UNJUK KETERAMPILAN

ENGLISH FOR BUSINESS

Nama : Wie Liana

Umur : 47 th

Domisili : Jl. Moch Toha RT.004/ 003 No. 28 Tangerang

No. HP : 081311814300

Email : wieliana599@gmail.com

1. Email

To : Mr. Barrie Hopkins

From : Wie Liana

Subject : Business Trip to The United State of America

Dear Mr. Barrie,

I would like to inform you that I have managed your business trip to The United State of America. The
following details the business trip are:

Flight schedule to United State of America on September 15th , 2023 at 08.00 am.

Hotel accomodation at Four Season Hotel for 3 days { from September 15th , 2023 to September 18th ,
2023}

The Meeting venue is in Four Season Ball Room 1 Foyer { from September 16th , 2023 to September 17th ,
2023 at 09.00 am - 17.00 pm}.

The Meeting will be attended by all branch office managers. Please confirm your attendance before
September 10th , 2023.

That's all the information I can convey. If there is any further question please dont hesitate to contact
me.

Thank you for your attention.

Best regards
Wie Liana

HR Manager

2. Laporan Pelatihan Tambahan untuk Sales

Why do sales require additional training? Around 90% of sales training does not have a lasting impact
after 120 days. This shows that providing training to the sales team is not enough. There are several
factors that make it important to provide ongoing training for the sales team are:

1. The industry continues to change

To adapt to a market that is not static, continuous training will ensure that the skills and
knowledge of the sales team are always up to date

2. Technological change

Continuous training will ensure that the sales team's capabilities are always updated with the
latest technological developments.

Sales training can increase the win rate (winning transactions) by up to 29%. This shows that sales
training plays a major role in empowering your sales team for long-term success.

The following are the benefits of the importance of ongoing training programs for the sales team are:

1. Identify weaknesses and skill gaps

2. Increase sales team productivity

3. Increase employee engagement

Three Continuous Training Methods:

1. Curriculum learning
a comprehensive set of learning objectives, content, and materials to evaluate participant
achievement of the training objectives. This method can be used as a first step to mastering the
basic training material

2. Reinforcement learning
a method used to keep training running in a dynamic work environment. This method aims to
increase the retention of knowledge acquired by employees during training

3. Just-in-time learning

a method that gives employees the right information when they need it.

When the company gets bigger and develops and the sales team also grows too big, sales training which
is carried out in an integrated manner at the head office is no longer an effective way in terms of
absorbing knowledge or costs to bring all the sales force to one location at the same time. At a time like
this, it might be time to send a sales consultant directly to the branches for training as this will greatly
save on transportation costs and reduce the company's operational disruptions. A good consultant will
bring a lot of new values in terms of experience, knowledge, skills and expertise as well as valuable
information that can be adapted to the company's business conditions. This can also help the sales team
to achieve high performance more quickly.

3. Phone Conversation

Secretary : Hello, PT. ABC Advertising, How may I help you?

Mrs. Ambar : Hello, this is Mrs. Ambar. Could I talk to Mr, Manager?

Secretary : Oh, I’m sorry. My manager is still meeting with the clients outside the office

Mrs. Ambar : What time he will be back?

Secretary : I’m not sure. Would you like to leave a message?

Mrs. Ambar : Yes, thank you.

Secretary : Alright, please. I got a pen and paper already.

Mrs. Ambar : I would like to arrange a meeting with mr. Manager to discuss about the design
advertising on Monday, September 18th, 2023 at 09.00 in Hilton Hotel Ball Room.

Secretary : Alright, Ma’am. I will send your message to him

Mrs. Ambar : Thank you.

Secretary : You're welcome

4. Meeting tentang Marketing Strategy produk Baru HP Samsung

Moderator : Ladies and gentlemen, thank you for coming today. Welcome to our weekly meeting.
Here with us, Mr. Lee {our chairman}, Ms. Liana {our marketing manager}, Mr. Ken {our sales manager}
and staff of marketing division. Now, let us listen to Mr. Lee remarks to open our meeting today. To Mr.
Lee, time is yours.

Mr. Lee : Thank you moderator. Well, Our weekly meeting today becomes extra ordinary because
we are going to discuss about our new products planning. Our marketing manager will give a brief
presentation. To Ms. Liana, time is yours.

Ms. Liana : Thank you for the opportunity, sir. As most of you know, our company will planning
new products. The Samsung Galaxy A51 and Samsung Galaxy A71 are new types of cell phone. We have
been working on this product for several years. The marketing strategy we will use are:

a. Market Research
Samsung applies a market research strategy in the innovation process for each of its products.
 The Samsung Galaxy A51 and Samsung Galaxy A71 are specifically aimed at gamers. There are 3
features that are often mentioned by Samsung when marketing the Samsung Galaxy A51 and
Samsung Galaxy A71, namely HD+ screen quality, long battery life, and anti-lag when playing
games.

