the printer ENWW

Advanced configuration with HP Embedded Web Server (EWS)
and HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
View printer status information
Determine the remaining life for all supplies and order new ones
View and change tray configurations
View and change the printer control-panel menu configuration
View and print internal pages
Receive notification of printer and supplies events
View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click your HP printer group, and then click the HP Device Toolbox item.
Method two: Open the HP Embedded Web Server (EWS) from a Web browser
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show
IP Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this websites security certificate
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53
Tab or section Description
Home tab Device Status: Shows the printer status and shows the approximate percent life
remaining of HP supplies.
Provides printer, status, and
configuration information. Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
Device Configuration: Shows the information found on the printer configuration page.
Network Summary: Shows the information found on the printer network configuration
page.
Reports: Print the configuration and supplies status pages that the printer generates.
Job Storage Log: Shows a summary of all jobs stored in the printer memory.
Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color printers only)
Event Log: Shows a list of all printer events and errors.
System tab Device Information: Provides basic printer and company information.
Provides the ability to configure the Paper Setup: Change the default paper-handling settings for the printer.
printer from your computer.
Print Quality: Change the default print-quality settings for the printer.
Energy Settings: Change the default times for entering Sleep/Auto Off mode or
automatic shut down.
Job Storage Setup: Configure the job storage settings for the printer.
Print Density: Change the print density of contrasts, highlights, midtones, and shadows
Paper Types: Configure print modes that correspond to the paper types that the printer
accepts.
System Setup: Change the system defaults for the printer.
Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
Service: Perform the cleaning procedure on the printer.
Save and Restore: Save the current settings for the printer to a file on the computer. Use
this file to load the same settings onto another printer or to restore these settings to this
printer at a later time.
Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
Provides the ability to change
default print settings from your PCL5c: View and change the PCL5c settings.
computer.
PostScript: Turn off or on the Print PS Errors feature.

Tab or section Description
Fax tab Receive Options: Configure how the printer handles incoming faxes.
(Fax printers only) Phone Book: Add or delete entries in the fax phone book.
Junk Fax List: Set fax numbers to block from sending faxes to the printer.
Fax Activity Log: Review recent fax activity for the printer.
Scan tab Configure the Scan to Network Folder and Scan to E-mail features.
(MFP printers only) Network Folder Setup: Configure folders on the network to which the printer can save a
scanned file.
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
Outgoing E-mail Profiles: Set an email address that will appear as the from address
for all emails sent from the printer.
Default SMTP Configuration: Configure the SMTP Server information.
E-mail Address Book: Add or delete entries in the email address book.
Network Contacts Setup: Configure the printer to connect to a network address book.
E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
Networking tab Network administrators can use this tab to control network-related settings for the printer
when it is connected to an IP-based network. It also allows the network administrator to set
(Network-connected printers only) up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a
computer.
Provides the ability to change
network settings from your
computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 55
Advanced configuration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from your computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
2. Select the printer in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
Devices: Click this button to show or hide Mac products found by the HP Utility.
All Settings: Click this button to return to the HP Utility main view.
HP Support: Click this button to open a browser and go to the HP support Web site.
Supplies: Click this button to open the HP SureSupply Web site.
Registration: Click this button to open the HP registration Web site.
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the printer supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage Show information about color jobs that the printer has produced.
(Color printers only)

Item Description
File Upload Transfer files from the computer to the printer. You can upload the following types of
files:
HP LaserJet printer command language (.PRN)
Portable document format (.PDF)
Postscript (.PS)
Text (.TXT)
Power Management Configure the printer economy settings.
Update Firmware Transfer a firmware update file to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the printer.
Message Center Display error events that have occurred with the printer.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour
settings, and other settings.
(Network-connected printers only)
Supplies Management Configure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
NOTE: USB connections are not supported.
Proxy Server Settings Configure a proxy server for the printer.
Basic Fax Settings Set up the fields in the fax header and configure how the printer answers incoming calls.
(MFP fax models only)
Fax Forwarding Set up the printer to send the incoming faxes to a different number.
Fax Logs View the logs of all faxes.
Fax Speed Dials Add fax numbers to the speed dial list.
Junk Fax Blocking Store the fax numbers you want to block.
ENWW Advanced configuration with HP Utility for OS X 57

