t14s Gen3 x13 Gen3 HMM en

T14s Gen 3 and X13 Gen 3
Hardware Maintenance Manual

Second Edition (August 2023)
© Copyright Lenovo 2022, 2023.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.
Contents
About this manual . . . . . . . . . . . . iii Power management . . . . . . . . . . . . . 34

Sleep mode . . . . . . . . . . . . . . 34
Chapter 1. Safety information . . . . . . 1 Hibernation mode . . . . . . . . . . . . 35
General safety . . . . . . . . . . . . . . . . 1 Symptom-to-FRU index . . . . . . . . . . . 35
Electrical safety . . . . . . . . . . . . . . . . 1 Numeric error codes . . . . . . . . . . . 36
Safety inspection guide . . . . . . . . . . . . . 3 Error messages . . . . . . . . . . . . . 37
Handling devices that are sensitive to electrostatic Beep errors. . . . . . . . . . . . . . . 37
discharge . . . . . . . . . . . . . . . . . . 3
No-beep symptoms . . . . . . . . . . . 39
Grounding requirements . . . . . . . . . . . . 4
LCD-related symptoms . . . . . . . . . . 39
Safety notices (multilingual translations) . . . . . . 4
Intermittent problems . . . . . . . . . . . 40
Chapter 2. Important service Undetermined problems . . . . . . . . . 40
information . . . . . . . . . . . . . . . 21
Chapter 5. Special keys . . . . . . . . 41
Strategy for replacing FRUs . . . . . . . . . . 21
Strategy for replacing a solid-state drive . . . 21 Chapter 6. Locations . . . . . . . . . 43
Important notice for replacing a system Locating computer controls, connectors, and
board . . . . . . . . . . . . . . . . . 22 indicators . . . . . . . . . . . . . . . . . 43
How to use error message . . . . . . . . . 22 Front . . . . . . . . . . . . . . . . . 43
Strategy for replacing FRUs for CTO, special-bid, Left and right . . . . . . . . . . . . . . 44
and standard models. . . . . . . . . . . . . 22
Rear . . . . . . . . . . . . . . . . . 46
Product definition . . . . . . . . . . . . 22
Bottom . . . . . . . . . . . . . . . . 46
FRU identification . . . . . . . . . . . . 23
Locating FRUs and CRUs . . . . . . . . . . . 46
Chapter 3. General checkout . . . . . 25 Major FRUs and CRUs . . . . . . . . . . 48
What to do first . . . . . . . . . . . . . . . 25 LCD FRUs and CRUs . . . . . . . . . . . 52
Checkout guide . . . . . . . . . . . . . . . 26 Miscellaneous parts . . . . . . . . . . . 57
Diagnosing problems . . . . . . . . . . . 26 Connector and cable guide . . . . . . . . 57
Quick test programs . . . . . . . . . . . 27 Looking up FRU information . . . . . . . . . . 59
UEFI diagnostic program . . . . . . . . . 27
Chapter 7. FRU replacement
Bootable diagnostic programs . . . . . . . 27
notices . . . . . . . . . . . . . . . . . 61
Power system checkout . . . . . . . . . . . 28
Service tool kit . . . . . . . . . . . . . . . 61
Checking the ac power adapter . . . . . . . 29
Screw notices . . . . . . . . . . . . . . . 61
Checking the built-in battery and operational
charging . . . . . . . . . . . . . . . . 29 Retaining serial numbers . . . . . . . . . . . 62
Checking the coin-cell battery . . . . . . . 29 Restoring the serial number of the system
unit . . . . . . . . . . . . . . . . . . 62
Chapter 4. Related service Retaining the UUID. . . . . . . . . . . . 63
information . . . . . . . . . . . . . . . 31 Reading or writing the ECA information . . . . 63
Reset or restore Windows . . . . . . . . . . . 31
Chapter 8. Removing or replacing a
Passwords. . . . . . . . . . . . . . . . . 31
FRU. . . . . . . . . . . . . . . . . . . 65
Power-on password . . . . . . . . . . . 31
General guidelines. . . . . . . . . . . . . . 65
NVMe passwords . . . . . . . . . . . . 31
Before servicing the computer . . . . . . . . . 65
Supervisor password . . . . . . . . . . . 32
Disabling the built-in battery . . . . . . . . 65
System management password. . . . . . . 32
Removing the nano-SIM-card and nano-SIM-
How to remove the power-on password . . . 33 card tray . . . . . . . . . . . . . . . . 66
How to remove the NVMe password . . . . . 33 1010 Keyboard (for ThinkPad X13 Gen 3 only) . . . 66
How to remove the system management 1020 Base cover assembly . . . . . . . . . . 68
password . . . . . . . . . . . . . . . 33
© Copyright Lenovo 2022, 2023 i

1030 M.2 solid-state drive, bracket, and thermal 1180 LCD unit . . . . . . . . . . . . . . . 88
pad . . . . . . . . . . . . . . . . . . . 70 1190 Keyboard assembly (for ThinkPad T14s Gen
1040 Wireless WAN card and Wireless WAN card 3) or Keyboard bezel assembly (for ThinkPad X13
bracket(for selected models) . . . . . . . . . . 72 Gen 3) . . . . . . . . . . . . . . . . . . 90
1050 Built-in battery . . . . . . . . . . . . . 73 2010 LCD bezel sheet and LCD bezel . . . . . . 90
1060 I/O bracket . . . . . . . . . . . . . . 75 2020 Camera shutter . . . . . . . . . . . . . 91
1070 Thermal fan assembly . . . . . . . . . . 75 2030 LCD hinges . . . . . . . . . . . . . . 92
1080 USB-card cable and USB card. . . . . . . 76 2040 LCD panel and elastic adhesive tapes . . . . 92
1090 Speaker assembly . . . . . . . . . . . 78 2050 LCD cable . . . . . . . . . . . . . . . 97
1100 Coin-cell battery . . . . . . . . . . . . 78 2060 Human presence detection module and
1110 Smart card reader-trackpad-nfc cable (for cable (for selected Intel models) . . . . . . . . 98
selected models) . . . . . . . . . . . . . . 79 2070 Camera-and-microphone module and cable
1120 Trackpad . . . . . . . . . . . . . . . 79 (for selected models) . . . . . . . . . . . . . 99
1130 NFC card . . . . . . . . . . . . . . . 80 2080 Wireless LAN/WAN antenna assembly (for
selected models) . . . . . . . . . . . . . . 102
1140 Smart card reader . . . . . . . . . . . 81
2090 LCD cover assembly. . . . . . . . . . . 106
1150 Power card and power button with or without
fingerprint reader . . . . . . . . . . . . . . 82
Appendix A. Notices . . . . . . . . . . 107
1160 Wireless WAN antennas (for selected
models) . . . . . . . . . . . . . . . . . . 83
Appendix B. Abbreviation table . . . . 109
1170 System board . . . . . . . . . . . . . 85
ii T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

About this manual
This manual contains service and reference information for the following ThinkPad® products:
ThinkPad T14s Gen 3 Machine types (MT): 21BR, 21BS, 21CQ, and 21CR
ThinkPad X13 Gen 3 Machine types (MT): 21BN, 21BQ, 21CM, and 21CN
Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Important:
• This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use
this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
• Depending on the model, some hardware configuration and software programs might not be available on
the computer. Some statements in this manual might not be applicable to the computer.
• Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety
information” on page 1 and Chapter 2 “Important service information” on page 21.
• ThinkPad T14s Gen 3 and ThinkPad X13 Gen 3 might be shipped with different microprocessors, namely
Intel® and Advanced Micro Devices (AMD). Hereby Intel models and AMD models are used to distinguish
computer models with different microprocessors.
© Copyright Lenovo 2022, 2023 iii

iv T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual
Chapter 1. Safety information
This chapter presents following safety information that you need to be familiar with before you service a
ThinkPad notebook computer.
• “General safety” on page 1
• “Electrical safety” on page 1
• “Safety inspection guide” on page 3
• “Handling devices that are sensitive to electrostatic discharge” on page 3
• “Grounding requirements” on page 4
• “Safety notices (multilingual translations)” on page 4
General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Ensure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you
think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, ensure that other service technicians and the customer's personnel are not
in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the
machine.
• Keep your tool case away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves
are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8
centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing, because metal
objects are good electrical conductors.
• Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might be hazardous to your eyes.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that
is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
• Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan
louvers or cover them with labels or stickers.
Electrical safety
Observe the following rules when working on electrical equipment.
© Copyright Lenovo 2022, 2023 1