Samsung Galaxy A51 specs:

Body: Glass front (Gorilla Glass 3), polycarbonate back and frame.
Screen: 6.5-inch Super AMOLED, 20:9, FHD+ (1080x2400px), 405ppi.
Rear camera: Primary: 48MP, 1/2" sensor size, 0.8µm pixel size, 26mm equiv. focal length, f/2.0
aperture. Ultra wide angle: 12MP, 1.12µm, 13mm, f/2.2. Macro: 5MP, 25mm, f/2.4. Depth
sensor: 5MP, 1/5", 1.12µm, f/2.2. LED flash; 2160p@30fps video recording.
Front camera: 32MP, 1/2.8", 0.8µm, 26mm, f/2.2. 1080p@30fps video recording.
Chipset: Exynos 9611: octa-core CPU (4x2.3 GHz Cortex-A73 & 4x1.7 GHz Cortex-A53), Mali-G72
MP3 GPU.
Memory: 4/64GB, 4/128GB, or 6/128GB versions, UFS 2.0; dedicated microSD slot for up to 1TB
expansion.
OS: Android 10; Samsung One UI 2.0.
Battery: 4,000mAh, 15W charging.
Connectivity: Dual SIM (4G), Bluetooth 5.0, Wi-Fi a/b/g/n/ac, USB-C; 3.5mm audio jack.
Misc: Under-display fingerprint reader, single bottom-firing loudspeaker.

Samsung Galaxy A71 specs

Body: Glass front (Gorilla Glass 3), polycarbonate back and frame.
Screen: 6.7-inch Super AMOLED, 20:9, FHD+ (1080x2400px), 393ppi.
Rear camera: Primary: 64MP, 1/1.7" sensor size, 0.8µm pixel size, 26mm equiv. focal length, f/1.8
aperture. Ultra-wide angle: 12MP, 1.12µm, 13mm, f/2.2. Macro: 5MP, 25mm, f/2.4. Depth
sensor: 5MP, 1/5", 1.12µm, f/2.2. LED flash; 2160p@30fps video recording.
Front camera: 32MP, 1/2.8", 0.8µm, 26mm, f/2.0. 1080p@30fps video recording.
Chipset: Snapdragon 730: octa-core CPU (2x2.2 GHz Kryo 470 Gold & 6x1.8 GHz Kryo 470 Silver),
Adreno 618 GPU.
Memory: 6/128GB or 8/128GB versions, UFS 2.1; dedicated microSD slot for up to 1TB
expansion.
OS: Android 10; Samsung One UI 2.0.
Battery: 4,500mAh, 25W charging.
Connectivity: Dual SIM (4G), Bluetooth 5.0, Wi-Fi a/b/g/n/ac, USB-C; 3.5mm audio jack.
Misc: Under-display fingerprint reader, single bottom-firing loudspeaker.

b. Collaboration with local distributors

In Indonesia, Samsung collaborates with one of the local distributors, namely PT. Erafone Artha
Retailindo.
Local distributors who have collaborated with Samsung will also indirectly participate in
promoting Samsung products, moreover Erafone is one of the largest electronics distributors in
Indonesia which has a fairly wide market reach.
The three features mentioned by Samsung are indeed features that every gamer needs, this
proves that Samsung has conducted market research and tried to meet consumer needs through
these two products.
 c. Advertisements in various media
Not only is Samsung aggressively advertising on television, but Samsung is also aggressively
promoting it on social media and several other digital platforms.

d. Brand Image Power

It cannot be denied that Samsung's brand image makes it a little easier for Samsung to promote.
Samsung has gained public trust in its products, especially those who have experience using
Samsung products before.

Mr. Ken : I think that those ideas of marketing strategy are good. How about the others? Anyone
has different opinion?

Staff 1 : I agree with it.

Staff 2 : I’m afraid I can’t agree with you. I think giving brochures is also an effective way. How

about making banner or advertisement board near traffic light? I think it can save more fund and energy
for our publisher

Mr. Ken : Staff 2, that’s a great idea.

Ms. Liana : I think so. That will be perfect if we combine it.

Mr. Lee : Well, we are already in one voice, so that it is clear for the marketing strategy. Now, I
give the time back to moderator.

Moderator : Ladies and gentlemen, it is the end of our weekly meeting today. Thank you for your
participation and see you in the next weekly meeting.

5. Presentasi Sederhana Penjualan Produk

Good morning everyone and welcome to my presentation. First of all, let me thank you all for coming
here today. Let me start by saying a few words about my own background. I am the sales representative
of Huiqili company. Our company was built in 1992 and since then, we have over 100 million loyal
customers from all over the world.
This morning I will be presenting about our new product, HIQILI Tea Tree Essential Oil .

Our company’s newest product, HIQILI Tea Tree Essential Oil , is an essential oils product with the tea
tree oil we make is steam distilled from the fragrant leaves of wild Australian trees and tested for purity
and composition by GC/MS, MSDS, COA, IFRA, etc . This product has many advantages:

Skin Care：Add 1-2 drops of tea tree oil to skin care products, or dilute 50% with base oil and apply to
skin.

Hair Care：Add 1-2 drops of tea tree oil to shampoo and conditioner and use on hair,While the hair is
still wet, apply 10 drops of tea tree oil to the scalp and massage gently on the scalp for better results.

Foot Care：Add 5 drops of tea tree oil to hot water, soak your feet for 10 minutes, dry your feet, then
apply tea tree oil to the affected area.
Finally, may I remind you of some of the main points we’ve considered that In Australia, for the last 100
years, tea tree oil has even been used as a multi-purpose antiseptic and anti-inflammatory oil.
Amazingly, one of the biggest benefits of tea tree oil for facial skin is to relieve or treat acne. Many
thanks for your attention.

If you have any questions, I am happy to answer them.