Item Description
Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
(MFP printers only)
Scan to Network Folder Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
(MFP printers only)

Configure IP network settings
Introduction
Printer sharing disclaimer
View or change network settings
Rename the printer on a network
Manually configure IPv4 TCP/IP parameters from the control panel
Link speed and duplex settings
Introduction
Use the following sections to configure the printer network settings.
Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
opens.
Choosing Continue to this website (not recommended) will not harm the computer while
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
ENWW Configure IP network settings 59

opens.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description field. You can
change this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
Network Setup
IPv4 Config Method
Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and
then touch the OK button to save the changes.
Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. To make changes, use the printer
control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only
when the printer is idle.

Network Setup
Link Speed
3. Select one of the following options:
Automatic: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T Full: 10 megabytes per second (Mbps), full-duplex operation
10T Half: 10 Mbps, half-duplex operation
100TX Full: 100 Mbps, full-duplex operation
100TX Half: 100 Mbps, half-duplex operation
1000T Full: 1000 Mbps, full-duplex operation
4. Press the OK button. The printer turns off and then on.
ENWW Configure IP network settings 61

Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
Assign or change the system password using the HP Embedded Web Server
Lock the formatter
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
opens.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password field.
4. Re-enter the password in the Confirm Password field.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.

Energy-conservation settings
Introduction
Print with EconoMode
Set the Sleep/Auto Off After setting
Set the Shut Down After delay and configure the printer to use 1 watt or less of power
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto Off After setting

Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After setting:
System Setup
Energy Settings
Sleep/Auto Off After
3. Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button.
Set the Shut Down After delay and configure the printer to use 1 watt or less of
power
Use the control panel menus to set the amount of time before the printer shuts down.
ENWW Energy-conservation settings 63

NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
System Setup
Energy Settings
Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting

Use the control panel menus to select whether or not the printer delays shutting down after the power
button is pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. On the printer control panel, touch the OK button.
System Setup
Energy Settings
Delay Shut Down
3. Select one of the delay options:
No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
When Ports Are Active: When this option is selected the printer will not shut down unless all ports
are inactive. An active network link or fax connection will prevent the printer from shutting down.

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 65

Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the following
methods to update the printer firmware.
Method one: Update the firmware using the control panel

Use these steps to load the firmware from the control panel (for network-connected printers only), and/or
set the printer to automatically load future firmware updates. For USB-connected printers, skip to method
two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.
2. On the printer control panel, press the OK button to open the Setup menu.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Select Check for Update to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the firmware when updates become available.
On the printer control panel, press the OK button to open the Setup menu.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage
Updates menu.
Set the Allow Updates option to YES, and then set the Automatic Check option to ON.
Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for printers connected to the computer via
a USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
field, press the ENTER button, and then select the printer from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.

4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
ENWW Update the firmware 67

6 Solve problems
Customer support
Restore the factory-set defaults
A Cartridge is low or Cartridge is very low message displays on the printer control panel
Printer does not pick up paper or misfeeds
Clear paper jams
Improve print quality
Solve wired network problems
Solve wireless network problems (wireless models only)
Learn and use
Solve problems
Join support forums
ENWW 69
Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the
box with the printer or at www.hp.com/support/.
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities www.hp.com/support/ljM402, www.hp.com/support/ljM403
and drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
70 Chapter 6 Solve problems ENWW

Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these
steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
2. Select Service.
3. Select the Restore Defaults option, and then press the OK button.
The printer automatically restarts.
ENWW Restore the factory-set defaults 71

A Cartridge is low or Cartridge is very low message displays
on the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HPs Premium Protection Warranty on that toner cartridge
has ended.
Change the Very Low settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
System Setup
Supply Settings
Black Cartridge or Color Cartridges
Very Low Setting
3. Select one of the following options:
Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option
on this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never."
This option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
The printer picks up multiple sheets of paper
The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 73

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays

5. Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing
the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side
of the stack of paper, and repeat this process. This process releases individual sheets without
introducing static electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for flexing the paper stack

1 2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the
cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process
releases individual sheets without introducing static electricity. Straighten the paper stack against a
table before returning it to the tray.
Figure 6-5 Technique for flexing the paper stack

1 2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of
the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the
tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.

Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams?
Jam locations
Clear paper jams in Tray 1
Clear paper jams in the fuser
Clear paper jams in the output bin
Clear paper jams in the duplexer
Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. On the printer control panel, press the OK button.
b. Open the following menus:
System Setup
Paper Setup
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
b. Open the following menus:
ENWW Clear paper jams 79

Service
Cleaning Page
c. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete.
Discard the page that prints.
5. Print a configuration page to test the printer.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Jam locations
Jams can occur in these locations:
1 2
6
5 HEWL
ETT-
PACK
ARD
4
1
3 3
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets
have been printed.

Use the following procedure to clear paper jams in Tray 1.
1. Slowly pull the jammed paper out of the printer.
HEW
LETT
-PAC
KARD

Use the following procedure to check for paper in all possible jam locations related to Tray 2.
ETT-
1. Remove the tray from the printer.

PACK
ARD
ETT-
2. Remove the paper from the tray, and discard any

PACK
ARD
damaged paper.
3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If
necessary, pinch the release and move the rear
paper guide to the correct position. It should click
A4
into place. 11
B5

stack is flat at all four corners and that the top of
the stack is below the maximum-height
indicators.
ETT-
5. Reinsert and close the tray.

PACK
ARD
HEW
LETT
-PAC
KA RD

HEW
LETT-
PACK
HEW ARD
LETT-
PACK
ARD
8. Remove the toner cartridge.
HEW
LETT-
PACK
A RD
2
9. Lift the jam-access cover.

10. Remove any jammed paper.
11. Install the toner cartridge.
HEW
LETT-
PACK
A RD
2
HEW
LETT-
PACK
HEW ARD
LETT-
PACK
ARD

Use the following procedure to check for paper in all possible jam locations related to Tray 3.
1. Remove the tray from the printer.

RD
2. Remove the paper from the tray, and discard any

RD
damaged paper.
3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If A4
necessary, pinch the release and move the rear 11
paper guide to the correct position. It should click B5
into place.

stack is flat at all four corners and that the top of
the stack is below the maximum-height
indicators.
5. Reinsert and close the tray.

RD
HEW
LETT
-PAC
KA RD

HEW
LETT-
PACK
HEW ARD
LETT-
PACK
ARD
HEW
LETT-
PACK
A RD
2

HEW
LETT-
PACK
A RD
2
HEW
LETT-
PACK
HEW ARD
LETT-
PACK
ARD
Clear paper jams in the fuser

Use the following procedure to check for paper in all possible jam locations in the fuser area.

HEW
LETT
-PAC
KARD
HEW
LETT-
PACK
HEW A RD
LETT-
PACK
A RD
HEW
LETT-
PACK
A RD


HEW
LETT-
PACK
A RD
2
HEW
LETT-
PACK
HEW A RD
LETT-
PACK
ARD

Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin.
1. If paper is visible in the output bin, grasp the

leading edge and remove it.
HEW
LETT
-PAC
KARD
2. Open the rear door.

3. Remove any jammed paper from the rear door
area.
4. Close the rear door.

Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
ETT-
1. Completely remove Tray 2 from the printer.

PACK
ARD
2. Push the green button to release the duplex pan.