Important:
• Use only approved tools and test equipment. Some hand tools have handles covered with a soft material
that does not insulate you when working with live electrical currents.
• Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to
decrease electrostatic discharges (ESD). Do not use this type of mat to protect yourself from electrical
shock.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer
to power off the wall box that supplies power to the machine, and to lock the wall box in the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you. That person must be there
to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.
CAUTION:
An electrical shock can occur only when there is a complete circuit. By observing the above rule,
you may prevent a current from passing through your body.
– When using testers, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages. Instructions for these
precautions are in the safety sections of maintenance information. Use extreme care when measuring high
voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
• Do not service the following parts with the power on:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
– Units similar to those listed above
This practice ensures correct grounding of the units.
• If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
2 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each
machine was designed and built, required safety items were installed to protect users and service
technicians from injury. This guide addresses only those items. You should use good judgment to identify
potential safety hazards due to attachment of non-ThinkPad features or options not covered by this
inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.
Consider these conditions and the safety hazards they present:

• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal
electrical shock)
• Explosive hazards, such as a damaged CRT face or a bulging capacitor
• Mechanical hazards, such as loose or missing hardware
To determine whether there are any potentially unsafe conditions, use the following checklist at the
beginning of every service task. Begin the checks with the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Turn off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the authorized type specified for your computer. Go to: https://
support.lenovo.com/partslookup.
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-
ThinkPad alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered
with.
Handling devices that are sensitive to electrostatic discharge

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to
electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the
person handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
Chapter 1. Safety information 3

2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.
When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when
you are wearing a wrist strap.
• Use a grounded work mat to provide a static-free work surface. The mat is especially useful when
handling ESD-sensitive devices.
• Select a grounding system, such as those listed below, to provide protection that meets the specific
service requirement.
Note: The use of a grounding system to guard against ESD damage is desirable but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
– When working on a double-insulated or battery-operated system, use an ESD common ground or
reference point. You can use coax or connector-outside shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.
Safety notices (multilingual translations)

The safety notices in this section are provided in the following languages:
• English
• Arabic
• Brazilian Portuguese
• French
• German
• Hebrew
• Japanese
• Korean
• Spanish
• Traditional Chinese
DANGER

DANGER
DANGER
DANGER
DANGER
DANGER
DANGER

DANGER

PERIGO

PERIGO
PERIGO
PERIGO
PERIGO

PERIGO
PERIGO
PERIGO
DANGER
DANGER

DANGER
DANGER
DANGER
DANGER
DANGER

DANGER
VORSICHT
VORSICHT
VORSICHT
VORSICHT

VORSICHT
VORSICHT
VORSICHT
VORSICHT

Chapter 2. Important service information
This chapter introduces following important service information that applies to all machine types supported
by this manual:
• “Strategy for replacing FRUs” on page 21
– “Strategy for replacing a solid-state drive” on page 21
– “Important notice for replacing a system board” on page 22
– “How to use error message” on page 22
• “Strategy for replacing FRUs for CTO, special-bid, and standard models” on page 22
– “Product definition” on page 22
– “FRU identification” on page 23
Important:
• Advise customers to contact the Lenovo Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for
Lenovo Support are available at:
https://pcsupport.lenovo.com/supportphonelist
• System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo
authorized service technicians are available in the following support site:
https://www.lenovoservicetraining.com/ion/
Strategy for replacing FRUs

Before replacing parts:
Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.
To download software fixes, drivers, and UEFI BIOS, go to https://support.lenovo.com and follow the
instructions on the screen.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
Strategy for replacing a solid-state drive

Always try to run a low-level format operation before replacing a solid-state drive. This will cause all
customer data on the drive to be lost. Ensure that the customer has a current backup of the data before you
perform this task.

Attention: The drive startup sequence in the computer you are servicing might have been changed. Be
extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect
drive, data or programs can be overwritten.
Important notice for replacing a system board

Some components mounted on a system board are very sensitive. Improper handling of a system board can
cause damage to those components, and may cause a system malfunction.
After replacing the system board, use the Maintenance Utility to bind the model type, serial number, and
Brand ID of the computer with the new system board. Refer to https://support.lenovo.com/us/en/solutions/
HT506954 for instructions on how to do that. As an alternative, you also can use the Golden Key U1 tool for
that purpose. Refer to https://support.lenovo.com/us/en/solutions/ht507251 for instructions.
Attention: When handling a system board:

• Do not drop a system board or apply any excessive force to it.
• Avoid rough handling of any kind.
• Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array)
chipset.
How to use error message

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed,
begin the diagnosis with the first error code. Whatever causes the first error code might also cause false error
codes. If no error code is displayed, see whether the error symptom is listed in the section of “Symptom-to-
FRU index” on page 35.
Strategy for replacing FRUs for CTO, special-bid, and standard models
This topic provides information about the model types and FRU identification.
Product definition
This topic introduces different model types and how to identify each type.
Dynamic Configure To Order (CTO) model

This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this
configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and
eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
The model is “CTO1” and the default country code is “WW” (example: 20AACTO1WW).
Special-bid model
This model is a unique configuration that has been negotiated between Lenovo and the customer. A unique
MTM consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided
to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not
designate a specific country or region. The custom model fact sheet for the MTM indicates which country the
special bid MTM is set up for. Special-bid offering is not generally announced.
Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country
code. The country code assigned is alphabetic and represents a designated country or region (example:
20AA0009UK).

FRU identification
To identify FRUs for a product, do the following:
1. Go to https://support.lenovo.com/partslookup.
2. Type the Machine Type in the corresponding field to get a general FRU list. Or type the Serial Number for
more detailed FRU information.
Chapter 2. Important service information 23

Chapter 3. General checkout
This chapter presents following information:
• “What to do first” on page 25
• “Checkout guide” on page 26
– “Diagnosing problems” on page 26
– “Quick test programs” on page 27
– “UEFI diagnostic program” on page 27
– “Bootable diagnostic programs” on page 27
• “Power system checkout” on page 28
Some descriptions in this chapter might not apply to your particular computer.
Before you go to the checkout guide, be sure to read the following important notes.
Important notes:
• Only certified trained personnel should service the computer.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• When you replace FRUs, it is recommended to use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or formatting. Drives in the computer
that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs might be
overwritten.
• Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the model of
the machine and the FRU part number are correct.
• A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety
of reasons that have nothing to do with a hardware defect, such as cosmic radiation, ESD, or software errors.
Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and
run the test again. If the error does not recur, do not replace the FRU.
• Be careful not to replace a nondefective FRU.
What to do first
When you return a FRU, you must include the following information in the parts exchange form or parts return
form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note: During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:

The following are not covered under warranty:
• LCD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC Card or the installation of an incompatible card
• Diskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the
insertion of a diskette with multiple labels
• Damaged or bent diskette eject button
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect ac power adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:

• Missing parts might be a symptom of unauthorized service or modification.
• Check for obvious damage to a solid-state drive. If the spindle of a solid-state drive becomes noisy, the
solid-state drive might have been dropped or subject to excessive force.
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computer.
Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
Diagnosing problems
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program.
Lenovo Vantage is preinstalled on your computer. It supports the hardware scan function. It combines
diagnostic tests, system information collection, security status, and support information, along with hints and
tips for optimal system performance.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print
the log files created by the program. You need the log files when you speak to a Lenovo technical support
representative.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
https://support.lenovo.com
For additional information, see the help system of the program.

Quick test programs
Run quick test programs to troubleshoot and resolve computer problems, especially when the computer
does not have Lenovo Vantage installed.
To download and install a quick test program, go to https://www.lenovo.com/diags, and follow the instructions
on the Web site.
To run a test using quick test program, do the following:

1. Go to the C:\SWTOOLS\ldiag directory.
2. Double-click the lsc_lite.exe file.
3. When the User Account Control window opens, click Yes.
4. Select the device class to be tested.
5. Select the devices to be tested.
6. Select the test to be performed.
7. Follow the instructions on the screen to start the test. When a problem is detected, information
messages are displayed. Refer to the messages to troubleshoot the problem.
UEFI diagnostic program

A UEFI diagnostic program is preinstalled on the computer. This program enables you to view system
information and test some hardware devices in your computer, such as memory, storage devices, the LCD,
and system board buses.
To run the UEFI diagnostic program, do the following:

1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 28,
and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 35
for error code descriptions and troubleshooting hints.
2. When the logo screen is displayed, repeatedly press and release the F10 key. The main screen of the
UEFI diagnostic program is displayed.
3. Follow the instructions on the screen to use the program.
The following table displays the main items of the UEFI diagnostic program. Depending on the model, the
items might differ slightly.
Table 1. Items on the main screen of the UEFI diagnostic program
Tests Tools
• Memory quick test • System information
• Memory extended test • Generate configuration file
• Memory bit fade test (180 min) • Execute from configuration file
• Quick storage device test • Recover bad sectors tool
• LCD test
• PCI-e test
• Motherboard buses test
• Exit application
Bootable diagnostic programs

If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a
bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables
you to view system information and test some hardware devices in your computer, such as memory, storage
Chapter 3. General checkout 27

devices, the LCD, and system board buses. To use the bootable diagnostic program, you can create a
bootable diagnostic medium using a USB device or disc.
To create a bootable diagnostic medium, do the following:

1. Go to https://www.lenovo.com/diags.
2. Click Lenovo Bootable Diagnostics.
3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or disc.
To use the diagnostic medium you have created, do one of the following:
• If you have created the bootable diagnostic medium on a USB device, do the following:
1. Attach the USB device to the computer.
2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
28, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 35 for error code descriptions and troubleshooting hints.
3. When the logo screen is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.
4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program launches.
5. Follow the instructions on the screen to use the diagnostic program.
• If you have created the bootable diagnostic medium using a disc, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
28, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 35 for error code descriptions and troubleshooting hints.
2. Insert the disc into the optical drive.
3. Restart the computer.
4. When the logo screen is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.
5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program
launches.
6. Follow the instructions on the screen to use the diagnostic program.
Power system checkout

To verify if a battery or an ac power adapter is functional, do the following:
1. Turn off the computer.
2. Connect the ac power adapter.
3. Turn on the computer. If the computer can be turned on, it means that either the battery or the ac power
adapter is functional.
4. Insert a straightened paper clip into the emergency-reset hole to reset the computer. If the computer is
still powered on, it means that the ac power adapter is functional.
6. Disconnect the ac power adapter and turn on the computer. If the computer can be turned on, it means
that the battery is functional.
If you suspect a power problem, see one of the following power supply checkouts:
• “Checking the ac power adapter” on page 29
• “Checking the built-in battery and operational charging” on page 29
• “Checking the coin-cell battery” on page 29

Checking the ac power adapter
You are here because the computer fails only when the ac power adapter is used.
• If the power problem occurs only when the docking station or the port replicator is used, replace the
docking station or the port replicator.
• If the system status indicator does not blink three times when an ac power source is connected, check the
power cord of the ac power adapter for correct continuity and installation.
• If the computer does not charge during operation, go to “Checking the built-in battery and operational
charging” on page 29.
Note: Noise from the ac power adapter does not always indicate a defect.
Checking the USB-C type ac power adapter

To check the USB-C type ac power adapter, do the following:
1. Connect the computer to a power outlet and turn on the computer.
2. Start Lenovo Vantage program, and then click Hardware Settings ➙ Power. The ac power adapter
information is displayed.
Ensure that you use the USB-C type ac power adapter that is shipped with the computer to provide enough
power to the computer. Otherwise, a message will be displayed, prompting you that the computer will not be
charged or will be charged slowly.
Checking the built-in battery and operational charging

This computer supports only batteries specially designed for this specific system and manufactured by
Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed
for other systems. If an unauthorized battery or a battery designed for another systems is installed, the
system will not charge.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The
battery-status icon displays the percentage of battery power remaining and how long you can use your
computer before you must charge the battery.
To check whether the battery charges properly during operation, do the following:
1. Discharge the battery until the remained battery power is less than 50%.
2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows
notification area indicates that the battery is not charging, remove the battery and let it return to room
temperature.
3. Reinstall the battery. If the battery is still not charging, replace the battery.
4. Check the battery status icon again. If the same error still exists, replace the system board.
Checking the coin-cell battery

Do the following:
1. Power off the computer, and unplug the ac power adapter from it.
2. Turn the computer upside down.
3. Remove the built-in battery (see “Disabling the built-in battery” on page 65).
4. Remove the coin-cell battery (see “1100 Coin-cell battery” on page 78).
5. Measure the voltage of the battery. See the following figure.
Chapter 3. General checkout 29

Wire Voltage (V dc)
Red +2.5 to +3.2

Black Ground
• If the voltage is correct, replace the system board.

• If the voltage is not correct, replace the coin-cell battery.
• If the coin-cell battery discharges quickly after replacement, replace the system board.

Chapter 4. Related service information
This chapter presents following information:
• “Reset or restore Windows” on page 31
• “Passwords” on page 31
• “Power management” on page 34
• “Symptom-to-FRU index” on page 35
Service Web site:

When the latest maintenance diskette and the system program service diskette become available, they will
be posted on:
https://support.lenovo.com
Reset or restore Windows

To reset or restore Windows, refer to the information below：
• Use Lenovo recovery options.
1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery.
2. Follow the on-screen instructions.
• Use Window recovery options.
1. Go to https://pcsupport.lenovo.com.
2. Detect your computer or manually select your computer model.
3. Click Diagnostics ➙ Operating system Diagnostics and then follow the on-screen instructions.
Passwords
As many as four passwords might be needed for a ThinkPad notebook computer: the power-on password,
the NVMe password, the supervisor password, and the system management password.
If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the
computer is turned on. The computer does not start until the password is entered.
Note: If only a supervisor password is set, the password prompt will not be displayed when the operating
system is started.
Power-on password
A power-on password protects the system from being turned on by an unauthorized person. The password
must be entered before the operating system can be started. For instructions on how to remove the power-
on password, see “How to remove the power-on password” on page 33.
NVMe passwords
The NVMe password prevents unauthorized access to the data on the storage drive. When an NVMe
password is set, you are prompted to type a correct password each time you try to access the storage drive.
• Single Password
When a Single NVMe password is set, the user must enter the user NVMe password to access files and
applications on the storage drive.
• Dual Password (User + Admin)

The admin NVMe password is set and used by a system administrator. It enables the administrator to
access any storage drive in a system or any computer connected in the same network. The administrator
can also assign a user NVMe password for each computer in the network. The user of the computer can
change the user NVMe password as desired, but only the administrator can remove the user NVMe
password.
When prompted to enter an NVMe password, press F1 to switch between the admin NVMe password and
user NVMe password.
Notes: The NVMe password is not available in the following situations:

• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software
program are installed in the computer, and the TCG Opal management software program is activated.
• For Intel models, when an eDrive storage drive is installed in the computer preinstalled with the Windows
10 operating system.
Supervisor password
The supervisor password protects the system information stored in UEFI BIOS. It provides the following
security features:
• If only a supervisor password is set, a password prompt is displayed when you try to enter the UEFI BIOS
menu. Unauthorized users cannot change most of the system configuration options in the UEFI BIOS
menu without the password.
• The system administrator can use the supervisor password to access a computer even if the user of that
computer has set a power-on password. The supervisor password overrides the power-on password.
• The system administrator can set the same supervisor password on many ThinkPad notebook computers
to make administration easier.
Attention: If the supervisor password has been forgotten and cannot be made available to the service
technician, there is no service procedure to reset the password. The system board must be replaced for a
scheduled fee.
System management password

The system management password can also protect the system information stored in UEFI BIOS like a
supervisor password, but it has lower authority by default. The system management password can be set
through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo
client-management interface.
You can enable the system management password to have the same authority as the supervisor password
to control security related features. To customize the authority of the system management password through
the UEFI BIOS menu:
1. Enter the UEFI BIOS menu.
Note: When you are prompted, enter the correct supervisor password if a supervisor password has
been set, or enter the correct system management password if no supervisor password has been set.
Otherwise, you cannot change the configurations in the following steps.
2. Select Security ➙ Password ➙ System Management Password Access Control.
3. Follow the on-screen instructions.
If you have set both the supervisor password and the system management password, the supervisor
password overrides the system management password. If you have set both the system management

password and the power-on password, the system management password overrides the power-on
password.
How to remove the power-on password

To remove the power-on password, do one of the following:
If no supervisor password has been set, do the following to remove the power-on password:
2. Remove the battery. For instructions on how to remove the battery, see “1050 Built-in battery” on page
73.
3. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see “1100 Coin-
cell battery” on page 78.
4. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt will not
be displayed. The power-on password has been removed.
5. Reinstall the coin-cell battery and the battery.
If a supervisor password has been set and is known to the service technician, do the following to remove the
power-on password:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the UEFI BIOS menu.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter New
Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit.
How to remove the NVMe password

If you forget your NVMe password (Single password) or both user and admin NVMe passwords (Dual
password), Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a
Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and
service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase
a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the
relevant replacement procedure, see “Major FRUs and CRUs” on page 48.
How to remove the system management password