4. Close the duplex pan.
ETT-
5. Reinsert Tray 2.
PACK
ARD

Improve print quality
Introduction
Print from a different software program
Check the paper-type setting for the print job
Check the toner-cartridge status
Clean the printer
Visually inspect the toner cartridge
Check paper and the printing environment
Check the EconoMode settings
Try a different print driver
If the printer is having print-quality problems, try the following solutions in the order presented to resolve
the issue.
Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears,
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)

3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
Check the paper type setting (OS X)

2. In the Printer menu, select the printer.
ENWW Improve print quality 97

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check the toner-cartridge status

Check the supplies status page for the following information:
Estimated percentage of cartridge life remaining
Approximate pages remaining
Part numbers for HP toner cartridges
Number of pages printed
Use the following procedure to print the supplies status page:
1. On the product control panel, press the OK button.
2. Scroll to the Reports menu, and then press the OK button.
3. Scroll to the Supplies Status option, and then press the OK button to print a report of the status of all
supply items.
4. Check the percent of life remaining for the toner cartridge and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HPs premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
5. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words HP on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not
HP products, HP cannot influence their design or control their quality. If you are using a refilled or
remanufactured toner cartridge and are not satisfied with the print quality, replace the toner cartridge
with a genuine HP toner cartridge.

Clean the printer
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
Service
Cleaning Page
3. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard
the page that prints.
Visually inspect the toner cartridge

Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment

Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
Always use a paper type and weight that this printer supports.
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
Use paper that has not been previously printed on.
Use paper that does not contain metallic material, such as glitter.
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
Do not place the printer in a confined space, such as a cabinet.
Place the printer on a sturdy, level surface.
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
System Setup
Print Quality
Adjust Alignment
3. Scroll to and select the tray to adjust, and then press the OK button.
4. Scroll to and select one of the following options:
X1 shift
X2 shift
Y shift
5. Use the arrow keys and the OK button to adjust the alignment.
6. Repeat the previous two steps as necessary to adjust the alignment settings.
7. Press the Back button to return to the Adjust Alignment menu.
8. Scroll to and select Print Test Page.
9. Scroll to and select the tray from which to print.
10. Follow the instructions on the pages that print.
11. Scroll to and select Print Test Page again to verify the results. Make further adjustments if necessary.

Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you
can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
Select the 600 dpi option.
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
Select the FastRes 1200 option.
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button
to print the job.
Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected
lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM402, www.hp.com/
support/ljM403.
HP PCL.6 driver Provided as the default driver on the printer CD. This driver is automatically
installed unless you select a different one.
HP PCL 6 driver
Recommended for all Windows environments
HP PCL-6 driver
Provides the overall best speed, print quality, and printer-feature support for most
users
Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
Provides support for printing from postscript emulation needs, or for postscript
flash font support

HP UPD PCL 5 Recommended for general office printing in Windows environments
Compatible with previous PCL versions and older HP LaserJet printers
The best choice for printing from third-party or custom software programs
The best choice when operating with mixed environments, which require the
printer to be set to PCL 5 (UNIX, Linux, mainframe)
Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
Preferred when printing to multiple printer models from a mobile Windows

computer
HP UPD PCL 6 Recommended for printing in all Windows environments
Provides the overall best speed, print quality, and printer feature support for most
users
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning,
print a configuration page from the printer control panel and locate the printer IP address that is listed on
this page.
Poor physical connection
The computer is using the incorrect IP address for the printer
The computer is unable to communicate with the printer
The printer is using incorrect link and duplex settings for the network
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection

1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer

1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 103

For Windows, click Start, click Run, type cmd, and then press Enter.
For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly

1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.

Solve wireless network problems (wireless models only)
Introduction
Wireless connectivity checklist
The printer does not print after the wireless configuration completes
The printer does not print, and the computer has a third-party firewall installed
The wireless connection does not work after moving the wireless router or printer
Cannot connect more computers to the wireless printer
The wireless printer loses communication when connected to a VPN
The network does not appear in the wireless networks list
The wireless network is not functioning
Perform a wireless network diagnostic test
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a
configuration page from the printer control panel
Wireless connectivity checklist

Verify that the network cable is not connected.
Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
Verify that the printer is within the range of the wireless network. For most networks, the printer must
be within 30 m (100 ft) of the wireless access point (wireless router).
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the printer. Make sure poles, walls, or support columns containing metal or concrete
do not separate the printer and wireless access point.
ENWW Solve wireless network problems (wireless models only) 105

Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
Verify that the print driver is installed on the computer.
Verify that you have selected the correct printer port.
Verify that the computer and printer connect to the same wireless network.
For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer

1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list

Make sure the wireless router is turned on and has power.
The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning

1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
For Windows, click Start, click Run, type cmd, and then press Enter.
For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Perform a wireless network diagnostic test

From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
Self Diagnostics
Run Wireless Test
3. Press the OK button to start the test. The printer prints a test page that shows test results.
ENWW Solve wireless network problems (wireless models only) 107

Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
Position the wireless router in a central location in line of sight with the wireless printers on the
network.

Index
A duplex printing (double-sided) HP ePrint software 48

accessories settings (Windows) 35 HP EWS, using 53
ordering 26 Windows 36 HP Utility 56
part numbers 26 duplexer HP Utility for Mac
acoustic specifications 11 clearing jams 95 Bonjour 56
AirPrint 48 locating 3 features 56
Android devices duplexing HP Utility, Mac 56
printing from 49 manually (Mac) 39 HP Web Jetadmin 65
manually (Windows) 36
B I
bin, output E interface ports
locating 2 EconoMode setting 63, 101 locating 3
browser requirements economy settings 63 Internet Explorer, versions supported
HP embedded Web Server 53 electrical specifications 11 HP Embedded Web Server 53
Embedded Web Server
C changing password 62 J
cartridge opening 62 jams
replacing 28 Embedded Web Server (EWS) causes of 79
checklist features 53 duplexer 95
wireless connectivity 105 enabling fuser 89
cleaning stored jobs 42 locating 80
paper path 99 envelopes, loading 24 output bin 93
control panel Explorer, versions supported Tray 1 81
locating 2 HP Embedded Web Server 53 Tray 2 82
customer support Tray 3 86
online 70 F Jetadmin, HP Web 65
factory-set defaults, restoring 71 jobs, stored
D fuser creating (Windows) 43
defaults, restoring 71 clearing jams 89 deleting 45
deleting enabling 42
stored jobs 45 H printing 45
dimensions, printer 9 HP Customer Care 70
double-sided printing HP Device Toolbox, using 53 L
Mac 39 HP Embedded Web Server labels
Windows 36 changing password 62 printing (Windows) 36
drivers, supported 7 opening 62 loading
duplex printing HP Embedded Web Server (EWS) paper in Tray 1 14
Mac 39 features 53 paper in Tray 2 18
HP ePrint 47 paper in Tray 3 21
ENWW Index 109

lock operating systems, supported 7 manually, Windows 36
formatter 62 ordering Windows 36
supplies and accessories 26 printing
M OS (operating system) stored jobs 45
Macintosh supported 6 printing on both sides
HP Utility 56 output bin settings (Windows) 35
maintenance kits clearing jams 93 private printing 42
part numbers 26 locating 2
manual duplex R
Mac 39 P rear door
Windows 36 pages per minute 6 locating 3
memory pages per sheet replacement parts
included 6 selecting (Mac) 40 part numbers 26
memory chip (toner) selecting (Windows) 36 replacing
locating 28 paper toner cartridge 28
mobile printing jams 79 restoring factory-set defaults 71
Android devices 49 loading in Tray 1 14
mobile printing solutions 6 loading Tray 2 18 S
mobile printing, software loading Tray 3 21 settings
supported 8 selecting 99 factory-set defaults, restoring
multiple pages per sheet paper jams 71
printing (Mac) 40 locating 80 shut down after delay
printing (Windows) 36 Tray 1 81 setting 63
Tray 2 82 sleep delay
N Tray 3 86 disabling 63
Near Field Communication printing paper pickup problems enabling 63
46 solving 73, 75 software
Netscape Navigator, versions paper type HP Utility 56
supported selecting (Windows) 36 special paper
HP embedded Web Server 53 paper types printing (Windows) 36
network selecting (Mac) 40 specifications
password, changing 62 paper, ordering 26 electrical and acoustic 11
password, setting 62 part numbers staple cartridges
network duplex settings, changing accessories 26 part numbers 26
60 replacement parts 26 status
network installation 52 staple cartridges 26 HP Utility, Mac 56
network link speed settings, supplies 26 store print jobs 42
changing 60 toner cartridge 26 stored jobs
network port toner cartridges 26 creating (Windows) 43
locating 3 power deleting 45
networks consumption 11 enabling 42
HP Web Jetadmin 65 power connection printing 45
installing the printer 52 locating 3 storing jobs
supported 6 power switch, locating 2 with Windows 43
NFC printing 46 power-down delay supplies
setting 64 low threshold settings 72
O print drivers, supported 7 ordering 26
on/off button, locating 2 print on both sides part numbers 26
online support 70 Mac 39 replacing toner cartridge 28
operating systems (OS)
supported 6
110 Index ENWW