To remove a system management password, do the following:
If no supervisor password has been set, do the following to remove the system management password:
1. Turn off the computer and disconnect ac power.
2. Disable the built-in battery. See “Disabling the built-in battery” on page 65.
3. Remove the base cover assembly. See “1020 Base cover assembly” on page 68.
4. Remove the built-in battery. See “1050 Built-in battery” on page 73.
5. Remove the coin-cell battery. See “1100 Coin-cell battery” on page 78.
6. Reinstall the coin-cell battery.
Chapter 4. Related service information 33

7. Reinstall the built-in battery.
8. Reinstall the base cover assembly.
9. Reconnect ac power.
10. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does
not appear. The system management password has been removed.
If a supervisor password has been set and is known to the service technician, do the following to remove the
system management password:
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select System Management Password.
7. Type the current supervisor password in the Enter Current Password field. Then leave the Enter New
Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program. The system management password
has been removed.
Power management
To reduce power consumption, the computer has two power management modes: sleep and hibernation.
Sleep mode
When the computer enters sleep mode, the following events occur:
• The LCD is powered off.
• The solid-state drive is powered off.
• The microprocessor stops.
To put your computer into sleep mode, open the Start menu, click Power, and then click Sleep.
In certain circumstances, the computer goes into sleep mode automatically:

• After a period of inactivity specified in power plan settings
• When the battery power is low
To cause the computer to return from sleep mode and resume operation, do one of the following:
• Press any key.
• Open the LCD cover.
• Turn on the power button.
Also, in either of the following events, the computer automatically returns from sleep mode and resumes
operation:
• The ring indicator (RI) is signaled by a serial device or a PC Card device.
• The time set on the resume timer elapses.
Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few
seconds before taking any action to reenter operation mode.

Hibernation mode
In hibernation mode, the following occurs:
• The system status, RAM, VRAM, and setup data are stored on the solid-state drive.
• The system is powered off.
Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it
before resuming normal operation. If you do disconnect it and then try to resume normal operation, you will
get an error message, and you will have to restart the system.
If you have defined one of the following actions as the event that causes the system to go into hibernation
mode, perform that action.
• Closing the lid.
• Pressing the power button.
Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power
plan settings.
When the power is turned on, the computer returns from hibernation mode and resumes operation. The
hibernation file in the boot record on the solid-state drive is read, and system status is restored from the
solid-state drive.
Symptom-to-FRU index
This section contains following information:
• “Numeric error codes” on page 36
• “Error messages” on page 37
• “Beep errors” on page 37
• “No-beep symptoms” on page 39
• “LCD-related symptoms” on page 39
• “Intermittent problems” on page 40
• “Undetermined problems” on page 40
The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most
likely cause is listed first, in boldface type.
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.
This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced
next.
A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be
any number.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not
described there, go to “Intermittent problems” on page 40.
Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual
for that device.

Numeric error codes
Table 2. Numeric error codes
Symptom or error FRU or action, in sequence
0177 Replace the system board.

Bad SVP data, stop POST task—The checksum of the
supervisor password in the EEPROM is not correct.
0183 1. Run the ThinkPad Setup program. The settings

Bad CRC of Security Settings in EFI Variable. Enter the will be corrected automatically. Then save the
ThinkPad Setup program. – The checksum of the Security current settings by pressing F10.
settings in the EFI Variable is not correct. 2. Replace the system board.

EEAIA data access error - The access to EEPROM is
failed.
Invalid RFID Serialization Information Area.
Invalid RFID configuration information area - The
EEPROM checksum is not correct.
0190 1. Charge the battery.
Critical low-battery error 2. Replace the battery.
0191 1. Run the ThinkPad Setup program, and then save

System Security - Invalid Remote Change requested. current setting by pressing F10.
2. Replace the system board.
0199 1. Run the ThinkPad Setup program. The retry count

System Security - Security password retry count will be reset. Then save the current settings by
exceeded. pressing F10.
0270 Have the computer serviced.

Real Time Clock Error.
0271 1. Run ThinkPad Setup to reset the time and date.
Check Date and Time settings. 2. Replace the coin-cell battery and run the ThinkPad
Setup program to reset the time and date.
1802 1. Remove the network card.

Unauthorized network card is plugged in - Turn off and 2. Replace the system board.
remove the network card.
1820 Remove all but the reader that you set up for the
More than one external fingerprint reader is attached. authentication.
Power off and remove all but the reader that you set up
within your main operating system.
2100 1. Reseat the M.2 solid-state drive.

Detection error on Main HDD (SSD0) or Detection error on 2. Replace the M.2 solid-state drive.
Main HDD (HDD0) 3. Replace the system board.
2110 1. Reseat the M.2 solid-state drive.

Read error on Main HDD (SSD0) or Read error on Main 2. Replace the M.2 solid-state drive.
HDD (HDD0) 3. Replace the system board.

Machine Type and Serial Number are invalid.

Machine UUID is invalid

Table 2. Numeric error codes (continued)

Product Name is invalid.
System configuration is invalid.

System configuration data is invalid.
Error messages
Table 3. Error messages
Thermal sensing error. Replace the system board.
The battery installed is not supported by this system and Replace the battery.
will not charge.
Please replace the battery with the correct Lenovo battery
for this system.
Press the ESC key to continue.
This system does not support batteries that are not Replace the battery.
genuine Lenovo-made or authorized. The system will
continue to boot, but may not charge unauthorized
batteries. Press the ESC key to continue.
Attention: Lenovo has no responsibility for the

performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out
of their use.
Beep errors
Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black
screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep
technology, do the following:
1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code.
2. Download the proper diagnostic app and install it on your smartphone.

3. Run the diagnostic app and place the smartphone near the computer.
4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error
and shows possible solutions on the smartphone.
The following section describes some beep errors and the corresponding solutions.

Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support
Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.
Error codes Solutions

0001: Reset error (platform reset not de-asserted) 1. Remove the ac power adapter and the removable
battery if your computer has one. Then, reset the
computer by doing one of the following:
• For models with the emergency-reset hole,
insert a straightened paper clip into the
emergency-reset hole. Wait for one minute.
Then, reconnect all power resources and restart
the computer.
• For models without the emergency-reset hole,
press and hold the power button for about
seven seconds. Then, reconnect to all power
resources and restart the computer.
2. If step 1 does not work, replace the system board
(service provider only).
0002: Internal bus error Replace the system board (service provider only).
0281: General embedded controller error Replace the system board (service provider only).
0282: Memory module error 1. Reinstall or replace the memory module.

0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card,
and so on) (service provider only).
0284: TCG-compliant functionality-related error (might be Replace the system board (service provider only).
the BIOS code validation failure)
0285: TCG-compliant functionality-related error (might be Replace the system board (service provider only).
the TPM initialization failure)
0286: Integrated graphics error Replace the system board (service provider only).
0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card
0288: Computer display error 1. Reconnect the display cable on both the system
board side and the computer display side (service
provider only) and check the LCD panel.
2. If step 1 does not work, connect an external
display to your computer and check the status
(customer or service provider).
• If the external display works, replace the LCD
panel (service provider only).
• If the external display does not work, replace
the system board (service provider only).

No-beep symptoms
Table 4. No-beep symptoms
No beep, power-on indicator on, LCD blank, and no 1. Run LCD Self Test.
POST. 2. Ensure that every connector is connected tightly and
correctly.
3. Reseat memory module.
No beep, power-on indicator on, and LCD blank during 1. Run LCD Self Test.
POST. 2. Reseat memory module.
No beep, power indicator on, LCD blank, and LED BIOS is performing memory retraining. Do not press the
indicators on Esc, F1 and F4 blink sequentially during power button to interrupt this process. Wait a few minutes
POST. until the logo screen is displayed.
The power-on password prompt appears. A power-on password or a supervisor password is set.
Type the password and press Enter.
The NVMe password prompt appears. An NVMe password is set. Type the password and press
Enter.
LCD-related symptoms
Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The
presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT
LCD technology, but excessive pixel problems can cause viewing concerns.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty.
However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and
it should be replaced.
Notes:
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot
guarantee that any replacement LCD will have zero pixel defects.
• One pixel consists of R, G, B sub-pixels.
LCD Self Test
When you turn on the computer and the LCD goes black, run LCD Self Test to help you determine whether
the LCD functions normally.
To run LCD Self Test:

1. Ensure that the computer is connected to ac power. Then, press the power button for about seven
seconds to turn off the computer.
2. Press Fn, left Ctrl, and the power button at the same time. If the computer displays five solid colors in
sequence across the entire screen, it indicates that the LCD functions normally.
3. The test lasts for about 20 seconds and then exits automatically. You also can press the power button to
exit the test.

Table 5. LCD-related symptoms
No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test.
POST. 2. Replace the system board.
• LCD backlight not working. 1. Reseat the LCD connectors.

• LCD too dark. 2. Replace the LCD assembly.
• LCD brightness cannot be adjusted. 3. Replace the system board.
• LCD contrast cannot be adjusted.
• LCD screen unreadable. 1. See important note for “LCD-related symptoms”.

• Characters missing pixels. 2. Reseat all LCD connectors.
• Screen abnormal. 3. Replace the LCD assembly.
• Wrong color displayed. 4. Replace the system board.
Horizontal or vertical lines displayed on LCD. Replace the LCD assembly.
Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware
defect, such as cosmic radiation, ESD, or software errors. FRU replacement should be considered only when
a problem recurs.
When analyzing an intermittent problem, do the following:

1. Run the diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more
errors exist.
Undetermined problems
If the diagnostic tests did not identify the device that has failed, if wrong devices are installed, or if the
system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that
have no defects).
Verify that all attached devices are supported by the computer.
Verify that the power supply being used at the time of the failure is operating correctly. See “Power system
checkout” on page 28.
2. Visually check each FRU for damage. Replace any damaged FRU.
3. Remove or disconnect all of the following devices:
a. Non-ThinkPad devices
b. Devices attached to the dock
c. Printer, mouse, and other external devices
d. Battery
e. Solid-state drive
f. External diskette drive or optical drive
g. Memory module
h. PC cards
5. Determine whether the problem has been solved.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU):
a. System board
b. LCD assembly

Chapter 5. Special keys
Invoke the special function printed as an icon on each key or standard function of
F1–F12 function keys.
FnLock indicator on: standard function

+
FnLock indicator off: special function
Enable / disable speakers
Decrease volume
Increase volume
Enable / disable microphones
Darken display
Brighten display
Manage external displays
Enable / disable the Airplane mode
Open notification center
Answer incoming calls on MicroSoft Teams®.
Decline incoming calls on MicroSoft Teams.
Customize the function of this key on the Vantage app
Open Snipping Tool

+
Toggle keyboard backlight

+
Break operation
+
Pause operation
+
Scroll contents
+

Send system request
+
Enter sleep mode
+ To wake up the computer, press Fn or the power button.
Go to beginning
+
Go to end
+

Chapter 6. Locations
Locating computer controls, connectors, and indicators
Front
Microphone* Infrared (IR) camera* / Camera*
Webcam privacy shutter* Touch screen*
Power button with or without fingerprint TrackPoint® pointing stick

reader*

Near field communication (NFC) mark* Trackpad
TrackPoint buttons Speaker
* for selected models
Left and right

Intel models
USB-C® (Thunderbolt™ 4) power

USB-C (Thunderbolt 4) connector
connector
HDMI™ connector Always on USB 3.2 connector Gen 1
Audio connector Smart-card slot*
USB 3.2 connector Gen 1 Security-lock slot

AMD models
USB-C (USB 4) power connector USB-C (USB 3.2 Gen 2) connector
HDMI connector Always on USB 3.2 connector Gen 1
Audio connector Smart-card slot*
USB 3.2 connector Gen 1 Security-lock slot
Chapter 6. Locations 45
Rear
Nano-SIM-card tray*
Bottom
Emergency-reset hole
Locating FRUs and CRUs

This topic introduces the following service parts:
• “Major FRUs and CRUs” on page 48
• “LCD FRUs and CRUs” on page 52
• “Miscellaneous parts” on page 57
• “Connector and cable guide” on page 57

Notes:
• Each FRU is available for all types or models, unless otherwise specified.
• CRU statement for customers:
You can resolve some problems with your product with a replacement part you can install yourself, called a
“Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to
the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo at any time
upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic
version of this manual can be found at https://support.lenovo.com. Click Documentation and then follow the on-
screen instructions to find the manual for your product. You might be required to return the defective CRU. When
return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the
replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective
CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty
documentation for full details.
• ThinkPad computers contain the following types of CRUs and FRUs:
– Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained
service technicians at an additional cost.
– Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
Trained service technicians can also provide service to install or replace the parts under the type of warranty
designated for the customer’s machine.
– FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose
to replace the FRUs by themselves, the product warranty might be affected.
Major FRUs and CRUs
ThinkPad T14s Gen 3

Table 6. Major FRUs and CRUs
No. FRU description Self-service Optional-service

CRU CRU
1 LCD unit No No
Note: LCD unit is a single FRU for models with OLED panel.
2 Keyboard bezel assembly No No
3 M.2 2280 solid-state drive bracket* Yes No

4 M.2 2280 solid-state drive* Yes No
5 Thermal pad for M.2 2280 solid-state drive* No No
6 Trackpad-and-smart-card-reader-NFC cable* No No
7 Wireless WAN card* No Yes

8 Thermal pad for Wireless WAN card* No No
9 Wireless WAN card bracket* No No
10 System board No No
11 USB board No No
12 USB board cable No No
13 NFC module* No No
14 Coin-cell battery No No
15 Dummy smart card reader* No No
16 Smart card reader* No No

17 Base cover assembly Yes No
18 Speaker assembly No No
19 Built-in battery No No
20 Power button with or without fingerprint reader No No
21 Power board No No
22 Nano-SIM-card tray* Yes No
23 I/O bracket No No
24 Wireless WAN antennas* No No
25 Thermal fan assembly No No
26 Trackpad tape No No
27 Trackpad No No
a Lenovo factory recovery USB key* No No
b Miscellaneous parts kits (see “Miscellaneous parts” on page 57) No No

c Power cord Yes No
d ac power adapter Yes No
ThinkPad X13 Gen 3

Table 7. Major FRUs and CRUs

CRU CRU
1 LCD unit No No
2 Internal keyboard No Yes
3 Keyboard bezel assembly No No

4 M.2 2280 solid-state drive bracket* Yes No
5 M.2 2280 solid-state drive* Yes No
6 Thermal pad for M.2 2280 solid-state drive* No No
7 Trackpad-and-smart-card-reader-NFC cable* No No
8 Wireless WAN card* No Yes

9 Thermal pad for Wireless WAN card* No Yes
10 Wireless WAN card bracket* No Yes
11 System board No No
12 USB board No No
13 USB board cable No No
14 NFC module* No No
15 Coin-cell battery No No
16 Dummy smart card reader* No No
17 Smart card reader* No No

18 Base cover assembly Yes No
19 Speaker assembly No No
20 Built-in battery No No
21 Power button with or without fingerprint reader No No
22 Power board No No
23 Nano-SIM-card tray* Yes No
24 I/O bracket No No
25 Wireless WAN antennas* No No
26 Thermal fan assembly No No
27 Trackpad tape No No
28 Trackpad No No
a Lenovo factory recovery USB key* No No
b Miscellaneous parts kits (see “Miscellaneous parts” on page 57) No No

c Power cord Yes No
d ac power adapter Yes No
Notes:
• Depending on the computer model, your computer might look different from the illustration above.
• The Lenovo factory recovery USB key a is used to restore the Microsoft Windows operating system. It
might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/
lenovorecovery, though additional shipping and handling fees might apply.
LCD FRUs and CRUs
ThinkPad T14s Gen 3

Note: LCD unit is a single FRU for models with OLED panel.

Table 8. LCD FRUs and CRUs
CRU CRU
1 LCD bezel sheet No No
2 LCD bezel No No
3 Camera shutter No No
4 LCD panel No No
5 Human presence detection module and cable* No No

6 Mic rubbers No No
7 Camera and microphone module* No No
8 Dummy camera rubber No No
9 Dummy camera board* No No
10 Camera-and-microphone-module cable* No No
11 Elastic adhesive tapes No No
12 LCD cover assembly No No
13 LCD hinges No No
14 LCD cable No No
15 Wireless LAN/WAN antenna assembly* No No

ThinkPad X13 Gen 3
Table 9. LCD FRUs and CRUs
CRU CRU
1 LCD bezel sheet No No
2 LCD bezel No No
3 Camera shutter No No
4 LCD panel No No
5 Human presence detection module and cable* No No

6 Mic rubbers No No
7 Camera and microphone module* No No
8 Dummy camera rubber No No
9 Dummy camera board* No No
10 Camera-and-microphone-module cable* No No
11 Elastic adhesive tapes No No
12 LCD cover assembly No No
13 LCD hinges No No
14 LCD cable No No
15 Wireless LAN/WAN antenna assembly* No No
Note: Depending on the computer model, your computer might look different from the illustration above.