status, viewing with HP Utility for U
Mac 56 USB port
using when low 72 locating 3
supplies status
checking 98 W
supplies status page walk-up USB port
printing 98 locating 2
support Web browser requirements
online 70 HP Embedded Web Server 53
system requirements Web sites
HP Embedded Web Server 53 customer support 70
HP Web Jetadmin, downloading
T 65
technical support weight, printer 9
online 70 Wi-Fi Direct Printing 46
toner wireless network
amount remaining 98 troubleshooting 105
toner cartridge wireless network interference 108
components 28
low threshold settings 72
part numbers 26
replacing 28
using when low 72
toner cartridges
part numbers 26
transparencies
printing (Windows) 36
Tray 1
jams 81
loading 14
loading envelopes 24
Tray 2
jams 82
loading 18
Tray 3
jams 86
loading 21
trays
capacity 6
included 6
locating 2
troubleshooting
jams 79
network problems 103
paper feed problems 73
wired network 103
wireless network 105
two-sided printing
settings (Windows) 35
ENWW Index 111

112 Index ENWW

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LaserJet Pro M402, M403

Copyright 2016 HP Development Company, Adobe, Adobe Photoshop, Acrobat, and

1 Printer overview ........................................................................................................................................... 1

2 Paper trays ................................................................................................................................................. 13

3 Supplies, accessories, and parts ................................................................................................................... 25

6 Solve problems ........................................................................................................................................... 69

Index ........................................................................................................................................................... 109

Printer hardware setup and software installation

For more information:

Install and configure

Learn and use

Download software and firmware updates

Join support forums

Find warranty and regulatory information

Printer back view

Control panel view

Printer front view

1 2-line backlit control panel

2 Front-door-release button (access to the toner cartridge)

3 Power on/off button

7 Output bin extension

2 Chapter 1 Printer overview ENWW

1 USB port (for job storage and private printing)

NOTE: This port might be covered

2 USB interface port

3 Ethernet port (network models only)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded

6 Dust cover for Tray 2

NOTE: Dust cover flips up when legal-size or A4-size paper is loaded

7 Serial number and printer number label

8 Rear door (access for clearing jams)

ENWW Printer views 3

Exit the control-panel menus.

Scroll back to a previous menu in a submenu list.

4 Chapter 1 Printer overview ENWW

Open the control-panel menus.

Open a submenu displayed on the control-panel display.

Select a menu item.

Clear some errors.

ENWW Printer views 5

Supported operating systems

Mobile printing solutions

Power consumption, electrical specifications, and acoustic emissions

Operating environmental range

Product number C5F94A/G3V21A

Model name M402n M402dne M402dw M402d

Product number C5F93A C5J91A C5F95A C5F92A

Model name M403n M403dn M403dw M403d

Product number F6J41A F6J43A F6J44A F6J42A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Tray 3 (550-sheet capacity) Optional Optional Optional Optional

Automatic duplex printing Not available

Connectivity 10/100/1000 Ethernet LAN Not available

Hi-Speed USB 2.0

HP near field communication Not available Not available Not available

Control-panel display and 2-line backlit control panel

Print Prints 38 pages per minute

Job storage and private Not available

6 Chapter 1 Printer overview ENWW