Miscellaneous parts
Table 10. Miscellaneous part
FRU descriptions Self-service Optional-service

CRU CRU
Screw kit No No
• For ThinkPad T14s Gen 3:
– M1.2 x L1.7, black (47)
– M1.2 x L2.2, silver (14)
– M1.6 x L2.1, black (13)
– M1.6 x L2.6, black (4)
– M1.98 x L3, silver (11)
– M2 x L2.3, black (8)
– M2 x L2.5, black (1)
– M2 x L4.5+2, silver (5)
– M2 x L4.5+2, black (5)
– M2.5 x L5, black (6)
– M2.5 x L3.5, black (6)
– Spec
• For ThinkPad X13 Gen 3:
– M1.98 x L3, black (14)
– M2.5 x L3.5, black (12)
– M2 x L4.5, silver (1)
– M2 x L4.5+2, black (7)
– M2 x L4.5+2, silver (7)
– M2 x L2.3, black (4)
– M1.6 x L2.1, black (13)
– Spec
Mechanical miscellaneous kit No No

• WWAN card absorber
• Trackpad spill mylar
• IR camera sponge
• Spec
Label kit: No No
• Label
• Spec
Connector and cable guide

This topic provides information to help Lenovo authorized service technicians identify connectors and cables
for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs
and CRUs” on page 48 and “LCD FRUs and CRUs” on page 52.
Note: Depending on your computer model, some connectors or cables might not be available.
System board connectors and cables (for selected models)
Table 11. System board connector and cable guide
No. Connector/feature Internal cable required Cable connection

1 Camera connector (internal) camera-and-microphone-module Connect one end to the camera
cable and microphone module and the
other end to this connector.
2 M.2 Solid-state drive slot (internal) No Insert a solid state drive into this
slot.
3 LCD connector (internal) LCD cable Connect one end to the LCD panel
and the other end to this
connector.
4 Intel models: USB-C (Thunderbolt No Connect a USB-C compatible or
4) connector (external) Thunderbolt 4 compatible device
AMD models: USB-C (3.2 Gen 2) to this connector.
connector (external)
5 Intel models: USB-C (Thunderbolt No Connect a USB-C compatible or
4) connector (external) Thunderbolt 4 compatible device
AMD models: USB-C (3.2 Gen 2) to this connector.
connector (external)

Table 11. System board connector and cable guide (continued)
No. Connector/feature Internal cable required Cable connection

6 HDMI connector (external) No Connect a compatible digital audio
device or video monitor to this
connector.
7 Always On USB 3.2 connector Gen Always on USB 3.2 connector Gen Connect a USB-A compatible
1 (external) 1 cable device to this connector.
8 Audio connector (external) No Connect headphones or a headset
with a 3.5-mm (0.14-inch) and 4-
pole plug to this connector.
9 Wireless-WAN-card slot (internal) No Insert a wireless-WAN card into

this slot.
10 Battery connector (internal) No The battery comes with the cable.
Connect the cable to this
connector.
11 Keyboard connectors for ThinkPad Keyboard assembly cables The keyboard assembly comes
12 T14s Gen 3 (internal) with the cables. Connect the
cables to these connectors.
13 Smart card reader-trackpad-and Smart card reader-trackpad-nfc For smart card reader-trackpad-
nfc cable(internal) cable nfc cable, connect one end of the
cable to the smart card reader, one
end to the trackpad,one end to the
nfc module and the other end to
this connector.
14 USB 3.2 connector Gen 1 (external) No Connect a USB-C compatible
device to this connector.
15 Thermal fan connector (internal) Thermal fan cable The thermal fan comes with the
cable. Connect the cable to this
connector.
16 Nano-SIM-card slot (external) No Insert a Nano Subscriber Identity
Module (SIM) card into this slot.
17 Keyboard connectors for ThinkPad Keyboard assembly cables The keyboard assembly comes
18 X13 Gen 3 (internal) with the cables. Connect the
cables to these connectors.
Looking up FRU information

For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to:
https://support.lenovo.com/partslookup
Chapter 7. FRU replacement notices
Read this chapter carefully before replacing any FRU.
Service tool kit

Ensure that the following service tool kit is prepared before you service a ThinkPad notebook computer.
No. Tool name Tool type
1 Phillips-head screwdriver Common tool
2 Conductive tweezers Common tool

3 Silicone grease Consumable tool
4 Polyamide tape Consumable tool

5 Mylar tape Consumable tool
6 Eraser Consumable tool

7 Electrical tape Consumable tool
8 Double-sided tape Consumable tool
9 Conductive tape Consumable tool
Note: The silicone grease can be applied to the surfaces of the microprocessor and heatsink to eliminate air
gaps.
Screw notices
Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is
addressed with special nylon-coated screws that have the following characteristics:
• They maintain tight connections.

• They do not easily come loose, even with shock or vibration.
• They are harder to tighten.
Do the following when you service the computer:
• Keep the screw kit in your tool bag. For the part number of the screw kit, go to:
https://support.lenovo.com/partslookup
• It is recommended to use new screws.
• It is recommended to use each screw only once.
Tighten screws as follows:
• Plastic to plastic
Turn an additional angle of 90 degrees after the screw head touches the surface of the plastic part.

• Logic card to plastic
Turn an additional angle of 180 degrees after the screw head touches the surface of the logic card.
Notes:
• Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you
have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table
for each step.
• Ensure torque screwdrivers are calibrated correctly following country specifications.
Retaining serial numbers

This topic provides instructions on the following:
• “Restoring the serial number of the system unit” on page 62
• “Retaining the UUID” on page 63
Restoring the serial number of the system unit

When the computer was manufactured, the EEPROM on the system board was loaded with the serial
numbers of the system and all major components. These numbers need to remain the same throughout the
life of the computer.
If you replace the system board, you must restore the serial number of the system unit to its original value.
The serial number of the system unit is written on the label attached to the bottom of the computer.
If you cannot find the serial number of the system unit on the bottom of the computer, try the following
method to get the number:
Note: For Intel models, before you perform the operation, ensure that the UEFI/Legacy setting within the
Startup menu in the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.

5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
6. Type 2 under Enter the action desired, then press Enter. The serial number of each device in your
computer is displayed; the serial number of the system unit is listed as follows:
20- Serial number
7. Record the serial number of the system unit.
After you replace the system board, do the following to restore the serial number of the system unit:
1. Connect the Maintenance Key to the computer.
2. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.
3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
4. Type 1 under Enter the action desired, then press Enter. Then follow the instructions on the screen to
restore the serial number of the system unit.
Retaining the UUID

The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at
production and stored in the EEPROM of your system board.
The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two
computers in the world have the same number.
When you replace the system board, perform the following steps to create a new UUID for the system board
if the system board does not have a UUID:
Note: For Intel models, before you perform the operation, ensure that the UEFI/Legacy setting within the
Startup menu in the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is
displayed.
6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid
UUID already exists, it is not overwritten.
Reading or writing the ECA information

Information on Engineering Change Announcements (ECA) is stored in the EEPROM of the system board.
The electronic storage of this information simplifies the procedure to check if the ECA has been previously
applied to a machine. The machine does not need to be disassembled to check for the ECA application.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write
function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key.
1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and
then restart the computer.
2. From the main menu, select 6. Set ECA Information.
Chapter 7. FRU replacement notices 63

3. To read the ECA information, select 2. Read ECA/rework number from EEPROM and follow the
instructions on the screen. To read the box build date, select 5. Read box build date from EEPROM,
and follow the instruction on the screen.
After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's
application. Use the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance
Key to update the EEPROM.
Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the
same as the machine type of the machine that had the ECA applied to it.
1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and
then restart the computer.
2. From the main menu, select 6. Set ECA Information.
3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the
instructions on the screen. To write the box build date, select 4. Write box build date from EEPROM,
and follow the instruction on the screen.
If the system board is being replaced, try to read the ECA information from the old system board and transfer
the information to the new system. If the system board is inoperable, this will not be possible.

Chapter 8. Removing or replacing a FRU
This chapter provides instructions on how to remove or replace a FRU.
General guidelines
When removing or replacing a FRU, be sure to observe the following general guidelines:
1. Do not try to service any computer unless you have been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review Chapter 7 “FRU replacement notices” on page 61.
3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs
are listed at the beginning of each FRU replacement section. Remove them in the order in which they are
listed.
4. Follow the correct sequence in the steps for removing a FRU, as given in the illustrations by the numbers
in square callouts.
5. When turning a screw, turn it in the direction as given by the arrow in the illustration.
6. When removing a FRU, move it in the direction as given by the arrow in the illustration.
7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to
replacement.
8. When replacing a FRU, use the correct screws as shown in the replacement procedures.
DANGER
Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets,
disable the built-in battery, and then disconnect any interconnecting cables.
Attention:
• After replacing a FRU, do not turn on the computer until you have made sure that all screws, springs, and
other small parts are in place and none are loose inside the computer. Verify this by shaking the computer
gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits.
• The system board is sensitive to, and can be damaged by ESD. Before touching it, establish personal
grounding by touching a ground point with one hand or by using an ESD strap.
Before servicing the computer

Carefully read this topic before servicing the computer.
Disabling the built-in battery

Before replacing any FRU, ensure that you disable Fast Startup first and then disable the built-in battery.
To disable Fast Startup:

1. Go to Control Panel and view by Large icons or Small icons.
2. Click Power Options, and then click Choose what the power buttons do on the left pane.
3. Click Change settings that are currently unavailable at the top.
4. If prompted by User Account Control (UAC), click Yes.

5. Clear the Turn on fast startup check box, and then click Save changes.
To disable the built-in battery:

1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS
menu.
2. Select Config ➙ Power. The Power submenu is displayed.
3. Select Disable built-in battery and press Enter.
4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off
automatically. Wait three to five minutes to let the computer cool.
Removing the nano-SIM-card and nano-SIM-card tray

Note: If the computer you are servicing has a nano-SIM card installed, remove the card with the tray
together.
1010 Keyboard (for ThinkPad X13 Gen 3 only)
Removal steps
Note: You might be instructed to slide the keyboard frame forward or backward in some of the following
steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame.
Otherwise, the keyboard frame cannot be moved.

When installing: Configure the keyboard language in UEFI BIOS:
2. Click Config ➙ Keyboard/Mouse ➙ Keyboard Layout, and then select the keyboard language.
Chapter 8. Removing or replacing a FRU 67

1020 Base cover assembly
Removal steps for ThinkPad T14s Gen 3
Removal steps for ThinkPad X13 Gen 3

Applying labels to the base cover assembly
Notes:
• Depending on the country or region of delivery, the labels might be slightly different from the ones in the
following illustration.
• The new base cover assembly FRU is shipped with a kit containing labels of several kinds. Apply those
labels when you replace the base cover assembly. For the labels that are not shipped with the new base
cover assembly, peel them from the old base cover assembly, and adhere them to the new one.
ThinkPad T14s Gen 3
1 SVT label 2 Country label
3 IMEI label 4 Genuine Microsoft label (Windows 10)
5 S/N label 6 COA label
7 Asset tag
ThinkPad X13 Gen 3

1 SVT label 2 Country label
3 IMEI label 4 Genuine Microsoft label (Windows 10)
5 S/N label 6 COA label
7 Asset tag
1030 M.2 solid-state drive, bracket, and thermal pad

For access, remove this FRU:
• “1020 Base cover assembly” on page 68
Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and
permanent loss of data.
When handling the M.2 solid-state drive, observe the following guidelines:
• Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for
frequent changes or replacement.
• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
• Do not apply pressure to the M.2 solid-state drive.
• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise the M.2 solid-state
drive might get damaged.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive
on a soft material, such as cloth, to absorb physical shocks.
If your computer is installed with a hybrid solid-state drive (with Intel Optane memory), go to https://
support.lenovo.com/docs/tg_ssd to know the details on how to replace it.
Removal steps of the M.2 2280 solid-state drive and its bracket (if any)
• Type 1

Step Screw (quantity) Color Torque
1 M2 × 2.3 mm, flat-head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)
• Type 2

(1.85 kgf-cm)

1040 Wireless WAN card and Wireless WAN card bracket(for selected
models)
Removal steps
• Type 1
• Type 2

• Type 3

(1.85 kgf-cm)
When installing: Ensure that you connect the cables with different colors to the corresponding connectors
on the card according to the illustrations above: the orange cable to the connector labeled ORANGE, the
blue cable to the connector labeled BLUE, the white and grey cable to the connector labeled WHITE GREY,
and the black and grey cable to the connector labeled BLACK GREY.
1050 Built-in battery
DANGER
Use only the authorized battery specified for the computer. Any other battery could ignite or
explode.
Important notice for replacing a battery

Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no
warranties for failures or damage arising out of their use.
The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery is
defective. A battery FRU should not be replaced unless this diagnostic test shows that the battery is defective. The
only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue.
If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the
program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the
replacement of a physically damaged battery is not covered by the warranty.



2 M1.98 × 3 mm, flat-head, nylon-coated (3) Silver 0.181 Nm
(1.85 kgf-cm)
After the built-in battery is replaced, ensure that apply the rubber to the correct location as shown.
When installing:
• Ensure that the connector is attached firmly.
• Ensure that the base cover assembly is secured in place. Otherwise, the battery connection may fail.

(1.85 kgf-cm)
When installing:
• Ensure that the base cover assembly is secured in place. Otherwise, the battery connection may fail.
1060 I/O bracket

Removal steps

(1.85 kgf-cm)
1070 Thermal fan assembly

Removal steps

When installing:
• Do not press the top of the fan cover and the fan hub.
• Before you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on
the part marked a as shown in the following illustrations. Either too much or too less application of grease
can cause a thermal problem due to imperfect contact with a component.
1080 USB-card cable and USB card

For access, remove these FRUs:
• “1050 Built-in battery” on page 73

(1.85 kgf-cm)

(1.85 kgf-cm)
1090 Speaker assembly

For access, remove these FRUs in order:
Removal steps

2 M1.6 x 2.1 mm, flat-head, nylon-coated (2) Black 0.15 Nm
(1.0 kgf-cm)
When installing:
• Ensure that the cable is routed properly.
1100 Coin-cell battery
DANGER
Use only the authorized battery specified for the computer. Any other battery could ignite or
explode.


Removal steps
When installing: Ensure that the connector is attached firmly.
1110 Smart card reader-trackpad-nfc cable (for selected models)

Removal steps
When installing: Ensure that the connectors are attached firmly.
1120 Trackpad
• “1110 Smart card reader-trackpad-nfc cable (for selected models)” on page 79

Removal steps
Table 12. Screw specification
3 M1.6 × 2.1 mm, flat-head, nylon-coated (7) Black 0.15 Nm

(1.0 kgf-cm)
1130 NFC card


Removal steps
1140 Smart card reader

• “1160 Wireless WAN antennas (for selected models)” on page 83
Removal steps

(1.0 kgf-cm)
1150 Power card and power button with or without fingerprint reader
Removal steps

(1.85 kgf-cm)

(1.85 kgf-cm)
Attention: When installing:

• For models with fingerprint reader, ensure that the acetate tape marked a as shown is removed from the
fingerprint reader connector before attaching the connector.
• For models without fingerprint reader, to avoid electrical short circuits, ensure that the acetate tape a fully
wraps the fingerprint reader connector. Inappropriate handing might cause machine damage.
1160 Wireless WAN antennas (for selected models)



(1.85 kgf-cm)

3 M1.98 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm

(1.85 kgf-cm)
1170 System board

Important notices for handling the system board:
When handling the system board, read the following:

• The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject
the accelerometer to as much as 6000 G's of shock.
• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or
composite.
• Avoid rough handling of any kind.
• At every point in the process, be sure not to drop or stack the system board.
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated
conductive surface.

• “Removing the nano-SIM-card and nano-SIM-card tray” on page 66
• “1010 Keyboard (for ThinkPad X13 Gen 3 only)” on page 66
• “1030 M.2 solid-state drive, bracket, and thermal pad” on page 70
• “1040 Wireless WAN card and Wireless WAN card bracket(for selected models)” on page 72
• “1060 I/O bracket” on page 75
• “1070 Thermal fan assembly” on page 75
This computer shares a common system board with another computer. After replacing the system board,
you will be prompted to input a brand name to correctly identify the machine type. The following table
contains the brand name required to complete this step.
Note: Input the exact brand name as shown in this table.
ThinkPad T14s Gen 3 Machine types (MT): 21BR, 21BS, 21CQ, and 21CR
ThinkPad X13 Gen 3 Machine types (MT): 21BN, 21BQ, 21CM, and 21CN
Removal steps for ThinkPad T14s Gen 3 (for selected models)

9a M2 × 2.3 mm, flat head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)
9b M1.98 × 3 mm, flat head, nylon-coated (1) Silver 0.181 Nm

(1.85 kgf-cm)
9c M1.98 × 3 mm, flat head, nylon-coated (1) Silver 0.181 Nm

(1.85 kgf-cm)

Removal steps for ThinkPad X13 Gen 3 (for selected models)

8a 8b M1.98 × 3 mm, flat head, nylon-coated (3) Silver 0.181 Nm

8c (1.85 kgf-cm)

1180 LCD unit

Removal steps

Table 13. Screw specification of ThinkPad T14s Gen 3
8 M 2.5 × 5 mm, flat-head, nylon-coated (6) Silver 0.294 Nm

(3.0 kgf-cm)
Table 14. Screw specification of ThinkPad X13 Gen 3

8 M 2.5 × 3.5 mm, flat-head, nylon-coated (6) Black 0.294 Nm
(3.0 kgf-cm)

Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause
the cables to be damaged by the cable guides, or a wire to be broken.
1190 Keyboard assembly (for ThinkPad T14s Gen 3) or Keyboard bezel

assembly (for ThinkPad X13 Gen 3)
• “Removing the nano-SIM-card and nano-SIM-card tray” on page 66
• “1010 Keyboard (for ThinkPad X13 Gen 3 only)” on page 66
• “1030 M.2 solid-state drive, bracket, and thermal pad” on page 70
• “1040 Wireless WAN card and Wireless WAN card bracket(for selected models)” on page 72
• “1060 I/O bracket” on page 75
• “1070 Thermal fan assembly” on page 75
• “1080 USB-card cable and USB card” on page 76
• “1100 Coin-cell battery” on page 78
• “1110 Smart card reader-trackpad-nfc cable (for selected models)” on page 79
• “1120 Trackpad” on page 79
• “1130 NFC card” on page 80
• “1090 Speaker assembly” on page 78
• “1140 Smart card reader ” on page 81
• “1160 Wireless WAN antennas (for selected models)” on page 83
• “1170 System board” on page 85
• “1150 Power card and power button with or without fingerprint reader” on page 82
• “1180 LCD unit” on page 88
2010 LCD bezel sheet and LCD bezel


Removal steps
When installing: Ensure that all the latches are attached firmly.
Note: After the LCD bezel sheet is removed, it cannot be used anymore. A new LCD bezel sheet is required
for replacement.
2020 Camera shutter

• “2010 LCD bezel sheet and LCD bezel” on page 90

Removal steps
2030 LCD hinges

Removal steps
Table 15. Screw specification

(3.0 kgf-cm)
2040 LCD panel and elastic adhesive tapes

• “2030 LCD hinges” on page 92

Removal steps of LCD panel and elastic adhesive tapes
• ThinkPad T14s Gen 3
1. Pull out each tape slowly in the direction as shown until the adhesive tapes are all released from LCD
unit.
Note: Do not pull the tapes too fast, otherwise, the tapes might snap.
2. Turn over the LCD panel and detach the LCD cable from the LCD panel as shown.
• ThinkPad X13 Gen 3

1. Do one of the following to remove the elastic adhesive tapes depending on the computer model. Pull
out each tape slowly in the direction as shown until the adhesive tapes are all released from LCD unit.
Note: Do not pull the tapes too fast, otherwise, the tapes might snap.
2. Turn over the LCD panel and detach the LCD cable from the LCD panel as shown.
Installation steps of LCD panel and elastic adhesive tapes


1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the
correct locations. Peel off the release liners from the other side of the tapes. Ensure that the tapes are
applied correctly as shown.
2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel
with tapes.

1. Do one of the following to install the elastic adhesive tapes depending on the computer model. Peel
off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct
locations. Peel off the release liners from the other side of the tapes. Ensure that the tapes are applied
correctly as shown.

– Type 1
– Type 2

2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel
with tapes.
Notes: For LCD panel with the factory color calibration feature, do the following to install new color profiles:
1. Connect your computer to a network and close the X-Rite Color Assistant program.
2. Go to C:\Program files (x86)\X-Rite Color Assistant and locate the
ProfileUpdaterForDisplayReplacement exe file.
3. Double-click the EXE file. Follow the on-screen instructions to input the display serial number and click
Submit. You can find the display serial number and instructions on a sticker affixed to the front of the
new LCD part. When the new color profiles are installed successfully, a prompted window will be
displayed.
2050 LCD cable

• “2040 LCD panel and elastic adhesive tapes” on page 92
Removal steps of LCD cable


2060 Human presence detection module and cable (for selected Intel
models)
Removal steps

2070 Camera-and-microphone module and cable (for selected models)

Removal steps of camera-and-microphone module


Removal steps of camera-and-microphone-module cable


– For models without the human presence detection module and cable:
– For models with the human presence detection module and cable:

Skip 1 and 2 if the computer is without human presence detection module and cable.
Attention: When installing:

• For models with fingerprint reader, ensure that the acetate tape marked a as shown is removed from the
fingerprint reader connector before attaching the connector.
• For models without fingerprint reader, to avoid electrical short circuits, ensure that the acetate tape a fully
wraps the fingerprint reader connector. Inappropriate handing might cause machine damage.
2080 Wireless LAN/WAN antenna assembly (for selected models)


Note: Use a pry tool or tweezer to release the back antenna adhesive before removing WWAN/WLAN
antenna from LCD cover assembly.
Removal steps of the wireless LAN/WAN antenna assembly


Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause
the cables to be damaged by the cable guides, or a wire to be broken.
Antenna locations
Antenna locations on LCD cover assembly

• Type 1
• Type 2

Antenna locations on keyboard bezel assembly
1 Wireless LAN auxiliary antenna (black)

2 Wireless LAN main antenna (gray)
3 Wireless WAN main antenna (orange, for selected models)
4 Wireless WAN auxiliary antenna (blue, for selected models)
5 Wireless WAN MIMO 2 antenna (black and gray, for selected models)
6 Wireless WAN MIMO 1 antenna (white and gray, for selected models)
2090 LCD cover assembly

• “2020 Camera shutter” on page 91
• “2050 LCD cable” on page 97
• “2060 Human presence detection module and cable (for selected Intel models)” on page 98
• “2070 Camera-and-microphone module and cable (for selected models)” on page 99
• “2080 Wireless LAN/WAN antenna assembly (for selected models)” on page 102

Appendix A. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

Trademarks
LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, and TRACKPOINT are trademarks of Lenovo. Intel
Optane and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other
countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The terms HDMI and
HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC
in the United States and other countries. USB-C is a registered trademark of USB Implementers Forum. All
other trademarks are the property of their respective owners. © 2022 Lenovo.

Appendix B. Abbreviation table
The following table lists all abbreviations used in this manual.
Abbreviation Term
BGA Ball Grid Array
CMOS Complementary Metal Oxide Semiconductor
CMV Custom Model Variant

CRC Cyclic redundancy check
CRT Cathode ray tube
CRU Customer Replaceable Unit
CTO Configure To Order
EAIA Enhanced Asset Information Area

EEPROM Electrically Erasable Programmable Read-Only Memory
EFI Extensible Firmware Interface

ESD Electrostatic discharge
FRU Field Replaceable Unit
GAV General Announce Variant

IC Integrated circuits
LCD Liquid Crystal Display
MTM Machine type and model
POST Power-on self-test

RFID Radio-frequency identification
SVP Supervisor password
UUID Universally unique identifier

Part Number: SP41G21681
Printed in China
(1P) P/N: SP41G21681
*1PSP41G21681*

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T14s Gen 3 and X13 Gen 3

Hardware Maintenance Manual

© Copyright Lenovo 2022, 2023.

About this manual . . . . . . . . . . . . iii Power management . . . . . . . . . . . . . 34

© Copyright Lenovo 2022, 2023 i

ii T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

© Copyright Lenovo 2022, 2023 iii

© Copyright Lenovo 2022, 2023 1

2 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Consider these conditions and the safety hazards they present:

Handling devices that are sensitive to electrostatic discharge

Chapter 1. Safety information 3

When handling ESD-sensitive parts:

Safety notices (multilingual translations)

4 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Chapter 1. Safety information 5

6 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Chapter 1. Safety information 7

8 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Chapter 1. Safety information 9

10 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Chapter 1. Safety information 11

12 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Strategy for replacing FRUs

Strategy for replacing a solid-state drive

© Copyright Lenovo 2022, 2023 21

Important notice for replacing a system board

Attention: When handling a system board:

How to use error message

Dynamic Configure To Order (CTO) model

22 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Chapter 2. Important service information 23

© Copyright Lenovo 2022, 2023 25

The following symptoms might indicate damage caused by nonwarranted activities:

For additional information, see the help system of the program.

26 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

To run a test using quick test program, do the following:

UEFI diagnostic program

To run the UEFI diagnostic program, do the following:

Table 1. Items on the main screen of the UEFI diagnostic program

Bootable diagnostic programs

Chapter 3. General checkout 27

To create a bootable diagnostic medium, do the following:

Power system checkout

28 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Checking the USB-C type ac power adapter

Checking the built-in battery and operational charging

Checking the coin-cell battery

Chapter 3. General checkout 29

Red +2.5 to +3.2

• If the voltage is correct, replace the system board.

30 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

Service Web site:

Reset or restore Windows

© Copyright Lenovo 2022, 2023 31

Notes: The NVMe password is not available in the following situations:

System management password

32 T14s Gen 3 and X13 Gen 3 Hardware Maintenance Manual

How to remove the power-on password